Sneaky Ways Sephora Gets You To Spend Money

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Күн бұрын

Sephora has a massive following and was named retailer of the year at the 2018 World Retail Congress. Members of their rewards program have spent upwards of $35,000 to redeem on exclusive members-only trips. The store offers unique technology, Color IQ, to identify specific foundation shades to match customers to products.
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Sneaky Ways Sephora Gets You To Spend Money

Пікірлер: 1 300

@wendyherrera 4 жыл бұрын

<a href="#" class="seekto" data-time="37">0:37</a> the girl that put a sample lipstick directly on her lips has chaotic energy

@carolinex2390 4 жыл бұрын

I almost screamed when I saw her do that

@buhkangliwayway 4 жыл бұрын

She's a reporter; I don't think she's that good at makeup, she had panda eyes on the forever21 video. Sorry

@Qeengish 4 жыл бұрын

Oh no 🤦🏽‍♀️😬🤮

@skinnypenis1583 4 жыл бұрын

nah she’s just nasty

@sleepykat9 4 жыл бұрын

I did that a few times and I realized that I shouldn't have done that 😭😭😭😭

@louisjenson4 4 жыл бұрын

WHO PUT THAT TESTER LIPSTICK ON THEIR DAMN LIPS

@luiysia 4 жыл бұрын

people are animals😷

@paulkuijpers 4 жыл бұрын

Omg I was thinking the same thing!!

@wendyxkuma 4 жыл бұрын

More people than you could ever imagine.

@HLKawaii 4 жыл бұрын

i literally gagged

@zaria5785 4 жыл бұрын

Probably a good idea to put a "hygiene tip" near those lipsticks and make sure Q-tips are well stocked. Also need to educate the staff on how to approach and engage with customers to teach them.

@vanillapuddingpie6067 4 жыл бұрын

I leave Sephora empty handed sometimes and I’m proud of it lol

@ctalfiyah 4 жыл бұрын

Me to🤣

@jessielovesglam7252 4 жыл бұрын

I only go there for one product and I’m out. Then the workers there try to sell you other products. I say maybe next time, but could you give me a sample.

@jz1578 4 жыл бұрын

I leave with a few samples without spending a dime

@judithaura 4 жыл бұрын

I *always* leave Sephora empty-handed. Broke babe right here🙋🏻‍♀️

@user-jm5mt8wz4e 4 жыл бұрын

i went there just to parfume myself and then leave

@aceshah6671 4 жыл бұрын

And this video is another sneaky way how Sephora market themselves.

@nwgverified 4 жыл бұрын

Yassss

@rockycycle2682 4 жыл бұрын

Exactly.

@jamanewman3157 4 жыл бұрын

Lol I was thinking the same thing!! God I spend way to much money at that place!!!! When I first started shopping with Sephora it was 2017 I believe within 5 months I was Rouge so I am Rouge until December 2021! insane when they get people they got them!! Until they realize all the shit they could have done with that hard earned money they've spent at sephora.... Me!!!! 🙋

@queenkatara7861 4 жыл бұрын

Yeah like doesn’t ulta have a better reward system and more (and better) sales? I wouldn’t say that they’re necessarily that amazing when it comes to customer rewards but the video acts like they are.

@jamiecisfemalesheher5250 4 жыл бұрын

Shit you’re right-

@vivstnguyen 4 жыл бұрын

wow. they put their more expensive items on top bc it’s more accessible to ppl but JOKES ON THEM IM TINY THEY CANT GET MEEEE

@vivstnguyen 4 жыл бұрын

LagiNaLangAko23 😹😹

@bekahsue418 4 жыл бұрын

Also so children can’t reach them lol. I’ve had so many kids knock things off of our gondolas and break them

@cybellejohnson6978 4 жыл бұрын

Supermarkets do this as well. The expensive cereals are at eye level, the knockoffs are on the lower shelves.

@LPSCANDY10 4 жыл бұрын

SAME BUT THERE'S SOME STUFF I DO WANT BUT THEY'RE WAY TOO HIGH FOR ME TO REACH RIPP

@vivstnguyen 4 жыл бұрын

Adèle Boyle hehe 🥳

@HayleyMarie72 4 жыл бұрын

They always get me when it comes to the travel size line 😂

@janined.2675 4 жыл бұрын

Girl, same!

@f4iry431 4 жыл бұрын

Hayley Marie same, but I spend my money on the travel size product because I never use the fuel sized product fully

@HayleyMarie72 4 жыл бұрын

Ko Ko yes don’t get me started on the travel size perfumes 😩😩

@13Grneyez 4 жыл бұрын

Hayley Marie next to the damn register lol

@payettelune6076 4 жыл бұрын

They are just so small and portable how could we not... 😂

@b.f.2718 4 жыл бұрын

Sephora doesn’t have to sneak me, I know exactly what I’m doing in there lol

@Tdhydfbbjjr 4 жыл бұрын

Brooke F. Period

@daomightygoose1057 4 жыл бұрын

Yes mam

@caterina3706 4 жыл бұрын

I go there knowing damn well what I need and also what I’ll actually end up buying

@palestar828 2 жыл бұрын

Same here. Looking and leaving with nothing because I'm too poor

@hibiscus752 2 жыл бұрын

Lols exactly

@elise2686 4 жыл бұрын

"sneaky" selling just means actually providing good in person selling services- make up removers, samples, color id. it's just good business. not too sneaky.

