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Around 3 minutes, you made a really good point. People view negative reviews on their flag carrier as a blatant insult to their nation, which it simply isn't.

As a proud LH Purser I can only apologise for what you have experienced onboard and I'm embarrassed myself. But usually such feedback meets deaf ears at the higher management since they don't think very highly of "Internet Personalities". However, paying customers shouldn't experience something like this given that the airline promised something else in shiny and expensive PR campaigns...

This video is a reason why i follow this show, Straight forward mainstream, with all cons and pros. Airlines need to appreciate this kind of heads-up, A wrong done is never a wrong unless repeated again. Good work Josh, Greetings from Nairobi.

When you see stuff like that, you really start to wonder what they did with the 9 billion euro government bailout.

10:49 - Flight attendant started her Intelligent Service. 10:58 - "CODE RED" "CODE RED" We got Airline Slayer on Board with some nukes(Camera). 11:04 - Trying To Save Lufthansa From the Airline slayer. 13:51 - Mission Failed.

When it comes to lounges, I have to say, in fairness, that you haven't been allowed to eat or drink in the Swiss Lounge for months. To be more precise, these were completely closed even for a longer period of time. The same applies to Austrian, (although the doggie pack is really awesome now)

Lufthansa has failed to impress me on every flight whether Economy, Premium Economy or Business Class, long haul or medium haul. Many people say they are overrated.

When a German guy criticizes Lufthansa, it has to be true!

10:46 the cabin crew was actually listening to your remarks.

great video! also the flight attendant at 10:46 looking in the camera like ???? :D :D

I think I may have taken the opportunity to explain to the brand ambassador about the cleanliness concerns and perhaps kindly pointed out the crumbs? I agree, it was a nice representation for Lufthansa to have her. She clearly showed concerns when she noticed you filming and then had the thought and took the time to pop over and introduce herself and her roll with the company.

The Flight attendant at 10:47 so sweet and mindful! In my opinion just the Flight attendants make that big difference about an airline. They should be more appreciated by their chiefs.

unacceptable cabin condition. something you'd see on a budget carrier when they're rotating flights in and out in 30 min. not on a business flag carrier.

Great review! Appreciate your honest and unbiased opinions/reviews of different airlines and their products. Very straightforward. Keep up the good work.

Brilliant and so eloquently put! The master class of vlogging . Thank you for being true to your world for bringing us the product AS IS !

Love your honesty! I recently had the choice of TransAtlantic biz booking either Lufthansa, Swiss or United. I went with Swiss because of the direct aisle access for some of their seats, while the others did not. I don’t understand how non-aisle access can be sold nowadays in Biz. As a solo flier, I want my privacy if I’m paying the premium.

LATAM also had a 2-2-2 configuration in the A350. BUT, they’ve just retired this aircraft from the fleet, unfortunately. I’ve flown with them in Y in 2019 and it was a great experience!

5*??!!!!!!... Having flown Lufthansa almost a dozen times, I absolutely refuse to give them more than 2*... Largely due to their pathetic service...

An Amazing review. Straight forward un biased and no nonsense.

Appreciate your unbiased approach. Keep up the good work Josh, cheers

Good on you for calling them out. Let alone these times, simply not good enough!

I like your honest reviews, way better than other youtubers who only talk about positive sides. Way to go.

Regarding cabin cleanliness, a lot of time airlines allow very short time to clean the cabin, they must allocate longer time to the cleaning crew to do a thorough cleaning.

Amazing review Josh. Josh gives you the insights of airlines you wont find anywhere else. He really shows you whats really under the airlines name.

I've only flown business class once, and it was with Lufthansa from JFK to Frankfurt (I planned a trip for me and my companion who then paid for the business class seat as a thank you). The trip over was very nice with a great flight attendant. The only down side was when I ordered my appetizer I was told they were out of it. But when I said I would then skip it (which was fine with me), she 'found' some. She also recommended a restaurant and meal at a small island we were planning to visit, which we had and was amazing. However the way back was completely the opposite experience. I'm a very nervous flier and like to sit by the window so I can look out and see what's going on. After we took off, a woman in the middle seats wanted to sleep, so the flight attendant 'asks' if I will put my window shade down, but he was already leaning over and pulling it down before I could even answer. This was a 10am flight. Then when I went to get my headphones, they were covered in some white powder. When I flagged him down again he just responded 'oh it's probably just some crushed candy or something'. So I had to prompt, 'well can i get some clean ones, or something to clean these with'? Apparently there were no other headphones, so he just got some covers for the ones I had. But he made it out like what was wrong with me not wanting to put some dirty garbage on my head.

