I Got My Butt Kicked 🤬

Рет қаралды 430,166

3 жыл бұрын

It happens from time to time when you make assumptions... you get your butt handed to you on a very simple diag just to find out it is your own fault for assuming! -Enjoy!
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Пікірлер: 2 600

@SouthMainAuto 3 жыл бұрын

Well here you have it folks. I know many of you think I don't make mistakes so I feel I need to make some videos to prove you wrong. I make many of them and I am 100% sure as long as I am on this side of the sod I will make many more. In this video and diag my biggest mistake was making assumptions and not gathering the easy low hanging fruit first. I had no reason not to believe the test results the customer had provided with me with but as you seen in the end of this video it bit me. Easy 5 min diag took me the long way around and cost noting more than some extra time. No harm no foul at the end of the day. Happy Testing, -Eric O.

@adamsmith1470 3 жыл бұрын

We’re all human 👍

@hussssshie 3 жыл бұрын

There is no way you won't make any mistakes. When most of us say you don't make them, is because you don't tend to fall into easy assumptions. Your shop doesn't replace the ECU at the first chance like many (MANY) other shops do. I work in fixing electronics and I think your diagnostic methods are usually flawless. And sometimes you go an extra mile when its obvious where the problem resides, but you want to prove it. We truly value you for that.

@Nmdixon-cu7vm 3 жыл бұрын

It takes a real man to be honest and admit they were wrong. Nothing wrong with that Eric. 👍

@woodworking5979 3 жыл бұрын

It happens called being human.

@cyrusmoser1090 3 жыл бұрын

Thank you Eric for your time and knowledge!

@miguelrocha768 3 жыл бұрын

The first rule of troubleshooting. Never trust whoever was before you, they couldn’t fix it.

@ekop1778 3 жыл бұрын

goes TO SHOW THAT YOU SHOULD NOT TAMPER WITH THINGS IF IT AINT BROKE DONT FIX IT.. SHOULDA GONE BACK TO THE DEALER IF YOUR GONNA VOID THE WARRANTY

@dashcamandy2242 3 жыл бұрын

Always try to walk into the situation "blind" at the very beginning. This way the diagnosis isn't tainted by the customer explaining, possibly in wrong terms entirely, what he or she (or a previous shop) attempted to do.

@javiTests 3 жыл бұрын

You're totally right. I have to do the same in other field (computer engineering) and most of the times one of the assumptions of the other person is wrong and that's why they can't fix it! By the way, it happens to me the other way around as well, so I don't blame them :).

@timkondek8256 3 жыл бұрын

This right here is the most important point. Something is wrong with their testing, analysis, or conclusions, otherwise they would have fixed the problem!

@Bruel111 3 жыл бұрын

Well said!

@Martin_from_SC 3 жыл бұрын

Even the master makes mistakes. Kudos for showing the mistake and not deleting the video.

@iplanttrees8875 3 жыл бұрын

Mad respect for deciding to post it. Nobody would have known other than you. So the fact that you chose to post it anyway says a lot.

@brentfarvors192 Жыл бұрын

Not true; The original customer would have known, and he's even madder at himself...

@danielrapoza8468 Жыл бұрын

Wow, what a great and valuable lesson learned for all of us. Eric thanks for posting. You Rock... You can walk on water, when it is a puddle in your shop. ☺️. Dan

@TwilightontheTrail 3 жыл бұрын

I was afraid we were going to find that the reservoir was empty.

@etyrnal 3 жыл бұрын

lol

@rjaquaponics9266 3 жыл бұрын

Or a mouse stuck in the hole!

@dhuze66 3 жыл бұрын

I was thinking plugged line.

@carlosvaladez2186 3 жыл бұрын

I have seen that

@mikewhite3293 2 жыл бұрын

i didnt even think of that...lol

@Michigan-Tactical 3 жыл бұрын

You didn't make a mistake. You successfully showed us how not to diagnose a problem.

@greggardner2823 Жыл бұрын

LOL

@HankeyMcSpankey 3 жыл бұрын

If a customer says: "don't check X, because I already cleaned/replaced/tested X" X has a 95 to 99% chance of being the issue.

@LAactor 3 жыл бұрын

agree. On Toyota Maintenance's channel, there was a customer who said don't check the cabin filter and air filter, as he (the customer) told him, he does all that. The mechanic looked anyway. It was semi dirty and had rocks in it. And was half folded up like an accordion. the folded up parts were still white. Some of his other videos were about shops who people paid hundreds to change fluids and when he looked at the bolts, didn't look touched. And even if they used suction. When he opened the drains, sludgey or cloudy or black fluid came out. So in some cases they weren't changed or changed the right way. Or changed and or partially changed so not all the fluid came out and was made clean. Like in the case of torque converters. Still metal fragments present on the stick..

