Although we had a bad experience, we want to share the story of another owner who has had it worse than any of us combined. We know about this story because the owner posted on his instagram and facebook about his experience. His camper caught on fire due to electrical malfunctioning that the owner of Black Series refused to fix. This man is a retired, disabled veteran and his camper caught on fire with his two dogs inside and burned to the ground completely. We didn't mention it in our video because we have not been in contact with that owner yet and are trying to get ahold of him to help spread his message. But this is another example of how crooked this company is. Our problems were nothing compared to what this man faced. You can find his story on his Instagram "twodogwanderer".

Wow, I thought I had done enough research and was ready to commit and buy, glad you posted this, at 65, I don't need any headaches, I will take my money elsewhere, thanks again!

This is insane. Thank you for spreading the word. This company should not be in business.

I worked at a dealership for 10 years and you wouldn't believe how many trailers are shipped without grease in the wheel bearings... crackheads on the line have to go run a line or take a shit so that axle don't get grease. It doesn't get checked during a pdi either. First thing you do when you buy a RV is re-pack the wheel bearings and monitor the shit out of them. I now haul new RVs to dealers and i check the temp on the hubs a few times in the first 100 miles until im comfortable... these new rv's are junk... windows fall out, vents blow off, etc.

I almost bought one . Luckily, the owner of the dealership informed me of all the problems and recommended surveyor legend.

I have been dealing with the same issues since summer of 2022. We had a catastrophic loss of wheel in November 2022. My trailer was in dealership lot for 5 months and they finally replaced the entire suspension from another trailer on their lot. Then we found out that the problem was the frame and the brackets that the suspension system bolts to is welded incorrectly. Our trailer has been sitting on dealers lot since June of 2023. The same non English speaking repair tech came to "fix" our trailer just a couple weeks ago. He apparently did nothing to correct the problem. Moreover he had no tools or equipment to even fix it. We also had the same experience with "Jack" the owner and their FB group page. In fact, we have been blocked from the FB page. Your experience is almost a mirror to our HQ 21.

I needed this. Almost purchased... We'll stick to our little 'Off Grid Expedition 2.0'

That dog in the back is definitely living his best life.

Thank you soooo much. I was an hour away from purchasing a new Black Series Camper and randomly came across your video. I have changed my mind and definitely WILL NOT be making a Black Series purchase!

And this is why we bought an ESCAPE trailer. They were the ONLY company we could find that had any real professionalism and proven quality. The industry as a whole is a pile of *^%(*^).

I just called them, said I had been thinking about buying one of their trailers but that I had seen your video describing your experience with them and that after seeing it I was changing my mind. The guy on the phone told me (as he was tripping all over his words) that they did try to help you, but that they are understaffed so... I then said "so you were unable to help because you're understaffed" and he then said "no, it's not like that... it's more like um um um..." silence. Run!

I'm not an RVer myself, but the RV community seems awesome in helping you with your problem. Keep on moving, brother.

I had looked at a HQ21 just recently at a big rv dealer in CA. The sales guy told me flat out that he wouldn’t sell me one due to all the issues they’ve had dealing with the company and didn’t want my family in danger. He mentioned they had purchased one back to keep a customer happy. I thought maybe it was a tactic to put me into something else. Welp I guess we will go with Xgrid now. Black series needs to make this right and buy back your trailer. Winnebago always took care of us promptly in our current trailer. Also, I’d start a new FB group if I were you. “Black series owners unofficial” company controlled groups are bad.

It’s crazy listening to this video. We didn’t have axle problems yet.. but we had a major failure in all power before we took it out for even one trip. Everything you describe happened to us. The fake UPS tracking, nobody calling us, the dealership not getting paid. They still owe us money and we have received nothing! Like you we felt it was the right trailer for us and it’s been a nightmare.

OMG!!! I'm so glad you guys made this video. My wife & I purchased a MARS-13 trailer from Black Series. We have used it once since July of 2023. It is now February of 2024 and we're about to use it again. We've had multiple warranty issues from stabilizer malfunction to solar panels blowing off while driving. I've filmed everything but haven't posted yet. You guys have confirmed my thoughts on their quality. It's a shame. I will continue watching your videos and good luck with your travels. 🤙

my First RV was and still is a Blue Bird Wanderlodge BUS. Its been allover the Country and up and down Mountains.. Still going stronger than ever !!!

