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The best part of the new studio is that we can see the dog!

It was so much fun trawling through those comments. I'm a web dev, so it hurt my soul trying to use the new website. 4-5 clicks just to switch between looking at one army then another! Christ on a bike.

I served in O Battery The Rocket Troop. It was the only British unit that was allowed to fly the flag of another country as it's colours, which is the Swedish flag. This was because in 1813 at the Battle of Leipzig the Rocket troop rescued the King of Sweden.

Watching Sugs navigate it live on-stream whilst cosplaying as an elf was priceless. Just an hour of a confused elf browsing :D

We need Pat to re-record EVERY black library audiobook in his newly minted "GW comment reader"

Funny thing on the mention of the terrible website pushing people to Element, I had the same experience in element this weekend. I had never visited the shop before, but its pretty shocking as a customer experience. Nothing is priced, you're directed to use QR codes which just take you to the website - but not everything has QR codes so you just spend half your time browsing the website anyway and the ceiling is falling in. With the reputation (rightly deserved) that element has, it was quite shocking. The Nottingham store is smaller by comparison but a much, much nicer shopping experience.

Geoff’s little rant on treating warhammer customers like children and being put on hold by customer service had me in stitches 😂😂

I do love the interviews, but it's been too long since it was just you three chatting about the hobby. Would be good to get more of these on top of the interviews if possible.

"had literally zero nob heads..." *Cracks knuckles, opens Discord*

Thanks guys (and especially Peachy) for pointing out the pain us White Scars are having now - as well as no Captain on bike, they also deleted regular bikes, scout bikes, the land speeder, 3 other flavours of speeder, and had already got rid of the Khan on bike at the start of 10th. It's become a meme/joke now amongst us Scars that Korsorro is on foot! And then they release the Stormlance detachment - 3 stratagems out of the 6 are for mounted units (so now just outriders and ATVs), and 2 of the 4 enhancements are for mounted characters (now just the Chaplain on bike)!

As a former paramedic in the US, I just wanted to point out the area I am from EMS and the fire department are separate entities. What you guys are talking about is common in other places, but in the Pittsburgh area, almost every ambulance is privately owned except for big cities. For example, in Pittsburgh, the city owns the ambulance, but the ambulance also does all rescue and medical.

You can imagine an exec manage interlocking their fingers and saying the website....we need to homogenise all the sites into one.

Everything from the Sharpe themed intro, to the side tracked chats and even the unexpected ending... Just pure Painting Phase chaos that we all know and love!! haha. Another awesome episode lads. As much as I enjoy seeing/hearing from all the awesome guests and learn so much in those. The ones with just you three being yourselves is just so wholesomely good! ^^ Keep up the great work as always. :)

There is no Captain on bike because we don't even have enough lieutenants yet. Be patient we will get there. (Read in Pat's sassy voice please..)

had the great pleasure of meeting Peachy a couple of times and chatting with him at Newark recently (and being gratuitously pegged) and find his enthusiasm about all things hobby infectiously boundless. Yet to meet either Pat or Geoff but very much hope to in future. The whole way this cast comes across is that you're three blokes that it'd be a pleasure to have a few beers with a get mildly tiddly. Keep up the great work gents

I enjoy the new studio layout giving little doggy more screen time (please just always have the dog lol) and letting you guys relax and spread out more. I also think you have set up the camera angles nicely. Also would enjoy more Pat dramatic readings of comments if you have any weird comments for your videos. It is cool to see how quickly you guys keep improving and developing your content. Dream team! Most fun and relaxing group of people talking about Warhammer on KZfaq.

Whilst I enjoy the episodes with guests, its a nice change to just have the three of you chatting - and Bella is a great addition to the team 🙂

Loved this. You all look so happy and relaxed in the new digs, or maybe it was just the whisky.

inspired by this video i logged in to see what fuss is all about and well I'm glad I was still listening to you guys while I raged at the site, your jovial banter has prevented me from punching the screen.

Love the new set up! U guys are honest, fun and I really enjoy the conversations. 👌

I do like the guests, but it is really nice to have just the three of you and have you all interacting.

Every time i log into the WG page, I need to tell it im from Denmark. And I love to hear you talk weekend morning when assemble minis. thx for videos.

I used to just go on the old GW website and browse, usually buying something (doh!) now I just can't be bothered to try and work through that terrible UI. It's impossible to "browse" the store now. Element, Wayland and Magic Madhouse now my go to! Love the new digs and of course the dog!

The wonderful actor Norman Rossington was the recruiting sergeant in the Sharpe episode, 'Regiment'.

When you see these big square icons, and menus that collapse, the change is to add a canned library that makes the website morph for every device. The downside is it kinda does a lot of weird stuff, like you can grab and move parts of the website, which locks the screen, and then you have to reload to keep using it.