@plantmanstudios 3 жыл бұрын

As someone who worked as a technical support agent and talked with 1,000's of customers I can attest to this statement. There were way too many times where the customer said they did what I asked them to do but once I walked them through the process they realized they did it wrong. As a seasoned technical support agent I always went through each of the troubleshooting steps to avoid this issue.

@tedunderkoffler4164 Жыл бұрын

Interesting that the owner identified the problem @ 1:25 when he stated there was no power on the orange wire. Had a similar problem on my Soul which turned out to be an open motor, but not thinking automotive ckts typically ground to run I chased my tail until I installed a separate ground wire and the unit still did not work THEN I TESTED THE MOTOR and ... went and bought a new pump. Sometimes we chase are tail because we ignore the KISS principle.

@davidward4074 3 жыл бұрын

It is incredibly refreshing that you can admit your mistakes and allow us to benefit from them. I still believe you learn more from a mistake than anything else. Well done.

@billclinton6040 3 жыл бұрын

The real tragedy here is that the owner fixed the problem, but somehow unfixed it at the same time. LOL

@acmaras 3 жыл бұрын

Eric: "Plan the work, work the plan." Mrs O: "Well, somebody didn't plan for this, huh?" You two make an awesome team. I love it! Keep up the great work!

@jeraldtrahan4932 2 ай бұрын

Who's Mrs.O ?

@yepper1165 3 жыл бұрын

"A wise man learns from his mistakes. A truly wise man learns from other people's mistakes." Thanks for sharing yours for us to learn from.

@PaulysAuto 3 жыл бұрын

I really appreciate you Eric, you're a genuine and honest man! I called Jenny, but I keep getting her voice-mail and apparently it's full??? Trying to find the squirter pid is no easy task, but once you do, be sure to hold on to the switch and enjoy the ride! Been awhile since I watched me some SMA, but I always come crawling back for more! Anyways I hope you are doing well my friend!

@bigclivedotcom 3 жыл бұрын

Been there. But less wild goose chases as I get older and wiser.

@javiTests 3 жыл бұрын

Nice to see you here, BigClive! I guess we subscribe to the same channels! There is one very interesting channel with a guy with a long beard that is very good with electronics, it is quite entretaining and you learn a lot of things! As a plus you laugh sometimes so hard when he tries to cook things with two forks and passing electricity through food!

@andrewshelley410 3 жыл бұрын

Eric needs a sludge containment pie dish.

@donaldkuell3245 3 жыл бұрын

Why does the washer fluid look so much like antifreeze?

@mrbibstoo 3 жыл бұрын

Me Too!! That's why I'm retired. Too many things can go sideways with all of the electronics nowadays.

@fevengr9245 3 жыл бұрын

Or as Spock once said: “…chasing wild aquatic fowl…”

@plumbum48 3 жыл бұрын

Person that never makes a mistake can’t be doing much.

@williamsquires3070 3 жыл бұрын

Yeah, if you’re doing nothing, you’re learning nothing... except how to end up fat and lazy. We already have a glut of people with a Master’s Degree in that. 🤣

@Cheepchipsable 3 жыл бұрын

"Person that never made a mistake never made anything" is the quote.

@sometimesleela5947 3 жыл бұрын

The only mistake made was expecting things to go right on a Monday.

@darrylhowe1465 3 жыл бұрын

Only the honest professionals make mistakes. The dishonest ones never make a mistakes. Thanks for being an example of honest professionalism.

@kennethbrown1879 3 жыл бұрын

Man eats humble pie and still shows the world. What a humble man.

@paddrivers 3 жыл бұрын

A man who's never made a mistake has never made anything 😎🇬🇧🇺🇸

@stuckinmygarage6220 3 жыл бұрын

Well said

@TeezerDriz 3 жыл бұрын

My uncle used to say that too. Best advice he ever gave me.

@sterlingstephens7093 3 жыл бұрын

Only one man,jesus

@PurityVendetta 3 жыл бұрын

When I first started my company I got a contract from one of our retail customers. I made a really, to me, stupid mistake. The customer could tell I was absolutely mortified. He just looked at me smiling and said that very same thing 😊

@melissaboyer7428 3 жыл бұрын

Dont know what your talking about. They made a song just about me you know. Goes a little somethin like "oh lord its hard to be humble....." Except for i don't get better looking each day.