What a f'ing nightmare. Sorry you are dealing with this. But thanks for sharing it to help the rest of us avoid it.

Thank God you were not hurt!!!! Thank you for posting this video, I am in process of researching and looking for my first camper/RV, and this video is very helpful! Thank you and good luck!

Thanks for sharing. I saw that ROA Off-road stopped carrying them about seven months ago and ruled out the black series.

Wow, I've been considering one of these for a year+. It's getting to where you can't trust anyone these days. Thank you for posting this. I hope you get all the issues resolved soon!

We have a 2021 Black Series HQ19T. We have had issues with alignment, wiring and other things mentioned here. Last summer we were returning from a camping trip in SE Texas back to our home in N Texas. We were about 80 miles from home and noticed a strange noise coming from the trailer. I might also add the temp was over 100 degrees. I pulled into a church parking lot to see if I could determine the issue. I got out of the truck and walked around the camper for a visual inspection. When I got to the passenger side of the camper it didn't take long to determine the problem. I was missing a complete wheel and hub assembly from the right rear axle. The axle was dangling in mid air. It was obvious to me that I was not going to me able to fix this and continue home. I, of course, had a spare tire but there was nothing to attach it to. I tried to make some phone calls to insurance but that was a no go. I ended up calling a local repair shop that deals with this kind of stuff. They came over and ended up chaining up the axle and towing it 2 miles to their shop. They ended up keeping our camper over night and we drove home. We picked it up the next day and paid them $800 for parts and labor. We never found the wheel and tire. I did post our experience on the BS Facebook site. One guy contacted me about it and said he was a parts guy at Black Series. He offered to send me a replacement wheel. He actually sent me a wheel which I was happy to get however, the wheel he sent was a 16" wheel and my HQ19T has 15" wheels. So now I have a nice wheel that I cannot use. I tried to re-contact the dude but never got a reply.

Wow !! What a nightmare. So glad you shared this information as I was thinking about buying the same trailer in march. Saved me a ton of money and anger. Hate that you guys had to find out the hard way. Hopefully this video will reach other people that were also looking at buying from this company.

Guys, thank you so much for your time and dedication - I'm positive lots of RVers appreciate the information you provided!

Thank you for sharing this! This trailer was at the top of my list for a trailer this year, and THANK GOD you gave me a heads up!

Oh my goodness! We were just at The City of Industry Monday, Feb 19th, 2024 looking at these trailers! We've been eyeballing them for a year and we were so stoked to go! But my fiance came across your video and now we know why there are hundreds of dilapidated trailers surrounding their building! We thought that was odd but in hindsite, we saw many trailers missing wheels, AC units tore out, many other things tore out and the grounds were full of trash! Especially directly behind the building! The salesman was great and we were interested in the new HQ 21 Patio and one was being assembled inside the huge plant and he walked us back. I grew up in a manufacturing industry, so I know how things are assembled, etc. The place was a freaking MESS! Now we want to drive back there and video all the broken down trailers surrounding the huge building! Thank you for sharing!

Thanks for the valuable information. I was considering one of these trailers, but your video really showed the sketchy work. Keep the videos coming.

Thanks for posting this! I was in the market for one of these. Going a different direction now!

Black series black listed.... It was something that i was looking for but not anymore. Thanks and sorry for you.

I hope you will keep us updated if there is any legal action you can take. I was eye ballin' these trailers and thank god I saw your video first..👍

we've been looking at buying one of these for almost a year now and we're just about to pull the trigger next month. thanks dude you're a real one

I saw your original video and I’m happy to see you guys telling the truth, great video!

Great video and thorough breakdown of the issues you've encountered with your Black Series camper. I appreciate the effort to share these insights with potential buyers and fellow owners. I wanted to point out a specific engineering concern that might not have been fully addressed in the video regarding the spring setup's geometry. The issue with the spring setup, where the bottom cup of the spring is not parallel to the frame of the trailer, is a significant engineering oversight. Ideally, the top and bottom cups of the spring should either be straight or angled but parallel to each other. The configuration you have, with the top cup straight and the bottom cup angled, can lead to uneven stress distribution and potential failure points under load. This is not just a matter of poor design, but a fundamental flaw in understanding load dynamics and structural integrity in vehicle engineering. Addressing such specific engineering principles is crucial, especially for trailers designed for rugged, off-road use. It's not just about the immediate impact on usability but the long-term safety and reliability of the vehicle. I hope this insight adds to the conversation and helps in advocating for better engineering practices in recreational vehicles. This is what clued me in to the problem. 21:24

Good for you for making this video! It is important to get this message out there for people considering this manufacture.

