Understanding | "GOOD" ENDING

Рет қаралды 104,165

7 ай бұрын

Some would argue that this reaction is way too mild and that, surely, a guest wouldn't actually be this reasonable. For that, I say... Go check out the other ending! 😉
I hope you enjoy this newest video idea! I honestly couldn't decide on how to end this skit... Would she be understanding? Would she have a complete meltdown? Since I couldn't decide, I thought, "Why not both?!"
If you have a story of your experiences working at hotels, or just in customer service in general, please share it with me! I may even make a skit out of it! 😉
If you would like to have access to an exclusive Discord community, see videos before they go live, watch exclusive content, and more, consider joining my Patreon! 👉 / jessicavanel
New Merch is here! 👚
TeePublic: www.teepublic.com/stores/jess...
Check out my other socials! 🔗
TikTok: / jessicavanel
Instagram: / thejessicavanel
Facebook: / thejessicavanel
Twitch: / jessicavanel

Пікірлер: 89

@SharmClucas 7 ай бұрын

Bad endings are more memorable and happen more often than we like, but I think it's easy to forget that most interactions end up being pretty mundane and forgettable. The majority of people are still reasonable.

@eccentric_peacock 7 ай бұрын

Agreed! It’s mostly better that way. Don’t be the nightmare client. Be patient, understanding and even giving a compliment to your front desk employee can make their day.

@HariSeldon913 7 ай бұрын

And quite often people just need a time frame. Always try to err on the long side as a person is happier to hear that it was finished sooner than expected than later.

@demetrinight5924 7 ай бұрын

The understanding guest most definitely had a better time than the rude guest. I really enjoyed the "choose your own ending" videos. I hope you decide to make more of them.

@harperadhd 7 ай бұрын

Yeah! I would love to see more of these, I like seeing how the characters would respond or how these interactions were handled

@AmarieCAN29 7 ай бұрын

It's also a good anti-karen psa. We are all potential karens and we choose how we behave.

@emmamarkel8410 5 ай бұрын

Yeah the understanding guest got to stay Period. She can change in the changing rooms for dinner if she needs to, and now knowing that it probably won't be ready until evening she'll probably just enjoy her time.

@fuhgetabatit1051 7 ай бұрын

This seems like the more realistic ending to a guest like this. Sometimes when people are on vacation they tend to be more chill

@johnvermette9466 7 ай бұрын

Hmmm... you'd be surprised honestly! Been working in hotels now for 12 years, and more often than not, we see people NOT being understanding of how hotels work, or why sometimes we have to take more time to prepare a room. For example, in the vast majority of hotels in the province of Quebec, there is no more "Smoking rooms". Unfortunately, some "guests" still decide to smoke in their room, and when that happens, we have to leave an ozone filtering system in the room for a minimum of 5 hours to get rid of the smell. When that happens, we usually simply block the room for the night, and leave the machine working during the night to make sure that the smell is gone. When that happens, and we are sold out , we have to try to find another place for the guests (for wich WE pay for), but it's usually not that big of a problem. However sometimes, some guests just don't want to be "reasonable" and prefer to "blow a gasket" at us. Fortunately for us, there is a police station right on the street corner from us... So when that happens, and I don't feel like dealing with their BS, I simply call the cops and have them expelled from the premises. 😂

@waffles3629 7 ай бұрын

You would think, but some people are hella unreasonable. My one grandma would pull stunts like demanding a restaurant comp the entire tables bill because the server refused to "refill" the appetizer. No, not order another one, she wanted it for free. So she'd demand the manager to demand free stuff because she was denied free stuff. Like no, being denied free stuff does not mean you are entitled to free stuff. Shocker, I was always "busy" once I became an adult and she wanted to go out to eat.

@Golladan 7 ай бұрын

@@johnvermette9466But what happens when that happens?

@onemorelivingvids 7 ай бұрын

As a hotel employee, this was so much more satisfying than the bad ending. Almost therapeutic 😂❤

@Lilitha11 7 ай бұрын

Aside from showing how it is much better to be polite, this also shows that you can actually benefit a lot by asking for stuff. If you are willing to work with people, and accept a no when they can't help, it can really pay to ask.