@jamesfranks5576 3 жыл бұрын

I'm a pretty decent mechanic, you're a pro. I love the transparency on this one. I always go to you when I am working on something you have posted a video on to learn if you have a better way. You often do. Keep it up.

@corylenihan2736 3 жыл бұрын

I have made the same mistake. changing my approach because of someone else s opinion. glad it worked out. You are the best mechanic . Honest and intelligent. love the vlog.

@theovandaele3220 3 жыл бұрын

Finally a video where the "If I can do it, you can do it" matches my personal experience. (except for the bit at the end where you actually got it working)

@subzeromjc 3 жыл бұрын

haha to funny!

@tyree9055 3 жыл бұрын

I generally get to the bottom of things, even if it might take me months (usually), or years as in my Pontiac's vibration, which was due to the rear end being out of alignment and it was not adjustable. It wasn't until I started doing 4-wheel alignments (for my Subaru and was able to see the printouts), that I decided to do one for the Pontiac. Then I was able to see the misalignment and asked the technician about it. He told / showed me what I had been trying to figure out for over a decade! 👏🤣 Damn those old school Front-End Alignments!!!

@caronmj 3 жыл бұрын

Can’t count the times I’ve made the same mistake. Trusting someone’s work leads to a longer day.

@willyluciano9036 3 жыл бұрын

This tbh. Now my story isnt exactly that, but i diaged a crank sensor on a ram 1500 at my dads shop, left for a new job. truck came back though.... checked it myself again, same results in my diag. Older brother who left to become a bespoke race engine builder and tuner came by, diaged crank sensor "but i replaced that tim" "okay, cool". replaced, truck ran like new. I wasnt even wrong with initial diag. Cant trust any repair at that point. Maybe you did it yourself and exactly as you should. Parts dont always have best quality control though. sometimes, you did replace the right thing. and tbh, i goddam hate it.

@wolfmanrebel874 3 жыл бұрын

Just happened to me, dude pulls up swearing he needs a rack and pinion, has a new one in the back of the vehicle wants us to change it..ok, I change it out start the vehicle and power steering cooler is blown out that was his problem all along, now in my defense though the guy just had it dropped off with a note " install new rack pinion" didn't say "why" he thought he needed one

@throttlebottle5906 3 жыл бұрын

sometimes I don't even trust my own work. on little things like network jack termination, cannot tell you how many times I reverse wired or swapped a pair. it's very easy to not pay attention to the jack labeling and mix 568A and 568B standards. kicking myself in head, because I just recently did it 4 times! of course they were older cat6 jacks, with the most stupid labeling scheme known to man.

@willyluciano9036 3 жыл бұрын

@@throttlebottle5906 Sounded like chinese to me but i get your basic point and yes, thats actually why i didnt rediag that ram as a crank sensor again. I MUST have missed something. I spent hours trying to figure it out by the time older bro just replaced it again. I cant think of the specifics but ive also been there where i was missing something or simply did the work wrong and that definitely sucks too. How much confidence should we have in ourselves? Thats the real question

@2491kridge 3 жыл бұрын

Yup, anytime I get asked for help by a guy at work I will always of course ask for all the details on where he’s at with the diag but then I start off from square one even if he already did everything I’m about to do

@TheRealBob808 3 жыл бұрын

I've watched many of your videos and been amazed at your diagnoses. It's so easy to head down a rabbit hole when you're given a map to go there. But I appreciate that you always find your way out. Good stuff.

@THEFlea1991 3 жыл бұрын

Subbed. Mad props for showing this mistake. You make a few thousand less than most of us. Been binge watching your videos, soaking them up the best I can. Thank you for sharing your knowledge

@jbrhel 3 жыл бұрын

Hey Eric, we're all human and by nature we make mistakes. You're just like all the rest of us imperfect humans and I admire you very much.

@TheBigdawg441 3 жыл бұрын

This is not an automotive channel, it is a therapy session. You provide an example that there are others out there that share our pain. Even though you know the course of action, something fouls the plan. Thanks for the (always great) content Eric!

@yourbigattitube 3 жыл бұрын

It's OK, I made a mistake once too.... HA HA HA (Lots of 'em) Learned too! This actually made me feel better because I realized that maybe I'm not the only guy trying to diagnose something with Murphy's Law chasing me around. Thank you for your honesty! Great video!

@MistyMountainVideo 3 жыл бұрын

I have found that you Learn more from not only your own mistakes, but by observing the mistakes of others. It made this video all the more educational and well worth watching.