Thank you for posting this video! Money is too hard to come by to be ripped off! Sorry this happened to y'all! ❤

I am a Los Angeles outdoor photographer, and a few years ago, I photographed a series of RVs for this company in Alabama Hills. To put it bluntly, although it's branded as an Australian company, its factory is actually in Los Angeles and owned by Chinese people. Regardless of the quality of the vehicles, the employees and the boss of this brand were extremely disrespectful at the time. We worked tirelessly in the 40-degree desert, only to have our wages withheld after the shoot, with attempts to negotiate them down. Anyway, seeing everyone now saying they're not good, I feel relieved.

Thanks for posting this. I've been window shopping trailers for years and Black Series was high on my list. I looked at everything I could find on KZfaq on them. It was mostly dealers posting reviews. Then I saw one dealer post a review from the assembly plant in southern california where I learned that these are manufactured in China and they're all built to a size that will fit perfectly in a container to be shipped to the US. All that's done in the US is to put the wheels, tires, maybe some suspension components? Everything is manufactured in China. After seeing that - I lost interest. Besides - for an off-the-grid trailer - their solar and battery package is very very weak. I got a 30 foot Flagstaff last year and we used it a lot in the last 12 months and haven't had a single problem so far. Couldn't be happier.

Wow, what a good timing. Im almost bummed to hear this bc i was dead set on buying the hq21 next month.

Thank you for spreading the word. I was considering this brand at one point in my search. I feel bad for you and am lucky that I passed on that junk.

Wow! Thank you so much! I have passed this video along to my friends in the market.

Nice to see that the State of Texas has people with dignity, integrity and honesty when concerning their fellow man.

Wow, I am in Australia and I was thinking of getting a smaller version, now thanks to your video we can keep our money. Well done on the video.

I am glad you posted this video! I live in next to city of industry. I see a parking lot with the trailer you have. I am looking for a two axle camping trailer. I was almost was going to look into them out. Now I will not! I've heard of problems with other trailer companies not backing up their products, but this is real bad. Again ty for posting this!

Thank you so much for using your platform to spread awareness about this issue! I was very interested in purchasing a Black Series trailer as a first, but now it’s back to the drawing board.

Sorry that happened to you! I was wondering why the prices were dropping on these units all over the place. Now I know! Thanks!

Thanks for the honest heads up!

Dude I’m so sorry to hear all about this very informative video thanks for putting it out there.

Thanks for your video on your experience with this camper. I had an initial interest in these, but with this I am completely rethinking it.

Thanks for this video. I was planning to buy one. Don't need this headache

sad... sorry to hear this..... I went with an Outdoors RV myself....2022 24KRS so far so good...

Thank you so much for the heads up on this deplorable company! My search for a off road trailer is reduced by one!

This is what I look for before making a big purchase, an honest and genuine run down of what previous owners had experienced, thank you for sharing your experience. I am in the market of buying one of these units, I know it doesn’t matter what brand or manufacturer I buy from, things can and do break, but it was your customer service ordeal that’s making me reconsider, thanks again and I hope things work out for you!

We have a 2022 HQ21. No major issues yet and let's hope it stays that way. They sent us some minor parts, but also promised to send others that were out of stock. I never heard from them again. We just know we're on our own now. We didn't buy a cheap trailer because we wanted peace of mind. That plan didn't work out because we'll always wonder if something will go wrong on our trips from DFW to Padre Island National Seashore.

Funny that your video popped up in my feed. I work in the City of Industry and drive past the Black Series lot every day and I see that there's always a ton of trailers sitting there. And they keep some of their inventory in a remote lot that some of the nearby car dealerships use for overflow. I've always wondered how the company survives if they can't sell anything.

Thanks for letting me know about this. I was about to pull the trigger on getting a HQ21 and now I'm going to look into other companies.

What a well spoken guy ! I’m afraid I wouldn’t be as calm as him, that is terrible service ! Thanks for your review and good luck 👍

I bought an RV from a large dealer in Mesa, AZ that had a lot of different "adventure" style trailers. When I asked the RV technician why the dealer didn't have Black Series, he snorted and said, "We won't go near them." I didn't pursue it any further - now, I know.