@rebeccawan3088 4 жыл бұрын

yeah people should actually be glad they don't have to go to department stores with snobby sales assistant and shitty service. But people have to complain about everything these days ......

@kaizey 4 жыл бұрын

This is so obviously a Sephora ad. Everything they said in this video is a sales pitch, not a negative.

@tiacruise19 4 жыл бұрын

ur right its more like a win win

@user-gm6ho9sq2v 4 жыл бұрын

I don't think they are that sneaky or clever anymore, just evil.

@CP-ls9dl 2 жыл бұрын

@@kaizey I use to work for Sephora and as an ex employee I actually think their business model and goals have always had the best interest for the customers in mind. While of course increasing sales is always a primary motive, I think their goals do focus on making sure a customer gets what they really want as the end result, whether it starts with makeup and ends with skincare. That was a value I as a person always held dear and was proud to represent in their culture.

@tahax7155 4 жыл бұрын

Fenty aisle is dangerous You go there you buy something

@sarahcobain3501 4 жыл бұрын

Rihanna made sure the makeup was good quality unlike kylie. Thats why i rather go to sephora or ulta...

@pelosuelto70 4 жыл бұрын

Guilty of this... But Fenty has my perfect shade, can't complain 😀

@buhkangliwayway 4 жыл бұрын

@@sarahcobain3501 what do you expect, her family is only money hungry narcs (any of the terms you're thinking could be applicable lol) 🤷🏻‍♀️

@liete-sl2wg 4 жыл бұрын

I almost bought another foundation even tho mine was half way used

@lalisamanoban1366 4 жыл бұрын

@@buhkangliwayway are you talking about kylie or riri 😂

@sweetlikepeeeachtree2018 4 жыл бұрын

They can’t trick me I have about $4 to my name

@Natalia-hf3et 4 жыл бұрын

😁😁😁

@user-gm6ho9sq2v 4 жыл бұрын

They can probably still steal your soul

@Majessty333 2 жыл бұрын

Damn you’re rich af!! I have $0.10 🥴 teach me!

@potatomatop9326 4 жыл бұрын

Idk what sephora is but my net worth is $1

@Nicolas-zo6rg 4 жыл бұрын

Without potato's the world stops spinning. To me your worth is infinte

@Marcus51090 4 жыл бұрын

potatomato :p mine is $13

@papasscooperiaworker3649 4 жыл бұрын

Marcus W $13? You mean -13 right? 😅

@Marcus51090 4 жыл бұрын

mariyume what?

@thisnthat7760 4 жыл бұрын

I don't even have $1

@lillyparker1484 4 жыл бұрын

now, no... color iq in Sephora is NEVER right💀💀

@mzbieberfeiver85 4 жыл бұрын

Lilly Parker facts

@SauceandSauce 4 жыл бұрын

!!!

@raluci 4 жыл бұрын

We don’t even have that

@isateasane 4 жыл бұрын

This ! I got color IQ'ed and tried foundations recommended by it. I look like I went to the cheapest spray tan place got the opposite undertone 3 shades too dark. Might as well recommend me a blue foundation you damn color IQ.

@Secretcrushonglam 4 жыл бұрын

I went to several Sephora stores in France and they don't even have that color IQ thing...

@DanielaRojano 4 жыл бұрын

*I always feel ugly af whenever I go to Sephora*

@Hello.goodbye777 4 жыл бұрын

Why

@annieromero145 4 жыл бұрын

It makes me feel ugly and poor lmao

@AidaBM30 4 жыл бұрын

Same, I'm intimidated AF 😬

@starsoverthere 4 жыл бұрын

Me too, I always feel depressed): that’s why I do most of my shopping online

@tiffanie4306 4 жыл бұрын

Lmao same

@raven50x 4 жыл бұрын

They need a daycare for men who have to wait for their wifes/gf's

@bums009 4 жыл бұрын

Lmaoo

@bums009 4 жыл бұрын

@Diana21692 women are scared of it too, but for different reasons loool

@Kari_naim 4 жыл бұрын

@Diana21692 unless they're either gay or South Korean

@strawberrykun6136 4 жыл бұрын

Mother's and sisters too

@notsocute7292 4 жыл бұрын

Aka me

@nafeesa1269 4 жыл бұрын

I go to sephora and look at all the amazing products then I see the price and cry in brokenness

@victoriauntariu1457 4 жыл бұрын

Lmao the staff at Sephora in my country look at you like you're a thief and all they do is stay behind your back and stare unpleasantly if you try more than 1 product

@user-lu4xp7iv8c 4 жыл бұрын

Victoria Untariu me and my sister got followed by a Sephora worker *racial profiling intensifies*

@arrusz227 4 жыл бұрын

So true.. same in my country

@MissGenie0607 4 жыл бұрын

Omnisis it could be racial profiling but also they’re trained to do that. I don’t think I’m getting racially profiled but I’m still uncomfortable when they follow me and I wished they’d stop following me 😭 I’ll ask for help if I need it.