@INDENTUREDTRADER 3 жыл бұрын

“Learn from the mistakes of others. You can’t live long enough to make them all yourself.”

@mikediamond1522 3 жыл бұрын

What an Idiot! That's why they call me an Idiot! At least your working and trying. Learn something new every day. God Bless!

@plantmanstudios 3 жыл бұрын

haha! nice!

@t5ruxlee210 3 жыл бұрын

"The "We Don't Work On Nissans" sign you ordered is ready sir. Will that be pick up or delivery ?"

@johnnyf99music74 3 жыл бұрын

The lessons learned in this video are as valuable as any other that Erik produces.. thank you so much for not hitting the delete video...

@gstorhof1 3 жыл бұрын

"A Chevy Cruise with no cruise control" I had a Jeep Compass with no compass

@hankkingsley2976 3 жыл бұрын

I had a Ford Escort with no escort she didn't show up

@Skoda130 3 жыл бұрын

@@hankkingsley2976 I had a Chevy Beretta. :-)

@tyree9055 3 жыл бұрын

@@Skoda130 So... should we check the glovebox or the trunk? 😄👍

@tyree9055 3 жыл бұрын

So who got an Impala with their Chevrolet?

@gokblok 3 жыл бұрын

I had a Jeep Commander--but nobody tells ME what to do

@arcburn3364 3 жыл бұрын

I couldn’t believe you were giving the customer’s phone number out until you completed it. Boy am I glad I didn’t have a drink in my mouth. You are so spontaneously funny all the while teaching us.

@terrycullender123 3 жыл бұрын

Got an emergency service call. A theatre full of employees can't hear their annual safety film. $50,000 waiting on a "mute" button.

@tyree9055 3 жыл бұрын

😄😆🤣😂😅

@nuggert 3 жыл бұрын

Oh no, we work for the same company don't we

@adamdalejohnson Жыл бұрын

I have ate a bunch of that humble pie over the years, and will probably get served a few more. I’m glad you are humble enough to still post this, giving us a very teachable lesson. So many lessons learned from this video, don’t rely on another person’s diagnosis, don’t skip steps in troubleshooting, pay attention to your diagrams/schematics, and I’m sure there are many more. Because in the end it will probably not save you any time. Thanks bud, appreciate the humility.

@phillipgroom9187 3 жыл бұрын

Been there done that as well. Hard lesson to learn, but I have learned from my past to do my own trouble shooting. Don’t beat your self up over this. Good job!

@WatchWesWork 3 жыл бұрын

Yep. Been there. So many times! The least reliable part of any complex system is usually human...

@JoesAutoElectric 3 жыл бұрын

Well, I will not get into war stories here for fear of being banished from the channel. I will say that I feel for you on that one. I have also learned the hard way not to let a customer sway me from my approach. How you ask? Pretty much the same as what you showed here. Chased my tail to find it is the exact component they claimed is not the problem. We all do it brother. Great video and even better lesson to all of us to stay with our plan. You're the best brother.

@meabob 3 жыл бұрын

Many times, especially when it's an electrical component, if the customer says it's not "that", it pays if you start with "that". LOL

@HouseCallAutoRepair 3 жыл бұрын

What doesn't work? and where is it? I always start there.... Doesn't mean I know where I'm going, but I need a place to start.

@alabalanutnbolt 3 жыл бұрын

Thought Joe might have said. “ never take notice of a knucklehead “. 😎

@KingOfKYA 3 жыл бұрын

The funny thing is hardware or software issues/bugs, the second pair of eyes starting (with less context of the situations) way too often exposes the super simple problem.

@KingOfKYA 3 жыл бұрын

Also one potential answer (because it happen to me on my old focus but blue paper towel) related to a sludge is its likely a DC motor so it can spin ether direction, so if they tested the OEM pump in reverse polarity it may have unstuck itself. That may also explain the replacement motor also dieing if it sucked up sludge immediately. Try powering the new pump up both directions and see if it spins up:)

@gregsmobileautomotiveacrep1731 3 жыл бұрын

Eric, Thanks for sharing a "rough " day! I have been a follower of your channel for a long time and you always have given us great videos with really good quality information, the fact that you're willing to share this video showing that you went astray of your normal diagnostic practice, just proves to me how dedicated you are to helping us all get better. Keep the great stuff coming. You and your family be safe.