Whiskey and wee , classic guys loved listening to this as i put metal tomb kings together

The Drinking Phase :) Great show guys - really enjoyed it. 100% agree on GW's new website...bit of a trainwreck but I really, really miss those product 360's - they are such a useful reference guide to understand the box art from all angles

In my opinion the old GW web store was creaky and did need replaced. At an absolute minimum the way the dynamic elements of the pages stopped working after a few minutes unless you reloaded the pages was awful, and so was the way region and language encoding was handled. However the new web site is not an upgrade. The Register, an IT news web site has written that GW has been struggling with a massive IT upgrade for years - since 2019, I think. Bringing the new website online suggests to me (and this is utterly unfounded speculation) that someone in management drew a line in the sand and said that there were to be no more delays and the website had to be online by a fixed date, come what may. The intent may have been to focus minds on actually getting issues fixed and things working - but that did not happen and the site launched in a partly complete state.

What a cracking episode, loved all the discussion in the new digs, which are looking awesome already! The new website is really interesting, I generally agree its not good, downright bad in places and it breaks so may best practices, there however a few good elements. The technology side of things is right upto date on the frontend side, however the need for a queuing system and the number of errors thrown suggest the the backend systems are still a huge limiting factor. I think that's the reason for the change, the technology has been vastly updated, and will be much easier to maintain going forward. Putting a managers head on i think the update is good but it feels like the visuals where driven by a managers want to make things look shiney rather than carrying out user research and finding out what the users needs are.

The Phase II Clone Trooper armor cut some of the systems that were in Phase I armor Rex was clearly determined to keep them. Cyberpunk 2020 (the RPG) has a sourcebook for the UK and Europe.

now they have rebranded to the warhammer store the new staff will never know the repetitiveness of 12 times per day, a guy in a tracky shouting "ay do u do playstation" from the door (also the Wētā statue is titus from the space marine games and honestly it looks amazing)

Losing Wishlists just before Christmas seems like a bit of a home goal too.

The thing about third party sides is exactly what happened in our city. A mix of the shop manager was leaving, the stand in didn't show up even when it was told he would, we have no new manager in side. Noone knows what's going on and on top of that the new website is shit. So some of us are just fed up and buy from kutami, minyarts, ebay, taschengelddieb etc.

Great Show. BTW Just ordered some decals from Japan to the UK, and received also a Painting PHASE Sticker. (As per your logo)..You are big in Japan!!

GW's website is a perfect example of Chesterton's fence.

New studio looks great! More battle reports coming soon I hope

That dog is having the best time

Very pleased to see the new host doggo and a great subject matter to discuss

Always feel like a special episode when you gents get to catch up and talk about minis and random stuff.. the true Sidetracked.

They were very proactive and synergized the web portal. It is perfection. o_O

The new website is a puzzle to most people that work in IT and web design space. The gold rules of web design like not having your products more than 2-3 clicks away, avoid having to doom scroll down pages it breaks them. For the grimdark the ruddy website is very bright with mainly white display. I will be honest it looks like someone from the web company or design studio mocked up the screens in power point slides and someone in management told them that is how they wanted it to look like. It is a decent portal or gateway into the warhammer world but they seem to forget it has to be a shop as well. IT is design over function which for a shop is not good. Clearly it was not ready half the site does not work, pending orders dont get displayed. I dont understand why they released in such a poor state.

Think the 9th Lancers were formed in 1816, after the Napoleonic Wars but earlier than I'd thought. Several Light Dragoon Regiments were converted to Lancers around that time and some fought overseas in India and other Parts of the Empire.

“With Jeff twerking and cleaning up dog piss” you say as I’m right about to paint those hand gems on my custodes! The snort of laughter thankfully pulled the model away, but that was some magical timing! Bloody good episode!

1:07:53 snipers use stealth to gain the element of surprise. And there nothing more surprising than a sudden rocket.

In the US ambulances are not tied to Fire and rescue. They are strictly paramedics. However, almost all Fire and rescue have first responders trained in basic medical response with “ambulances.” They are called rescue squads. They will take you to the hospital if the real paramedics are too far away.

Combining Forge World and Games Workshop online shops is a great thing to do. It's the inclusion of the marketing site that makes it all suck. The filtering isn't as flexible either, you can see Horus Heresy and 40k stuff at the same time, so for example you can't filter by Space Wolves and see the 30k upgrade bits from FW and GW at the same time.

