what????? I thought I was the only one!!! I had the repair guy come out 5 times to try to fix it....It's crazy how this video popped up on my youtube! At least I know I'm not alone now.

My grandmother has a 1998 Whirlpool Kenmore refrigerator and she still never had a problem since she bought it from Sears in 1999.

In today's world. YOU are the product tester

What I have found helps is to turn the ice maker on, let it make ice for a while (a few hours), then turn it off. You can then dispense ice until it runs out. Of course, this isn't convenient, and it's not a great solution. It's just easier than having to defrost it frequently.

Been suffering through this same issue for over 2 years now. Disgusting! Never again

I, too, am an appliance service tech and know all too well about this problem. Allow me to explain this issue. Samsung decided to place a box that needs to stay below 15°F in order to produce ice cubes inside another box that stays at 33° or warmer...with no gasket or seal of any kind. So, there is a small, but constant leak of warmer air into the colder area, causing condensate and then subsequent freezing of said condensate. This process builds up and becomes a block of ice in your ice box. The only way to keep thos from happening is to use a silicone and apply to the spaces between the box and the wall. Also, during manufacturing Samsung may have pushed your your inlet hose to the ice maker too far in, allowing it to be too close to the inner wall of the spout to the ice maker, acting like a thumb held tight at the end of a hose, and spraying down instead of falling down in an even flow, causing overspray to freeze up and build up around the auger assembly's fan. If every time you go to get ice, a little water pours out...look at the ice room flapper door and be sure it is sealing properly. Room temp air can also leak in to the ice box from there and cause issues. Hope this helps in some way.

I'll be defrosting mine again today. Mine freezes up every 7 to 10 days. Its a terrible design and how they can continue to sell these is baffling.

I am so glad I found these videos on KZfaq. I thought I was the only one. We bought our Samsung refrigerator in February 2021. We have had an issue with the ice maker since we bought it. It does make ice, but the ice melts and clumps together. So we constantly have to keep pulling out the tray and breaking up the ice. This is ridiculous. I thought my paying a little more for a Samsung refrigerator as opposed to buying a cheaper one, we wouldn't have any issues. I am so glad to see that I'm not the only one having this issue and I will be calling Samsung on Monday. 😡

Dealing with this exact problem now. Samsung ought to get out of the refrigerator business until they fix their ice-maker issues. They absolutely suck!

We had two of these junk refrigerators. the first one lasted a year (with 6 service calls) before Conn's replaced it under extended warranty. The second one lasted six months before it was declared non-repairable and Samsung finally gave us a full refund. Every tech that came out said Samsung was junk. I totally agree!

I’m currently going through this issue right now. It’s so frozen that I can’t even get the ice bucket open, and we just bought this refrigerator in 2020..smh

I bought my 4 door in 2017 and thankfully purchased an extended warranty. My problems didn't start until 2019 when an ice dam formed and the machine stopped producing ice cubes. The first time I cleared the dam on my own but when it happened again a couple months later I called on the warranty. The fellow came in and resealed the ice unit and I worked well until early this year when the ice dams became a constant problem. The same repair man came, still on warranty and he told me that this is now a recognized issue and told me that there was a kit he had to order that would swap out parts and hopefully prevent the issue. That was about a month ago so time will tell...

Appliance technician here: I absolutely hated getting this calls at my old company. The first fix Samsung had us do was in install these metal "Y" clips on the evap/heater coil, replace the plastic seal, and to pull back the water line 1cm. It also never worked. The second fix was far more drastic involving replacing the ice maker, sealing the rear of the compartment, and even replacing the control board. This barely worked either. Sure enough within weeks or months I'd get a callback and then I had to head back and try another desperate fix. It was bad enough doing it within the warranty, it as even worse when it was COD. Now that I run my own company I take the time to present the fixes to my customers but I make it very clear they have high failure rates. It's never a good situation for any customer to be in. Some opt for the first fix since it's much cheaper. They're so desperate they'll try anything even if it's a gamble. No one ever pays for the second fix which runs into the hundreds of dollars. These days once I get the call I let them know that their best bet is to use a steamer every couple of months. You can get one from Amazon for $30. Don't use a blowdryer since it can burn, melt, or deform the plastic. Or better yet stay away from Samsung.