Thanks Josh! Well, there you go... even if I COULD fly just now, I wouldn’t be choosing Lufthansa. What else did I learn from your report? You spent some time living in Australia! Good one, mate!!

Thanks for sharing, always love your unbiased reviews that show product as it is. The price of airline tickets and the claims they make need to be justified and it’s videos like yours that help travel decisions be made - rather than the “everything is great!” videos by others which I dislike. Bravo!

Thank you. I was contemplating booking a Lufthansa flight to the far east at the end of this year but after seeing those filthy headphones in this Covid era forget it!

Lufthansa once was good. A very long time ago. Now they charge for seats, international $50 for each flight segment and domestic $14. Even the legroom at United in Economy Premium is better.

I’ve always found the LH business class to be comfortable if not exactly leading edge. In more recent years I’ve flown Air France long haul and have to say I prefer their service over that of LH.

Glück Auf Josh! Thanks for the video! Keep up the great work!Just two things I would like to mention: 1. The Swiss Lounge, at least in Zurich, is open BUT neither do they serve food or drinks nor are you allowed to eat or drink anything inside. 2. The UAE wants the PCR Test to be printed. This isn‘t LHG. EK also mentions that on their webpage. I think the UAE changed that on 23rd April. Greetings from Switzerland ✌🏻

Josh very honest review, thanks. I noticed at 10:30, she was observing you filming, no wonder she came to enquire. Was it not evident to her while she was spying that you were talking to the camera?

I was refused my flight from USA to Brazil because my US covid test did not mention the time it was done. I flew Delta. Had to stay overnight and do the test next day. Hotel was paid by Delta but not my second test. Spent $300 in tests. Just an alert for anyone flying to Brazil. Love your reviews!

Josh, still not eating your vegetables like a very naughty boy lol, and that cabbage looked so tasty too...

Good on you for calling them out. Over promise and underdeliver on the cleaning, important at any time but particularly now. No loo review (was it cleaned properly in line with their promise)? Thanks for sharing the experience Josh and I hope Lufthansa management take note - we all do.

In August 2020, I went back home to Dubai for the summer holidays. At Amsterdam when doing the COVID test at Schiphol, they told to carry a printout since it'll be required. I was asked for the printout during check in at Schiphol and at Dubai on immigration. They kept the copy of the printout with them. Some people at Dubai were sent back to get a printout at a printing facility before immigration at Dubai. Might have changed now. I guess its best to confirm.

Hi Josh I was suppose to fly to Frankfurt from Lyon in July 2019 but the flight got cancelled at the last minute, we were about to board, we had to wait half a day at the Lufthansa ticket counter so that could book us accommodation for the night. I think we spend a total of 12 hours at the airport.

That's unfortunate, I'm flying out of Italy this year on Lufthansa. Should be...fun. lol

This has been one of your best videos to date. Thanks for sharing.

I can only comment based on personal experience. Pre pandemic, I mainly travelled on Lufthansa Group Airlines (mainly Lufthansa and Swiss with a 60/40 split between them). Always in their European Business Class, always with a transfer at a hub, or an overnight break in a local hotel. I would say that the Lufhansa Lounges had the edge over those for Swiss, but I was more than satisfied with both. Again, in the whole (with some notable exceptions both very positive and very negative) I have been more than happy with the ground service and cabin service, but would give Swiss the definitive edge there. The same would go for their on-board food. While I haven't had recent experience of other airlines, other than Jet2 (who performed so much better than I was expecting for the price) and Helvetic providing service on behalf of Swiss, so to try to rate my experience againt the market would be downright dishonest, but from watching your excellent videos I am aware that there are better (and worse) offerings around. What really surprised me is how Skytrax can rate Lufthansa above Swiss. I accept that they might take the long range produce with dedicated seats (rather than a blocked centre) into account, but to be of any use to me as a passenger I would need to see separate ratings for European Business, and Economy, Long range First, Business, and Economy. As it stands, it would appear to me that a Skytrax rating (however it is calculated or obtained) is only of use to the Airline for its advertising materials!

