Get the PDF here: valuetainment.com/19-customer-service-mistakes-to-avoid/
@lifebeginstoday13652 жыл бұрын
No. It is just a link to the video. There is nothing we can print.
@antonioperezreynoso23 Жыл бұрын
The link does not work
@jonathanschulman7700 Жыл бұрын
not here
@ciprodriguez29946 жыл бұрын
Very Often I when I take my 11 yr old boys to school we listen to KZfaq. Today was no different. We listened to another fine example of Valutainment. THEY LOVED IT! They asked to hear the rest on the way home from school. Such am immensely important message. Thank You
@yevytiver27996 жыл бұрын
Glad your instilling them the entrepreneur spirit at young age
@leadersofthenewschool6 жыл бұрын
That's awesome
@kaolid6 жыл бұрын
You know Pat, I will pay for these kind of videos, but what I like about these videos even more is that it’s FREE.
@jakeford15606 жыл бұрын
The dislikes are people that work at Avis😂😂
@adrianb35076 жыл бұрын
yea board members pooling their google accounts to get 19 dislikes lmao
@tropicvibes5 жыл бұрын
Jake Ford lol
@stevestraface58806 жыл бұрын
Great information Patrick I think one of the most important things about customer service is the tone and the empathy that you show over the phone and letting the customer do 80% of the talking and let them talk first let them get out what they are concerned about and not interrupt them when they're talking
@arnoldolorenzo34745 жыл бұрын
If only companies did all these things. It’s life and death these days and many companies choose to die off because they don’t pay attention to this. I feel so bad for companies like sears and others that just couldn’t make it not just because technology is making them obsolete but because they’re making themselves obsolete by having awful customer service. When a customer can buy an item online in their pajamas but instead choose to walk into a store to buy that same item, there needs to be added value. The added value should be the customer service rep, the sales rep etcetera giving them a smile, saying thank you, just doing the basics. That’s gold and that’s what you have to think every time someone walks into one of your businesses. This person chose to walk in and not just shop from home on their iPhone or laptop.
@LittleJohnyDance5 жыл бұрын
your energy is amazing! Thank you for this video, I'm starting a job as a customer support rep so this information was really useful :)
@md.muhimenulislam82986 жыл бұрын
Thank you sir for the contribution in the CSM system .
@briantobias92126 жыл бұрын
I always look forward to your content!
@angelaviolet3 жыл бұрын
Thanks for the download, I'll practice it.
@JP-ll8iy5 жыл бұрын
THIS IS GOLD!! Will be watching this over and over, sharing with colleagues and will use it in our upcoming office meeting ! Thank you so much Patrick!
@entre91996 жыл бұрын
Great pat. I'm implicating all these examples and will print them out and send them out to my team. #valuetainment
@charlieblvd53842 жыл бұрын
Exceptional Video.! Need more like this.!
@entrepmobiledetailing7226 жыл бұрын
I believe one of the greatest things about this channel, it’s topics and principles is that the vast majority of lessons to be learned are applicable not only to businesses, business managers and entrepreneurs but employees for most industries also. Brilliant content. Absolutely brilliant.
@Jahguaar Жыл бұрын
Knowledge supports growth.
@brotherschannel98106 жыл бұрын
your energy was great pat and i just love to see valuetainment getting better and better:)
@NishantSharma-rs5eo6 жыл бұрын
Can't thank you better......Man it was really amazing. Taking notes....learning every single day....Thank you so much....Stay blessed & Stay great....😇💪👊
@ambros0916 жыл бұрын
Great video pat! How about a video on how to build and maintain momentum?
@mauritsv6 жыл бұрын
Great timing, couple days ago i was taking notes of the customer experience video. Now im taking notes of this video, Thank you Guys from Valuetainment 💪
@danielvijulie71236 жыл бұрын
Love your Content! So much Value!
@adeagaemilola71573 жыл бұрын
Wow!!!!! Patrick, U're just making me happy with these videos...... Thanks to Valuetainment Thank you
@baldeepbirak6 жыл бұрын
Great ways to keep happy customers and improve staff with their customer service. Win win for all.
@davosautomotive99144 жыл бұрын
I had a recent customer service experience with PBD company. His People live what he speaks in this video.
@louderbydefinition66696 жыл бұрын
Always great content
@baliqeessalaudeen6 жыл бұрын
the best detailed customer service have ever seen..... thanks PATBET for this amazing class on customer service.... is so sad that alot of people still dont know how important customer service is................ A GOOD CUSTOMER SERVICE DEFINES IT ALL
@julienbongars42876 жыл бұрын
16:30 - Completely agree. Better management can address most of these points. Not better oversight but a better working environment will empower reps to provide better service.