Mine was fixed permanently by Samsung. The part that makes the cubes was replaced along with the electronics inside the ice box and the refrigerators mother board in the back of the refrigerator. In addition, insulation that looked like calk in tube was inserted into the entire housing of the ice box. This seemed to resolve the problem of ice melting and refreezing as a result of an ice maker being installed inside of a refrigerator. So basicly, you have to be lucky enough to get a repairman who knows what needs to be done to resolve this problem permnaently. Why Samsung is not able to resolve this for all existing customers and all new unsold units is beyond me.

My family and I laugh bitterly when these new refrigerators can't keep making ice. My parents had some old POS fridge from the 80s, whatever they could afford at the time, probably not much. It made ice reliably for 20 years until it got moved to the garage. If we put a new water line on it and hooked it up, it would likely start churning out ice again. I bought the entire Samsung line of appliances in a package and the ice maker is the only thing that routinely disappoints. They should admit their stupidity and fix it for good.

We were fine for 2 years... Now having to defrost our ice maker is a common occurrence... It's recommended that if you aren't using a lot of ice to turn off the ice maker... but it takes a few days before there is enough ice to use... it Doesn't make sense.

" I would pay $2000.00 more to avoid this issue?" That fridge is already overpriced!

Just got off the phone with them and they don’t want to cover the cost to fix this problem. Why is it not a recal for this. Unreal. This not a cheap fridge. Wow.

My Samsung frig worked fine for the first year or so before the icemaker started freezing up and jamming like this. I used some silicone sealant to seal up the icemaker box but even with that, I still had to manually defrost the thing with a hair dryer every couple of weeks. Finally, after only about 5 years of total use, the compressor took a dump last week. I just decided to replace it with another brand of frig. Surprisingly, my 11 year old LG beer frig out in the garage with its failure prone linear compressor still runs great and I've never had a problem with it.

It’s a design flaw. I have a 4 door Samsung refrigerator that had the same problem. My husband was able to fix it and hasn’t had a problem since. The flaw is the weight of the ice maker rests against the styrofoam insulation in the back of the refrigerator causing the ice maker to hang in the back. There are no screws or anything holding up the back of the ice maker which causes the ice tray to slant. The slant causes an overflow of water in the ice tray. As water escapes the ice tray, the temperature is constantly refreezing the water that escaped from the ice tray causing the ice buildup. My husband bought the updated replacement computer board and ice maker kit. In order to completely stop the ice buildup problem, my husband put a piece of expanding weather stripping under the back of the ice maker to help hold it up. He also caulked the inside and outside of the ice maker compartment. My husband fixed it over a year ago and we have not had any problems with it since then. This could easily be fixed if Samsung would redesign the ice maker so that it’s not resting on the insulation.

Samsung should sell blow dryers that come with a free refrigerator. Spent 3 hours trying to free ice bucket. :(

I had one of those SAMSUNG models. It flat out sucked. I'll never own another Samsung product.

Samsung has come up with a fix! We dealt with an ice maker that constantly froze over and needed defrosting for 4 years. Many service calls later, Samsung shipped all the parts for the new ice maker, including the modification that prevents freeze over. The repair tech came about a week later. We have had ice for the past 8 weeks with no freeze over or dripping water from the ice maker. Recommend calling Samsung and insisting they send the free repair kit and the services of a tech at no cost to you.

I have the same problem!!!! Ice everywhere inside my fridge BEHIND the plastic covering!

Same issue. Garbage product. Get the word out to your friends.

Same here, been dealing with this for over 3 years.

we have had never ending problems with our Samsung Refrigerator. The ice maker has the same problem, and we have just given up using it, and we have water that collects under the deli drawer because the cooling coils inside of the fridge freezes up causing the cooling fan to hit ice buildup, and make a loud irritating noise at all hours night and day, as well as the drain freezes up where the defrosted ice is supposed to melt and drain down to a collection pan. Samsung knows that this is a major problem with their fridges, and instead of fixing it, they will sell you a kit to supposedly remedy the problem, However The Kit Does Not Work !

This is the issue mentioned in one of the comments. "there is a small, but constant leak of warm air into the colder area, causing condensate and then subsequent freezing of said condensate." Warm air is getting into the ice box and freezing the moving parts solid. I saw a KZfaq video showing a person putting metallic tape alongside the ice box and it fixed the problem.

Never will my family buy another Samsung product. Same problem here. Saskatoon Canada.

Takes me back to the old days when companies advertised the 'frost free refrigerator'. I never thought that ice-maker's would have the same problem. I haven't heard of any other brand experiencing this problem.

