Get the PDF here: valuetainment.com/19-customer-service-mistakes-to-avoid/

Very Often I when I take my 11 yr old boys to school we listen to KZfaq. Today was no different. We listened to another fine example of Valutainment. THEY LOVED IT! They asked to hear the rest on the way home from school. Such am immensely important message. Thank You

You know Pat, I will pay for these kind of videos, but what I like about these videos even more is that it’s FREE.

The dislikes are people that work at Avis😂😂

Great information Patrick I think one of the most important things about customer service is the tone and the empathy that you show over the phone and letting the customer do 80% of the talking and let them talk first let them get out what they are concerned about and not interrupt them when they're talking

If only companies did all these things. It’s life and death these days and many companies choose to die off because they don’t pay attention to this. I feel so bad for companies like sears and others that just couldn’t make it not just because technology is making them obsolete but because they’re making themselves obsolete by having awful customer service. When a customer can buy an item online in their pajamas but instead choose to walk into a store to buy that same item, there needs to be added value. The added value should be the customer service rep, the sales rep etcetera giving them a smile, saying thank you, just doing the basics. That’s gold and that’s what you have to think every time someone walks into one of your businesses. This person chose to walk in and not just shop from home on their iPhone or laptop.

your energy is amazing! Thank you for this video, I'm starting a job as a customer support rep so this information was really useful :)

Thank you sir for the contribution in the CSM system .

I always look forward to your content!

Thanks for the download, I'll practice it.

THIS IS GOLD!! Will be watching this over and over, sharing with colleagues and will use it in our upcoming office meeting ! Thank you so much Patrick!

Great pat. I'm implicating all these examples and will print them out and send them out to my team. #valuetainment

Exceptional Video.! Need more like this.!

I believe one of the greatest things about this channel, it’s topics and principles is that the vast majority of lessons to be learned are applicable not only to businesses, business managers and entrepreneurs but employees for most industries also. Brilliant content. Absolutely brilliant.

Knowledge supports growth.

your energy was great pat and i just love to see valuetainment getting better and better:)

Can't thank you better......Man it was really amazing. Taking notes....learning every single day....Thank you so much....Stay blessed & Stay great....😇💪👊

Great video pat! How about a video on how to build and maintain momentum?

Great timing, couple days ago i was taking notes of the customer experience video. Now im taking notes of this video, Thank you Guys from Valuetainment 💪

Love your Content! So much Value!

Wow!!!!! Patrick, U're just making me happy with these videos...... Thanks to Valuetainment Thank you

Great ways to keep happy customers and improve staff with their customer service. Win win for all.

I had a recent customer service experience with PBD company. His People live what he speaks in this video.

Always great content

the best detailed customer service have ever seen..... thanks PATBET for this amazing class on customer service.... is so sad that alot of people still dont know how important customer service is................ A GOOD CUSTOMER SERVICE DEFINES IT ALL

16:30 - Completely agree. Better management can address most of these points. Not better oversight but a better working environment will empower reps to provide better service.

You are on top of it! love it. Thank you for making my day better!! This the man to watch folks. he is on all top of all of it!!! The rite way!

Avis ignored the wrong customer! Great Content P!!! #TamCam Dallas, Tx

You're fire man appreciate what you do

Great stuff Pat! Thank you!

Thank you. You are the best mentor in sales.

Thanks Pat. Simplifies so much of my thought process with customer care as I am in hospitality industry.. Appreciate it so much.

21 mins of fresh VT content.. karma is kind

Put you higher compensated, most experienced, nicest people out front.

David thank you!!!! Basic 101 customer etiquette is coming back, not feeling as though I'm bothering them (sales person)for them doing their job... Or I get attitude before approaching someone.

The irony is that most of these are common sense if you care about customers. But unfortunately, common sense is not that common, and/or companies often don't care.

As a manager, the best you can do is empower your seasoned associates. Amen!

dear Patrick ! thank you for that great video . can you make the same video concept about sales? ... it will be more the great . cio

Can KZfaq do something about it's customer service? KZfaq should watch this video!!