@Discoverythepast3 жыл бұрын
You are on top of it! love it. Thank you for making my day better!! This the man to watch folks. he is on all top of all of it!!! The rite way!
@alwaystamcam88495 жыл бұрын
Avis ignored the wrong customer! Great Content P!!! #TamCam Dallas, Tx
@neillsunderesan54813 жыл бұрын
You're fire man appreciate what you do
@garyfisher96 жыл бұрын
Great stuff Pat! Thank you!
@merukusan6 жыл бұрын
Thank you. You are the best mentor in sales.
@vishaltupper6 жыл бұрын
Thanks Pat. Simplifies so much of my thought process with customer care as I am in hospitality industry.. Appreciate it so much.
@ronysaha39666 жыл бұрын
21 mins of fresh VT content.. karma is kind
@jwac3io2 жыл бұрын
Put you higher compensated, most experienced, nicest people out front.
@ladyowl67436 жыл бұрын
David thank you!!!! Basic 101 customer etiquette is coming back, not feeling as though I'm bothering them (sales person)for them doing their job... Or I get attitude before approaching someone.
@PovilasKorop6 жыл бұрын
The irony is that most of these are common sense if you care about customers. But unfortunately, common sense is not that common, and/or companies often don't care.
@arnulfovasquez7583Ай бұрын
As a manager, the best you can do is empower your seasoned associates. Amen!
@pinimelts69596 жыл бұрын
dear Patrick ! thank you for that great video . can you make the same video concept about sales? ... it will be more the great . cio
@saurabhagnihotri12676 жыл бұрын
Can KZfaq do something about it's customer service? KZfaq should watch this video!!
@pecosriver90024 жыл бұрын
Thanks Karen
@cynthiacameron854 жыл бұрын
Hiya Patrick, thank you, thank you.. ALL of your informative videos should be played for the civil service NEW employee roster on the first week of their hire..(especially in New Haven, Ct,), and weekly MANDATED, there after... quid:(My mom was a.dedicated restauranteur for over forty yrs...small luncheonettes, but we lived comfortably....brother & I worked w/for her..(she raised us alone)...yr after yr mom served breakfast/lunch, (to people she wasn't necessarily fond of), "pleasantly daily.". (Spotless luncheonette, good, wholesome, simple) Sometimes, we'd complain and she'd say, "you like that car you're driving & those clothes on your back,?..like to eat & party in the restaurant". etc??). . "In my senior yes now, & those priceless lessons repeat daily in my memory....was she ethically decent?? Courteous, & happy??..yes, yes, yes...Today, i take care, eat right & am still sort of cute😲...anyways I'm paying a tax bill, in New Haven, CT, (the city & state have been engulfed in decades of crooked politicians, and now, sanctuary crap for toooo many yrs).. Do I observe a difference??? Absolutely, yes, no doubt....."Walking into the tax bureau, an obese woman waves me over to her window. (NO WORDS)..puts her hand out towards the plexiglass division window, (obviously, to receive my info)..Still, NO SPOKEN WORDS and NO eye contact...I say, "excuse me please, can you assist me???"...her eyes drop, look up, then sideways, as though being annoyed w/my question!!!..? Now, obviously, she's either stupid, ignorant & rude, or WHAT???..all 3 ?? Resisting the urge to respond to this nitwit on her level, I simply said, "can I pay this here???"...Still, NO answer, NO eye contact, she barely moved her fat wrist to take my tax paper...proceeds to look up my account, says the amount, i pay it...she hands me my P.I.F., still no eye contact, no, ty, zero, nada...I say, "Thank you so much, enjoy the rest of your day!!!"...she forcefully looks at my lips & a slight, (very slight), nods, lifts a very fat head, in which I presumed, was a ty....I smiled a huge grin, and felt an urge to report her insolence...(of course an urge to do more).. however, My question: would a complain make a difference to this frustrated fat Bitch?!?
@adeagaemilola71573 жыл бұрын
This is amazing !!!!
@afinomusic6 жыл бұрын
excellent advice Pat!
@naturallygiftedhandz52536 жыл бұрын
I got burned big time TWICE by Avis! Once for $485 and then again for almost $17,000. Great vid by the way I am always looking to upgrade my customer service and relationship with clients.
@gourmetburgerbarbogota47636 жыл бұрын
Top content as always PBD
@deepakdeepu57115 жыл бұрын
Very informative
@MattthewRay6 жыл бұрын
Love this!! Thank you Valuetainment!!
@Gamesurfer-td8tw6 жыл бұрын
Great video!
