Dealerships are such a ripoff. Even Jim Farley, the Ford CEO is fed up with this and wants to sell direct to customers. Thanks for sharing, great review and love the rant. Our whole Country needs a reset..

I am SO glad that people like you are here posting this kind of stuff for those of us who have little to no experience buying cars. I would 100% out them as a bad dealer and the people in your area deserve to know how shady they are. I'm not planning on buying a car anytime soon but this video will stay with me when I do have to replace mine when the time comes. Thanks for taking the time to make this!

I had a similar experience with my Ford dealer, except I walked away from my order. The Maverick I ordered (17 month wait!) was more of a want than a need, so I perfectly comfortable with my decision.

You are supported by me 100 % Good job exposing a bad dealership! Information is power for other in the future! Thank you

My goal before going into the dealership is to make them as frustrated as possible, drag the deal until close of business and walk away. I normally go to Quick Trip and get a couple Heath Crunch ice cream bars afterwards. I’m a psychopath.

Your experience was exactly like the 3 dealers I tried to do business with when shopping for a Maverick the past 18 months. I finally got my hands on two and had to walk from both due to slimy dealers. I'm not paying a $5-8k markup and $2-4k of useless addons on a Maverick. Paying $7-12k over MSRP for a budget truck is just dumb. I've pretty much given up on the brand. Ford needs to get this under control. I want a Ford vehicle, I can afford any brand/vehicle I want, but refuse to do business with such shady dealers. They're ruining the brand.

You did a great job describing in detail how this all went down. I'm a retired 35 year car guy, Ford (33 with the same dealer) But I really think you're missing the boat somewhat by not giving the dealers namce. They deserve to be exposed by someone who knows what they're doing and experienced it first hand. Maybe this would influence the dealer community to take a step back and evaluate how they're doing business. I remember an old saying that I hated but I believe is true. "Those who can afford it the least, pay the most for a car"

Thank you, Thank you Thank you for taking the time in making this video. It's right on point and should be a mandatory view before anyone goes to a car dealer to purchase a new or used vehicle. It's so sad that they try to take advantage of good people. If everyone would be more informed the dealers would not get away with such deceptive practices. It's time for the government to investigate !!!! Please keep up the good work PS I watched your video and additional two times before I went to see my local car dealer and begin the negotiation process

I swear it’s a badge of honor for these dealers to see who can be the sleaziest. This is why people despise going to the dealer. Disgusting behavior.

This is so wrong. Please tell the dealers name so no one else has to deal with a horrible dealer like this. Don't give them cover... Thanks

This exact same thing happened to me but at a Toyota dealership. I walked tf out of there and bought a new car at another dealer that knew how to treat their clients 😊

You should definitely give out the name of the dealer so we know who NOT to deal with when purchasing a new Ford vehicle. Thanks for all the info!

In the last two months, I’ve purchased two new cars…a Nissan Frontier Pro 4x and a Kia Telluride xPro, both top trim levels. Both experiences had problems that make you detest buying from dealers. Only way to get them to change is to publicly call them out.

Solid rant with excellent information, glad this popped up on my feed!

Thanks for posting these videos as a heads up. I've been on the "waiting list" for when the order banks open back up later this year for a few months and I'm looking forward to the dealership trying to give me the runaround when it finally does come in. They've told me it'll just be MSRP plus TTL, but they had a used lariat on the lot posted for $48,000 so I expect them to try to rip me off.

This is what happens when you absolutely have to have a new model vehicle and the dealer knows you gotta have it.

I wish I could convey a situation half as good as you, great job.

This video should be mandatory and required viewing before purchasing any car from any dealer. Well done, very instructive!

Can't wait to go through this when my maverick comes in. Thanks for posting this. It is appreciated.

I'm sorry to hear about your experience. That really sucks. Its good that you called up Ford corporate to report this dealership. I heard an executive over there said they would punish dealerships that try to mark up customers with pre-order custom builds. Hopefully they actually follow through on that threat. Thank goodness my experience was a little different. I picked up my Maverick XLT order last week. They did charge me the $480 increase in MSRP from when I first ordered it as well. But at least they didn't do any other mark ups or add-ons. And since they got my financing sorted out before I even got there, I was able to sign the paperwork in 15 minutes after inspecting the vehicle. Pretty quick process.