@MissGourmandefr 4 жыл бұрын

Ikr same!!

@user-lu4xp7iv8c 4 жыл бұрын

Alice Oh I think it is. Every time I go with my sis or any family member, we only get followed. Always a worker peaking at us and stuff, the only black people in the store. They already help us, and then keep following us. This happens to a lot of black women at Sephora. Next time this happens to me I’m hurting someone’s feelings idgaf

@tanoshineko 4 жыл бұрын

This is a good Sephora commercial. A veil so thin it crumbles.

@queen_j1422 4 жыл бұрын

They NEVER trick me. I go in for specific items, I get them and leave!!!!

@radhiadeedou8286 4 жыл бұрын

How do you do that? Please teach me

@neko_doll5122 4 жыл бұрын

Same

@user-tz1sj4uv6s 4 жыл бұрын

Me too, but this got me when I was younger

@ioannaioannidou9644 4 жыл бұрын

@@radhiadeedou8286 Personally when I go shopping I prefer using cash over credit cards, so I can see how much I spend (feel how much money I will lose) and probably reconsider a purchase. Also really think what you consider a need if you have many products. Lastly dont fall int the trap of sales, buy sth you see yourself using up . Hope that helps 😁😁

@radhiadeedou8286 4 жыл бұрын

@@ioannaioannidou9644 you're right I always use cash too. I guess my problem is when I'm out of town, there's something about trips and vacations that makes money feel different and there's always a stupid reason to buy like we don't have this product back home or whatever, then I go home and realize all the mistakes I made

@_empty_4945 4 жыл бұрын

“Sephora carry’s things you can’t buy anywhere else” *laughs in korean*

@haya2027 4 жыл бұрын

AHAHHAHA FINALLY SOMEONE ADMITS IT

@mi-y 4 жыл бұрын

Ay ay captain

@fardiachowdhury9758 4 жыл бұрын

I dont get it

@felixsbutter4141 4 жыл бұрын

Fardia Chowdhury I think they mean that korea has all of these

@nayemalaboni8318 4 жыл бұрын

I have yet to find Korean foundation brand that matches my shade

@LifeOfTheParty323 4 жыл бұрын

I haven't shopped there in years. You spend $100 for them to be like "you could use your points to get this toothpick" BYE!

@sofiaask2167 4 жыл бұрын

LosAngeles.323 I LOVE Sephora, and spend too much money there. But man, you are right. Their point-system SUCKS

@Kuttie03 4 жыл бұрын

LosAngeles.323 😂😂sooo true!!!

@Ayzlin 4 жыл бұрын

😂😂😂

@davidsilvarz 2 жыл бұрын

LMAOOO i just started working there and i couldn’t agree more. the point system isn’t the best

@honeybun7926 4 жыл бұрын

Personally Ulta is the one that gets me to spend more 😂

@Rvya_0995 4 жыл бұрын

All those cheap sample size gifts and goodies are like a call to spend like 30 to get a 1 dll goodie

@NotDaveGahan 4 жыл бұрын

They always do sales and that keeps my stingy ass happy.

@piaichiban27 4 жыл бұрын

Morphe and Mario Badescu is my weakness in Ulta.

@solarlola5953 4 жыл бұрын

Hate ulta rude and poor costumer service

@LADYJAYY19788 4 жыл бұрын

Same and their rewards program is better.

@mirainegai 4 жыл бұрын

nah son, ULTA gets my money cuz they got drugstore products so they win for that; also their points system is WAY better than Sephora's

@peachcampanella 4 жыл бұрын

And you can stack $20 off as well as $3.50 off $15 coupons on top of store sales (but not for clearance). I only shop there when I have a coupon, and I always get makeup less than I would at Walmart. And I also get extra points. Then when I redeem points, I can also stack them with coupons. I got Colourpop's Frozen 2 collection for $0. Then I got my birthday gift for 1¢.

@zoereiter5872 4 жыл бұрын

ρεαcн•cαɱραηεllα you should’ve gotten your birthday gift for free not for a penny. i’m not sure if that matters to you or not but the birthday gifts are rung up by someone as a penny or free and if they aren’t then the manager sometimes has to come and change it to free.

@ofgraham 4 жыл бұрын

I wish there were Ultas in Canada because I would shop there so much!

