Thank you so much for taking the time to go through all the issues this refrigerator has---and there are many. It's unconscionable that a company would allow the sale of a product this flawed. They knew these refrigerators had issues and put them out there anyway and now, they refuse to stand by their product. I will never buy Samsung again and neither should anyone else until they acknowledge all the issues and compensate customers fairly.

This video is so helpful. Thank you. I have had nothing but issues with my Samsung fridge, all of the variety you describe. I think we are just going to bite the bullet and buy a different brand fridge. Samsung should be ashamed of selling this, knowing that there are so many documented issues.

Thank you for posting this. Very frustrating to have frozen food in the fridge. No more Samsung junk for me.

MANY thanks for sharing all of your learning with us! This is exactly what’s been going on with my Samsung. The service contract expired 2 years ago & I used it several times until it did. I am shocked at the cost of repair visits & I have NEVER had this much trouble with any refrigerator. I liked the design features but I doubt I’d buy another Samsung refrigerator. They’re good on smartfones but refrigerators not so much. It’s almost as if they planned all these problems to force ppl to buy new ones or go broke fixing the old ones.

Great video. You explained the problem(s) very well.

You are amazing ... thank you so much for your time, I have exact the same issue with Samsung Fridge, called Technician yesterday and had to pay $70 non sense fee, he end up explain that there is no enough Freon, I wasn't agree with him sense my fridge over cold, If it wasn't Colling I would have no reasons to disagree, but glad I let him go with out spending $350 for Freon

I’m having same problem for months..thank you uploading

We’ve had the EXACT same problems with our Samsung. What a great video! It has saved us a ton of money. Thanks so much!

Thank you so much Elizabeth I had the same problem It took me a week to search on google but not help Finally I search on KZfaq and found you You save me a lot of time and money I replaced the defrost sensor and problem is solved Thank you again

Thank you so much for making this video you helped me a lot and also save from buying a new Fridge raider

Thank you for this video! I appreciate your step-by-step troubleshooting. It has helped me. Thanks again.

Your video is exactly what is going on with my exact fridge thank you so much for this video

Really good video! Thanks for the info!

I have same refrigerator model and have same issue with it I am glad i found your video Thank you for informative video.

Thanks so much! Had no idea how to use that control panel. I had the exact problem you had in this video but a slightly different model - french door 4 door instead of your 3 door but the forced defrost worked the same. I'll go with that for now but probably will have to replace one of the thermostats which fixed yours.

Thank you. FD solved the problem with my Samsung Fridge.

we replaced the parts you sp0ke of today....now its wait and see....great video & easy to understand

You are amazing! Thank you for a great video!

You did a great presentation, your video is the best regarding this samsung refrigerator problem. Many thanks

Thank you for this video. My temperature display is blinking on fridge, and refrigerator not cold enough, several days ago I heard noise coming from fridge. I purchased my Samsung Refrigerator in 2010, I have replace the back wall unit with Evaporator Fan Assembly, evaporator drain pan and clip, parts were about $187.00 because water was pooling under Deli drawer. Now, I will try the defrost to see if that resolves the Not Cooling enough problem. I'm about ready to toss it out.

Thank you so much!

Thank you!!

Could you please provide the part # for the temp sensor which fix the problem and was attached to the coil?

I will add that there’s a 3rd temp sensor buried in the styrofoam between those 2 top vents directly above the Twin Cool lettering. That turned out to be the one mine needed, after I tried the other 3 you’re describing.

Thank you very much for your video. I have the same problem and feel confident I can resolve it now.

Do you know the part number or name and where did you buy the part?

I’ve been having the same issue for over six months. Had a Samsung repair man come out and replaced some parts, worked for a month, then back to the freezing. Read on line that this is an issue with this fridge, thought I would have to deal with an oversized freezer until I could afford a new one. I didn’t want to have to keep calling out the repair man and paying the $150 service fee each time it started freezing again. I’m so glad you made this video. I’m ordering the part now, fingers crossed this solves it. Have you had any more issues since you replaced this part?

Do you have the part # for the last part shown in the video? My water is freezing too.

thank you for the video, it is clear to me that Samsung refrigerators are a piece of garbage..... i have the same problem, i have had two samsung visits and still with the same problem....