@simonnathan7404 7 ай бұрын

No kidding. We once were late to online check in for a flight and there weren't any seats next to each other (other than the expensive exit row). So the next morning when we got to the airport we asked really nicely at the counter and there was (obviously) nothing they could do, so we smiled and said "no worries, totally understand, thanks for trying". Then an hour later, guess who gets a tannoy call upgrading us into the exit row for free...?

@JackofWhitechapel 7 ай бұрын

These are literal training videos for customer service and for how to be a good customer. You're great. I love this choose your own adventure style. Please make more of this format!

@murmel1978 7 ай бұрын

My personal experience? Being the good guest is aaaalways in my advantage. Last time it got me the fee for the parking lot waived, like 70 Dollars, the time before it was a free upgrade. It costs me nothing and gets me always something. Hotel, Supermarket, Restaurant...i like being liked :-D

@emmamarkel8410 5 ай бұрын

It certainly won't entitle you to anything, but at the very least you and everyone else around are happier and things go smoother, which is reason enough to be kind. If you're lucky like you've been a few times, you may get perks! Being rude almost never comes at an advantage. It does make you & others unhappy, and may end in disadvantage too. In the bad ending the rude girl gets kicked out of the girls trip.

@Ephemerides 7 ай бұрын

I love the meta endings. This was such an interesting choice to make multiple endings, I love how creative you are

@benedettakiriaki 7 ай бұрын

This idea of choosing our own ending is awesome because is interactive, I love it ❤

@stevefoster5172 7 ай бұрын

Having been in customer service the bad ending is how it goes most of the time with the entitled ones. And they never seem to learn either.

@stevefoster5172 7 ай бұрын

@JessicaVanel_on_te_le_gram What did I win?

@Megazyi 7 ай бұрын

I'm about to start a new job as a customer service and this kind of videos definitely helps me

@saraa.4295 7 ай бұрын

I had a situation like that as a guest, though it was the original room. We could talk the reception into letting us in and store luggage/change and then leave the room for housekeeping to finish up!

@wristdisabledwriter2893 7 ай бұрын

I liked the bad ending more. Mainly because it was still solved very well

@johnnytheyoungmaestro 7 ай бұрын

This is super sweet. It's always an amazing feeling when the customer feels satisfied in the end. :)

@philollenberg 7 ай бұрын

I've definitely been that manager, looming just around the corner to intervene when I've seen an iffy client situation.

@kagomefox 7 ай бұрын

This was so fun! Please do more of the choose your own ending vidoes! Its really exciting to see what happens in each! XD

@Whatever_Oliver 7 ай бұрын

nice and wholsome to cheer me up and im all here for it. Thanks Jess!

@Alejandrapark97 7 ай бұрын

If the idea was to made a "pick your own ending" video this and the other ending video should be linked to the first video, i think you forgot to do that 😂 either way it's a cute video and idea

@PB-tr5ze 7 ай бұрын

A good manager trains and trusts their staff. They should stand by in the wings just in case, but should be confident that their staff can handle most common problems and can usually make the right call.

@RedT...TheOriginal.NotANumber 13 күн бұрын

I love the interactive videos, and was about to comment something to that effect.... Then I realized I basically LIVE the interactive video every time I deal with customer service at [insert business]. Or, when you really think about it, dealing with anyone anywhere. Welcome to LIFE: The Fully Immersive Interactive Role-playing Game! Choose wisely.

@Roxase12 7 ай бұрын

Watch the bad ending to see the wholesome ending

@Crystalelements182 3 ай бұрын

I try to be that kind of person when interacting with any form of customer service/hospitality workers. They work so hard to accommodate and help with whatever they can, and reacting with pateince and understanding makes everything so much easier for both parties. The only times im not super pateint and understanding is when talking to companies that dont address the problem or explain and try to distract me from it (eg credit card and phone companies)

@francinesanchez5402 7 ай бұрын

Yes!! Please keep making the choose your own. It’s fun to be guess and also probably educational.