Wow!! With that kind of purchasing experience, I would NEVER buy another Ford! I appreciate your honesty! Stealerships at their finest!

That’s a pretty crazy experience. I’m in the car sales business and we would never change the price upon the car arriving, that just sounds like a massive headache and bad customer service. They should have never taken your order or deposit if they didn’t want to sell you the truck at that price point. Everything is supposed to be agreed on prior to ordering

I am always shocked that folks just don't stand up and leave when stuff like this happens. I'd just get my down back and leave, never to return.

Crazy story! Just picked my maverick up 3 days ago. Walked in, signed msrp paper work. Ford wanted my business, they offered me better apr then my pre approval. Walked out with a 5% apr on my truck. Hearing 8-13% apr 😳 makes me sick. They didn’t add any other crap on the truck, just got wheel and rim protection. I had a good experience with my dealer. They didn’t pull crap like that dealer. I would have walked out and called corporate. I wouldnt deal with a dealership like that. Straight trash man. Sorry you dealt with that

Waited 16 months for my XLT HYBRID . Arrived last month and my dealer experience was quite positive with no markup or hidden surprises. Went with Ford Folsom, CA, instead of my local (much closer) dealer which had a 10k markup.

I've bought quite a few cars new and used since 1992. Every time I start the process, I think I will enjoy it. About 30 minutes into the shopping "experience," I remember how much I hate car shopping.

Hey brother, love the video. Thank you for speaking truth and letting others know what to look out for. I feel for you and sorry you had such a horrible experience. That Maverick is a sexy beast and I get so excited when I spot one in the wild. The hybrid motor that comes with the base model kick so much butt when it comes to mpg. What made you go for the ecoboost? I know it offers more HP but giving up on that sweet gas savings is hard to pass up, imho. Anyways, stay safe out there brother.

When I went in to pick up my 22 converted to 23 order in January when it arrived I was fully prepared to go to battle after hearing horror stories like this. However, I was treated fairly, they honored the price protection, farm bureau discount (despite telling me once that it wasn't valid anymore until I showed them my pre approved paper with the code on it), and deposit fee of 500 that I put down when I originally ordered in Jan of 22. I walked out with the correct numbers plus TTL fees and no added on BS or attempts to. I mean you have the finance guy in the office trying to push the extended warranty and various things but "no thanks" was enough. Thank god I ended up with a decent dealership. I as well got a pretty dismal interest rate of about 7& but have since refinanced at my CU for better so thats all good.

I ordered a 2022 maverick hybrid xlt lux copilot 360. From a dealership in Salina, KS and had an absolutely wonderful experience from the time I ordered it to when I had it delivered to my home. I waited 15 months, had gotten what was promised at time of order, including excellent customer service, communication, no hard sales pitches at all. I used this dealership after my local ford dealership, who I had done business with for 30 years tried to screw me. I got my maverick exactly at msrp. Long mcarthur ford is awesome

It's a good thing people like you post this kind of situation. This will help many people about this dealership & others when buying a new or preowned car.

Glad you got it out and great video by the way.

I was one of the 1st in the Country to get a Maverick 2.0 AWD back in Sept of 2021. They are great little trucks! Back then, I paid MSRP. Sorry this happened dude but you will absolutely love this little Truck!

This is why I drive a 23 year old car. I'm scared to go up against a car dealer, bc I don't know 90% of what you talked about.

Thank you for sharing this! People need to see what some dealers do!!

Thank you for taking the time and effort to create this video. I do wish you spoke the name of the dealership, but I understand it might not be a good idea as far as liability in this new lawyer driven society. Disappointing businesses need to be exploited. Please remember when buying a vehicle you must maintain patience and perseverance. Keep your guard up and never let emotions get the best of you.

Glad to hear everything turned out for the best!

Sorry you went through this, but your video is so helpful; thanks for posting! I'm still waiting for my 2023 Maverick and I've been made the same promises that were made to you. Hopefully I have an honest dealer, but if not, thank you for the ammunition to fight back.

Oh my gosh, this vid is so appreciated. I want a Mav and am so distant from knowing what the dealership could do to me taking-advantage-wise. Thanks for this vid! If I pull the lever, I'll remember this when it comes time...and if you don't mind, I might reach out to you for some guidance.