@DanielIles 4 жыл бұрын

My wife will drop a dime at Sephora, *BUT WHEN IT COMES TO ULTA*

@kaylinhoneycuttmusic 4 жыл бұрын

@JeweleryPower 4 жыл бұрын

Kaylin Honeycutt it’s actually affordable makeup

@laylaa.7065 4 жыл бұрын

I used to be so addicted to Sephora and literally any make up store but I'm 18 now and I don't remember the last time I've been to one. I realised how much I've been spending on make up considering the fact that they're pricier over here where I live and now all I have is a small make up bag I can bring everywhere. Most of them are drug store make up. A lot of women these days are tempted to get anything from a make up store because of what the media tells them. The unexplainable hype towards highlighters? The idea of wanting to own each eyeshadow shade ever invented? Sure, make up is art but it really isn't practical for everyone on a daily basis. Most of us women just need a bit of coverage and colour to glow from within and not pounds of 'instagram' make up. But at the end of the day, we all have our own choices and decisions to make. So YOU DO YOU but if you're doing it for something else then girlll let's save up that money.

@leslier278 4 жыл бұрын

Lol I'm the opposite, when I was in hs/young teen I never really bought a lot of makeup let alone Sephora makeup. It's not until now that I'm older and have a job that I actually go and spend money there. but I try not to spend a lot, I only tend to buy things I need (like skincare lol) so yeah, I agree, most women don't need a bunch of makeup, just a few essentials 👍

@wowohwow7380 4 жыл бұрын

Yeah the only “high end makeup products” I buy are just eyeshadows and concealer but other than that the drug stores way better a lot more choices cheap and usually less ingredients

@soroneir1260 4 жыл бұрын

Correction: No woman needs any makeup.

@anaduro5796 4 жыл бұрын

So you basically realized Sephora is expensive once you became an adult and had to spend your own money instead of your parents' on the products?

@laylaa.7065 4 жыл бұрын

Ana N Nope. In my country, I'm still not allowed to work so I still have to use my parents money..

@kayteeprobablysings 4 жыл бұрын

ShE pUT the liPstIcK On hEr MouTHHhhhHh omfg

@graciamaria9218 4 жыл бұрын

She's dead now. RiP.

@CalopsitaVanderbilt1911 4 жыл бұрын

I assume she’s not the only one....

@bluejedi723 4 жыл бұрын

I can't afford to walk into a sephora

@carmacharmella2769 4 жыл бұрын

I can’t afford to think about Sephora

@spooky961 4 жыл бұрын

CarmaCharmella27 can't afford to talk about Sephora

@jamestyler114 4 жыл бұрын

At least get the ordinary if u get a chance their prices are dirt cheap.

@soonagotash 4 жыл бұрын

As a sephora associate I can't agree more. Plus what people don't also realize is that we struggle from trying not to buy the latest product, especially when we are around it from 6 to 8 hours every day. I can tell you this, 90 percent of my pay sadly goes straight back to sephora.

@saduu94 4 жыл бұрын

Youn Bora not mine. And I work at Sephora too. My store gives a lot of gratis and I’m not that insane about it. As soon as the uniform comes off so does the makeup craze.

@soonagotash 4 жыл бұрын

@@saduu94 hey girly. I'm so glad you brought that up. I almost forgot to mention that I work inside a jcpenney sephora and our gratis is definitely depressing. We are lucky it we get more than 4. And recently our gratis person hasn't given us anything for the past 3 months, I heard this has never happened before, but I'm definitely sure that's why me and the other girls end up splurging sometimes on a lot of the products. Then again every store is a case by case.

@saduu94 4 жыл бұрын

Youn Bora aw man ): I’ve heard about the Sephora inside JCP stores have it rough. Try to switch to a free standing Sephora I swear they’re so much better. No white tile 😅 hugs!

@soonagotash 4 жыл бұрын

@@saduu94 ahahaha the closest one is 5 hours away and I'm currently in college but plan on transferring to a free standing once I move. Cheers!

@ponytailb3454 4 жыл бұрын

Youn Bora just FYI I worked at a SiJCP and transferred to a freestanding Sephora and had the worst experience they treat you like they are better than you bc you came from a JC Penney Sephora the discrimination was so bad that after I put my 2 weeks in I called corporate. I explained everything to them and they overnighted a debit card to the Sephora store with 2 weeks worth of pay. I didnt even have to work the rest of the 2 weeks and they told me to feel free to apply to Sephora in the future. You should have seen the looks on my managers faces when I came in the next morning to pick up that debit card. Joke was on them in the end 🤪

@TJ-qs2vb 4 жыл бұрын

Well idc, Sephora is still my Disneyland

@leahsegura6614 4 жыл бұрын

I’m fully aware of all these facts and I am a frequent Sephora customer. It doesn’t bother me that their enhanced experience typically leads to better sales for them. Sephora (and Ulta) is fantastic, they have a very liberal return policy and they give you many opportunities to perfect your purchase needs. As a consumer it is my responsibility to shop responsibly, recognize cost per volume, research ingredients and product quality and determine the needs of my beauty routine. Their rewards program can be hit or miss sometimes but I typically will purchase my go to products when I am able to pick up a couple of items with my reward points. Their free 2 day shipping subscription is pretty awesome too because I can replenish my skin care items without having to meet a minimum purchase amount to earn free shipping.