@trenae77 7 ай бұрын

I was at a conference this past spring and our room reservation was several hours overdue. I didn’t have anything to do so was just hanging out in the lobby. About an hour past, one of the staff asked if there was anything they could do for me, and I just mentioned that I would like somewhere I could put our luggage (my roommate and I had formal attire for evening events that took up a lot of room) and they very kindly tucked it into a space out of the way and I was able to mingle with other conference members and enjoy myself without worrying about my items until the room was ready.

@Fatherofheroesandheroines 4 ай бұрын

God I hope all those hotels I stayed in remember my ' good' endings.

@HariSeldon913 7 ай бұрын

I was hoping you'd resurrect the bartender character for those drinks. 😺

@Caitlynn552 7 ай бұрын

Gotta say, as a guest I would have asked for a timeframe on the wait.

@emmamarkel8410 5 ай бұрын

Honeslty as a hotel clerk I would start the upgrade conversation by giving her a ballpark time.

@fortunes_youtube 7 ай бұрын

I haven't done a choose your own adventure on youtube since annotations were still a thing....like maybe 12 years ago. So nice to participate

@RhyperiorRanger 7 ай бұрын

And then Jessica woke up

@heathercampbell6059 7 ай бұрын

We need more comparisons like this out in the world. Sadly, common sense isn't so common anymore. :/

@heathercampbell6059 7 ай бұрын

@@JessicaVanel_on_te_le_gram Cool! But... um, I have no idea what I won or that there was a contest. So is there more info on that or was this just a fun joke? I'm fine with either way. :) I would like to say that I enjoy your videos because I used to work at a Motel 6 and while It was nothing compared to the Disney hotels, I definitely relate.

@robbinruffino1201 7 ай бұрын

The ‘bad ending’ was better!! Lmao

@philmon88 7 ай бұрын

Your videos make me want to join the hotel industry to challenge myself and do better :)

@figmo397 7 ай бұрын

I liked the good ending better than the bad one.

@charlotteinnocent8752 7 ай бұрын

All joking aside, isn't this how MOST people are? The Karens are called so because they are the exception no the rule. Me, I'd have been so chuffed to have the balcony and the sea view I'd have gone out for a little shopping while I waited and got a little thankyou card for the hostess. This is a "most people" ending, and in a bit we'll see the "Karen minority" ending!

@Justme-ok3bf 7 ай бұрын

I couldn’t even imagine getting angry. Besides they never even booked that room to begin with!

@13hauntedswiftielivie 7 ай бұрын

i love these vids!!

@8new888 7 ай бұрын

I loved choose your own adventure as a kid! Very cool ❤

@jezikerr3720 3 ай бұрын

So we actually had a similar thing happen. Totally our fault that we came early. It was a convention and things just happened that way. We were totally ready to wait. We had paid for a city view and they said it wasn't ready but would call us as soon as it was. We walked around for a couple of hours and just decided to check on it, not expecting anything. They were super polite and apologetic, even if they had no reason to be. We told them it was all good, we were ok, just looking for an eta so we could plan accordingly. They said that while our original room was not ready, they had another room, same kind, but on a higher floor, so it was a nice bump. They were very nice and gave us our keys, told us where to go, and made our weekend great. Kindness and understanding are excellent tools. The room was awesome and i really want to go back next year.

@anttibjorklund1869 7 ай бұрын

This was wholesome.

@MartheMauve 7 ай бұрын

So nice the 2 endings - I enjoyed it

@user-lw5bw1fy2r 7 ай бұрын

When I watch your skits I'm starting to wanna work at the hotel)

@pixelapocrypha 5 ай бұрын

This is precisely why I tell people you always catch more flies with honey. The number of times I've been treated well just because I treated the service team helping me like humans. It really is worth it to build a rapport of being an easy to work with, reasonable customer so when things DO go wrong, you have a bunch of people that *want* to help you. (Plus, you know, these people are humans and we should treat them nicely regardless.)

@callmeafter10 7 ай бұрын

I’d like to believe this is the majority

@senyart890 21 күн бұрын

Much better than the power play version.

