There are video compilations of useless 911 operators if you're into rage porn. Usually it isn't gross incompetence like this case, it is actually usually an operator who is so damned rude that they flub the emergency. The only incompetence involved is when they mindlessly ask their scripted questions and fluster the caller. Like someone saying they found a dismembered corpse and the operator insists on asking if they are breathing and demanding CPR and shit and then gets mad when the caller is frustrated with them. 🙄

@@goblin-night or the operator who demanded the mother (or aunt?) to do CPR to a baby that was said to be cold and blue (the Marissa Tietsort case)

There are incompetent Dedicated Adult Transportation Services drivers around too some of whom for example do things like fail to do a shoulder check to make sure that their side door has closed properly or in another example when going through a red light at a double red light intersection along a rapid transit line while their passengers are trying to nap and then being told, "It was just a pot hole."

@@carnifaxx. My daughter was blue and cop and I still did CPR. That’s what CPR is for. She was revived in the hospital with epi.

@@rubyoro0 but not for hours, I suppose...

Poor kid. 4 months old and parents must have dropped him and broke his spinal cord. Now this. Rip.

Fired? They need serious time in prison to contemplate what they have done. And the city administrators that cleared them of all wrongdoing need to be in there with them to contemplate what they have done. And the 6 million should come from them, NOT from the taxpayers. Where is the accountability??????

@@zooski1516 Hell of a thing to speculate about. You have absolutely no idea how his spine was broken at 4 months old, so better just shut up eh?

@@piotrekszczepanski5125 I couldn’t agree more!!!

They should be CHARGED!! 😢 what would you think is a just outcome if this poor baby was your child??

One of the saddest things I have heard....:(

That's why I never play tennis alone 😔

it is so sad

@@WolfandCatUnite affirmitive action . then we are the racists for moving away haha

​@@shutupkarl5389 blacks are destroying America

Im sad that his mother probably listened to his call for help and last wish to tell her that he loved her.

Same here.. I don't cry that much..but this...

Officers: NEGLIGENT more than incompetent, imo… 1) They did not use resources they had available to them to aid in getting a more specific location of where Kyle’s van was located. Not to mention, they didn’t even ride through the parking lot which he was in! 2) Neither officer got out of their police cars to look for Kyle’s vehicle on foot!! 3) Not only did they stay in their vehicles rather than get out on foot, they both had music playing - which they didn’t, at the least, turn down & they were eating food! It’s obvious their food & having a good time completely trumped Kyle’s life!!!

Dumb ass they didn’t get the info from the operator

Nah bruh he didn't try hard enough. Help help help help help.

Such a bright young kid that understood mortality.

Yes, he did mentioned his own death! That alone should be enough to get everybody on their toes, doing everything possible to find him and save him!

I was raised by my parents to complete every task with care and to be impeccable. I’ve had four different careers and had always went above and beyond. The failures of police and operators are a disgrace. This boy couid have grown into a wonderful and hesrtworking man but unfortunately he exposed the incomparable incompetence of this group of human beings. The money was paid to his grieving family by the tax payers as usual. I think that law enforcement jobs should require personal liability insurance so that these workers could be as accountable as hairstylists and plumbers. Otherwise, we will continue to experience low level performances, negligence and neglect and stories like this tragedy will prevail. RIP, Carl.

The personal liability insurance idea is an excellent one. Should be implemented immediately-but it won’t

I said something similar before my full cardiac arrest in 2018 to the paramedics. My mother was on the phone with them & they weren't registering the grave seriousness of the situation. I did. "Tell my mom, Nana, & Grandpa that I love them & I'm sorry." I didn't stay dead though, so instead I get to try to make sense of an NDE & why tf I'm still here until death creeps back up. I also had the distinct thought, "Well, I've had a pretty crazy life & made it past 25..."

They should also teach this to all people with minivans.

Nah bruhh they just need to teach it to dummies.

Why would they look everywhere but there?? 🤦🏻 If the cops don’t want to take their jobs seriously, then leave it for others who will.

Agreed. Absolutely heartbreaking because it was so ridiculously senseless. Such a good kid …. Such callous and inhumane emergency responders!!!

