"Build honest relationships" an eye oponer indeed.

“What builds a relationship is an honest broker, honesty is such a hard thing to get especially in a transaction business, especially in a commodity business”

As a 15 year old i find this very inspiring and thought provoking!Thank you so much !

After a job interview I recommended someone else and turned it down. The CEO called me to rethink the offer and accommodated my requests. Now I got the job. But I was really honest about my strengths and weaknesses

NOW YOU’VE DONE IT!!!! My wife is a mortgage broker and THIS is sooo true! Transactional vs Servant mindset. Yes we want to make money and allow it to be a means to end but never at the expense of a family or human being that is about to make a significant purchase. I hear my wife saying maybe go with this person or let me see what is best for your situation and goals. She gets gifts and cards in the mail from families she’s worked with. It’s amazing to witness. I’m grateful you used the mortgage analogy…this will be a GREAT Team morning huddle message to reflect on. Will help us continue to build our servant culture and reinforce why we got into this business to begin with! Mahalo Simon!!!

Honesty is the best policy. I want an honest person in everything. Thank you Simon for your inspiring words.

I am not an achiever nor a smart type but honesty and loyalty is the precise way to stand out in the industry you're working on.

I have watched this video on repeat for second time. you makes me believe in better world . This is so us

I LOVE this. Wish that more of the world worked this way. Sometimes this honesty mindset makes you feel like a lonely fish swimming upstream, when the majority is doing something else and views you as stupid or naive for wanting to play in an honest way. Still, keep pushing for this, Simon, and maybe you'll change enough leaders' minds. I'm with you.

Thank you simon

Thank you Simon for bringing clarity and honesty to the business and relationships 😊 for talking about simple yest very important topics that somehow are lost/forgotten these days 🤔

That bit about saying what we're good and bad at and recommending someone else and being clear about things is so relatable! I've seen it happen to me when I talk to potential clients. In fact, few of the biggest projects i've done so far, they all started with me telling them clearly that I can't do that particular thing for them. It sounds so counter-intuitive, but it does work! Honesty and being clear about things can really work wonders!

We can expect true friendship with someone you know personally. But not possible in business. If a salesperson doesn't speak in a friendly way, you definitely wouldn't consider taking the mortgage. The deal wouldn't have continued. You wouldn't have been able to buy what you wanted.Put yourself in his shoes. It was a win-win situation for both of you. You can expect this friendly relationship with family, friends, neighbours etc. And just because he told you to refer someone doesn't make him bad.

This video make me think so much ...........thank you....................mr. Simon

100000000% agree. Honesty in a relationship based on anything from family to business is how the best deals are made

You're the most inspiring person I've ever seen, tysm!

Thanks for these pep talks. I see you as promoting fuller consciousness ways for networking in our deeper honesty for more Win - Wins.

What a breath of fresh air!!

Great to hear Simon, a lot of industries seem to frown upon honesty! It's like they think it's a weakness .... I like to be honest with clients and feel they do trust and respect me for it!! Top advice as always ❤

Yes! Thanks for the insight.

I'm saving this and I'll listen to this every morning as a reminder 🎗️🎗️

So true what Simon said here. Years ago I sent someone that wouldn’t be a good fit for my business to one that was a good fit. That person has sent business my way multiple times, just because I cared enough to hook him up with wheat he needed.

" Human behaviour business " ⚡✅

“Don’t limit your challenges. Challenge your limits. Sharing some love from small KZfaqr

Thank you Simon, what a great message.

Amazing as always

You’re soo amazing Simon 😊 I LOve listening to you ✨

*”I can accept failure, everybody fails at something. But I can not accept not trying.”* -Michael Jordan Love from a small KZfaqr 💙

perfect timing for me to see. thanks tons

You are an inspiration Simon

Everything is about people. Companies should do more and say less about how much they care about people and customers. People will willingly recommend companies/brands to others instead of being told to do so explicitly. Lead by being an example.

This is eye-opening.

Thank you 💚

Too true Simon. Well said. Honesty is such a hard thing to get.

Just started discovering your videos Simon. Very inspiring stuff

Truer words have never been spoken. Well, not true but this is 100% spot on.

Thx master!!

Being part of it, is the dream at the moment. Then I will think of doing something better and better if I can.

Awesome message.

Good guy. I use his quotes most times.

This is great advice!

*You can NOT control what happens to you, you can only control how you respond to them.* There is power in your response. 🔥

People are not numbers. But often in our organizations and businesses we are reduced to just numbers on a spreadsheet. This applies to so much more than just business. 100% agree with Simon's approach.