@kirbs510 7 ай бұрын

Picking the good ending cuz we all know that Jess deserves it 😅

@madamepsycho1 7 ай бұрын

Oh, if only more customer interactions happened like this❤

@mariaskabardonis8353 6 ай бұрын

I like the good ending not all guests are unreasonable

@Ysbjorn07 7 ай бұрын

meanwhile in a parallel universe

@torahanabusa7761 6 ай бұрын

While I am on vacation, i would be chill about it but I have anxiety, it gets pretty nasty, not in a Karen sort of way, if i can't find a hotel to stay at. I panic first and frantically look through hotels until i find the right one, but i am never an asshole while I am anxious and panicky, I am willing to understand the front desk's pov of things.

@lindaliriel 7 ай бұрын

Shoot I'd be like. wait, I can pay for late checkout? How late? How much? SIGN ME UP I don't have to worry about leaving on time yipeee

@garypierce7380 4 ай бұрын

I never act mean to hotel staff even when I should. If I mistakenly check into Bedbug Inn, I blame myself for making a bad choice. I've picked some skeezy looking hotels in the past but got the "good" room by being congenial.

@Pinklls 7 ай бұрын

I saw both of them and I would rather this ofc

@atrapp27 7 ай бұрын

WHY CANT I HAVE MORE GOOD ENDINGS!

@darrenskjoelsvold 7 ай бұрын

I choose this one.

@AylinRise 7 ай бұрын

I find it funny the bad ending has more views 😂

@emmamarkel8410 5 ай бұрын

I watched both but I did watch the bad ending first so... yeah I guess I'm one of the ones who likes the drama.

@AylinRise 5 ай бұрын

@@emmamarkel8410 Oh I did too but I still just found it funny lol. No judgement from me! Have a great day/night :)

@emmamarkel8410 5 ай бұрын

@@AylinRise samee lol... yeah no judgement for drama lovers...but what I ACTUALLY find funny is that the bad ending has more views than the first part of the story 😅

@AylinRise 5 ай бұрын

@@emmamarkel8410 Oh wait does it? Of thats actually really funny lol!

@emmamarkel8410 5 ай бұрын

@@AylinRise Yeah when you'd commented about the views they'd gotten, I actually went to check how many views each video had in this little mini-series I guess you could call it, and both the first part & this video had were on the 70k range while the bad outcome had over 100k views.... literally the dramatic part has 30-40k more views than the intro explaining what lead up to it. 😅

@Mr_Tinez90 7 ай бұрын

The chaos lover in me is sad 😢

@Rory_Macdonald 7 ай бұрын

Bad ending better

@Eomma2023 7 ай бұрын

Hey Jess...how many interactions end this way in real life?

@user-eo4it2rn1f 7 ай бұрын

what is pay for late check out?

@user-eo4it2rn1f 7 ай бұрын

@@JessicaVanel_on_te_le_gramfrrr????

@jimmarco 7 ай бұрын

So not being an asshole to the hotel employee actually works out better for ya....who knew?? 😂

@pohefan3461 7 ай бұрын

I will say that it is a bit dumb when you have check in and check out times and you in the first video didn't exactly say later that evening but said a couple hours. Communication could've gone better from the start by saying "This room won't be ready til later this evening" instead of having the guest play the potential waiting game. While this was a better ending, she would've also had a right to be upset by the lack of clear concise communication.

@carlairving 7 ай бұрын

I must say I'm disappointed. I was hoping we would be choosing between good Jess vs mean Jess LOLLLLLL

@Js_a_dumb_blonde 7 ай бұрын

@MobbyLug 7 ай бұрын

Who wants more skits of people like this ?? 🩵💙✨ 👇

@kiadadangelo7973 7 ай бұрын

Yay I’m early!

@Swiftyaee 7 ай бұрын

3rd❤

@user_2793 7 ай бұрын

I thought you were Finlay Christie with a woman filter on

@PumpkinpickingWmads 7 ай бұрын

STOP POSTINGMIN HER

@big8dog887 7 ай бұрын

Wouldn't it be fun to stay at a hotel where every employee and guest looked like that? I'd book a reservation, except I personally don't have the right look myself, I'd ruin the aesthetic. 😁