I think you have to put yourself in their shoes. They will be called to a lifetime of time wasting situations like that. Looking for people who aren’t there. Hindsight is 20. 20 as always

@@ShutityouI understand what you’re saying, but that comes with the job. You have to give every call your best effort…it’s worth it to possibly save a human life. We all hope that if our children were in a similar predicament, that professionals would take their job seriously, and do the right thing.

Oh I remember this!!! I was so upset, that poor kid!!! 😢 I can't believe it happened.

The people working for the city are most likely connected with the police department and the police advocated for the city not to dig into this as it would make the city and police department to look bad. The people working for the city and the police department all need to be investigated by an outside party because they probably conspired on making sure no criminal charges would be filed.

This story was horribly misreported. I know his family from when I lived in Cincinnati. His parents are well connected politically and his uncle is a prominent lawyer in the city. When he was born the parents sued the hospital for not informing them of his spinabifoda. I suppose they would have terminated him if they had known. They received 5 million from different doctors for that. Fast forward to this. The dad had a spare tire stored in such a way that the tailgate could not easily be opened and the back seat was not locked in place. When Kyle claimed over the seat to get his bag the seat locked and he was pinned between the seat and the tailgate. Due to his disability he was unable to free himself from his situation and unfortunately suffocated. There was no error on the police part. They had no way of knowing what vehicle exactly it was and with the darkly tinted windows they could not have seen him even if they were next to it. They were looking for a woman as well. Initially the family said they just wanted to prevent this from happening to anyone else and when specifically asked by a council member if they intend to sue they said no. Of course within a couple of months that changed and they decided to sue. Due to his family connections in the area the city settled with the family for an undisclosed amount. His parents are disgusting and have played the victim and distorted the truth throughout all of this. What happened to him was his dad's fault if anyone's.

Hello @@jefferyepstein9210 Most respectfully speaking, that Kyle called 911 twice and in great detail conveyed the vehicle and location, the police should have been able to find him within reasonable time to save him. Especially the second call which should have elevated the 911 response. I understand what you said about the tire. But the bottom line is that when Kyle called for help, giving all of the pertinent information to find him, no one got to him. No one. His father had to find him hours later? That’s just horrible, regardless of personal opinions towards the family. Anyway, appreciate you sharing. Take care!

​@@jefferyepstein9210 they didn't know exactly what vehicle but they knew it was a van at 7 hills. They literally drove past the exact right van at 7 hills and never stopped to look. What difference does it make if his parents are rich?

@@jefferyepstein9210. It’s not misrepresented at all. The parents suit earlier is completely separate. Their eventual suit for his death is separate. The cops were the absolute worst. They knew it was a van. They should have thrown their food down and turned off the music. They should have been serious about looking for and into vans to save someone. Just because someone has a spare tire in the wrong place so they can’t use the back door is unfortunate but certainly can’t mean the police shouldn’t try to save someone from this unfortunate bizarre accident.

It’s grotesque that they refuse to take accountability. It’s the least they can do.

@@DottieMinerva Truth!!! It is so far south of shameful there are no words.

This is so terribly sad. Incompetence.

Next time in trouble I think I'll volunteer to investigate myself and then find myself innocent of all wrongdoing -- I mean, and then relay my objective findings.

​@DottieMinerva By "taking accountability" you mean "paying millions of dollars in taxpayer money"? It's not coming out of their budgets.

Me too. I live in the Deer Park/Blue Ash area, so driving by SHA, just freaks me out. Also, the claustrophobia and dread of dying in such a preventable way when you're surrounded by people has to be the most frustrating thing.

