I met Tara yesterday. She is the best host I ever seen. I work in the industry so I know so many hosts but clearly no one is like Tara.

Being a owner of steakhouse out of nowhere, this video made me teary and I learned a lot, 🙏 Thank you.

Normally these Canadian bosses don’t do anything, but this one was INCREDIBLE.

Wow ! What a great generous CEO. Giving recognition and personal bonuses to her deserving hard working employees ❤

I have been to Mandarin on and off my whole life. Honestly the best thing is it’s consistency and cleanliness. Comfortable place to be with kids. Props to this mainstay restaurant

I love this boss. You can always tell a straight A student, that even though they are through with school, they always take with them that spirit of excellency and competency. She also have a great empathy to her staff and subordinates. I support the Mandarin!

I've been to Mandarin Restaurant many times and was always impressed to see how well the employees treat their customers, and the quality of their food. It's a very friendly business and very inspiring to those who are seeking to find a position on this kind of job.

It shouldn't be so hard to treat your employees well. Too many COOs are unrealistic about their expectations especially when it comes to sales because they don't place themselves in each areas of a company like Tina did. The hostess was so sweet to continue to put on a smile after so much she's gone through at such a young age. I wish her all the best.

Watching this CEO /COO doing undercover is really amazing. She appreciates how hard it is to be an employee. She is so generous to share her blessings to those deserve employees. She has a heart of gold. Mandarin is a great restaurant. I go to Mandarin West Hunt Club or Kanata with my families and friends at least once a week and on special occasions. I wish one of these days, i will have the opportunity to meet with this beautiful and respectable CEO. Keep it up Mandarin.

What a generous boss and first time, all staff were impeccable.

Well done to the Chiu family. Awesome owners

That's probably the best undercover boss show or episode I've ever seen. I thought this lady did a great job. That company has a great reputation and for good reason.

Okay, so I'm ca 20 minutes in, and hearing about Tara's background has brought tears to my eyes, this whole thing was filmed around ten years ago (2013, it's 2023 now!) I so hope Life has been kind to Tara.😢

This was a wonderful video! She made her employees' dreams come true. I dont think there is a company that would ever do that. I have always seen Mandarin Restaurants impeccably clean and organized! Congratulations ❤️

it's so nice to watch the smiling faces of employees struggling to make ends meet! There are people with so many problems, yet managing to work their asses off with a smile is incredible to me!

I love this show. It’s makes me realize how fortunate I am. As I sit here typing, as the waterfall amount of tears that are running down my face, I thank all the people who keep the business alive. Much respect to the Mandarin organization for taking the time to show love and appreciation for their hard working team they have.

I loved this undercover video! Made me cry and more appreciative than I already am! Thank you Tina!!

Loved the way she casually & quietly says, "fire" when the wok burst into flames. No yelling or stress. Keep it up.❤

Tara is an amazing person, I can tell. She has a great personality to greet incoming customers. It’s very important for them to feel welcome. Great job Tara….you’re going to move up high. Also Tina is a great boss.

Awe, those people deserved all those lovely treats. Beautiful ⭐️ ⭐️ ⭐️

Tara is very impressive, though her life is tough but she always optimistic and helpful. Glad with her to get her dream in Japan.

I'm SO invested and moved to tears by these really amazing employees! They are such a gem. Bless their souls and Mandarin ❤

What a wonderful episode. I had been to Mandarin since early 90’s 3 times a week till 2012 when I moved to the US. They are great restaurants and I missed them so much. I remember the early 2000’ Mandarin used to serve you free on Canada day.

I enjoyed this video because mandarin is my favorite restaurant. Many fond memories with my Mother and Father there. I was at the very first mandarin some 40 years ago in Brampton and I have visited almost every mandarin there is.

I normally don't cry watching Undercover but this episode is one of the best and most amazing show and even made me cry. More love!

This video makes my tears like a river the BOSS has a good heart. How I wish I'm working for her company.

I enjoyed this episode so much. You can genuinely see these people cared about their jobs. I'm glad they got rewarded.

What I could say has been well expressed by many others in their comments. The recognition of devoted and hard-working employees just brought tears to my eyes. Tina Chiu - You are a champion - keep up the good work - and I wish for you - your extended family and the MANDARIN chain of restaurants all the success in the world - keep doing what you are doing.

Thats a great way to retain hard working and talented employee. She is great COO. Love her generosity. It goes a long way.

I love you Tina Chiu ! thank you for being so generous and appreciative to ur staffs! God will surely bless you and the Mandarin Restaurant!

I absolutely love what you did to your employees. You value their work and dedication to your company. Well done.😊

As a great big fan of Undercover Boss both Canada and US, this boss is by far the absolute most generous and appreciative boss of all undercover bosses. Tina Chiu may God bless you and your family. Your and an parents have done a superior job in raising such an empathetic, caring, generous and intelligent lady.