@kaxbyrita9279 2 жыл бұрын

The best thing about these is the way you take the viewers through the whole process, red herrings and wrong turns included. Much appreciated man 👍🏻

@tobytyler3950 3 жыл бұрын

Nothing ugly to say... you are still the best mechanic I have ever seen... I wish I had your intellect

@bentnickel7487 3 жыл бұрын

Don't forget his rugged good looks.

@alanholt6535 3 жыл бұрын

"If I can do it you can do it." Yup, I make those same mistakes all the time.

@thomasfletcher4765 3 жыл бұрын

Same here

@brianmason1414 3 жыл бұрын

I third that!

@stephenbay9564 3 жыл бұрын

This was an EXCELLENT video....thank you! I have learned what you stated - don't believe anyone's info - for the same reason. Too many people "think" they tested something the right way, and yet in reality, they don't know what they are doing. It was very helpful to see this, because it was like a refresher/reminder course in - the reality of it all.

@jimmymac8325 3 жыл бұрын

Eric its great that you publish the error. Thank you, for me this only puts you in an elite class of honest hard working mechanics in my humble opinion. YOU ROCK!!!!!!

@vance14005 3 жыл бұрын

I watch a lot of auto repair channels but, none of them make me feel like a kid opening a present at Christmas like your channel does every time you put out a new video (even when you help us learn from your mistakes - those are some of the best, actually). I told my wife this and she says I have a man crush. I don't know about that but... Thanks for another great video/present! Take care!

@vancemarin8022 3 жыл бұрын

Vance you made the same comments as I was going to!! Vance from another mother !!

@wyan008 3 жыл бұрын

If you aren't making mistakes you aren't working hard enough !! Love the professional integrity and honesty.

@lewmuller8687 3 жыл бұрын

Well, sometimes we follow bunny trials. It happens. You're still the best diagnostician I have watched. Keep up the good work.

@KECOG 3 жыл бұрын

The fact that you admit your mistakes makes you both a human being, and honest. Our mechanic openly admitted to me at one point that they should have checked and changed a coolant hose before they did; that actually encouraged me in that repair. True human being, honest and fair. Can't get much better in a mechanic, Eric. Love your videos!

@misterhandy5121 3 жыл бұрын

LOL Eric , one thing I learned over the years is, " The Worst diagnosis is someone else's diagnosis" !

@scottsmrcka2769 3 жыл бұрын

I always do my best to completely ignore my customers diagnosis. But yet have been led astray a few times as well.

@scflooring8658 3 жыл бұрын

Thanks for sharing these kind of videos it’s nice to see how you progress through a problem and figure it out in the end. Everyone makes mistakes and it’s nice that you share yours good man! Keep on making these great videos!!

@brandoncoyner7370 3 жыл бұрын

Always appreciate your transparency, fellow human!

@jamesretired5979 3 жыл бұрын

live and learn. the last perfect guy got nailed to a cross.

@patrickritenour6935 3 жыл бұрын

Well said

@zeke112964 3 жыл бұрын

Learned the same thing....NEVER trust someone else's diagnosis.....Guy told me it one thing and planted that "seed" in my head and I was totally wrong. Wasted 2 hours for a blown fuse

@roverrovert6406 3 жыл бұрын

Same, when I first started out they said it was the clutch switch that it wouldn’t start ended up testing for an hour till I realized it’s the starter I will never take the customers word again!!!

@mrbibstoo 3 жыл бұрын

Been there, done that! "Nuff said.

@jussikuusela7345 3 жыл бұрын

I have once wasted 3 hours looking for a blown fuse or dysfunctional relay or switch on a car that was missing power locks, to find out it was likely an issue of crashed software. Everything went good by disconnecting the battery terminal for a few seconds.

@nickbaker8191 3 жыл бұрын

Thank you for this video. We all make mistakes. Glad you did not delete this one. You are a true hero, Buddy

@retiredkidbuck 3 жыл бұрын

Nobody can ever take that experience away from you. You've built both knowledge and character. It's like money in the bank.

@billdougan4022 3 жыл бұрын

I replaced a fuel pump in the early 80's on my Plymouth. The new fuel pump didn't work. I took it back and got another new pump. The store owner said there is a one in ten thousand chance that it was bad. I put the second new one on and it started right up. Here's your one in ten thousand and smiled.

@danthompson4879 3 жыл бұрын

Dude, You've helped us more than you can ever imagine. I just swapped a Lexus fuel pump with a used OEM pump instead of aftermarket new pump, because of you. I think I can speak for alot of us, thank you.

@sheeshalready 2 жыл бұрын

Thank you for posting. We often learn significantly more from our mistakes that we do from something that goes perfect from start to finish.