This story was horribly misreported. I know his family from when I lived in Cincinnati. His parents are well connected politically and his uncle is a prominent lawyer in the city. When he was born the parents sued the hospital for not informing them of his spinabifoda. I suppose they would have terminated him if they had known. They received 5 million from different doctors for that. Fast forward to this. The dad had a spare tire stored in such a way that the tailgate could not easily be opened and the back seat was not locked in place. When Kyle claimed over the seat to get his bag the seat locked and he was pinned between the seat and the tailgate. Due to his disability he was unable to free himself from his situation and unfortunately suffocated. There was no error on the police part. They had no way of knowing what vehicle exactly it was and with the darkly tinted windows they could not have seen him even if they were next to it. They were looking for a woman as well. Initially the family said they just wanted to prevent this from happening to anyone else and when specifically asked by a council member if they intend to sue they said no. Of course within a couple of months that changed and they decided to sue. Due to his family connections in the area the city settled with the family for an undisclosed amount. His parents are disgusting and have played the victim and distorted the truth throughout all of this. What happened to him was his dad's fault if anyone's.

@@jefferyepstein9210. He specifically stated color and make of the van. What more did you want?

​@@jefferyepstein9210honestly none of that makes the officers and second 911 dispatcher seem any less grossly incompetent. Slandering parents who tragically lost their child in an unforeseeable accident is also not a great look.

@@jefferyepstein9210u are disgusting as the operator

@@rubyoro0 And they expected to see someone in the front.

In my mind, the second operator not passing on the exact vehicle make/model/color information was the major error that would be considered negligence. Officers are on the road all day. Many of them have music running most of the time and it doesn't mean they aren't doing their job. They also can have days with so many calls that they don't get to truly sit and eat. You don't get a true "lunch break" as an officer, so on a busy day, you may need to just keep going. Fake and accidental 9-1-1 calls are so common that after over half an hour of searching, they assumed the call must have been nothing, which is kind of understandable in the lot of a high school.

It really would not have mattered if the music was off. Let's be real. He was inside a van trapped and would not have been heard from the outside.@@KeyDx7

@@KatieBellino The part about the music is because, if you're trying to find someone that's trapped, having music on is going to make it more difficult to hear them if they're screaming for help.

8:31 The city’s investigation revealed no wrongdoing doing and no discipline was issued. I’m sure the settlement includes language preventing any further civil action against the incompetent city employees.

Nothing of course. The police investigated themselves and found no wrong doing of course…

@omgurheadsgone They were told to find no wrongdoing by lawyers, it seems. City officials, operators, and police officers were claiming they had immunity from any civil case. The Ohio Supreme Court determined that there was limited immunity at the overall organization level. However, any wanton or reckless behavior by a single individual would void personal immunity. According to the court docs the 911 center was a compete shit show for years. The officers blamed the 911 center and their lack of training. So they settled. No way they want this to go to a jury trial..... 6 mil is probably a bargain for the city.

The investigation revealed that the seriousness of the situation was not conveyed. The cops did not realize that there was someone asphyxiating and running out of oxygen. Which I'm not sure the operator understood how serious it was either, since Kyle was talking, they may not have realized he was also suffocating. There was also apparently a lot of prank calls from the High School from teenagers and the officers. It doesn't excuse them but it's a good example of why prank calling police and emergency services is a really bad idea.

I am sure the cops set the van up to do that.

You will never hear any police dept admit blame..it never happens

Omg ❤ Thank you for saying this! I have no medical training but as a student of psychology I always say “when lay people say I can’t breathe, they really mean I am having trouble breathing and am in distress!!!” It is so callous to just write it off with “If you’re talking, you can breathe”

There's also danger in a locked vehicle of overheating.

They did not realize he was asphyxiating, and they also thought it was a High School prank.

@@wesleyorange8133 there is no excuse for their negligence and that of the second 911 operator

@@thepaigeparker I'm not trying to make an excuse but I am saying if the 911 operator didn't realize he was suffocating it may explain why they took it less seriously. They may have mistakenly thought since he could talk he could breathe

What's code 3?

@@sarahfranco6802Lights and sirens.

The so called police should be fired too. They never even exited their vehicles

They even had the color and type of vehicle to look for. 100% inexcusable!

Kyle did everything that he knew to do, rightfully assuming that help would come. I wish he had called one of his parents or a friend.

I highly doubt any firing or disciplinary action was taken. After all, didn't you hear that once they investigated themselves, no one did anything wrong. That's always quite convenient when that happens. It gives a false pretext for the city to not need to discipline anyone involved. Incompetence begets incompetence.

