no not all customer.. be precise.. should be AMERICAN CUSTOMERS

Everyone is a customer including yourself. Dummy

🤣🤣🤣

I'd recommend American and Indian people as the dumbest people on earth. I cannot argue with their attitude. Totally sucks. That's why I'd prefer to handle email channels. I don't want to talk to them.

I enjoy doing it 😂😂😂 and it pays the bills anyway. I just provide them with the simplest answer to their stupid question

He's in Mexico I know where

@@georgerosses5751 lmao

I know it's part of our Job but I hate it also when a like 1% of your fcking customers said they can't understand you because of your accent. Like man? 99% of my customers can understand me clearly, LOL it's comprehension problem man not the accent.

@@gets187 civic

The correct procedure he mentioned he was already on.the other carrier so he should call his carrier idiots

Also blames his previous carrier for his phone not working internationally. It wouldn’t even activate if it was locked.

Shawn Loomis yuppp

Shawn Loomis and if they're afraid to back up their words they're liars cheaters and thieves just like TMobile

thats not the case here in north korea!!

very true...

correct 😎

Very true. All calls are recorded. And we are all QA'd.

brandon day On my end that don’t seem like you guys do that at all hell no what are you guys Poopoo what’s wrong and lie to people and like you don’t give a shit but you’re saying you guys do all that I say bullshit!

Thats true he should have called his new provider. It was already ported and the phone is lready unlock. His new provider should be the one that should take care of this

Yes. I partially agree that its his new carrier will be the one who must take care of this. but it might be the customer has some past due that not yet paid (considering he has not yet enrolled with Autopay)

no for me still under the company's fault because it show in the phone its blocked so the manufacturer will fix that

yeah agree.. i guess this will fall as inappropriate response for the call handling rules because she was not able to remember i guess that the customer already told her that he is no longer with tmobile so basically he cannot really pull up the account for that

It was actually the customer who recorded the whole thing and posted it. I supposed he doesn't care with his privacy at all. 🤣

@@lorelieannocampo2429 now that makes sense. thanks 😊

Then when they got fraud, another complaint to the carrier...IMEI was clearly mentioned. I hope that his device was still working til now

Theres none

I worked the sim unlocking dept. that received those emails. There was no legitimate reason it took 72 hours. All we did was assure the information provided matched the profile. It can be automated and unlocked within 5 minutes, in fact we weren't allowed to look spend more than 2 minutes on each account. The representative on this call should be allowed the permissions to unlock it. T-Mobile just doesn't trust the frontline to unlock phones.

@@jaydmatacarita woah really??

@@ataparag232 yeah we were instructed to make a decision carelessly and there were many reasons to not unlock it. In certain cases if you provided information that didn't match your account we wouldn't unlock it. Completely unnecessary

@@jaydmatacarita why would you do someone if the required information didnt match. Also how long ago did you work for t-mobile because the coaches have had permissions for years to do an unlock on phone. Also for months now the rep handling the call can do it in real time and usually can test it in real time. So yeah either you didnt know your job or you worked at tmobile atleast more than 6 years ago.

@@crystaldrake8610 you're right they have been less stringent about it lately. If the customer failed to provide the exact IMEI we weren't allowed to unlock it for them even though we knew it was an honest mistake.

Niraj Chhetri buy a new one and stop being cheap!!!

@@dank6176 lol

They are the worst customers ever and sometimes demand credit for being a customer as if they don't get the benefits of the service. They're expecting that they should be paid for being a customer.🤦‍♂️

Xfr to spanish.

William Phelps because we can apprehend how you thinks and we are more patient that you guys that's why we have the job. Even a simple troubleshooting or simple common sense you called us?

You are such the most dumbest person on earth. Why would copy your accent? We are not americans so dont expect us to be fluent as yours when it comes to english. You shouldn't be too boastful about that coz english is your first language of course it is so easy for you guys to compose a sentence with a perfect grammar as easy as 123.without exerting extra effort since you are americans. But come to think of it. We Filipinos we have a lot of language that we know. We are doing our best to learn english so when we are going to the other places no one can make fun about us cuz we can comprehend and communicate with the other people. Unlike you if you're going to come here and we will talk shit about you guys sadly but you wouldn't know. 😋Even if we're cursing you already no won't have any idea that's how idiot you are😅and just so you know one of the reason why most of americans doing business here in Philippines coz they know how smart we are and reliable and most of all we know how to value people

That's what's so wrong about your country.. lot's of self entitled people who think they are way better than other nationalities.. Filipino's can speak english, tagalog, spanish,..etc ..Most Filipinos are even better in grammar than some americans.. you complain about the smallest of things that you yourself can fix if you have common sense.. some of you are just spoiled arrogant brats.

@@jhayna1208 bullcrap

Jairo Marquez lol. As a T-Mobile representative, I can assure you that’s not true. I’ve helped customers unlock their phones. If it doesn’t get unlocked, it only for one reason, which is, you haven’t fully paid off your phone.

Youre making up stories... Metrophones can be unlocked after 180days prior to ur purchase.

@@esejuandavid you're way off. We were trained to avoid unblocking for any little reason

@@jaydmatacarita well idk what T-Mobile you work for. But it’s not like that where in at.

@@esejuandavid rhe Albuquerque call center. Of course they don't admit it out loud. They called it "production work" during training. That meant we had to look for any little reason to deny it. It's a monopoly on devices

and how is it?

challenger bonus is real

Ryan Mendoza some devices has an unlock app, they can do it through by them selves and they just reset the phone and they can reset permanent or temporary. If it is ios, we send a ticket (we need an email in order to send the simple steps to unlock the device) it’s that simple, cx are always annoying and they make it harder to resolve the issue.

And also, there is information that clearly can see in our system, we need to ask it not only to verify that he’s the one that owns the account, we are not allowed to mention a whole phone #, email address, address and more. Is not that our visual audit is that bad 🤣

Also, asking the customer to verify their email assures that the Instruction s actually go to an email they use, and inevitably the customers eyes. Seriously, wtf is wrong with the people in this comment section. Where are the non TMobile reps getting their info? I can tell who the reps/former reps are immediately by these answers