@stevencox7459 3 жыл бұрын

Your honesty give me hope. I always prefer to work with someone who admits their mistakes rather than burying them. Keep up the good work.

@Effay513 3 жыл бұрын

3 mins in and I’m thinking there is no fluid in the bottle. 😂😂🤦🏻‍♂️🤦🏻‍♂️

@killface1 3 жыл бұрын

@Paper Tiger that was my 1st thought too. Lol. Granted that wasn't the problem but to find out is just a quick blast of air from a blow gun.

@1337penguinman 3 жыл бұрын

@Paper Tiger clogged or broken. Little critters love chewing on those things.

@jimgerock9190 3 жыл бұрын

That's what I was thinking - but lots of newer vehicles have a sensor that turns on a warning light on the dash. Flashback to the late 80's/early 90's and the "talking" Nissans: "Your washer fluid is low".

@stanley917 3 жыл бұрын

Got to give snaps to a guy that is willing to show his mistakes so others can learn. Good job. Thank you for being a stand up guy.

@cbxandy9441 3 жыл бұрын

Eric, don't be hard on yourself, it just proves that you are human. Thanks for sharing. :)

@wadecornwell8896 2 жыл бұрын

As always, your video is instructive AND entertaining. Mistakes are the way we learn. The only way to never make a mistake is to never do anything. Keep up the great work.

@montestu5502 3 жыл бұрын

Maybe the pump worked one last time for him and that’s what through you for a loop. (Doorman pump?). There’s zero chance he would have lied about it as he would have had the fix. Probably the sludge. Great video, none the less!

@russellhltn1396 3 жыл бұрын

That's what I'm thinking. Worked out side of the car in a different position or something. It could be a dead spot on the motor and the act of removing it got it past that. So it worked - until it stopped on that dead spot again.

@geraldnoe649 3 жыл бұрын

Probably had sludge in OG pump that fell out when it was pulled. The ‘new” pump probably has sludge in it now and that’s why it doesn’t work.

@Zeknix 3 жыл бұрын

The problems with after market equipment. Not as robust. Sometimes.

@TeezerDriz 3 жыл бұрын

That sludge is algae growth fed by alcohol type washer concentrate. Experiment: If you have a cup full of concentrate fluid left in your gallon concentrate container, add water to over halfway and leave it sit in your garage for a few weeks, see the sludge grow. The warm environment in the engine bay helps to grow algae in your washer bottle. Best thing is to keep the mixture strong enough to kill off algae, too weak a mixture promotes growth. Or once a year drain the tank and shove a bristle brush in to scrub.

@Lowkey_ID 3 жыл бұрын

@@Zeknix depends. Sometimes the aftermarket came off the same production line as oem. Look at the Napa brand wipers, they are Valeo parts rebranded.

@johnsawatzky9380 3 жыл бұрын

My thought as well as to why the original pump didn't work

@johnjohannemann1220 2 жыл бұрын

It’s nice to see someone else that is knowledgeable get their butt kicked from time to time. You are not alone my friend, it happens to all of us. Love what you do and keeping it real. Good job as always. Thank you.

@danlemke6407 3 жыл бұрын

Thanks for sharing this one. I learned as you did, so thx. Also was getting tired of you being so laid back, (admirable quality) and was admittedly a lil satisfied to see you get steamed and normal like. Whatever normal is I guess...

@BigDaddy_MRI 3 жыл бұрын

As you know, Eric, I work on, install and certify MRI systems. When I go to service a MR that has been worked on previously, I always start at ground zero. I listen carefully to the previous attempt, and then follow my own troubleshooting process. Sometimes the folks who were there before get angry and storm off. Other times they shut up and help. But, following your own gold standard is the best course and it works for me. “Fresh eyes” on a problem means a new way of troubleshooting. A new process. And it works. Your frustration is well founded. And understandable. This was a great video!! Thanks for going ahead and publishing it. My respect for you, as high as it is, just jumped a level. Outstanding attitude, even frustrated and still a great teaching video. Thank you!!

@brockmacmartin122 2 жыл бұрын

You did nothing wrong except trust the work of another person. The only thing is next time someone says the new pump worked is how did verify the new pump actually worked.