Bought my Maverick from Romeo Ford in Kingston, NY. I took a year to come in. When it did, there were no hassles, no extra charges. Great truck.

We should team up on this subject. Too many order holders are getting bullied when they go to pick up their Mavs under the threat (duress) that if they don't pay 5k over, the dealer will sell their build to someone else at 10-15k over. My dealer actually had a +10k ADM sticker on my Mav when my wife and I showed up, probably to justify trying to charge us more, as if doing us a favor. This is shown on my video uploaded 11-6-22. The finance guy tried to get us to sign in a hurry and got mad when I asked questions. I took a photo of the original contract he put in front of us before we made him change it. Oh and like you, we paid their $500 paint protection because the experience was so exhausting and we gave up on that. I don't think it was ever applied.

The dealership here in Mississippi was trying to do the same thing to me for $3,000 above MSRP. I too ordered my Maverick 7 months ago for the agreed price of MSRP plus tax, title and license. They sent me the new invoice and it was going to be $3,000 more. After some discussion they took that $3,000 off.

After watching your videos I’m sure most people living in IL will think twice before buying anything from Huntley Ford. There’s some bad dealers out there but these guys got to take the cake

I'm glad you got your. I got mine yesterday.....after 18 months. Luckily, my experience wasn't that bad. I did go thru 4 different sales guys while waiting for the truck.

This is why I'll never feel sorry when a major car dealership goes under

Thanks so much for sharing this with all of us. I have had so many similar experiences at dealers and it's crazy because I used to be in the business as a General Sales manager but luckily I worked for dealership where the owner truly was a honest and good person and this stuff didn't go on in our store. It's so sad as you say to think of folks who don't know or understand the business , they truly get robbed. I've seen people try to trade their car in only to find out that they are so upside down in the value versus what they owe. So many times when I would look at their paperwork from the purchase they were sold warranties for $2000 and protection packages for another $2000 and then an insane interest rate so they would be impossible to trade in and unfortunately even when we would explain to them what happens in many cases they'd get mad at us thinking we were giving them a low ball number on their trade. It is sad and the manufacturers like Ford need to step in and stop this nonsense that goes on at far too many dealers. Thanks for sharing and I love your Maverick. We would like to get one but the dealers I've been in contact in our local market all want between $5000-$10,000 over sticker and I'm not willing to do that. They all have the attitude, that oh well, we could sell in ten times for that mark up so if your not willing to, goodbye. Great customer service that ruins Ford's reputation and also their desire to bring an affordable small and unique truck to market. Thanks again for sharing, you Rock!

For anyone who doesn't already know, all of that negotiating and waiting for different things is all intentional. Most people hate the car buying process anyway and those waiting periods just add to the stress so it wears people down to where they are willing to sign almost anything just to get the hell out of there.

Very, very informative video about dealerships. Everybody should see this that’s buying a new vehicle. Thank you for the contact. You definitely should blast the dealership that did this to you. I don’t know why you would think twice about that. Again, thank you for being so informative.

I was a loyal Ford owner for nearly 40 years. After Ford stopped building cars or anything affordable, I switched to Hyundai and have not regretted it in the past four years. Ford you are really doing a bad job and you aren't the same company my loyal Ford Family (going back to the 50's) knew and loved. I am so glad I bought in January 2019 before all the pandemic stuff hit. My car will be paid off in December (less than 48 months!) and I won't need to buy another. I am not going to pay over inflated prices nor will I play the games the dealer did with you. I also sold cars and you are never required to use their financing. Typical low rent F&I move trying to get you to buy at a higher rate so they can pad the backend.

Just goes to show, you need a few things to have price protection. 1. Order Sheet 2. Signed buyers order (you, salesman and manager) 3. The ability to contact a local Ford rep to request assistance in these situations. It shouldn’t have to require all this. But having these can help.

We ordered back in the fall of last year and received our Maverick in March. We had nothing but a good experience with our dealer and the interest rate was calculated from when we ordered 4.9% which was a bonus. It was no hassle and no extra charges. Sorry to hear you had problems with your dealer, there's always the bad one in every barrel. As for the Maverick we love it

To the dealers, what goes around comes around, you should name and shame this dealer. It’s your obligation.