You should leave a small cheese in the headphone storage area. See if the next passenger found it! That will be so funny 🤣

If the crew was so good, why wouldn't you ask them what was up with the headphones or the crumbs?

After looking at your seat, what did the restroom look like?

My last flight with Lufthansa was TLV-FRA in business class just several months ago - I also noticed how filthy the seat area was...crumbs, food leftovers etc. So surprising and can turn your stomach.

Josh bravo for the honest review about your own airline... The aircraft appearance team fully responsible for the mess!!!

I see your concern here, especially during a time like this. It might be very hard scratches or maybe stains that were hard to clean, but definitely not an excuse for them. Gotta do a better job.

Absolutely, I strongly agree with you you; you actually help airlines improve their services by finding out where their issues are!

Thank you Josh for your unbiased review business class is in a very tight corner and one cannot stretch fully for tall people and you were spied upon and I am shocked as for the headset it should be sanitized and packed in a sealed plastic pack. I enjoy your channel and thanks for sharing, look for more revues on LH

As a german I often choose Lufthansa on short haul flights but on long haul...nah. Lufthansa could be so much more. They have the potential, they just don't want to use it. It's actually a shame. The crew is often great though

I flew LH long haul business class back in 2019, and it was very average, no complaints on the service but I was expecting much more of a 5* airline. Great video btw!

10.51 somebody in crew seems to be taking notes about what you are saying :D

Nothing screams "First class" like TUC biscuits.....only the finest from any regular German supermarket (no offense to TUC Biscuits)

Nice review like always! But it is sad that Lufthansa actually can't cope with the standards they should provide. I used to be very fixated on Lufthansa due to family working for them, flying a lot when I was a kid. Of course, the experience then was much different, even if only due to the age. But I remember the kids bonus book they had. I filled at least two of them. Each flight was documented and signed by the captain of the flight. Most times, I was invited to the cockpit in order to get my signature - impossible today, of course. Still, I have very nice memories of Lufthansa, did a job training from school at their technical base (different company, I know ;-) ) Today I have to say, it is nothing special to fly Lufthansa and doesn't differ flying national to their budget carrier Eurowings. From the airlines I have flown in my life, my heart was caught by a little, in Europe unknown, airline: Cebu Pacific! Since I flew with them first in 2014, it got my favorite airline, even though it's an asian budget carrier. But even flying Emirates to Manila, I am always looking forward to my short haul with Cebu! Lufthansa lost it's status a long time....

Same experience with the cleanliness. Nov 2020 and Jan 2021, i flew with LH Business class round trip. Both flights were not good in term of cleanliness.

The last time I saw the Sauerbraten dish, it was a translation of svíčková. Interesting to see it can be served with Spätzle instead of dumplings.

We were flying Lufthansa in April 2021 Frankfurt to Cape Town and back. While Crew was very friendly and professional the reduced service "because of Corona" was a desaster. No Choice in Eco for meal. Just vegetarian pasta and a wrap for breakfast. Only Drinkservice for Dinner and Breakfast plus 1 0,5l bottle of water. And that was it for an 11,5h flight + boarding and waiting. Food was also quite bad on the way back. Each way we got of the plane hungry - so I gave the Airline the new Name "Hungerhansa".

Lufthansa overbooked my 2 connection flight from Denver to Istanbul transferring by Frankfurt, I was flying First Class and yet was overbooked somewhat. I was met with a 9 hour delay FOR EACH transaction. Oh and I can’t forget this, our baggages were sent with the first airline that we weren’t in. rofl

I hope that the company sees this video and does something about the cleaning issue. Over all I agree with you that it is far from a 5 star. I might give them a 3.5 maybe, and that would be just based on the crew and food, I really enjoy your videos because they are honest and non-bias. You seem to always find the bad and the good and point out both equally which I really like and I hope the company(s) does also and I also hope they reach out to you from time to time and show that they take your experience seriously and review what they are doing. Thank you and keep up the good travels

Have been bingeing your videos, thanks so much Josh! You’ve been so helpful and great guidance for all of us. I just recently came back from Vietnam with Jetstar Business Class (more like economy in my experience) would love it if you reviewed them! Xx love from Melb, Aus

I used to fly Lufthansa a lot and had very good experiences on longhaul but on shorthaul it was not so good! Munich is a great airport but at Frankfurt very mixed experiences from LH groundstaff including strike actions!

