Our SMETS 2 has been in a month and so far no problems. We lost the gas display once, but I switch it off and then back on again, and it went back to the usual display. It is actually very helpful in identifying power usage of various items in the house. We have tended to be more cautious in using the electric heater instead of putting on the gas centra heating, but fund that we spent less if we left the central heating on low all day instead of heating each room with an electric appliance. So far we are saving about £10 a month .... not bad for starters. fingers crossed the meter continues to work well.

How on earth can this be described as "Smart" when you cannot turn it off to save power and energy?! We called the helpline number after 30 minutes actually spoke with a live person and also spoke with someone on the Facebook help page and were told to press and hold the OK button but all that does is display either "cancel" or "restart" options. The guide booklet also says to Power Off press OK - this is incorrect information. Apparently the only way to turn it off when we go to bed is to remove the battery! Other issues - when scrolling through settings to "System Menu" it asks for a 4 digit number, we have not been given one? During the morning the electric usage is showing in the red even when nothing is turned on and the green icon for our solar panels is lit up? Not impressed!!!

The actual displayed data on the IHD is very interesting. It is just a shame they provide low quality hardware and an inadequate wifi strength.

SmartView2 plugged in to charger permanently but fails to light up. Find it impossible to contact EON. Is this whole thing a confidence trick to enable them to sack the meter reader?

like many below I cannot see my gas usage not bothered with E.ON, as I only had the smart meter installed as they had not charged me fully in the past putting me in arrears !

Hasn't worked since day one, bored with talking to eon.

My new smartview2 lasted a day, then lost connection and stopped working great. Not so smart eon

Just had this meter fitted, under the Radio info the smart meter is registered under the "extended PAN ID and when searching for the meter it shows the correct GPF ID but it's stick on "searching for meters" and has never worked, will need to call eon tomorrow.

Anyone knows how to tap into the wireless communication via zigbee or similar to use the consumption and cost data (e.g. to use in Home Assistant)?

Do not think the SMETS2 unplugs from the power cord although the video seems to show the IHD in someone’s hand without a cable

How do enter UTRN manually on on this as my top up failed

got mine fitted yesterday, was working ok, then today, not working, cant even turn it off

MY IHD has nor worked properly since installation about a year ago. I have contacted Eon a number of times but generally get fobbed off. Complete waste of time and money.

I recently got a new SMETS2 + Smart View 3 fitted, wasn't home till a few days after fitting, however its not showing any Gas data, only Electricity, nothing in the app either?

We were not home for about 4days and everything was turned off but came home to find that it has incurred over £10 on electricity, how is that possible

meter is logging KW/h usage no problem but I cannot change the monetary value on it to accurately say what I am spending , Ideas?

My display has gone faulty. It froze a couple of days ago and wouldn't switch off. Had to take out the battery to get it going. Trouble is now it doesn't display the electric. The electricity viewing option isn't even there in the menus. Eon have said they will give me another for 30 pounds as it not in warrenty. They can shove it. Crappy gadget. Anyone else had similar?

what does it mean when it shows a blue light?

How do you switch this thing off? Holding down the OK key only brings up Cancel and Reset as options?

We have had it for 9 days and it hasn't updated the price yet... not gonna complain about it until the bill comes out and we see if we have free electric 😆

be for the old prepayment smart meter was a pain in the a..........s now we have had a new meter put in with a smart view ihd so far so good (((((((( any one with a gas meter a long way from the front of your house .. this is the answer ok so far well done eon next 🥰

Could you tell me why it is so hard to get a replacement IHD under guarantee. I have called five times and have so far been fobbed off. Oh unless I pay £60. Awful service. Will,be calling again Monday. Monday this time.

Reading through some of these comments it is OBVIOUS that they haven't updated the connectivity of the read out unit to the meters! Why not? Here I am - 29th April 2022 - and finding the same issue with signal strength as others from 2 years ago. I get minimum signal strength when 4ft/1.2mt away from the electric meter and communicator - with an 8" thick wall between them. Have had to position it about 3ft/90cm from the communication box *in the same room* (under the stairs!). NOT VERY IMPRESSED WITH THAT

Mine stopped working 6 months ago and they still refuse to replace.

apologis on further investigation i have found the corerect display unit

They broke it with a recent unwanted software update: it would try to show Gas data in priority over Electricity data, even though I'm only an Electricity customer and thus saw only a blank figure for Gas! How on Earth that got through QA is beyond a joke Eon support were useless 💩, directed me to look on the forums like I wasn't a paying customer! Like others the range is a serious limitation too

Had one of these fitted yesterday lasted about 4 hours before the gas part of the display went tits up,its going in the bin the pile of shit.