I went to an electronics store and they recommended their competitor for the particular item I was looking for. From then on I always went to that store first.

Amazing piece of advice ☺️☺️

This. This is pure gold.

Timing is everything. It seems like when we are in a relationship with someone (business or personal) being authentic and trustworthy is paramount. Calling to congratulate someone in an authentic way makes it all about them. The broker’s ask for referrals is all about timing. Leave that ask for another call or do such a great job in an authentic and truthful way the client can’t help but send you referrals on their own volition. Very well said Simon. An important lesson for any business person and also for those of us who honor the relationship of service in our work. Work to serve in an authentic and honest manner and the referrals will follow.

Dude, love that, thank you!

I'm also in people business, and tend to agree with SS most times :) but why couldn't the guy care and also seek a recommendation? Honestly, even if he did a "mistake" to bring that up then, if you liked the service, why not recommend? Some people can't afford always to wait, there are personal circumstances that could be involved, and as someone who looks into human behaviour, this should also be taken into consideration. Isn't that holding a grudge against something actually quite small, and being a bit self centric? He wasn't in it to become a friend, I am all for authenticity and genuine service, but honestly don't see what's the problem if some things are a bit more transactional. If the job was good and fair, recommmend.

100%. I worked at a consultancy once and I remember there was a project I was assigned to which one of the owners had won. I quickly found out the owner had agreed to deliver a bunch of analysis which was way outside of our wheelhouse and which none of us had the expertise to execute (it was literally something the firm doesn't do). I raised this with him, and he said "You're right. Let's just ask the client what they're expecting and we'll just do that." And I remember thinking, 'Why tf are you agreeing to deliver something you very well know we can't do? And now we look like a bunch of incompetents because essentially we're going to go back to the client to ask them, to tell us, what to write in the report.' Super frustrating and I know if I was the client, I would be wondering 'who are these pack of idiots I just hired?'

Honesty is the key!

Good video

I am in awe at what i heard from your experience with the mortgate guy and you realizing you were just a number!!!! This has happened to me on a different field and inside I have been tormented by the experience so i decided to cut tie since it made me feel used not sure why and how.... I now see it clearly and what is worst is that in my case, wanted me to recommend her without still having seen results or improvements!!! Honesty is gold, integrity goes hand in hand... ❤Simon, if you read the messages... know this, you are loved ❤

Relationships matter! Important message.

Honesty. Nice

There's no such thing called relationship today . All is benefit ... People Will call you when they need you and they will just dump you when they're done with you .

I totally get it. I relate to you😀

Yes, be honest with me or I with them. So damn hard to find. Thank you for caring xxx

Wow that is so true

Thank you Simon.. This is especially for 3rd world counties like mine one Pakistan and India etc.. Here you Wana work with a broker or a broker works with you... And if. You get successful in one or 2 shows... The 2dn thing they wnat is their names all obe rthe place.. The don't give a shit naout relationships.. Everybody is justttt sooo selfish especially in the 3rd world that it literally seems suffocating sometimes.. Except your family's AND especially your PARENTS.. they are probably the only ones who aren't selfish towards you in this world.

Hurt is when you realize that someone who you though cared for you, don't really care about you 💔💔💔

Such a dope video 📹!

Your take on building relationships is honest and unique, and powerful as well. Albeit, if a person calls you to congratulate you first and the asks for recommendation, I think it's a good way to get your message across. I am not able to see a problem with that!

Very interesting topic. Thank you!

In a perfect world. I’ve hade not so great experiences with being honest.

Thanks for reminding me this message. You kinda forget about it when you get thrown numbers in your face all the time!

*5 things to quit right now:* *1. Overthinking* *2. Trying to make everyone happy* *3. Living in the past* *4. Worrying* *5. Doubting yourself…* Love from a small channel💙

It's about your actions, not what you tell people you will do. Be honest with people and they will trust you more.

I tell people be it in your business, leadership role or the like... Just apply THIS! Trust Honesty Integrity & Sincerity. Don't believe me but, just try it yourself...

so greaat

I love how Simon Sinek is so honest

I somewhat do this but this will remind me to do this.. I'm customer service consultant and I know I have weak spots but I'll have to remind myself to tell customers I'm not not that good or confident on X .. however these/this person has a better knowledge on X issue.