@ragenandis2518 4 жыл бұрын

Leah Segura I agree, and even sometimes the times where you get a birthday gift or a gift for so many points aren’t so bad. Honestly though, where else am I gonna get good makeup??

@hopeschannel 4 жыл бұрын

personally prefer ulta, sephora’s reward system sucks butt

@brendam4607 4 жыл бұрын

I prefer ulta just because they dont follow me everywhere i go !

@hopeschannel 4 жыл бұрын

Brenda M that too! I know there’s one location though that the security guard would always follow me or my ex down every. single. isle. just bc we were young so that was definitely annoying but i think they read all the bad yelp reviews of people saying the same thing so he’s backed off a bit

@_itsgem_3694 4 жыл бұрын

They always ask if you need anything and if you say no they still follow you

@brendam4607 4 жыл бұрын

hope i was always followed every single damn time . At first i thought it was my backpack. I would often go to the mall after school. Once i even left my bag in the front so they didn't think i was "stealing" . I would go with friends and i would literally do nothing but look and they would follow me .. i went in there a week ago to buy a dipbrow , i was dressed nicely and had makeup on and they still followed me even tho i was clearly buying products !

@hopeschannel 4 жыл бұрын

Brenda M bro it’s ridiculous!! not to mention it’s always super cramped in there!

@ivorysnyder 4 жыл бұрын

The explanation of the rewards program is completely off... people don't end up spending their points because it's not worth it.

@luiysia 4 жыл бұрын

the points rewards legit suck😂

@lindaponce2536 4 жыл бұрын

Ivory Snyder lol I have 3,000 points and don’t spend bc the points aren’t worth it. I shop there bc I like the products. If Ulta has them then I go

@ivorysnyder 4 жыл бұрын

Linda Ponce exactly! Like I love minis of products that I want to try or maybe wouldnt buy for myself, but they’re so bad! I don’t want a foundation sample that’s not even enough to cover my face and probably not my shade.

@ellejay4497 4 жыл бұрын

lol--exactly. The rewards program is not good, and the 2-day shipping with Rouge never happens (for me, at least).

@luvliallie 4 жыл бұрын

all i know is that i got my first ever eyeliner via rewards points but my elf eyeliner works better 🙈

@myuuupurin 4 жыл бұрын

Ew don’t use the samples!!! Right on your lips....

@graciamaria9218 4 жыл бұрын

She passed away 2 days after making this video. RiP.

@sparx180 4 жыл бұрын

Bunnitooth I know what an idiot.

@ninjanerdstudent6937 4 жыл бұрын

This is the longest Sephora ad I have ever watched.

@tsunderechild2777 4 жыл бұрын

Meanwhile at shoppers drug mart you now can redeem points for Botox, laser hair removal and more whereas Sephora all the good point perks sell out and the rest are a joke.

@laurenj6974 4 жыл бұрын

WHAT?! This is totally new information for me! Which SDM does this?

@TheBohemianStyle 4 жыл бұрын

I never heard that SDM have points for Botox

@mufffin777 4 жыл бұрын

@@TheBohemianStyle In the toronto area only.

@laurenj6974 4 жыл бұрын

@@mufffin777 Ok but WHERE in Toronto? There has to be hundreds of SDM locations and I've never seen one offering botox

@rafaellapolo 4 жыл бұрын

@@laurenj6974 its called the beauty clinic at don mills and lawrence

@sitapatel573 4 жыл бұрын

Come on....Business Insider you completely forgot the MOST OBVIOUS part of why Sephora has exclusive merchandise: Sephora is owned by LVMH Group, and LVMH Group also owns multiple beauty brands including Benefit cosmetics, FENTY, Dior beauty, Kat Von D, Ole Henriksen, Fresh skincare. Also IF Sephora is really "retailer of the year" why did Sephora fail in the UK 🇬🇧?....

@zahrak9688 4 жыл бұрын

Sita Patel well it was in 2018, and the UK isn’t the whole world, the world is bigger than the UK and there are Sephora’s in so many places

@leila_de_hautjardin 4 жыл бұрын

Really ? Where do British girls buy their make up ? I’m curious.

@afterthestorm9583 4 жыл бұрын

Leila boots, or superdrug, john lewis department store etc

@turquoiseocean6092 4 жыл бұрын

@@zahrak9688 Nor Is America, America Isn't The Biggest Country Either, That Award Belongs To Russia (I'm Not Russian). Sorry If This Sounds Rude

@gingerninja6184 4 жыл бұрын

Boots is just to good

@cherryontop1137 2 жыл бұрын

Oddly enough, the longer I hold onto something as I'm walking around the store, the higher the chance I'll realize I don't actually need it and put it back.