I can not power off device no mater how long I hold the OK button down. Screen showing power option CANCEL & RESTART ?

My smart meter display is nothing like this one. The video gives no information about false or incorrect displays and is generally of no use at all.

Mine don’t even connect to the meters it just says scanning for networks 🤦🏻‍♀️

Why my one only shows the electric, how can I connect the gas meter??

I need a new smart meter

stopped updating after 3 weeks, time/clock is stuck at 18:30 and power off/reset button does not work. i guess i have to try leaving it unplugged for it to turn off pffft

Shit. Mine stopped working after a couple of months

The connection on the smartview2 for the power supply lead is very flimsy, it looks like unless you are extremely careful when inserting or removing the lead the connector will be easily damaged rendering the Smartview2 useless. Why can't all the power companies just provide an app to put on your phone to access the meters wifi signal and display it on your mobile phone, tv or computer. They would save the cost of providing all the IHDs.

I had a new gas and electric meter installed for the smart meter, the electricity works but the gas hasn't worked since it was installed, I have lots of credit and emergency available but the gas won't come on... thanks eon

Anyone have an issues plugging it in?

Installed a couple of days ago keeps losing signal…. Literally 2 meters from the meter. Utter garbage, but then what else would you expect from EON!!!!

Had mine installed yesterday, the unit worked for a while, sadly it won’t turn on! Rubbish

No now the powers is out of your hand. 🇬🇧👍

Mine cannot connect:/

Installed today and doesn’t turn off or actually update whatsoever really bad option and keeps crashing!!

Installed three weeks ago. In House display (IHD) appeared to work, but found to be not charging. Reported fault to Eon, but no reply (yet). Found a charger from another device which got IHD working. Then discovered that IHD could crash easily if buttons pressed in rapid succession. IHD recovers after being left alone for some time - until now! I'm waiting for battery to run down in the hope the IHD will die, then I can charge and resuscitate it. It needs a reset capability (eg by pressing a combination of buttons, like Ctrl-Alt-Del on a keyboard). As an ex-power engineer I'm ashamed to see such a poor quality device being rolled out.

Only had it for a day. The smartview2 IHD (IN HOME DEVICE) has a very tenuous wifi connection to the meters. The meters are fitted in plastic boxes on the integral garage outside wall. If the IHD is outside immediately next to the meters it shows a good connection but in the room directly above the meters it just manages the barest minimum signal strength with frequent dropouts. Anywhere else in the house is out of range. Not a very good promotion of the so called latest technology.

Gas meter will no longer display and really doesn’t last long once unplugged

We are both very much past pension age and both use glasses . This display is too small to read . Also the men who fitted it would not explain anything to us just twice said instructions are in the box . Well thanks very much NOT !!!!

Stopped working contacted eon no response

This thing is pants. It makes a horrible buzzing noise when it's plugged in It can only hold a charge for half a day so it needs to remain plugged in. You can tell it's cheap.

As

This is supposed to save you money but you have to have the unit more or less constantly plugged into a mains as the battery soon drains, also has a really rubbish range, our gas and electric are at the front of the house,our living room is virtually next to it and the signal keeps going off the unit. This is supposed to be 'Smart'???

Useless bloody thing, never worked right since it was installed, this unit sits about 60cm from the electric meter and it struggles to find a signal, now it's frozen on the daily tariff charges, about as much use as a second hand tampax.

We got this put in . The old key top up was much better price wise. We have a 2 bed flat running electric. We got this shit fitted and all ready it say around £1.50 to £2.00 more a day. And were light users. On the key system we was using on average £2.50 per day. Now its. £3.50 to £4.50 ] per day all they say is your on the same rate and tariff etc. Load of shit. . !!!!! Eon 😢

If anyone is interested, it costs about £3 per year to run one of these, which you can save in a week or even a day if you pay attention and curb your energy usage.

lost connection and stopped working Useless device

Total waste of space this smart meter on main screen does not show how much your spending eon is a waste of time staff are unhelpful

Useless device! I wish I knew it before

Easy guys just leave them go to another company that all

Absolute rubbish. You have to be right on top of the smart meter for smart view to connect.

Utterly useless. Doesn't work at all.