I consult dealerships across the country and this is for some reason becoming increasingly common with Ford dealers in particular. These franchisees are going to drive themselves out of business. Edit: You're in Chicagoland? I have numerous dealers around IL. Would love to hear more about this..

Same thing is happening to me right now with the MSRP increase. They're trying to say the purchase order is not a legally binding document if you read the fine print, but can't point to any part of the document that would indicate that. They also called it a "good faith" agreement.

This miscalculating of taxes is actually one of the most egregious offenses an entity could do. The IRS would be very happy to hear that part of your experience.

This is why I document everything and I record everyone I come in contact with at the dealer.

Dealerships know that they often have the upper hand. They know that buying a car is an emotional thing. Many, if not most buyers are payment-driven and don’t care how many years it will take to actually pay off the vehicle or the out the door price. I’m glad you stood your ground. They have gotten crazy with the dealer markups too. I will NEVER pay over MSRP.

Glad you posted this video, I would get the name out there and drag that dealership through the mud. I took delivery on mine about 2 months ago, and when it came in I wasn't sure to happy or scared that something like this might happen. Thankfully my dealer was A++ they did their normally selling trying to get me to take extended warranties and finance through them but didn't end up forcing anything in the end. If I were you I would have done the same thing, told them what they wanted to hear to get out the door with a close enough price and then drag their name through the mud after.

I had a negative experience at a Ford dealer in 2000. Nothing as bad as this experience thankfully, but it still soured me from ever going to this particular dealer again.

They finance cars for 96 months? WOW! No, I want to know what this thing COSTS! Not a payment. Great video!

Good for you! Please post your reviews! These dealerships need to be taught the hard way! My local Ford dealership was asking up to $35,000 over MSRP for the new Bronco's! Saying it was a market adjustment. I was looking to trade in my F150 but I'm not desperate! It's disgusting how they rip us off. I'll wait or buy elsewhere.... but we need to shame these evil dealerships.

I'm sorry that happened to you. My 2022 turned into a 2023 and my dealer honored the price protection! I did wait 15 months from ordering to delivery. Also gave me an additional discount for waiting so long, so my MSRP for a Maverick Lariat was 35 and some change, I got it for 29,500!

I'm sorry for your buying experience, I have purchased several new vehicles in my lifetime. The experience you relate is not unusual in the automotive industry. Your resistance to bait and switch price tactics is applauded greatly. One tactic I found helpful on a special order vehicle, is to order a limited edition of that vehicle. GNX

Tried to buy a Ford and had a similar experience. Wound up down the street at the Hyundai store. Prompt, courteous and provided excellent customer service. I was offered a few "ups" and politely declined. No sales pressure. No waiting or wear down sales tactics. In and out. Very happy with product too.

This is why you should have emailed him those questions.... so you had the answers about no extra charges in writing. I had my dealer GM sign the order sheet and write "MSRP + DOC = (insert OTD Price".

You should name and shame this dealer. These people need to be held accountable.

You're much more patient than I am. I would have walked out within the first 15 minutes. There's plenty of vehicles for sale.

I purchased a number of vehicles from a dealership where there was a bar/restaurant across the street which is where I would go while waiting for the finance guy. I always told them that the longer I had to wait the more I would have to drink and the less pleasant THEIR experience would be while we did the paperwork. Never had to wait for more than one drink.

Like I’ve always said, I will rejoice when the last dealership falls by the wrecking ball!

Congratulations 🍾🎈🎊🎉, 7 months, try 17 months for me. I’m happy for you and sorry the experience wasn’t good.

i love dealership stories. They never get old, nor do the dealerships ever change.

I just bought a Lexus and it was such an easy transaction. I enjoyed the experience. No hassles or game playing, just a nice place to do business with.

Bought my first new truck in 1973 at age 22. Since then I've purchased many new cars and sadly the buying experience hasn't changed. It's wear the customer down and he or she finally gives in. The shortest period of time to get out of the dealership was when I bought a new 2003 Ford cargo van. It was a cash sale and yet I still spent over 2 hours with the finance dealer with him trying to inflate the deal with additional items I kept rejecting. I'd love to buy a new Maverick but don't want to go through another nightmare buying experience, it's just not worth it.

Man, I hope you make it known far and wide what they did to you. Good luck!