@Majessty333 2 жыл бұрын

Me too! If I’m so hesitant about it, I put it back

@gummy5862 2 жыл бұрын

I’ve never understood the hype behind limited edition beauty products. When I buy a beauty product, my plan is to use it almost indefinitely. Like, why would I buy a limited edition moisturizer?

@maggie206 4 жыл бұрын

Ha jokes on them Bc I’m broke and only go to Sephora to get my birthday gift 😏😏😏

@ClioMako 4 жыл бұрын

When you are disciplined and conscious, none of these petty money spending strategies you are bombarded with work.

@GO-sz1nv 4 жыл бұрын

"Their robust rewards program" -A person who clearly isn't a Beauty Insider 😂

@deborahnava9254 4 жыл бұрын

Jokes on Sephora..I can’t afford to walk in there

@ah-mf1qb 4 жыл бұрын

Sameeeeeee

@SuhannaDeSilva 4 жыл бұрын

The full sized Glam Glow is $77 in Canada and $105 for the deluxe size 🙃

@audreyjosephine9165 4 жыл бұрын

marketing majors are like "was this a secret?"

@sirv8233 4 жыл бұрын

The last time I went to sephora I asked for a light spf cream for the body, the sales assistant comes back with this $21.5 tiny eye cream size product and begins telling me how well it performs. I’m like sis🙂 I asked for a body spf and what you’re trying to sell is obviously not what I want. I gave the same description of what I wanted to the pharmacy right around and got exactly what I wanted, in waterproof/ non waterproof, cream, spray, all sorts of volumes and sizes and ended up paying $9, which was the price I expected. Another thing I don’t enjoy is how the s.a treats people differently after inspecting them from head to toe. I was testing out the fenty highlighters with a friend and those girls were just there, watching me, making me feel more or less quite uncomfortable

@t.a.6193 4 жыл бұрын

she probably just came back with the tester, that‘s why it was tiny

@AwkwardTrencher 4 жыл бұрын

there's different "spotlight" products that Sephora has to try and sell every week which is why I would take any product recommendations with a grain of salt. Also I agree with rudeness of some employees i alwayssss get treated differently when I shop glammed up/no makeup at Sephora. Employees bend over backwards for me when I have a full face on but barely acknowledge me when I have nothing on (which is ironic bc that's when I spend the most money anyways)

@Genevieve1023 4 жыл бұрын

Report them. Always go online and tell corporate about bad service. They're not supposed to act like that.

@Losshe 4 жыл бұрын

But why would you look for a body sunscreen at Sephora? Unless you're looking for a specific brand that only Sephora carries, any basic drugstore body sunscreen would be sufficient

@rdc197810 4 жыл бұрын

@@Losshe she may have thought they'd have a well priced Sephora brand. Sephora has been trying to compete with Ulta by offering lower cost options.

@0atsyy 4 жыл бұрын

<a href="#" class="seekto" data-time="70">1:10</a> WHAT IS MY TEACHER DOING AT SEPHORA IN THE REFLECTION 😳

@kaylanoelle135 4 жыл бұрын

catch me CRAWLING through sephora so I don't even see the most expensive stuff.

@karinnamarie2131 4 жыл бұрын

For anyone curious the whole putting products that they want to sell on the top shelf is actually used in basically every physical retailer that has shelves. we are more drawn to eye level and slightly below. This is why in grocery stores you see more childlike cereals on the bottom shelves and more practice cereals on the upper mid shelves. Stores put a ton of effort into the placement of their products and they often use a planogram to plan out where everything is going to go. Companies even make deals with certain retailers and pay significantly more for eye level placement. its really interesting the physiology behind placement and the impact it has on our purchasing habits.

@chuuu4610 4 жыл бұрын

<a href="#" class="seekto" data-time="38">0:38</a> <a href="#" class="seekto" data-time="56">0:56</a> The clips of people applying the tester lipstick and foundation on their faces gave me anxiety... I don’t even touch my face while I’m out without cleansing wipes out of fear of breakouts. Sephora actual gives out so little samples with purchases though and they’re overpriced compared to a lot of online retailers. I think I only go into sephora specifically for the item I am looking for if I’m in a rush and don’t want to wait for shipping so I hardly ever browse while I’m in there. I’ve seen people leave with amounts of makeup that cost like 4 ipads worth of money

@junexgalaxy 4 жыл бұрын

*goes to sephora to test out theory*

@plumpy_space_princess 4 жыл бұрын

😂

@annasweetblue5868 4 жыл бұрын

ok.good.for.you

@anticapdaisy380 4 жыл бұрын

Last week I walked into sephora, put on a full face of makeup and left without buying a thing. It was awesome.

@anaeden6229 4 жыл бұрын

I only shop the minis because I can never use a whole product before it expires or dries up! We don’t need full sized products in everything!

@anber4129 4 жыл бұрын

Same

@sharroon7574 4 жыл бұрын

Esp mascara

@matchasketch8224 4 жыл бұрын

Question: Have you ever left Sephora with way more products than you intended to buy? Me: No.