Thankfully, this video showed up on my feed. Went from negotiating a price on a black series to a hard pass. Grand design are also on the list of manufacturers that failed on standing behind defective units.

Glad I did my research, even happier that you put this video together. Will be crossing Black Series off my list after seeing this video (and others). Thank you and good luck!

Glad I found your channel. Saved me a lot of money and headaches. Thank you 🙏 I’ll be sure to share this with my friends.

Thank you so much for your video!! This was very helpful. 👍

I'm not even sure how I came about this video but I'm glad I did. I was seriously looking at one of these. I think I will take a hard pass now after hearing about all the issues. Even if the kinks get fixed the relationship (lack of) from the manufacturer is ruined.

I feel your pain. My wife and I visited their warehouse in Utah. I have to admit they were a littel snooty.

THANK YOU!!!! I was just checking these out with the wife, it’s OFF THE LIST NOW!!

You presented a very good tale of woe and words of caution, hope for the best to you.

Glad I saw this. What they charge for a camper you'd think customer service would be stellar.

I was convinced that the hq19 was the camper for me. After hearing about your experience, I’m looking elsewhere. Thanks so much for sharing your experiences. It will save a lot of people nightmares

I was looking to buy one these! Glad I saw this video!! Thanks much!! Kudos!!

Thank you for sharing your experience

This has me thinking one should pop off the dust caps on any new or used trailer purchase and check the wheelbearings, inspect the cotter pin, tightness of spindle nut, etc. The few minutes spent could pay big dividends and might give you a little insight into what you're getting yourself into. There should be no way this assembly can catastrophically fail without warning. :(

Thank you for the insight ! I don’t think I’ll be buying anything from Black Series anything !!!

Good thing I came across your video, bc I was about to pull the trigger on getting one of these BS campers. Thanks for posting this video. It’s bad enough that their quality control is nonexistent, but the piss poor customer service is beyond excusable. Back to doing research, for sure!😮

I live in Michigan and take hunting trips to Maine. Have been looking at the black series, you've saved me a bunch of headaches. Won't be looking at them anymore thanks for the heads up.

Hey, you should take your story to Liz Amazing. She's building a fire under manufacturers and dealers. Check her out. She's interviewing people for just this sort of thing. Sorry to hear about your troubles. I've seen these rigs and envied them. Not any more.

Thanks for the update. We I guess we have some rethinking on purchasing a black series

Wow. Thanks for posting this video. It was a big eye opener.

Thank you thank you thank you! We were looking to buy a Black Series Camper. You have undoubtably saved us much heartache and money!!! Thank you! WILL NOT CONSIDER ANYTHING MADE BY THEM

i think the way i've seen the way people have been having issues with all the new trailers kind of makes me glade i refuse to let go of my 1973 argosy

OMG, my heart is sinking. I just bought a 22' HQ19 back last November. I haven't had any problems yet besides a few cosmetic issues. My mind is telling me to take it to a local dealer and have them inspect the hub assembly. I hope this don't become a huge money pit.

Thanks for sharing this .. I’m going to look into the roamer now .

Thanks for sharing. I was just about to purchase one. Now I'm going to get something different.

Great video! Very sad that Black Series cares more about make an extra buck then insuring people are safe on the road.

Everyone has issues, it is ho you address them that matters. Hiding from your customers, lengthy delays, not sending things and saying you did. That is unacceptable. We all know RV customer service sucks in general. I try to stick with the common parts for easy sourcing. The only worse than maintaining and RV is a custom fabricated RV, lol! I had a bad experience with my Keystone. First of all the dealer was committing tax fraud. When I took it back for warranty the Feds had chained his gates shut and posted seizure notices on the fence. The other frustrating part is the dealer network is anything but a network. Many have a policy that if you didn't buy it from them you go to the back of the line, or no service at all. The definition of RV kind of implies that you will be traveling when you need support... If my Ford breaks down anywhere in the USA I expect the nearest dealer to help me out. If my Husky tool fails I expect the nearest Home Depot to warranty it. I had faith in Grand Design when they first came to the market. They said they would require their dealers to service all of their customers regardless of where they took delivery. Now you see the frame flex all over KZfaq. If you're not the original owner under the first 12 months they don't support you then either! Sad state of customer service we are living in... Better luck on your next rig!