Thank you for that amazing speech you're literally my idol and I'm grateful that I found the best actual version of myself but, in my opinion, you didn't recommend that guy based on a personal point of view as I think that if he's considering you as a member of his Network circle, it doesn't really mean that he's not taking or showing care for his family and close friends so if you do believe that he's a good recommendation personally and professionally then it would be nice to recommend him unless if you consider each other as friends or close friends which shows that he might be acting this way with everyone. In my opinion, the recommendation should be based on the type of relationship that you have with each other!

Wow!

Love it.

Exactly this! I used to manage biological research labs. The biotech company Promega has customer service that will help you purchase any biochemical reagent that you need. I would call them up and tell them what I wanted, if they didn’t have what I needed, they would find a competitor who did sell it. After your order, they would connect your call to their competitor’s customer service so that you could get what you needed, They were the best, and I never went anywhere else first.

I was Maximum transparent and honest in the last job interview and they gave me a contract. It works

True and thoughtful measure done by Simon.

Love this, thank you for being honest about honesty. The words ‘I’m authentic’ get thrown around all the time, I’m yet to find a cooperation who actually practices this. I will keep looking…….

Interesting, i understand this from both perspectives, as a business owner that tries to get customers and grow its a difficult position to be in, because you want (id hope) to do a great job and everyone be happy but then again, your livelihood is also dependent on you, it has to be a transaction, ultimately. I don't ask for anything for awhile, i just try to give as much value as i can, then I do my best to make sure they are happy and down the road ill send them a message checking in and seeing if they would give me a review etc. I think its the only way you can "make an ask" and not be a total tool about it.

It's so completely true! My wife and I were buying a house and our broker kept telling us "congratulations," around just about every turn. I kept telling my wife that I would accept such a saying when they passed us the keys to the house. Guess what, the sale fell through after the closing because of the broker. Can you imagine our perception and thoughts on the broker? They aren't just not recommended from us, we recommended against them! You can tell when someone really cares about you and when they instead think you're a number that they need to keep smiling.

*Most great accomplishments were achieved by the people, who at first had no idea what they were doing.* Keep going my friend. I am cheering for you. 🙂🖤

its nice to see this video. I just became a mortgage agent :P. i do like the idea of people/family over client..

I generally find a lot of ground with Simon Sinek, but the bit ridiculing a quick ask for referrals is lost on me. If referrals are an important part of how someone does business, I don't see how reminding a client of the value of one is dishonest. Walking around the idea and waiting for a week to ask seems way more disingenuous to me. 💁

Being of service is actually more important than closing the deal ! Do they teach that in business school ?

I'm in a bizarre situation where people won't let me build meaningful relationships. They watch my every move, then in an attempt to make sure I don't make any new aquaintances, they bring forth images from the past so I can painted in a negative light/color. I've evolved past the trauma I've experienced and also past wanting to getting back at them. But that doesn't mean they'll stop. And that doesn't mean I'll stop either. They expect me to just roll over and die, but that's not the type of man I am.

When I first got into client facing analysis I sold myself as a “engineer who knows finance” At times I had so many referrals as I sold myself as an ethical engineer in finance.

Super

Getting started first, then I will run and run fast.

Two kinds of customers - the type that want to be 'sold to', and the other is the one that appreciates honesty. Best to figure out who you're talking to first.

I think that person was right, he congrats you and also want a refer, as each one has limited time to finish their job. The behavior during the cooperation determines if I like him or not, not a closure call

I believe that its all about How you ask. If the broker would have made a second call and asked for referrals poorly in that call, Simon would make the same complaint and add that he lacked courage or passion or urgency to ask in the first call (A symptom of not having a clearly defined "Why"). It's clear to me that Simon, wasn't happy with his Loan Originator, and the bad ask for business at the end of the cycle was just affirmation of his low opinion of the experience or the guy as a person. Had the LO reminded Simon of his "Why" and how working with Simon was deeply connected to that "Why" and that he was eager to serve another borrower, any of Simon's friends and family, to continue the cycle of "Why" fulfillment and delivering benefits in the same way the Simon received value, then Simon would be a walking commercial for that broker. This ask wouldn't be an awkward end to the call it would only set up sharing that there was a super easy way to help someone else start the process when the timing was right. Then closing with asking authentically if was there any aspect of the transactional process that could have been better or a particular pain point that Simon wished that could be removed. Then patiently wait for an answer, and graciously restate a validation of hearing the opinion. Yes its about the "Why" but nearly equally about the "How".