Elizabeth, great video by the way. Thanks for taking the time to explain your steps in diagnosing the problem. I'm experiencing the same food freezing problem now, shortly after I took out the back panel to melt the ice buildup. Before i order that part at the end of your video, did you try raising the freezer temperature from 0 to 5 degrees to see if it helps with the ice buildup and the food freezing?

There is a Class action lawsuit on this fridge with freezing build up

As an appliance repair business owner/technician and a former chef, don't buy ANY consumer level appliances. Do the research and buy commercial appliances. Even used commercial appliances are better than ANY new consumer grade. They'll do a better job at whatever and 10x faster. The vast majority of what I work on is new to 3 years old. You'll definitely pay a bit more, but you'll be passing them down to your children and generally won't ever have the inconvenience of being without it while you wait for some random technician to hopefully know enough to figure out what's actually wrong. A consumer grade appliance wouldn't last a week in a commercial kitchen. Commercial appliances are used 18+ hours a day, usually every day bay underpaid and highly pressured staff who could care less of it breaks. I can remember only one time that I ever had a problem when working in a kitchen. This also applies for your clothes. Buy SpeedQueen washer and dryers.

What is that part called please???

What was the name part of the part called?

Update 4/18/22 after putting in all new thermistors, accessory heater modification and drain kit, my refrigerator was still freezing at 10 deg and water dispenser didn't work because of frozen lines. Ice maker wasn't working either. Problem was the main control board. Got a used exact replacement. Open the back and get the number from the board. Even Samsung gave me the wrong number. Paid 37 bucks from Zombie parts. As soon as I opened the back panel it had the smell of burnt electrical, however the board didn't appear to be burnt. After replacement the refrigerator temperature is 38 degrees, the water and ice maker are working again. Hopefully with the new heater and drain kit, this pain in the arese will go 6 months without needing to defrost and act like my 25 year old Kenmore in the garage. Hope this helps someone else with a freezing Samsung. My Samsung rf261 started freezing after a power outage. I defrosted overnight and set the thermostat to 44 degrees which is the highest and the refrigerator is at 24 degrees according to a thermometer. I'm thinking of getting all the thermistors and the defrost part you replaced and hope it works. If not I'm biting the bullet and buying a different brand. This Samsung started with the fan icing up at 2 years old and has been horrible to own. Can't believe Samsung can get away with such a crap refrigerator. It's not like it's a cheap refrigerator either.

When it was freezing food, did the outside temperature read out display a warmer temp? Couldn’t tell if yours has temp display on the outside.

Did your refrigerator freeze foods evenly? Some foods in certain areas and the right door froze, but other areas were ok

it's call Defrost thermostat part # DA47-00243

Can you show how to remove all parts

If your fridge is freezing everything you need to change the whole back panel!!!!

I'm having the exact same problem and I slowly started replacing all the parts and it hasn't changed it has to do with the terrible foam that is on the backing of that panel you have to scrape that off and put on thicker foam or just buy a better refrigerator because Samsung is being sued for a reason and none of us are going to see any money out of it

I have same issue.

So you had ice buildup in back of the fridge and also your food was freezing in refrigerator compartment?

Elizabeth, would you please update us as to how your refrigerator is working, now that you replaced these parts? I would really appreciate it. I don't want to go through all this trouble and spend money I don't have only to find out none of it works. By the way, the part that ended up helping you in the end is now $20, so it doubled in price.

Dont use a hairdryer! Use a steamer. It vastly reduces the risk of melting plastic and works faster than a hairdryer

Our fridge started freezing our food after the digital temp in front was blinking now it’s freezing our food even though the temp says 44

Here is a good video on how to replace one of the temperature sensors behind the main panel near the fan. kzfaq.info/get/bejne/i5p6eb2fvsW3qqM.html

Don't use a hair dryer use a steamer you run the risk of melting the plastic

Don’t buy Samsung fridges and washers and driers by any other brands

Never buy a Samsung fridge. Ever. Our repairs in 6 years, now total more than the original purchase price. Looks like we have the same fridge.