I would like to THANK YOU for this video , we been looking for A trailers

Excellent video. Sorry for your troubles!

Par for the course in the RV industry, but it does suck that a small boutique company like BS is going the same route as the rest of the mass market brands.

Just wanted to put this out there I have had the same situation not the axels but I was wondering if everyone could get together maybe we could file a lawsuit against them. I bought a brand new trailer and it’s been at the dealership for 8 months waiting there for parts. Thank you for the video glad I am not the only one. We also shouldn’t put up with this anymore

So sorry for all your troubles with the RV. Glad I saw this video , I was almost going to buy one .

Your pup is living THE life. Great content!

We’ll, I was considering the black series trailer but not now!

Unfortunately the owner killed the name and reputation of Black Series. It WAS a great brand. I knew this was the direction the company was headed. I’m surprised they are still in business. I’m glad I left the company when I did.

Wow, glad I found you guys. I was actually considering getting one of these. Looks like customer service is garbage, which is the most important thing when it comes to a purchase like this. Thanks for the candid post.

Thanks for posting this. I had planned on buying one of these trailers. Black Series has been removed from my list.

Just stumbled on this video never seeing a HQ21 camper but coming from an engineering standpoint there are a few things that absolutely need to be looked at. The grease they are using looked inadequate from factory. As you said highly contaminated. The spindle size likely should be increased. normal trailers transfer load to the opposite side due to a solid axle design, These are receiving a twisting force likely causing excessive heat on the outer bearing. Their design is great for front loads but is extremely weak from any side loading. A great example is the front suspension on a old VW beetle. Many buggies use the stock front end for their linear strength. These spindles should come stock from the factory with Bearing spacers. Those that dont know, a bearing spacer helps to reduce compressive load on the main bearing surface and extremely reducing rolling resistance. A side note, everyone should be installing bearing spacers on their trailers. There is no downside and will help improve the life of the bearing and fuel economy. I dont work for the guys, but check out DRP bearing spacers. they are awesome. As for lubricants, switch to a NLGI 2 Calcium sulfonate grease. Synxtreme 2 is a great option. You can even mix in Molybendium powder at a 10% concentration to help increase lubricity.

Contact your state attorney generals' office, please. And, understand, with rare exception, your experience is rapidly becoming the norm in the RV industry. I've been thinking of buying a camper van. After joining a forum and seeing how many problems there were and how often owners were doing their own repairs, I decided to switch gears and look at camper trailers. I'm currently evaluating several manufacturers of fiberglass shell campers. They're not cheap, but from what I've read thus far, the reviews are decidedly thumbs up.

Airstream owner here. Seems the RV / trailer industry has a few issues around quality. We had a few on our 2015 23' trailer bought new but nothing like yours. (Rattles, fuses, fan failure, battery short life, etc.) Good on you for sharing. Hope things go better down the road.

I'm really grateful I came across this video. I came onto youtube today to look for some black series walkthroughs and reviews because what's available on their website is just tv commercials. I've had a Lance truck camper for years and I really love it, but I've been thinking about something more spacious and with actual storage so that I can go out on longer trips. but after watching your and other video and reading comments, this brand is so far off the table now. thank you so much for sharing this info

This kind of story is all too common and is just heartbreaking. I have owned a factory built RV. Never again. I am at this moment sitting in the Mojave desert in my cargo trailer to RV conversion that I built myself. If there was ever an industry begging for government regulation, it is the RV industry. It is hard to believe that RV companies are allowed to sell such crap to their customers, and then disappear when the inevitable problems arise.

Anyone looking to buy blackseries should research outdoors, RV or Nash. They’re both made by Northwoods. I bought it after having a short stint with a no boundaries trailer. I have a 2022 23 DBS. It doesn’t look the part of a black series, it doesn’t have the cool factor, but it is literally indestructible and at a lower price point.

Wow, sorry to hear about your troubles 😢 Thank God you had such a great bunch of guys to help you. When I heard The German Joke 🤣 I knew they were good 🙏

I stumbled into your video. Ironically, before I bought a used Newell coach, I was in the market for this exact trailer. When I showed several of my friends they all thought it was smoke and mirrors from an unknown company. I am sorry you went through this.