@@freewaybaby it sounds like this particular information (about the colour and type) never reached to the policemen, it was I think only part of the second call that was basically ignored altogether...

Same. It is so sad and should have had a different outcome. 😢

Same here. This case has always upset me. Those operators and the police officers were beyond incompetent and this young man paid for it with his life. They never faced any consequences. Absolutely grotesque.

@@lisagriffith340 Very sad indeed. And yes a different outcome was so reasonably close. Their indifference was appalling.

@@saec-ford6538 Unfortunately officers very rarely face any consequences whatsoever. Not just for ignorance or ignorance of the law but for blatant criminal actions. Police unions and departments that don't care ensure this.

You’d think they would look inside the vans in the vicinity

Not getting out of the car wasn’t the issue. The officers should have searched the whole parking lot.

@@michaelperez9966 To search the parking lot then would mean they actually need to get out to look inside the parked vehicles while there. You make no sense...what is your point?

@@zenawarrior7442their point is they didn’t even drive into the section of the car park that GPS indicated them to

This story was horribly misreported. I know his family from when I lived in Cincinnati. His parents are well connected politically and his uncle is a prominent lawyer in the city. When he was born the parents sued the hospital for not informing them of his spinabifoda. I suppose they would have terminated him if they had known. They received 5 million from different doctors for that. Fast forward to this. The dad had a spare tire stored in such a way that the tailgate could not easily be opened and the back seat was not locked in place. When Kyle claimed over the seat to get his bag the seat locked and he was pinned between the seat and the tailgate. Due to his disability he was unable to free himself from his situation and unfortunately suffocated. There was no error on the police part. They had no way of knowing what vehicle exactly it was and with the darkly tinted windows they could not have seen him even if they were next to it. They were looking for a woman as well. Initially the family said they just wanted to prevent this from happening to anyone else and when specifically asked by a council member if they intend to sue they said no. Of course within a couple of months that changed and they decided to sue. Due to his family connections in the area the city settled with the family for an undisclosed amount. His parents are disgusting and have played the victim and distorted the truth throughout all of this. What happened to him was his dad's fault if anyone's.

@@jefferyepstein9210Thanks for background info. Police still failed him. Has nothing to do with his dad.

@@jefferyepstein9210he literally described the minivan in the 911 call.

@@sunnydelight5255 Because my husband is a recruiter for a security company owned by a former NYC police officer with many years of experience in law enforcement, I know that even low paid security officers on vehicle prowl in Walmart parking lots are not allowed to eat or drink anything but water from clear bottles in their trucks. Because my now deceased brother-in-law retired as a law enforcement officer after decades of service to the community, that is not always possible for LEOs. However, in my opinion, meal breaks should never be done while conducting investigations into legitimate emergency response calls. SOs are not allowed to play music on the radio, etc., sing, or have their personal phones on them. They must have their vehicle's flashing bar lights turned on, its doors locked with windows open no more than 2.5 to 3 inches to listen to what is going on outside of the vehicle while it is in operation. They are not allowed to have anyone else in their vehicles, except site and field supervisors and operations managers during training, unless SOs are given specific permission to do so on a case-by-case basis. They have their radios to communicate with management, company phones to communicate with each other, and other equipment with them to do their jobs. So, when the average unskilled unarmed SO can and does do a better job on cameras that cannot be turned on and off than local armed cops with body cams that can be turned on and off by LEOs who get paid a lot more for their education, training, experience, supervision, and wisdom to do the right thing on a split second's notice, it's a problem that needs to be dealt with immediately. These two so-called cops should have been reprimanded, fined, retrained, and fired immediately or if they did not improve 100% within the first six-month period following this incident.

@@sunnydelight5255 His dad didn’t properly store the spare tire which is the reason Kyle became trapped. His dad is to blame. Without his negligence none of this would have happened.

I'm actually surprised the police didn't cover this up.

I live near this area and it was a big case. He did indeed try, but at that time the only voice activation on his phone type was for 911. STOP being so gross. @@ns4725

@@ns4725How was he gonna call a parent? Poor thing…. Perhaps he did not think of it under the circumstances.