@kayleehinojos3119 4 жыл бұрын

J.J. Wang samee

@sni8105 4 жыл бұрын

And then there is me who carry calculator to shop, calculating price per gram everytime.

@mauriceestelle4619 4 жыл бұрын

I've been doing that since i was in elementary school LOL, so relatable! (but usually i count things in my head so yeah)

@Y0ug0glenc0co 4 жыл бұрын

or just use ur phone,,

@mauriceestelle4619 4 жыл бұрын

@@Y0ug0glenc0co true

@noorulsyahana1017 4 жыл бұрын

OMG MEEEE

@annasweetblue5868 4 жыл бұрын

@@Y0ug0glenc0co ok.

@ownsbytessa 4 жыл бұрын

I never buy things from sephora bcos their employees follow me everywhere. The idea of someone following me everywhere when I'm looking for the products that i want to purchase was so uncomfortable. So i ended up leaving the store empty handed.

@shellie7559 4 жыл бұрын

I’m from the UK and never been to a Sephora and still watched this, they still bringing people in 😭

@doll_dress_swap1269 4 жыл бұрын

When I was in Taiwan and Korea, it was pretty standard procedure to have sample containers and cleaning stations in stores. It was interesting to come back to the States and realize I couldn't easily try products before buying. I haven't shopped much at Sephora before, but now I want to check it out!

@veronicahaughton4669 4 жыл бұрын

Honestly, this just sounds like every makeup store in Korea... You want samples? Go shopping in Seoul.. you're have enough samples to last you for months haha

@EMMYMXNC 4 жыл бұрын

"Sephora is sneaky about making you spend money because they let you try out what you wanna buy before you buy it." 🤦‍♂️

@Suerte619 4 жыл бұрын

One time I went to Sephora just to buy a concealer. I left with more than what planned. 🤦🏻‍♀️

@allisonclark2440 4 жыл бұрын

Suerte Abad that’s not your fault

@WintrBorn 4 жыл бұрын

Avon had a thing in the 80s to color match, as well as scents that go with your tones. It was a pretty awesome little laptop and printer.

@chichan9013 4 жыл бұрын

Oh, didn't know that. Tho I don't spend that much on make ups. 😂

@davidwright3018 4 жыл бұрын

Good for you, some of the women here in NY spends alot of money to look like a clown.

@peacekeeper5473 4 жыл бұрын

Deyyymm gurl, I like your play list. You on to somethin'

@marswizzle 4 жыл бұрын

What you're essentially telling me is that Sephora has brilliant marketing

@dokessezeaka5159 4 жыл бұрын

I've only been to Sephora around 4 times and it was mostly to get a free makeover, bought 2 items with my own money and got freebies afterwards. My mum really wanted this eyes shadow tin, it only had one color for $46 and she quickly put it down

@vaishnavitandra3294 4 жыл бұрын

Lol no amount of tricks can make me buy a 60$ moisturizer. At ulta on the other hand, I'm a sucker

@Losshe 4 жыл бұрын

$60 moisturizer isn't even considered expensive for Sephora. I literally laughed out loud when I saw that $1000 jar of La Mer cream.

@WindsweptBeauty 4 жыл бұрын

Thanks for reminding me it’s almost time to get my free birthday Sephora gift 🤗

@lenalee7241 4 жыл бұрын

"It feels like it's already in your possession and you need to purchase it" sounds wrong on so many levels. Holding & testing is just part of the whole decision making process. If you have more time it just gives you more confidence to purchase because you've spent more time affirming your decision.

@DanicaDelRey 4 жыл бұрын

i feel like testers and free samples are different !

@thegoogs 4 жыл бұрын

This video was poorly researched. In response to the first claim of keeping almost all products in store - in actuality, they don’t keep 25-30% of their SKUs in the majority of stores, they’re available online only. Second huge missed point is their flash shipping program. They introduced this in 2015, offering two day shipping for $15 per year. By being one of the first brick and mortar retailers to build out this channel, they became the “amazon prime of beauty products,” guaranteeing consumers can get their items faster than any of their competitors.

@jamanewman3157 4 жыл бұрын

Oh my God Sephora shipping is insane and I love it no place compares except MAC Cosmetics they have Sephora type shipping most the time LOL!! But to be honest that's why I always mostly only shop sephora is because I know I'll get my stuff fast!! They at least did that right!! Although sometimes they Slack & get all my money it's still my number one 😆 retailer!!!

@peachcampanella 4 жыл бұрын

I always leave Sephora emtyhanded or with the birthday gift. Or I let my family use my rewards card, then I use the points to redeem stuff.

@sevenes7 4 жыл бұрын

when ur not likely to buy more cause ur on a budget

@flamerssoul 4 жыл бұрын

Thanks for the tips about the cheaper items, I'll be looking down from now on

@sophienatera 4 жыл бұрын

They also let you return things if it doesn't suit you which is one of the major reasons I like to shop there. If I don't end up liking the foundation I can return it, while at other department stores you can't do.