The new website is an unintuitive buggy trainwreck...I spent an hour with Customer service this morning convincing them that I ordered One Imperial Guard Box set not 10

Nice to see that Iron Hands still get a little love, with the clan Raukaan marine picture on the wall ❤

In Canada, whether an ambulance belongs to the hospital, the fire fighting service, or is it's own thing, varies a lot by jurisdiction. In Alberta, most ambulances actually belong to the provincial Emergency Medical Services and have their own stations. But that's a "happened in the last decade" situation and so in some communities, the ambulances are co-located with the fire stations because historically that community fire services ran the ambulances. And in a couple of places, like the County of Strathcona (a county is a rural municipality) which has an f-ton of money because all the oil refineries are in Strathcona, the local standard for equipment and training was much higher than the provincial standard (all of Strath County's firefighters are also paramedics) and so they continue to own their ambulances (although they're dispatched by the provincial 9-1-1 centres). But more relevantly, in Alberta it's standard procedure to send a fire truck to any medical call on a "medical assist." There's a couple reasons for that. First, if the problem is on, say, a busy road, a fire truck is a wonderful thing to use to block the road and create a safe space to work in. Second, if the situation involves, say, hauling someone down three flights of stairs, having a bunch of burly fire-fighters on hand is a big help. But third, and most important, in a lot of medical emergencies the most important thing is to get ANYONE there as fast as possible to keep the patient alive until the paramedics can show up. And fire trucks can, on average, get to most calls faster than anyone else. Partly this is because if there's a fire, time really matters, and so there are more fire stations than ambulance stations in most cities - meaning the fire truck is probably close to the call than the ambulance. And partly it's just because people *notice* fire trucks - they're big, they're red, they have loud engines, and if you're music really is turned up way too loud the fire truck has that great big air horn. So fire trucks can get past traffic better than ambulances or police cars, and that means they get there first.

Armed Ambulance response teams for Necromunda are an amazing idea. "Sheila, grab your gear. We've got an operation down in the hive, its a surgical strike, in and out in a key-hole entry point. You need to grab a scalpel, a defibrillator, a laspistol and the Heavy Stubber." I can imagine how the opposite gang respond when seeing the Ambulance approaching at speed "Oh shit lads, arm up! its the Red Cross!!!"

Bella may be my new favourite host! Love these casual chat videos just as much as the interviews.

The website could have used upgrades, but it's as if nobody ever went through some sensible user scenarios. The beginning of UX is to come up with a bunch of tasks we want people to do on the site, and then make sure they are easy to do. Every use case of mine for their website is just worse. The site needs another 6-8 months of development, minimum, to be any good.

At this point I'm assuming the 360 removal is deliberate and permanent, since someone figured out how to make a program that automatically turns them into 3D models suitable for 3D printing. A lot of the releases put out just before the new website didn't have 360s. (And just to be clear, I hate this. The 360s were great.)

My largest complaint at thge moment is the lack of a proper filter. Been looking at some Horus Heresy lately and you have to scroll and scroll....

That Necromunda idea about the trauma team is such a good idea! Would love to see it in your Necromunda campaign

A Natalie Portman to sit on my shelf would be good, but given the option I'd rather have Keira Knightley.

12:52 Doggo BELLY RUBS!!! The only timestamp you will ever need ;)

the indexes are all in a free pdf on their site somewhere, the templar vows are tied to their task force, they can take their units and characters on any force but they wont get their vows

Best outro to a podcast video I've ever seen.

Something about the new studio has got you all in a great mood, this is one of the best episodes so far despite not having a high profile guest. Really enjoying it.

At 1:23:09 the “oh Bella” sounds like Alexei Sayle in the Young Ones

I have two of the Sideshow GI Joe 12" action figures. Incredibly detailed. I'd love to have an Imperial Guardsman of the same style.

I don't know what the problem is, the new website is great and there's literally nothing wrong with it. Ahem.

Good bit of banter with the boys 😂

Updating the website would have been totally ok. I think it definitely had issues. What they have done is removed most of the core functionality and key user journeys, while not addressing any of the old issues, which is... a bold move.

In response to your discussion about ambulances in the US: Most municipalities in the US have separate Fire and EMS services, but not all. In some cases, fire and paramedics are the same service, such as New York City. In essentially every fire department, most firefighters are required to be EMTs (Emergency Medical Technicians, like paramedics but a lower level of care). There's a least one case, Maryland, where they have police that are paramedics. But obviously those are usually separate departments as well. I believe that ambulances are pretty different in the US versus the UK. I believe you have entirely (or mostly, at least) publicly funded/run ambulances through the NHS. In the US, there are private ambulance services, such as AMR, that provide emergency response the same way that the NHS would. That is fairly uncommon, but not unheard of. In the US, at least in more rural states/areas, much of the fire and EMS services are volunteer, where people are not paid or paid only a little per call. Additionally, I believe that in the UK, most ambulances have a paramedic and a physician, in the US that is very rare. Most ambulances that are paid would have two paramedics, whereas most volunteer ambulances may have one paramedic and one EMT, or two EMTs. Anyhow, great discussion as always! Enjoying the show, gents (and dog)!