An extremely well thought out review, backed up with a lot of evidence. Keep up the great and unbiased work and don't let comments by a few not so educated folks out there (who now unfortunately have easy access to the internet but really lack the intellect or the emotional intelligence to even put together a coherent sentence together even if their life depended on it) stop you from doing what you're doing! Cheers! Also have a SUB!

Love the detail of your reviews!

I love when u give honest opinion on an airline Whether its of any country :)

You think that cabin was grubby..pre covid the majority of British Airways cabins were RANK! ( esp on 777s & 747's ) even in First. I always took wipes and scrubbed down my space pre-settling down. Next flight post covid is London to Cape Town rtn ( A380 in First ) in November - lets see what that pans out like.

I'm tempted to use LH for my long haul this year so this is education for me.

I had the pleasure of flying Lufthansa multiple times, Business as well as Economy. Frankfurt based crews are more likely to have a chip on their shoulder with an attitude, while Munich based crews are always awesome! On a DXB-MUC flight in 2015 I was totally knackered, I nodded already off during taxing out to the run way, and I moved my seat into the flat position as sonn as we were inthronisiere air, and slept for about three hours. When I woke up, the crew was busy with the duty free service in the opposite aisle, and when the flight attendant noticed that I woke up, she came over to my seat immediately, addressed me by my name and asked if I would like a coffee and a breakfast she had hold back for me. Honestly, my chin dropped in awe. On the note of cleanliness, if every passenger would treat their seat and equipment with the same responsibilities they treat their home, their wouldn’t be a cleaning necessary. However, the crew has very little to do with the cleanliness, and I hope you pointed it out to the Purser.

You’re right, Lufthansa should stop fooling their customers and charging outrageous fees for something the customer’s never going to get. There is no way that seat was cleaned before you boarded, completely gross! Their rating should be more like 3.5 stars on Scamtrax! Great job Josh❤️👍✈️

Great effort ! Keep it up. 👍

Good review...nice crew was a plus. Really missed the loo review. That beef looks amazing need to try that next time im in Germany

Another honest review Josh. 👍

FrenchBee (previously FrenchBlue) and Air Caraibes also have non-direct aisle access bizclass for A350s

I've flown with lufthansa pre-covid, the standard on the seats was far better than that. They were a lot cleaner, but a bit worn. Staff was as nice and kind as your flight and I flew economy.

I only had one experience with LH, flying Munich to Berlin a couple of years ago. Flight was packed, I was the last one to board because they failed to announce that boarding started and i was sitting at the gate facing away from it and did some work, thinking the boarding call would tell me when to get up. Since I was the last one to board, overhead bins were completely full already, so I asked a flight attendant to please help or advise me. She shruged and said maybe I should keep my little suitcase in my legroom. I had no other choice tho I questioned myself if thats even safe. More organization or the possibility to leave the trolley at the gate and pick it up in Berlin would be helpful. Oh and cabin crew was out of everything, no coffee, no cola, not even sparkling water. It was a Friday afternoon flight, full of business travelers as usual, so the whole thing wasn't unexpectable for Lufthansa. I miss airberlin, always had good experience with them.

There is one configuration of Hainan's A350 that also has a 2-2-2 business class. However, I am not sure whether this is the one Hainan decided to keep or the one they sold to South African.

Suprised you had this experience, mine was a polar opposite.

I will be traveling through this same airport in the first day of July so it’s disappointing to know that my first time experiencing this lounge will be less than stellar. I had hopes that it would be better but can’t complain due to Covid. Thanks for the video.

Recently my family flown this route onwards to America from DXB in business class and they also commented the same disappointments about LH, other than crew being friendly. They enjoyed there experience on BA A350 with the downgrade meal service being served in a box, versus LH. Though I've always enjoyed LH and the German quality and also being a star frequent flier, despite lagging behind SQ, EK, and QR.