@xxM4Mxx 2 жыл бұрын

I couldnt agree more with the "fresh eyes" comment. Couple of times someone would be working on something and cant figure it out, I come by and lend a hand. After some time troubleshooting I would sometimes spot the issue and help fix it. Afterwards they would say "I can't believe I missed that", I would say, "don't beat yourself up over it. a fresh set of eyes can help with a diff. way of looking at it." I myself have had that happen to me also. You would be tracing down an issue, and after awhile you get frustrated and end up missing things, most commonly simple/easy things. At that point having a "2nd set of eyes" comes in super handy. I'm no mechanic, but I do like to fix my own things if I think I can, and 2 things I have learned over the years are this: 1. Don't be afraid to ask for help/advice. You can save alot of time/money/frustration by doing this (unless the person your asking is a moron, lol). 2. Don't let frustration cloud your judgement. If you are starting to get frustrated, put your tools down and walk away for a bit to calmly think it through. This one took me WAAAAAAAY to long to learn.

@mr.h4714 3 жыл бұрын

Rules of troubleshooting Do the easiest thing first (things that move or things people touch) Don't trust the guy before you (he couldn't fix it) Make sure the problem isn't between the driver's seat and steering wheel..... Mostly AVE

@MikeBrown-ii3pt 3 жыл бұрын

AvE would tell Eric FOCUS you.....lol!

@billh230 3 жыл бұрын

I have my two basic rules for electricity: 1) you have to hook it up 2) you have to switch it on Violate either of those rules, and no amount of headscratching will solve your problem.

@halethomas-hilburn6550 2 жыл бұрын

Thank you for posting this. Electrical diagnosis compared with mechanical systems always brings its own set of challenges. I really appreciate your sharing this video, which included a great review of how your side-tracked process varied from what would have been your standard approach. There is a lot to learn from in here…

@ericrohloff 3 жыл бұрын

The fact that you show your human makes you an honorable person. Great job!

@DIYDaveOK 3 жыл бұрын

Hey, Eric, if a pro like you can make a mistake, it gives all us DIYers unending hope!!! 😁. I was a third of the way through a timing belt job on a friend's 01 Civic when I noticed the belt was essentially *brand new* . Friend insisted he'd *never* had a timing belt done; he had 220k miles on it. I kinda panicked, offered to do it. But when I told him about the belt, I asked him if he'd ever had a water pump replaced - he said "Oh, yeah, just a couple years ago!!" I shook my head, put it all back together, and thanked myself for checking the belt before I tore up the rest of his car! 😁

@killface1 3 жыл бұрын

Not just the DIYers... but also some of us Masters too. 😁

@bigvic4468 3 жыл бұрын

MY BOY SAID " I ALREADY CHECKED THAT DAD!".. I TOLD HIM "YEAH, I KNOW. THATS WHY IM CHECKING IT"!😆

@throttlebottle5906 3 жыл бұрын

it's funny when you do that while customers are watching and they say we already checked that. I usually give them a spiel about possibly lose connector giving them a false reading and blah blah blah. when of course I'm really double checking what they claimed is good. but sometimes it actually is just a lose connection lol

@zechariahhill7724 3 жыл бұрын

HAHAHAHAHAHAHAHAHA

@mikebraz25 3 жыл бұрын

I tell my son at times I don't care if your holding the part in your hands. Look again. Hahaha

@coolbreeze1774 3 жыл бұрын

Bravo for keeping it real ! I too am a “Lifetime Student” .. - always something more to learn it seems. Proverb: “Trust, but Verify”. Excellent Vid ! 👍🏼

@martinmoffitt4702 3 жыл бұрын

"Live and Learn"...Thanks for showing us "Kiddies" it's not if you win or loose it's how you play the game!! Thanks for all the great videos Safe and happy New Year to you and your family

@SouthMainAuto 3 жыл бұрын

Always!

@kevhed8 3 жыл бұрын

This is why I love this channel...it's real world and I can soooo relate to this. Thanks for not deleting this and opted to share it :-)

@philvaughan4091 3 жыл бұрын

Actually a great video,,, anyone who has worked on tractors, cars, heavy equipment , etc have had the exact same thing occur! I was told to always look at the obvious first and the “not so obvious” immediately after..🤣🤣🤣. Stay safe...😊

@HugoDeFainia 2 жыл бұрын

This is the best video! I have done this before. Great reminder to not assume and do the tried and true process of diagnoses and not be distracted by external input. Love it!

@tuberstitious 3 жыл бұрын

I was surprised to see you trusting customer story so easily... figured you knew more about the customer to give such a vote of confidence. Always good to see you chase this down and come back to your tried and true processes... good vid!