Now I know I'm not alone. 3 years of this BS. You lost us forever Samsung. No phone, no SSD, no appliances. Never again. It's a miracle I found this video and I definitely want in on this lawsuit.

Not just Florida in Texas my Samsung ice maker has to be cleaned out monthly since the day we bought it. We also had a repairman replace the unit under warranty but he told us it wouldn’t help. We won’t buy another Samsung refrigerator.

SAMSUNG.....RECALL this model or lose your "reliable" brand status in the US MARKET !!!

Between this awful fridge and the washer dryer recall I'll never buy another Samsung.

We have the exact same problem!! So frustrating that Samsung won’t stand behind their product by recalling these.

I fixed mine! All it took was a different tray warmer resistor that loosens the cubes. I just changed the resistor value to the warmer so cubes don't get stuck and it pushes more water for next cube cycle. So now it warms tray better and ejects cubes and then goes to next cycle.

I've been dealing with this issue for 2yrs now, Samsung is complete junk.

I have been dealing with this for 3 years. There should be a recall.

Yep! Same here! I’m having to do a forced defrost at lest once every a week or so. It’s so frustrating and I’m without ice. Guess it’s still not fixed!

We're dealing with this problem right now! We couldn't get the bucket out and by the time we got the fridge low enough on food to let it melt, the ice has snapped off a clip holding that piece on the top just below the coil. What a pain in the......

As an appliance repair man. I recommend anything but Samsung or LG.

I’ll never buy Samsung again, either.

Mine died 13 months after we bought it just when there is no more warranty left to request for any sort of service calls. So frustrated, but didn't want to throw more money into the trash, so we went and bought a new whirlpool and it hasn't given us any problems since for more than 4 years. We then put the Samsung refrigerator into the garage so we can use it to store oil and coffee beans to make good use of the insulation since we spent so much money on it. Even now whenever I heard the brand Samsung refrigerator, I feel so nauseated because of the stress that we have to endure during the break down.

So what's the brand that you guys would recommend?

Have a samsung french door model started freezing up a year after we bought it .Never again .

Mine has been repaired 3 times in 3 years. The repair guy said its a Terrible design that can't be fixed.

I just found this video after trying to figure out why my ice-maker wasn't working. We bought our Samsung 3 years ago and had no issues until now. Odd, but at least I see we are not alone and I can contact Samsung.

Freezer and ice making not working. I have an ice blockage in the venting system. Any helpful tips?

Same problem in Pensacola. Just had the hair dryer out again yesterday. Am done with Samsung.

I had a different Samsung refrigerator and had another issue. It turned out my neighbor had the same model and had the same problem. Samsung refrigerators suck!

We bought our Samsung appliances from Lowe's with extended warranty in 2013. Didn't figure the Microwave would need a long warranty just the Frige, Stove and Dishwasher. Ok well the Microwave crapped out and had at least 5 service calls while under warranty. We replaced it when the warranty was up. Our Frige is the one with the 2 Ice Makers, one in the frige and one in the Freezer. Of course the one in the frige is a problem. It worked for about a year and went out. Ice would freeze in the tray and not come out. When you have a service each one is at least two visits, one to diagnose and one to replace parts. By service call 6 we were starting to think about how to get a replacement under warranty. NOW HERE IS SOME ADVICE FOR EXTENDED WARRANTYS - Our Lowes warranty said free replacement after 4 unsuccessful service calls. BUT the small print says that if you call back for the same problem in under 30 days that call does not count. So to build up the calls needed for replacement you have to wait 30 days between repair attempts in order for them to add to the total you will eventually need. Oh and Lowe's in this case tried to change the service records to make two of the calls not count. They did have to give in when I had proof of the dates. Finally after 3 years we were given a refund. We turned off the upper ice maker and just open the freezer to get ice. I do have a collection of 5 ice maker parts and every so often I plug one in to see if anything has changed, hope springs eternal...nope!

Mine ices over and I have to use a hair dryer to defrost it!

Wow! I have the same issue. I scheduled repair service a couple of days ago. They said they will cover the parts and labor even though it is no longer under warranty. Now I know why.

Same issue here with Samsung ice maker, I use to defrost it every month but gave up cause it freezes back up in 3 weeks time. I won't buy a Samsung fridge again

Same!!! We have to take a hairdryer and chisel the ice out, that's IF we can even get the drawer open. I have gotten to the point where I'm not even using it and just making cubed ice myself.