Had a simliar issue with an Audi Dealer in CA. They tried to bully me out of contesting the car being damaged on delivery. Ended up having to hire a contract lawyer to send them a letter. Letter ended up being enough to get all my money back + legal fees.

Great you will do this.

This is just sooo common now. All these stealerships are making a killing. They also received ppp loans during lockdown and had them all forgiven and still turn around and screw their customers.

I think a few dealerships take and do these orders, knowing that when it arrives, they will try to steal it out from under you in a way, so they can sell it for more profit and say the order ended up not being taken in the end. They attack you with BS.

I pre-ordered the 24 Maverick and hopefully have a better experience. It's my first Ford

I’m on my second Maverick purchased form the same dealer in British Columbia. I have nothing but great comments about the purchase, both times. I can’t speak about other dealers but Family Ford was exemplary.

Your story finished me off. I had decided not to mess around with ordering a Maverick and was considering giving up on ford all together. Ford has good trucks but the dealers have killer it. Thanks for the flash drive heads up, had not heard of that before.

FORDS are no longer afFORDable....I wanted a new Bronco, it would have been 50K and take forever to get one. I decided on a Mazda CX-5 Carbon Edition.. Not the same, but I got it for 31,500 and it gets 30mpg.I hope the truck serves you well.

I would not have guessed that the "flash drive trick" was a thing. Thank you for the warning!

We Love you Brother for all the hard work to defeat these thieves and SPREADING this so all of us out here know not to go to this dealership and to know how to handle future endeavors. Thank you Brother, God Bless you and all those you Love.

Thanks for sharing this terrible experience with us. I've heard Ford is closing many dealerships for just such capers. Maybe one will be this dealership.

Good job ! I had a much better experience buying 2 Bronco Sports in the last year. My daughter and I both paid msrp and I maxed the 3 year 0% finance 😂 and my daughter was able to obtain her own financing at a better rate than Ford was offering.

I bought my car in October on a OTD price. Two and 1/2 months later I got exactly what I wanted. No pizza fees, ceramic coating, etching, Scotch-guard protection, nothing else. Jeep dealership in Houston,Texas.

All too familiar. Sorry you had to endure the experience. Thanks for sharing!

Wow! I think I will just keep the car I have and not purchase any vehicles. Sorry you had to go through all that. Thank you for the video.

Awe the good old days,spending my sunday afternoons @ the Stealership..

This is exactly that I am afraid of. My order is in production now.

I just got a new car. Did absolutely everything I could do and turned in all of may paperwork before my appointment at 2pm and I was assured the car would be ready. Ended up leaving after 5pm because of course nothing was done when I showed up at 2pm.

More of this bad behaviour done at all dealerships on a regular basis. I wish more media coverage on this bad practice was done. Good for you in sticking to your original plan & sharing your experience.

Run as fast as you can, AWAY from Ford dealerships.

I agree NAME THE DEALER! We had the same thing happen to us. We custom ordered a new Edge and it came in 4 months later with almost $5,000 worth of useless stuff we did not speck out, plus they tried to mark up the sticker price we had agreed on so we canceled it, and went to another dealership and got what we ordered at the agreed price with 0 issues.

Fantastic information

14:46 Yes! Please tell your viewers! Noone should have to go through what you did and we do every day. There are only two Ford dealers in Michigan that will sell a Maverick without an extra markup.

If you really want to make sure people don't shop at this dealer, then you need to divulge the dealer name.

Had a coworker get one and took forever. After 2 weeks of driving there was a crack in the block. Got them to replace engine. Then as they did that they somehow destroyed the transmission. So he got a new truck that had the engine and transmission replaced. I cant believe he actually kept the truck and not just threw it back at them

Sorry to hear this experience. I work at a Dealer that offered 3% UNDER INVOICE, for a retail ordered Maverick. In addition, we would Price Protect on orders. Every Dealership is going to be different, and it's a shame hearing how you were treated. That SHOULD NOT EVER be the case. You are the Customer...

Thanks for the heads up. I'm weak on the lingo, it has been more than a decade since I went through this. Frustrated salesman turned beet red like he was about to pop. Process unnecessarily stressful on both sides of the contract. I think its time to go online only for new cars. Let the dealers sell the used ones.