@blushedpoppies4150 4 жыл бұрын

They get me with the kits/sets and sales 😅. I’m like omg such a good deal then before I know it I’ve spent 50 dollars 😪

@subaru08STI 4 жыл бұрын

James Charles needs this 😂 <a href="#" class="seekto" data-time="78">1:18</a>

@sunflowerlovingsoprano 4 жыл бұрын

😂😂

@auraverse6656 4 жыл бұрын

Lol I’m still going to shop there because the staff is so helpful and kind. When I first started doing makeup, the staff helped me and recommended products and told me how to do it.

@Fulidu 4 жыл бұрын

Stuff most supermarkets also do (cheaper stuff on the bottom shelves, travel sizes respectively sweets in check-out lines, rewards programm)...

@rorym7573 4 жыл бұрын

I hate Sephora b/c it’s so small and crowded, Ulta is 20 times better

@lovelyardie 4 жыл бұрын

I like sephora and Ulta for different things. Like, if I want to try a new product, I always go to Sephora. No offense to anyone who works at Ulta, but anytime I have someone shade match me at Ulta, I s2g they must be on drugs. They put me 3 shades dark and with an orange undertone and try to rush me out the door. Sephora is pretty good and their employees (in my experience) will spend a long time making sure the shade and undertone is right, using several different types of lighting. However, if I know what I want I'll go right into Ulta. So basically it depends on if I have to interact with staff or not, lol.

@MonicaAdrianna 4 жыл бұрын

Lmao did they just say “robust reward program”? 😂😂😂😂😂

@syerralariviere Жыл бұрын

people buy a lot, but as a Sephora employee, we get tons of returns too lmao 😂

@zziaoe6940 4 жыл бұрын

I don’t think we have Sephora in the UK but this is why I always look for what I need online before visiting the store so I know what products I need and don’t buy stuff in-store I don’t need

@alessandramontes8318 4 жыл бұрын

I will leave Sephora with one item but at ulta I can buy like 5 for the same price as that one Sephora item

@Majessty333 2 жыл бұрын

That’s because ulta has drug store brands

@camila9617 4 жыл бұрын

sneaky ways i use to spend less in sephora: shoplifting

@solcarlosofficial 4 жыл бұрын

Ulta is better

@WhenYoureAlexa 4 жыл бұрын

Always do full size/mini price comparisons yourself. There's been a few products I've bought full size of (knowing they're typically more economical) just to notice they actually weren't.

@g18lu 4 жыл бұрын

They're making it sound like we're mad at them, we aint mad, we love sephora!

@samanthat.4281 4 жыл бұрын

Every time I walk into Sephora it seems so expensive. Like one jar of cream is $70. I do most of my skincare shopping off Amazon, Walmart, and CVS. I’m not paying more than $30 for a makeup or skincare product.

@arjay1566 4 жыл бұрын

Also the staff being present and knowledgeable usually keeps me going back. I usually look for specific ingredients and product formulas and Sephora staff can help. I cant get that at other retailers usually.

@Majessty333 2 жыл бұрын

You went to a good Sephora with great workers/customer service in there then

@MakeItUp19 4 жыл бұрын

I worked for Sephora over 10 years ago and always said the LIGHTING can get the client to buy more, that light with those mirrors can make you see flaws you never noticed before. I’m surprised it wasn’t apart of this segment. And I know they’re aware of why others live in ulta. Bigger incentive, point system almost guaranteed to save money you can build up to. Mix of high end and low end. It’s the exclusivity that puts me in Sephora.

@breezybriza19 4 жыл бұрын

Trying out products = smaller size Saving money (only if the product works for you) = bigger size

@welbia6380 4 жыл бұрын

Me dropping Low at Sephora for the low prices

@jenniedwomoh4714 2 ай бұрын

Thanks I really learnt alot for my brand

@havingteawiththedevil 4 жыл бұрын

I believe it. Same concept but i went to ultra, I went in there for foundation and concealer (the Walgreens and CVS in my area was out of my specific concealer shade.) so my plan was to leave with what i originally went in for. Yeah, didn’t happen. Ended up leaving with $65 worth of primer, lipsticks, damn near started to get some perfume! The perfume isle is my ultimate weakness. 😩😩😩😩

@Love.RoslynnAria 4 жыл бұрын

I stopped shopping at Sephora when my membership got downgraded to the basic,just because i didn't shop for a year.

@dearfutureme2929 4 жыл бұрын

Y am I watching this?? I’m English.. Sephora isn’t a thing here!! 😂😂

@ninjanerdstudent6937 4 жыл бұрын

Business Insider: Have you ever left Sephora after buying more products than you intended? Me: No. Also me: What’s Sephora?

@clisaa6974 4 жыл бұрын

Sephora use to give 3 samples with an online order, BUT they got super cheap and took it down to 2 samples after soooo many years. Plus, they changed their return policy from 60 days to 30 days so i guess they had been having problems.

@monicaguess7758 4 жыл бұрын

lisa p thank you i was unaware of this