@@loraglick5745 He called 911. Why call his parents when emergency workers are suppose to have the ability to rescue you in most circumstances.

​@@bluejay9890you responded to the wrong person

Exactly the way I feel too.

The second 911 operator was clearly the dunce of the incompetent group.Not relaying a second call to officers on the scene is grossly negligent. The city finding no wrongdoing was criminal coverup.

I think the most incompetent doofus in all this is the man that got stuck under 35kg seat In a car and died like the millennial puss puddle for an excuse of a man that he is.

All they had to do is look for a gold Honda van!

@@thebigpicture2032Absolutely, although the first operator and the cops DID have enough information to find him quickly

It was 5 years ago and no one was fired or disciplined if you watched the video

​@@joan-lisa-smith I was editing my new comment as you sent your comment. Thank you

They would have to be capable of empathy or guilt for that. This is just shameful. I wish I hadn't heard this one.

Agree. I feel the same.

Same here

I feel the same way. Such a preventable tragedy. Maddening.

🎯🎯🎯

Me neither. I have 2 teenagers, and Im livid thinking about this...

No, they won’t. They have shown a total disregard for the young man and their leaders display similar incompetence. I hope the police department and the dispatch department pay a huge settlement for their dereliction of duty. And the four “public servants” need not only some time to ruminate over what they caused to happen. And that would happen when they are summarily fired for cause.

I don't know how they sleep at night

So many cops become cops because of the power/control aspects of it. They also are trained to be compative - not compassionate - there are so many things wrong with the way police interact with the citizenry - the 2 cops' blatant disregard of the danger this boy was in is both shocking and horrifying - there was no empathy there - and this was an assignment that required the utmost empathy. These are horrifically tragic events because of the apparent extreme indifference the cops had to taking their jobs seriously in this situation (and who knows how many others just like this) - the way Dr. Grande described them - like they did not want to find Kyle- sounds like they were full of hubris in making their terribly incorrect assumptions that the call was a prank. That kind of hubris makes me physically ill - learning of this incident has haunted me for 2 days & I can't stop posting about it. It reminds me of that gang of "special forces" thug cops who acted like street gang members when they murdered that innocent black man in Tennessee earlier this year - there needs to be a major overhaul of the police/law enforcement system in this country.

Unfortunately, he would not have heard her if she tried to give him encouragement. The lack of urgency and empathy in this case is truly heartbreaking.

He said he couldn't hear them.

Stephanie is the dispatcher of the first call? I am not from the US so I don't know how the 911 operators work, how much time they have to analyse a call, etc, so that's why I ask, why do you state she's as guilty as the policemen who didn't even looked at the location she sent or as the second 911 dispatcher who lowered the voice volume and didn't even reported the detailed information? I've heard both calls and honestly the first one is very difficult to understand. So, not knowing what are the proper procedures, if she sent an alert as high risk with a map of the location that was quite accurate, what was that she did so horribly wrong? Thanks in advance, looking forward to understand more about the system. So sad about Kyle indeed.

​@@chilenapromedioRU but she didn't send it as high risk and they didn't trace it

I truly hope the guilt haunts them for a long time.

They're likely Democrats, so they likely don't care .

🤦 there are so many incompetents in emergency services it’s scary AF. These jerks still have jobs??? I wouldn’t let them walk my dog.

They still should have checked

but someone also had to die for it

?!?!?!?! OMG ?!?!?!!? Stories like this TERRIFY me. It's so lucky that you noticed, did the right thing, and your husband was able to help.