Has this issue been fixed on models release in 2020 onwards?

I been having this problem on both my Samsung refrigerators . How do I get info to join the lawsuit. I live in texas

my fridge is also having the same problems in california. Thank you for the news report!

I have this problem too, thanks for your information

I purchased a Samsung 4-door back in 2007 from Best Buy including their "Performance Service Plan". The ice maker malfunctioned so many times.that after the 4th service call they said it's a lemon and we will credit you back the entire purchase price. We love the Samsung look so we purchased another large french door with the same extended warranty. Within 3 months the ice maker stopped working, a broken "ice level detection arm". They replaced the entire ice maker assembly with an updated unit. Worked fine however it only produces half the amount of ice. 12 years later it's still working, in the garage though.

Yep, I have the same issue too. They replaced it once already and after about a year same old thing again.

I came across this video as I'm dealing with this problem. It's November 2020 and I can't believe Samsung still hasn't owned up the problem.

I bought mine about 4 yrs ago and have never had a problem with the ice maker till today. Was clogged so I opened it up and cleaned out the ice. There was hardly any buildup inside so was a pretty easy fix. Now I'm hoping this doesn't become a recurring issue. I'm in Canada so not sure if the design is different here?

As of 6/2019 there is a repair kit that fixes the problem, its based on model serial and revision number. The kit includes new ice maker, new auger drain assembly , upgraded main board and the ice bins get replaced as well. If the kit is installed correctly It wilt solve the issue.

Washers and dryers too. Some companies should just stick to phones

Our top-of-the-line 5-door Samsung refrigerator has been fixed eight times. Each time, the ice making unit had to be either repaired or replaced. Nothing worked. We bought our fridge from Lowe’s, whose service department was first rate. However, numerous local repair services (We pretty much met them all) have told us that Samsung is a terrible company to work with, and that they do not honor their warranties. Additional problems: shelves and shelving brackets break easily, and are very expensive to replace; user manual has many errors. My family, my extended family, and my neighbors in Massachusetts will never buy another Samsung kitchen appliance of any sort.

We have a 2012 3 door frig does same thing freezes up cant get ice bin out of seems it is out of warrranty from sears how do u get in on class action law suit? seems it age we turned ice maker off sure it needs updates installed.

The refund process is a 3 month ordeal. I spent 8 hours on the phone with Samsung and sent multiple emails. Eventually I received the refund. I will never buy ANYTHING from Samsung again. The entire process was a nightmare.

I have been dealing with this issue for four to five years now. I had no idea it was a larger problem. I actually have not been able to get the ice compartment out for over a month now, because it is so frozen and I am not defrosting my whole fridge for it.

Remember when we manufactured appliances in the United States?

I have this same problem and have for years! It's so frustrating! I now know what to do after watching the repair men fix it over and over. It is a pain to repeatedly have to do this...remove all food, get the coolers to put all the food items into, take the refrigerator shelves apart, ice maker apart, back off the inside of the unit and defrost while keeping towels in the refrigerator, use a blow dryer to speed up the process, pour hot water into the drain, etc. Put it all back together and let it cool back down enough to put the food safely back into. THEN pray that it doesn't happen anytime soon again....BUT it does! :(

Was there ever a claims link for this issue? We've been fighting ours for a couple years now as well and just caught wind of the class-action suit.

Everyone always goes for the new of the new with all the bell's. I buy the cheap ones and get 7 to 10 years out of them and pay way less then most people. Old school is better.

I’ve also been having this issues for many years now!!

My icemaker didn't freeze over like the others it just quite working, I replaced the filter and it made some ice then quit, I have tried the reset button that also didn't help, what do I try next? I have only had the frig for a year and a half. I'm very disappointed.

We also have the issue with the Ice Maker also it is impossible the clean the last glass shelf on the bottom, Samsung made a 3 peace drawer all in one part no way to remove the glass to clean it. Now we also have a new issue the fridge started to smell bad even though it is clean. We never had an issue with our Sears model. What can we do?

I HAD a Samsung French door refrigerator and it sucked. What a terrible appliance.

Class action lawsuit the only one that wins is the lawyer. Samsung refig are just plain junk.