We used to go to the original restaurant in Brampton all the time. You had to climb up these very steep steps to get into the restaurant because it was on the second floor of a strip mall. I remember the owners being very nice and very friendly and very family orientated. When the kids were little all they wanted to eat was Jadu chicken wings and rice and the restaurant was small enough that we could let them go up to the buffet by themselves and still keep an eye on them. I had my 40th birthday party in that original restaurant. Great memories. Other thing I remember about this family is that they always gave back to the community in the way of donations for the hospital etc.

I love how thoughtful of the prizes are, especially on Tara’s trip to japan, to witness a different hosting culture that is often considered among the best.

It’s heartwarming to watch this kind reality vlog. It’s true, your workers are your most valuable asset.

This honestly put a lump in my throat and my eyes leaked a few tears. Your understanding and compassion shows character. Defining You with open ended Love. Kindly Greetings 🔻 🙏

That is how to be a good boss! Really appreciate their employees that giving there best to help grow the company!👏🏼

Wonderful video of Mandarin restaurant and the Undercover Boss to improve not only their business but to reward deserving employees. I've ate at several Mandarin restaurants many times between 2007 and 2011 when I was posted in Ontario - miss this chain restaurant and all the best in this competitive market.

Wow.. great and committed staffs. They deserved the recognition from the boss. Cheers and God Bless..

Tara is the kind of human being that restores your hope in humanity the second you meet her.

I could cry for all these passionate workers to their craft. Deserving hard workers

All the CEOs and corporate executives need to do this !

In my point of view, one of the best reality show ever, you work hard, have a great passion for your work, and your boss appreciate and pay it forward! What a happy ending!

Definitely the best Under-cover Boss episode I have watched. 😁😢😁👏👏👏👏👏👏👏👏

Wow!!! What a great job done by undercover boss. Look at the true emotions of employees when they are appreciated by the management and taken care of with small gestures. In fact, all businesses must follow this best practice. Just loved it. 🎉😊🎉

Business cannot be successful without hard working dedicated employees. Happy to see Manderin recognized & rewarded their employees. ❤

I miss my mandarin. Love the food. I'll go when I come back home. Thanks for taking care of your staff. You made life easy for everybody working

Undercover Boss Canada wow....I'm very humble and emotional by the outcome.

Even though the management team was amazing & the COO as well, the quality of the employees is what I am mostly impressed. The rewards they received were so meaningful & personalized :) Fantastic episode !:)

Customer Service is easy to talk about, but it takes dedication, true listening and communication that acknowledges understanding of what is being communicated from the top down as well as from the bottom up! Awesome Job Mandarin. . . Truly Awesome! Michael Freeman Elizabethtown KY USA

This video amazed me so much, great respect to CEO who went undercover, she has a big heart, tears poured from my eyes towards the end of the Video, God Bless you Mandarin restaurant.

So touching and beautiful!! Wow, I guess I'm in tears watching this show!! Bravo to the Mandarin restaurant and for Undercover boss!

Love this family, especially the daughter with a big heart.

This is a surprise because so many Asian restaurants (all Asian restaurants) I've gone to they don't really care about the customer. This is a beautiful woman who really cared. Did me a lot of good to see this.

I have such fond memories of this restaurant from my childhood and have celebrated many friends’ birthdays there! This is a fantastic episode!

My only problem with this show is that there are tons of hard working people in every company and only a very few employees are rewarded for that.

Tina seems very caring and generous. The problem with the Mandarin is the price for regular working people. A more reasonable price and your volume would more than cover the lower price. Namaste🙏

I watch this show because i know there are still good people in the world god bless you all It gives me hope

This was such a great video. Really wonderful that Jenny responded with such wonderful ways. Heartwarming to see! Wouldn't it be something if all management did this!

This was a great video. Working in the service industry for 5 years to have someone who appreciates your work is really crucial. If your mind is stable and you are motivated to do better and better that is how the employees last long in your company. Scolding and getting angry at your employees and treating them as slaves would not in any way help to grow your business. Treat your employees as you treat your customers. Would love to visit Mandarin when I will come to Canada. Great work and thank you for treating your employees as your own family and helping them fulfill their dreams. To conclude we are all human and should be treated in an equal and respectful way.

Thanks for adding mandarin subtitles! I always watch all my shows no matter what with mandarin subtitles. So I can constantly learn new words and constantly learn how general day-to-day words are said.

Great show, glad the employees got rewarded. I love Mandarin, it's my favorite restaurant.

A wonderful, generous boss and great employees.😊 I will definitely visit this restaurant when I am in Canada.

I wish US companies also had these kind of undercover boss! Love these kind of videos! So motivated! Thanks for sharing!

What a beautiful and heartwarming episode, I loved all of them! Great work ethic, and dedication from the owners to see through.

Peter is such a great employee. Who wouldn’t want him in their company. Feel so bad for Tara, what a great girl. God bless her.

Lol! “It’s like crap” good chef!👏🏽

All the employees featured in this episode are gems.