This story was horribly misreported. I know his family from when I lived in Cincinnati. His parents are well connected politically and his uncle is a prominent lawyer in the city. When he was born the parents sued the hospital for not informing them of his spinabifoda. I suppose they would have terminated him if they had known. They received 5 million from different doctors for that. Fast forward to this. The dad had a spare tire stored in such a way that the tailgate could not easily be opened and the back seat was not locked in place. When Kyle claimed over the seat to get his bag the seat locked and he was pinned between the seat and the tailgate. Due to his disability he was unable to free himself from his situation and unfortunately suffocated. There was no error on the police part. They had no way of knowing what vehicle exactly it was and with the darkly tinted windows they could not have seen him even if they were next to it. They were looking for a woman as well. Initially the family said they just wanted to prevent this from happening to anyone else and when specifically asked by a council member if they intend to sue they said no. Of course within a couple of months that changed and they decided to sue. Due to his family connections in the area the city settled with the family for an undisclosed amount. His parents are disgusting and have played the victim and distorted the truth throughout all of this. What happened to him was his dad's fault if anyone's.

Is it true that the victim reported the colour and make of his van to dispatch? Assuming that is true, the officers should have spotted it. The officers actually went past the van, but they didn’t notice it. I don’t understand your point that the windows were tinted, or the victim was male or female. Surely they should have been looking for the van. Apparently the officers did not even get out of the car, and had music playing. The victim may have been shouting to help the officers locate him. Basically, they should not have left until they had had checked each van. It would be impossible to do that if they never left their vehicle. I feel very sorry for Kyle.

thats a lie@@jefferyepstein9210

​@@jefferyepstein9210None of what you say make any sense. They knew what make and model car they were supposed to check and even if they didn't, they could have checked them all. They didn't even get out of their cars for fucks sake while they knew someone was badly pinned inside their car about to die!! The police AND the 911 operator number 2 were negligent and reckless, I don't understand how you can deny that, no matter how much you hate the parents. And no lol it's not the dad's fault.. It was a freak accident for fuck sake, how could that type of thing even cross someone's mind is beyond me

@@jefferyepstein9210 Stop repeating your bullcrap all over this. None of that matters. 911 and the police failed doing their job. Doesn't matter if the parents are well connected and they sued. The boy is dead because of police and 911 negligence. The parents suing a hospital has nothing to do with this - unless you are just trying to disrespect grieving parents. Hopefully, you never know the pain of losing a child. Stop making excuses for the police and the 911 workers. Kyle gave them his location, the make of his car, etc ... they should have found him using GPS ... not his father finding him hours later. How heartbreaking.

It's the ole "government has lead an investigation on the government and finds no wrong doing." 👍 Well, golly! You must be the most swell people to find yourselves not liable or guilty of any wrong doing.😒

The police were just as useless.

Competent people get better jobs.

That's a very cynical response but I can understand it - the level of indifference displayed by the four people who did nothing to save Kyle - even though saving them WAS their job - is so shocking - it makes me nuts.

Because if they do, they know they're opening themselves up for a lawsuit, which they faced anyway. These investigations are ALWAYS about saving their own asses, and not finding fault or assigning responsibility.

I wonder if it is even legal to the same authority investigate their own employees... that has to be a conflict of interests.

This story was horribly misreported. I know his family from when I lived in Cincinnati. His parents are well connected politically and his uncle is a prominent lawyer in the city. When he was born the parents sued the hospital for not informing them of his spinabifoda. I suppose they would have terminated him if they had known. They received 5 million from different doctors for that. Fast forward to this. The dad had a spare tire stored in such a way that the tailgate could not easily be opened and the back seat was not locked in place. When Kyle claimed over the seat to get his bag the seat locked and he was pinned between the seat and the tailgate. Due to his disability he was unable to free himself from his situation and unfortunately suffocated. There was no error on the police part. They had no way of knowing what vehicle exactly it was and with the darkly tinted windows they could not have seen him even if they were next to it. They were looking for a woman as well. Initially the family said they just wanted to prevent this from happening to anyone else and when specifically asked by a council member if they intend to sue they said no. Of course within a couple of months that changed and they decided to sue. Due to his family connections in the area the city settled with the family for an undisclosed amount. His parents are disgusting and have played the victim and distorted the truth throughout all of this. What happened to him was his dad's fault if anyone's.

​@@jefferyepstein9210I was not aware of that, thanks for the perspective and context

@jeffreyepstein9210 who hurt you? Geez.

@@bunberrier It has been reported on as well

@@pineywoodslawandcrime So speaking truth means someone hurt me?