100% down to internal bureaucracy and rounds of gut feeling feedback from whoever managed the product. There’s a set pattern for how all e-commerce sites work, so it doesn’t matter if you’re buying trainers or minis; generally you know what to do. I’m guessing this was made by an agency and not an internal team, so I wouldn’t hold your breath on it being improved much beyond what it is currently, as the cost of taking it beyond a minimum viable product would be huge.

Bought 10 of the new Assault Marines when they came out. I kept five on the tactical rocks and snipped off the other five and glued them directly to bases. Most of the models look like they are running or have just landed from a jump. Felt all 10 being on tactical rocks would look repetitive in a unit.

In Canada you pay if it considered not necssary but if needed you do not ,but just to give a good old jump in Ontario then send you a copy of the bill that you would have paid had it not been covered. As my father just about had a second heart attack when sent him the copy (was about 20 years ago price $110 000).

The story I heard was that it was a whole IT stack redesign, including stock levels, distribution, and the front end -- so that ideally things should be smoother in terms of product distribution. But yeah, the UX is very 'adaptive' and has too much spacing

So that website. A friend of mine is an epileptic. He literally can't use it anymore, due to the flashy fullscreen autoplay shit.

If you are light on guests, there's a crazy KZfaqr who did a 40K video every single day for Orktober!

The ending reminds me of playing board games with the mates and my puppy decides enough is enough and go all poopinator all over the place... oh gosh!

Well, I did get my Necromunda book...still waiting for any confirmation on the new site for my Rogue Trader reprint book. Off to a great start, GW.

Two points: 1) As a member of the software developer union, I feel I need to stick up for GW’s website developers. Even if a website or an app looks fine to the user, it might be creaking behind the scenes - either expensive to run, difficult to maintain or full of security issues. I assume a combination of the these is why GW did a big-bang refresh. I agree that it’s terrible but hopefully it’ll see the kind of evolution that the 40K army builder has seen. (As an aside, I think GW has the same problem that the public sector has when it comes to IT - it simply doesn’t pay market rate for skills and so struggles to attract experienced talent. It’s easy to underpay games developers and painters, less so software developers who can easily get a job elsewhere.) 2) DOGGO!!!!! 🐶 🐶 🐶 ❤

That 15 year solera vat from Glen is a lovely tipple. One of my favourites.

For charity, you guys should do a live stream where the drinks (15yr old whiskey) are free flowing, while answering questions from the community. Also… What a way to end to end the show LOL 😂👍 🐶

Honestly I think a slight bit of polish on the old design and full on forgeworld integration would have been enough. Literally, just have a bit of user testing and implement a lot of user experience changes to make the website practically put minis in your basket. The current website feels like it’s been made by people that like “cool” UI elements. “Oooh sideways scrolling UI elements, so cool!” Said no one ever. Great podcast as usual, I appreciate that you’ve found a fourth member of the team that is hairier than Geoff!

Love a catch up 😊

GW must of had a great deal on squares space by the looks of the site

From what I remember Captain Rex's whole armour is a mix, it's just that the helmets more obvious from the weld lines. The phase 01 armour was more protective but worst for manoeuvrability, but phase 02 had better breathing apparatus and comms. In one episode he gets shot and the phase 01 bit stops the blast which he thanks to the better protection of the earlier armour.

You guys totally summed up managers 😂😂😂

Geoff, have you seen the "Assault Jetpack" from deadly print studios?

Love this episode chosen mugs a dog and single malt whisky ... perfect

And now for something completely different. . . the comfy chair.

The new website stinks of 50 managers spending years in “meetings” and study trips to Bali.

mmmmmmmm the 1/6 scale episode, right up my street!!

Another great video - hope to see more of Bella!!!

Great episode as per……but what an ending!!!!!😂

Both me and my missus are tabletop gamers, our list would probably involve a lot of gw and ttrpgs and proba ly patrick shooting the wedding 😂

Love the new set up - the fung shui is strong

The premier lancers in Napoleon's armies were from Poland. I think they were part of the Imperial Guard too.

Pat the Pangolin Puncher! Need that on a T shirt lads.

Such a cute dog. Not mic'd up though, massive oversight imo

"it's pretty..." Yes, Peachy. Pretty shite! Also, British Lancers were a result of the devastation Napoleon's Lancers inflicted in the battle of Waterloo.

That's either a massive poppy or Peachy is shrinking

You mustn't punch pangolins in the face, they're endangered *and* delicious. (And rarely found working in laboratories with poor safety processes...)

Another class episode fellas. It really is the Bella show!

Converting is my main hobby. I can sit and spin miniatures for hours on end on the webpage. Just to find the perfect bits for conversions. Then i go an buy the miniatures from a local game stor or secoundhand marketplace. Feels almost crminial, wounder if im alone doing this. XD