Super happy I came across this video. My Samsung is 5yrs old and the ice maker started doing this

Odd idea to use the STEAM mop to defrost the ice maker. I've been using my wife's hair dryer -- i.e. dry air!

Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped

I have that same samsung refrigerator too and I have this exact same problem. I just started making my own ice

I have a Samsung model that the freezer handles keeps falling off (GE recalled theirs with the same problem) and the vegetable drawer bottom flooding and freezing.

Dealing with this issue right now. However, we've had our fridge three years before we started having a problem with the ice maker. We just bought a separate countertop ice maker that we use instead.

Ive been on the phone for hours /days with Samsung going round and round about the twin cooling system that is iced over as well as my ice maker that I have to de-ice every couple of weeks to keep the ice able to flow through. This is crazy as my French 4-door refrigerator is not even 6 years old!

Repair requires Installing Y clip kit on Ice maker and silicone the inside of the ice maker housing.

I have same issue on my ice machine, I even did a replacement of all the parts and it never fixed it.

I wish I see this before getting one about a year ago. I run into the same issue with Samsung Fridge as mentioned in this video.

Watched this several months ago, My Samsung was one of those with major icemaker problems, Had the Geek Squad out 5 times over 3 years with no result. My fridge is a 2014 model (2021 now) Answer: thats 7 years old. I had just gotten use to defrosting every two weeks. Then I called the number listed in this story, under a week they were done and fixed it. FREE. PROBLEM, Motherboard was defrosting both freezer and fridge at same time, In 2018 Samsung changed the motherboard for two different cycle times freezer 5 minutes longer cycle time, Of course they sealed the ice unit, changed the entire ice maker even ice bin since the seal around it can also compromise the air flow.

Never had a problem with the ice maker in my freezer. It's a little plastic tray that I fill with water everytime I take out the ice cubes.

We have had the same problem with this unit? Had them come out and make temporary repairs and it still is having problems

Sheesh I can see that being really annoying after so many days. Great job on paving the way for everyone else, a true champion.

i had my eye on this fridge this saved me 3k of headache

Easy fix. The problem is air from the refrigerator (37-41 degrees) is sucking into into ice maker compartment which should be at 0 degrees and causes ice buildup. If you take the ice bucket out, shine a flash light up UNDER the ice maker compartment (not the ice maker) while looking into the ice maker compartment you'll see where light is coming in. ALSO, if you put the ice maker bucket back in and close the left hand door (the one with the flipper on it) and look into the refrigerator from the right hand side (stick your head in fridge) you'll see where the "dispenser door gasket" makes contact with the ice bucket. If you reach in and barley pull down the dispenser gasket where it makes contact with the ice bucket closest to you then you'll see the other side has a small gap where air is also getting in. The fix: First, if you're unable to get your ice bucket out then you have to turn unit off for a few days. (I know it sucks - you'll lose your food). The long term fix requires using sealant around the entire ice compartment (where you see a small crack and light is getting in), then roll up a torn piece of paper towel or bubble wrap about the size of a cigarette and stuff it into gasket (white gasket) that connects to bottom of ice bucket, it'll firm up that gasket and won't be noticeable (I have about 100 customers in Houston who have paper towels stuffed in their gasket, lol.). IMPORTANT: For this to be a successful repair and your ice maker is currently frozen up I HIGHLY recommend turning unit off a few days to defrost ice maker compartment completely. Simply using a hair dryer or steamer to defrost can warp those flimsy Samsung walls and then you have more problems. Also, there is a small fan behind the ice maker that's frozen up too and must be defrosted by either unplugging unit for a few days or removing ice maker. I DO NOT suggest removing the ice maker unless you're a PRO, such as myself, because the ice maker actually wraps around (pac-mans) a single evaporator coil and has to be bent slightly to get the ice maker out. If you damage that coil then your fridge is TRASHED! If your're in Houston area, look us up, Gofar Services, $110 job.

I have the same fridge. It sucks. What can be done about the ice maker?

It’s odd. We’ve had our Samsung fridge for 6 years now, and it’s only been giving us this issue within the last 6-8 months.

we just bought a Fridgedaire and it makes ice lovely, our samsung never made ice unless there was ice already in the bucket.

Same issue, same 4 door model. Don’t buy Samsung refrigerators, period.

Does anyone know if they agree to fix do you have to empty everything out of the freezer and fridge during and 24hrs after the repair ?

Same issue here in Kansas. My parents haven't been able to use their ice maker in months.