@thesuitmakesmefeelfancy33756 жыл бұрын
Great video as always thanks pat.
@CaptainPlanet0076 жыл бұрын
Hi Patrick! I tweeted to the ceo of Avis on how he feel about bad customers service? No reply! Steve Jobs once reply to a disgruntled customer in a series of emails. This guy couldn’t even respond to a single question. Smh
@jackblack92586 жыл бұрын
Always relevant and applicable content ...Keep it Up Patrick!
@WTG1946 жыл бұрын
at the time of watching this almost 40 000 people heard that AVIS has terrible customer service! That's a lot of potential business lost there!
@MarcoGilardi_MG4 жыл бұрын
Completely agree!
@RahulPahuja19916 жыл бұрын
I had many of these experiences ,Killer One Loved it. it's a great lesson for those who do want to learn Customers Service and some basics of conversations as well Thank you Pat!
@AlexPerez-fo2nc6 жыл бұрын
Broke it dwn all the way . good job .ty
@musicalprofitsniper67336 жыл бұрын
Hahaha, the more I watch this video the more I realise why people keep thinking I were the owner of the company I have been working mostly 2 days/week since early 1990. But, too late to become an entrepreneur? Hahaha. Thank you, Pat for as always the best videos - great creative team of yours.
@dimagass78016 жыл бұрын
I absolutely agree with how important it is to have good customers service. To be honest sometimes when I'm planning on buying something I contact customer service and see how they reply even to my questions. Sometimes I don't even get a reply to if they make an excuse or say I'm at fault I am not going to buy it...My absolute favorite and the very best customer service would be pelican professional products
@geoffreyr15546 жыл бұрын
Software engineering teams could learn so much from customer service teams on how to work together and grow together! Thanks Patrick!
@ChefBoyareB3 жыл бұрын
Helpful way to get an idea of where you stand with a difficult customer is as you progress through the conversation, ask them "Please correct me if I'm being too forward, would you mind if I call you *their first name*". You want to establish communication using Mr/Mrs *Last name*. If they feel more calm and feel you stand on more equal ground, they will give you permission to use their first name.
@adeagaemilola71573 жыл бұрын
U've really made day
@babdigital95015 жыл бұрын
Great Videos. BTW, not sure if its a typo & if it needs to be corrected to "relationship". Thanks again for all the great stuff from Valuetainment.
@PeterTazz6 жыл бұрын
Thank you Patrick, really good videos ! :}
@Stephen84546 жыл бұрын
This was a really good one. I will be doing my best to improve in these areas for sure.
@chghana6 жыл бұрын
Simply brilliant. Thanks
@rafiqlnk6 жыл бұрын
You sir is THE real deal.
@elishawatkins48356 жыл бұрын
Very important content. Vital for everyone
@LaDeeDah6 жыл бұрын
Amazon is the best at customer service! They should run every business lol
@paulhendrix85996 жыл бұрын
Dee A. They're on the way to do it.
@ykc46386 жыл бұрын
That would make a monopoly which then would make them stop progressing as they have no competition
@LaDeeDah6 жыл бұрын
Lol I know, I just mean other businesses should take a page from their book. They are great to deal with.
@Axecelent6 жыл бұрын
wait till they'll make the next market crash
@davidflores95486 жыл бұрын
I support this. I love giving amazon my money they go out their way to help me every time! loyalty
@svmonkey1236 жыл бұрын
thank you for your valuable lessons sir !
@TheBroodler4 жыл бұрын
Sir you look like Dominic purcell of Prison break movie. I learn a lot from your videos
@ulbrichtum6 жыл бұрын
Sorry I can only give you one like would love to give you more. Thanks for the video
@paszkalannohosafo20876 жыл бұрын
Such an awesome video!!
@theproductspecialist6 жыл бұрын
Hahahah, now I could see even clearer why people keep thinking I were the owner of the company I have been working since early 1990 2 days a week having to be at the office. So sad, but sure Patrick - there are so many companies keep ping ponging their desperate customers. Thank you for best valuetainment videos
@garycoachclinton3 жыл бұрын
How would one improve there customer experience in a coaching business?
@coffeewithdinner52086 жыл бұрын
Wonderful advice.
@demeke7736 жыл бұрын
I link your video on my video because you explain your point very well!
@mohamedazarudeen80456 жыл бұрын
I m going to have a book shelve like yours READ, that's creative
@georgewhitehouse28924 жыл бұрын
I think Just eat need to take some tips from these
@dagape57036 жыл бұрын
Thank you for sharing about companies that generate excuses, "Avis" rental car. Companies that generate excuses....end up like Toys R us.