I always had pleasent experiences with Lufthansa, the only thing that really bothers me is that it's always so cold, I'm always freezing

10.50 min it’s funny to see the brand ambassador crew watching you talking to camera over your shoulder.

I was on the same flight last week. Though A330-300. The C Class was full, the boarding chaotic, no welcome drinks, good but limited food, but the second snack was a shame ! It was a disgusting wrap. Everything was said before about the seat. After the meal light was switched off and they never went through the cabin. Going to the Galley I was told "Sorry, no service time" Whaaaaat ? In Business Class ??? So disappointing! I have never been a big fan of Lufthansa but I will never go on a longhaul flight again with them. You know what is the worst thing about all that ? They do not really care if they gave you a good experience or not.

I thank you for the honesty. I have flown LH many times and never experienced the lack of cleaning (I moved to Germany in 2021) but you are absolutely right- business class passengers (and all passengers) should receive exactly what they pay for. Overall LH has done right by me on many trips, but we deserve consistency- it's what we pay the big carriers for (no surprises).

Lufthansa invested more money into a 5 star rating badge than all of their cabin products combined

Josh: I thought Cahill was an Irish name.

Very surprised by this I would expect the German's to be top notch when it comes to cleaning especially during a pandemic

Good to see you're pointing out the truths in these airlines!

Mr. Cahill, I really appreciate your work. Now I have the knowledge of selecting an Air Line , thanks to you. As a Sri Lankan, I'm ready to take your voice to the authorities if you find any adverse event in Sri Lankan Air Lines as we do not tolerate any bad situation which tarnishes the greatness of our National Air Line. Keep the good work up. Thank You..

I can feel you. I was travelling to Canary Islands from Vienna with my BF early January of 2022 with Lufthansa. It was atrocious. I don’t expect to be treated like a king in economy, but holy hell, at least give something little to eat in a 4,5h flight. Everyone each got a liter of flat water, that’s it. My BF, who is extremely into flying and Airlines said jokingly that they are a low budget airline like wizz or ryan, while charging premium for even worse services.

Danke Josh☺ Another great review👍

Glad you spared us the loo review. Wonder how often they clean the loos? Perhaps yearly! Another great review, but don't eat so much. You MUST keep your figure!!!!

My airline normally do the cleaning check in the cabin and then we would confirm n sign off for the cleaners to leave the aircraft before flights, plus security search is another opportunity to take a closer look at things n take our left over trash, cuz we have search every seat, corner, floors ect, So to end up w a crumbs filled seat, the clean has been overlooked at least twice.

My last trip on Lufthansa was terrible with rude staff that couldn’t care less that I was handicapped and just had spinal surgery and the cabin was super hot throughout the flight!

i flew Lufthansa frequently 10-15 years ago. it seems there were frequent strike, every third trip or so. usually the intra-Europe schedule would be on a reduced frequency, with cancellations on the later morning flights. The strikes could have been the affiliate short-haul carrier or one of the airport unions?

I had one of my worst flights with Lufthansa from Buenos Aires to Frankfurt 2011. Since then I have never flown Lufthansa again. The flight was delayed by one hour, because crew arrived late at the Airport in Buenos Aires because of traffic, the plane stood all day in the hot Argentinian sun and the Air Conditioning didn't work and half of the screens in the seats didn't work on this flight. It was a real nightmare

In my Lufthansa flight ( Business class ) I found a menu from an earlier flight as well as two bugs under my seat.

Even without the corona extra cleaning campaigns, the seat sadly wasn't cleaned up to par with 'normal' levels for a bus. class. Looks like 4-4.5 Stars - with potential.

Saw the Scahlke 04 sticker on your phone. Bad luck this season :(

@4:45: when I traveled from Frankfurt to Funchal on TUIfly they also insisted on a printed negative COVID-19 test and did not accept the digital version on my cell phone. For the onward flight to Porto Santo with BinterCanarias the digital version was perfectly fine.

That's too bad. I flew LH from SEA-FRA RT and I thought they were a very enjoyable airline. However, it seems LH is changing their Biz Class to have direct-aisle access on their upcoming 787's and 777X's.

I love you Josh! Keep being real