@notsoserious0944 3 жыл бұрын

A friend and I responded to a down sub assembly line at an auto plant. I went into full diagnostic mode, whipping out the computer to plug into the PLC after talking to the assemblers. My friend, cool and calm, went over to the control panel and gave it the once over and then reset the E-stop button somebody had bumped into. Burn!

@harleyleeps6696 3 жыл бұрын

Loved that you shared this dark rabbit hole with us! Lol also when you read the guys letter I was assuming the new parts store Broken When Delivered part was bad. Thanks Eric

@kingofl337 3 жыл бұрын

It could be the new pump seized with crap. I bet it you blew out the new pump it wlll work.

@user-cy5dr7xl4w 8 ай бұрын

Great video as usual. Really admire the fact that you'll admit that you made a mistake and didn't just blame someone else. I think you are really awesome the way you methodically diagnose a problem and come up with the solution. I've learned a lot from your videos and will continue to watch them. Keep up the great work!

@alexchliwnyj5941 3 жыл бұрын

Actually this is one of your best videos because it was so entertaining. We all eventually learn that you can't trust others diagnosis.

@pkerit308 3 жыл бұрын

I am 70 yrs old and have driven 1930s and 1950s cars all of my life, I can fix anything on my cars. I am completely lost on modern cars. Watching your videos makes me feel better. I'm not the only one who doesnt understand modern stuff and YOU are a professional!

@user-ut9ln4vd5m 3 жыл бұрын

It’s probably a lot tougher to diagnose and fix an older no-computer car, you actually have to use your own senses and brain, the car can’t just tell you what parts to start swapping (aka most “modern repairs” ;-), and the older parts seem a lot more rebuildable than the newer all plastic disposable stuff.

@Pyro17059 3 жыл бұрын

Had me laughing in the first 15 seconds 😂..."I dont know what engine it is, but Im sure its big"

@GlennHamblin 3 жыл бұрын

Man do I know what you feel like. Your humility is what makes you a great teacher!

@scflooring8658 3 жыл бұрын

You the man Eric, I really enjoy your thought process and your entertainment. Nothing better then some SMA after a hard days work keep them coming!

@robertgregilovich2229 3 жыл бұрын

NEW - Never Ever Works- Keith's words of wisdom. Cool diagnostic.

@dieselmunkey 3 жыл бұрын

I've only been wrenching a few years (heavy equipment and big trucks, your favorite, Eric) and I've gone down so many rabbit holes I can't count... "Plan the work and work the plan" sound advice! It's nice to see a pro make a mistake every once in a while 🤣. I learn every time I watch your videos dude, keep up the good work!

@vincemck2002 Жыл бұрын

Respect to you Eric......an honest man knows when he stuffs up and acknowledges it. Great video as usual mate.

@5layereddip142 3 жыл бұрын

I appreciate videos like this. Thank you for posting it! I am newer to the tech world and its humbling to know even experienced techs can struggle/make mistakes.

@jamesh6229 3 жыл бұрын

Humble pie is something you're never in the mood for. Thanks for the video Eric.

@maxwell8085 3 жыл бұрын

The ask for Jenny part got me.. dude you’re actually pretty funny hah. If I worked in a shop I’d want to work with you 100%

@michaelhawthorne8696 3 жыл бұрын

Good for you Eric, your honesty is shown in the light. We all have a bad day at work but most try to hide it from others.....this shows you're willing to show the bad days and bad methods that can be employed when finding a fault. 👍

@rogeranthony3183 Жыл бұрын

I think I have watched almost all your videos and I can see you’re human. Mistakes happen and this video really was one of your best one’s!!! Thanks.

@daveyio87 3 жыл бұрын

I like videos like these not because I want to watch you struggle but because I have done the same thing. I learned to take what someone else has done with a grain of salt and check it for myself since it takes less time to double check someone elses work than to go down the rabbit hole and back track to dig your way out.

@ann-marienewbound9402 3 жыл бұрын

So glad you posted this. Showing your own mistakes and allowing us to learn from them is one of the many reasons we love watching you work.

@Mtltrm 3 жыл бұрын

We all make mistakes, that's what makes us human. That being said, you diagnosed the problem and solved it in the end... All I can say is that you learned a valuable lesson from this job, always follow YOUR diagnostic plan and not rely on someone else's collected data Always great content and I look forward to more videos from you Eric, Much love from an Old retired Tech of 35 years in WI In all my years of Auto repair, I have seen things that I never thought possible to be the culprit and yet amazingly I was proven wrong Say hi to Mrs O for me, give my love to the Family and pet Sheba for me, Apologies if I spelled her name wrong...