@adamchwiukowski7026 жыл бұрын
I was really frustrated once because of item i bought on ebay, then their email lowered my frustration, good costumer service on their side and i didnt hate them that much.
@corybarnett47573 жыл бұрын
Facebook is hard to get a hold of. I boosted a video. They denied stating that it goes against their policy. I appealed with the same result. The video did not go against their policy but someone didn't like it. I was just getting into advertising on Facebook, but have changed my mind.
@chidichuks28536 жыл бұрын
Great! I bet anyone...you can't get this much value from college as I do here #VALUETAINMENT #GodBless
@unityekeinde52796 жыл бұрын
true talk!
@tameraencarnacion44573 жыл бұрын
I'd like your opinion on customer service in a municipality. This works different than a private business.
@janreekimjarilla86534 жыл бұрын
Wow awesome
@AdamF0726 жыл бұрын
I just realized Patrick looks like Anton Chigurgh from No Country For Old Men😭
@ajgcbavk32316 жыл бұрын
AdamF072 forreal hahahah
@user-mg6ue5bn3z3 жыл бұрын
in some thumbnails he looks like Rowan Atkinson (or mr.bean)
@demeke7736 жыл бұрын
Thanks Patrick I started looking at the companies i'm with and Planet Fitness is one of companies that Have the worst customer service ever!!! I called my actual gym and I called the corporate office. I don't know Why Planet Fitness has a corporate office. The corporate office doesn't handle any of the billing or anything else they just redirect you back to the gym and there is no one above the manager I can speak to according to the corporate office. Thanks for this Video i'm evaluating all the subscriptions and companies I pay.
@charlieblvd53842 жыл бұрын
Love Amazon.!
@apostolis_236 жыл бұрын
Pat thats an amazing video with great content. Just a small point regarding you video settings though. it seems that you have put 2 times your logo down and right of your page which makes it a bit odd looking. Either keep the one with the red lion or the one with the white background. no hater here buddy just a friend who pays attention to details! thanx a million man. Greetings from Greece!
@goldendrop10006 жыл бұрын
One is a watermark, (the big red one) so that his hard work isn't infringed upon. The other is a subscribe button that users can click , (small white one) if he or she is watching the video through a different platform. I know it may look awkward, but both buttons serve a purpose. I hope that this helps.
@apostolis_236 жыл бұрын
Bryan Thank you for your message! 🙏🏻
@flyingbassett4332 Жыл бұрын
Sooooo frustrating when you get the run around, and WHY does one have to keep explaining the same info to each new person. While on that subject, why ask for all the numbers in your automated phone tree, and then get a person who asks for the same info the dang phone tree damanded of you before you ever got to that person. Why?
@PokerADHD6 жыл бұрын
Ill give you one of the best bbq experience ever. Come on pat give me a chance
@selenacrystaleen43365 жыл бұрын
The people you spoke to first simply didn't have the authority to help you the way a supervisor can. It's not their fault if they could they'd love to. Everytime you ask to speak a supervisor it puts the agent in a bad place. People don't realize customer service are people.
@ab15776 жыл бұрын
great content
@Ikram-hg2cj6 жыл бұрын
Great Content
@gyzari6 жыл бұрын
Typical with Avis...unless it's a money producing call, aka sales, lines are answered. Hertz no good either. Always good experience with enterprise
@gawrikondaskar51046 жыл бұрын
Sir I want to ask what can I do to change myself because I do not do what I say and what I decide does not happen pls sir pls help me out because my mind says to go and become entrepruner but at the same time I doubt myself as what I decide it always happen opposite of what I decide to do pls sir pls
@semajalan236 жыл бұрын
Dana should come work for PHP or Valuetainment 💯👍👍👍👍💯
@ya55er40086 жыл бұрын
some companies do not even have a good marketing representers
@AcousticSilkvibes6 жыл бұрын
PBD how do customer service reps determine when to call an audible vs. getting in trouble for what they decide with upper management. I feel like a lot of people are scared to do certain things bc of company policies?
@kingsleyboateng33046 жыл бұрын
Hello Pat, how do I react to customer care mistake no. 1. I am in organization where customers can wait for about 15 minutes before customer are served because there are always a lot of customers that call for assistance. It's apology enough. Also, with mistake no. 7. Competitor activity; it is possible to offer a product totally different from your competitor and there is no way out. How do u deal with such an issue? Thank you
@expeditiontofreedom58406 жыл бұрын
Does Patrick offer, a new „Leadmagnet“ on nearly every new Video? This Wolf ne a little work but Seems very effective because there is a „Cause“ to sign up for different types of prospects. Whats your oppinion guys? Thanks Par and V-Team for your awesome content! 🙌