Is that good

@@justthatguy971 certainly it is fantastic. It means even if there has been a damage or fault to the NBN service you will have ability to make calls and keep a internet connection until the NBN is restored by the technicians. Ie redundancy

@UCzO5Uqkd6T0ZJ5pP-OF-51g yes most definitely, you need to contact your provider and notify them your service is only working in backup mode. This way they can run some tests and log a service restoration ticket with NBN to restore your service. Note: to avoid time delays be sure nothing at your site is faulty,if it's first use be sure you are plugging into correct socket and the right wiring of modem (check manual)

Is the wan/dsl light green? Do a factory reset (paperclip in reset hole at back for 4 seconds) Check your user guide to confirm all the cables are plugged correctly.

Are you talking about adding the new wifi ssid and password to your devices? As the modem doesn't require any passwords and usernames on fixed wireless. Once you know the correct UNI-D port of the NBN FW device, connect that straight to the red WAN port of the smart modem and it work straight away. The WAN and online lights will be green on the back, and the front light will be green also

same

Ok guy you must go bathroom and see if bat live there i had a bat there and is screw up my nbn connection u kill it ok?

Switch internet service providers

@@boblob3509 ty

What turns orange exactly, which light? And what type of Internet service do you have? ADSL, fixed wireless, FTTN, Fttp??? Factory reset the modem, then go though the fault finding steps with your provider to diagnose if that does not restore it.

Try plugging into the one of the four yellow LAN ports on the modem, then to your PC...

@LINDA RUTENE how did u fix it

Same

Same

That means that's its not on the NBN service!!! Either: 1/ you connected it up not to the correct NBN socket in your house (try other sockets like the kitchen or bedroom to see if it works) 2/ the modem wiring is incorrect, recheck slowly the manual diagram for the correct way to plug in the socket to your type of service. 3/ has a fault, contact your service provider to diagnose with testing if this is the case, then they can book NBN to investigate and resolve. 4/ to speed the process you can employ a skilled registered data cable that knows how to check wiring for NBN, that will confirm the problem is outside in the network, and can't be fixed quickly inside

That is 4g backup u bad internet

Same

It's working on telstra backup 4G mobile network and not the NBN. You need to contact your provider and diagnose the issue, and possibly book a NBN tech visit!! Backup is only a temp service, with limited data and speeds... the modem is meant to be green when it's on the NBN