*3 Quotes to Live By:* 🔥 *1) "Don't compare yourself to someone else, compare yourself to your yesterday's self."* 🔥 *2) “You can't go back and change the beginning, but you can start where you are and change the ending”* 🔥 *3) "Once you decide your lifes purpose, you will only have to pack one thing: "Your Heart."*

Very impactful speaker indeed. edit: Rofl! Mr. Sinek is probably talking about Apple Inc.!

For 10 years I worked on the sales side of the business and then 7 years ago I switched to the buyer side. I tell all my sales reps that I do not do transactional business. The high dollar contracts that I sign take time and patience. It can be a years worth of work to see the fruits of their labor. Those that aren't familiar with how I work get a sit down meeting with me to hear this exact sentiment. I'm honest when I can be. There are times where I simply can't tell they "why" I'm asking for things. I'm not here to waste their time but have to ask for things that will never turn into a sale. However, I will always go back to those that worked hand-in-hand with me that didn't get the sale and include them in asks that turn into signatures. Treat me transitionally and I will take my business elsewhere. Those that get it are successful. Those that aren't don't last long in their jobs.

You're my champion, Simon! And I'll be forever yours, even if we never meet :D

You sound good bud and i do take guidance from your talk but when i wanted to buy your book from Amazon the reviews were not that helpful and i kind of was left in middle. Should i buy it or not. (Main criticism was the repetition and much). Could use your look at those reviews.

Call me crazy, but I do believe that some people who clicked on this video wanted to know how to stand out in their field and do better at work, so I realized I’d actually developed an algorithm for diving into a new workspace: How this happened: During my medical internship, we had rotations of about one month each with completely different departments and people and you had to make a lasting impression, learn fast to complete the required work in new systems and constantly deal with a new set of coworkers and superiors. Having a bit of an idea on how to deal with the ‘newness’ is very, very useful, and can help you feel much more comfortable. What it is: 1. For the first few days or weeks (if on a longer contract), observe. How do things work here? What are the people like here? How is the existing format? Don’t try to suggest changes, you haven’t earned the respect to back them. Don’t try to impress people with talk or show off knowledge or previous experiences.. i.e., it may be tempting, but don’t brag. Don’t make a big deal about where you have come from. OBSERVE. People are always more interested in the mysterious new coworker anyway. Stay a little quiet. Watch. 2. Categorize the people into reliable and non reliable. Who among your superiors or your fellows actually knows what’s going on? Who’s trying to lead you astray? Who does everyone trust, who do they call for help/for an opinion? Who is the bullshit artist? 3. Get the work down, the first week. If you’re scared, just make it a rule to always show up, always be on time. If you make a mistake, make an effort to fix it. Be meticulous. Be the lame person who writes everything down. Be the lamer person who follows up and double checks and comes in prepared. 4. For reliable people, make an extra effort in a professional capacity. Stay a little later to help them out. Work a little harder to solve their problems. Make the extra effort. For unreliable people, take whatever they say with a little detachment. No need to get mad. No need to run grab their coffee. No need to outsmart them. 5. Make personal boundaries very strict initially. You’ll get to know everyone and be friends in due time. Don’t let anyone unnecessarily demean you or encroach on your personal time or life. Show them your boundaries, early. It goes without saying, you must know your shit. Take the time to hone your craft. See what you do well and equally important, if not more so, see where you struggle. Practice. Keeping showing up, keep a good attitude on the bad days. 6. Never, EVER, let your mannerisms slip. No swearing. No jokes about the boss. No rolling out of bed and showing up disheveled. Look at people, straight in the eye. Shoulders level, stand straight. Sit straight. Good for your back, great for your career. Everyone sees it. Yes, it matters. This is how to begin creating a workspace that sees your value. An environment that respects you, within the month. People that remember you, long after you’ve left. You won’t have to tell them who you are. They’ll know you as that one person who got stuff done and never took crap from anyone.

Nice ❤ 0:05

One thing Simon, we are not just numbers. You can be if you choose to be. Go back to where you said honesty. That's what we all look for. I have many associates but very few friends. Honesty is a key component in my small circle of friends. Who am I kidding, when I say I am not a number?! Let me educate some here. I don't own a phone that I can call people with. I don't own a television. I don't own a fully working laptop (that's being sorted). I do read books I don't drive (no rubbish fees) I don't own my own house (minimal fees). Find people with Value!! I have found people with immense value and continue to build relationships with them, as I can help them and they can help me. Imagine a world without cell phones.