This is awesome for ur daughter to take control of her future greatness

It's now 10 years later. I would love an update on each employee. Also, this is one of the most generous & genuine employers in Undercover Boss. I was pleasantly surprised.

😊 I came from South Africa in 2002. I live in Ontario, Canada--a beautiful country! My favourite restaurant is MANDARIN. Excellent value, huge variety of choices, efficient friendly service, comfortable decor and seating. I tecommemd Mandsrin!

We've definitely got to try Mandarin Restaurant whenever we see one! Thank you for taking care of your employees🙏😊💜

Impressive, coming from an ol Canuck living in Colombia. It was nice to feel connected just for the moment. Well done/Bien hecho!

VERY good employees.

I was literally crying at the ending part. Your generosity and kindness will be a blessing to the Manderin Restaurant.. I love this video.❤❤❤

Always love the soppy, feel good endings!

I'm just happy for everyone in this story

Excellent, well-deserved, and perfectly matched rewards for the staff. Best wishes from Cambodia.

I enjoyed this. The staff are so deserving.

Why I'm crying 😢 😭 🤧 that is so nice, we all need about undercover boss!

Great experiencem i was making tears. thank you. San Diego Ca.

Finally, we have an Undercover Boss corporation that didn't cheap-out when it came to employee recognition.

yes wow! some very high quality employees there! well deserved recognition!

❤❤❤ this show always makes me cry at the end. I just love it when people who do good do others. appreciating their hard work and their passion. God bless.

Congratulations on the brilliance and excellence in what you do. Mandarin surely makes a pleasurable gathering and dining experience for family and friends.

This was amazing. How generous. What a great company to work for, they really care.

i've been to the Mandarin in Windsor, Ontario and it's fantastic!

This has to be in the top 5 Undercover shows I've ever seen..thank you so much for sharing, Mandarin Restaurant..so impressed I subscribed to your channel today..hello from Brisbane, Australia

Absolutely fabulous, an amazing boss!!!

The best boss in the world.godbless tina and your father.

I don't usually comment, but this was such a beautiful way to spend one hour. I laughed (especially the candor of the Chinese chef), and I cried a lot at the end. What a beautiful service to humanity you did on many levels. And you helped restore a bit of my faith in people, which has been long gone. Thank you. Wishing you many blessings.

You make me cry. You are hero, in all your steps really appreciated

The girl who lost her mother so young, I feel for you!

This was a great one. Very thoughtful gifts at the end. Each one is perfect.

Absolutely!! The employees first and foremost! They run these restaurants, they make them successful... Then loyal customer's and new one's that become loyal lifetime customer's.... Awesome episode...

The food service industry is so difficult and it takes a lot of hard work and dedication to keep a business thriving. I was overwhelmed to learn that the profits were only $1.00 -$3.00 per person/per table. That's a very lean overhead and practically no room for waste/rotting veggies or late deliveries of supplies. Plus, how are the employees paid and bonuses given out with such a slim profit? This must be a very finely run "machine" so to speak. All of the employees are happy and enjoy their positions. They wouldn't stay there for years or have aspirations to become management in the company. I was wholly impressed by Mandarin Restaurant. All of the chain have unity. You know where you are and what you are getting when you pull into the parking lot. All of the staff are wearing the signature tropical uniforms, so you know who is an employee should you need assistance and all of the restaurants are clean and the employees are friendly and approachable. Very nicely managed. There is quality control in the foods that are presented at the buffet and the buffets are kept clean, no cross contamination and the temperature is checked to be kept within food safety guidelines which is extremely important. I'm happy that Ms. Chiu was chosen to go under cover to check on the progress of the family's restaurants. It's important to know what is going on at ground level. Kudos to the Cosmetologist who transformed Ms. Chiu. Her own daughter didn't recognize her and made her burst into tears. Poor little girl. She was terrified that a stranger asked her for a hug, a stranger with brassy hair color! 😂. Table number A2 at location number two... the lady who was seated STARED AT JENNY WHEN JENNY TURNED AND HEADED BACK TO TO THE SEATING HEADQUARTERS FOR THE STAFF. I wondered if it was the brassy hair color that caught her attention.😅. This was a fantastic episode and the MANDARIN RESTAURANT was extremely generous to the employees that trained Jenny. So nice to see. ❤❤❤

Awesome video. Great seeing management taking a hands on approach to experience every day in the business & employee s work attitudes / needs to make a business thrive.

Loved the ending, especially how happy she was to go to Japan ☺️

I have been to Mandarin many times and have always been amazed at their efficiency and quality of their total product. I have always wondered how they are able to handle such high volume of customers and still maintain their high standard - I must add that I have never been disappointed and now I know why - This documentary has shown me everything I always wondered about Mandarin - After watching this - - - I will very likely be going to Mandarin more often - "Big Thumbs Up" to Tina for this great revealing feature !!

I love that the COO is so open and. caring and wanting to improve conditions for her staff. She blows me away - a true business leader