Thanks Karen

Hiya Patrick, thank you, thank you.. ALL of your informative videos should be played for the civil service NEW employee roster on the first week of their hire..(especially in New Haven, Ct,), and weekly MANDATED, there after... quid:(My mom was a.dedicated restauranteur for over forty yrs...small luncheonettes, but we lived comfortably....brother & I worked w/for her..(she raised us alone)...yr after yr mom served breakfast/lunch, (to people she wasn't necessarily fond of), "pleasantly daily.". (Spotless luncheonette, good, wholesome, simple) Sometimes, we'd complain and she'd say, "you like that car you're driving & those clothes on your back,?..like to eat & party in the restaurant". etc??). . "In my senior yes now, & those priceless lessons repeat daily in my memory....was she ethically decent?? Courteous, & happy??..yes, yes, yes...Today, i take care, eat right & am still sort of cute😲...anyways I'm paying a tax bill, in New Haven, CT, (the city & state have been engulfed in decades of crooked politicians, and now, sanctuary crap for toooo many yrs).. Do I observe a difference??? Absolutely, yes, no doubt....."Walking into the tax bureau, an obese woman waves me over to her window. (NO WORDS)..puts her hand out towards the plexiglass division window, (obviously, to receive my info)..Still, NO SPOKEN WORDS and NO eye contact...I say, "excuse me please, can you assist me???"...her eyes drop, look up, then sideways, as though being annoyed w/my question!!!..? Now, obviously, she's either stupid, ignorant & rude, or WHAT???..all 3 ?? Resisting the urge to respond to this nitwit on her level, I simply said, "can I pay this here???"...Still, NO answer, NO eye contact, she barely moved her fat wrist to take my tax paper...proceeds to look up my account, says the amount, i pay it...she hands me my P.I.F., still no eye contact, no, ty, zero, nada...I say, "Thank you so much, enjoy the rest of your day!!!"...she forcefully looks at my lips & a slight, (very slight), nods, lifts a very fat head, in which I presumed, was a ty....I smiled a huge grin, and felt an urge to report her insolence...(of course an urge to do more).. however, My question: would a complain make a difference to this frustrated fat Bitch?!?

This is amazing !!!!

excellent advice Pat!

I got burned big time TWICE by Avis! Once for $485 and then again for almost $17,000. Great vid by the way I am always looking to upgrade my customer service and relationship with clients.

Top content as always PBD

Very informative

Love this!! Thank you Valuetainment!!

Great video!

Great video as always thanks pat.

Hi Patrick! I tweeted to the ceo of Avis on how he feel about bad customers service? No reply! Steve Jobs once reply to a disgruntled customer in a series of emails. This guy couldn’t even respond to a single question. Smh

Always relevant and applicable content ...Keep it Up Patrick!

at the time of watching this almost 40 000 people heard that AVIS has terrible customer service! That's a lot of potential business lost there!

Completely agree!

I had many of these experiences ,Killer One Loved it. it's a great lesson for those who do want to learn Customers Service and some basics of conversations as well Thank you Pat!

Broke it dwn all the way . good job .ty

Hahaha, the more I watch this video the more I realise why people keep thinking I were the owner of the company I have been working mostly 2 days/week since early 1990. But, too late to become an entrepreneur? Hahaha. Thank you, Pat for as always the best videos - great creative team of yours.

I absolutely agree with how important it is to have good customers service. To be honest sometimes when I'm planning on buying something I contact customer service and see how they reply even to my questions. Sometimes I don't even get a reply to if they make an excuse or say I'm at fault I am not going to buy it...My absolute favorite and the very best customer service would be pelican professional products

Software engineering teams could learn so much from customer service teams on how to work together and grow together! Thanks Patrick!

Helpful way to get an idea of where you stand with a difficult customer is as you progress through the conversation, ask them "Please correct me if I'm being too forward, would you mind if I call you *their first name*". You want to establish communication using Mr/Mrs *Last name*. If they feel more calm and feel you stand on more equal ground, they will give you permission to use their first name.

U've really made day

Great Videos. BTW, not sure if its a typo & if it needs to be corrected to "relationship". Thanks again for all the great stuff from Valuetainment.

Thank you Patrick, really good videos ! :}

This was a really good one. I will be doing my best to improve in these areas for sure.

Simply brilliant. Thanks

You sir is THE real deal.

Very important content. Vital for everyone

Amazon is the best at customer service! They should run every business lol

thank you for your valuable lessons sir !

Sir you look like Dominic purcell of Prison break movie. I learn a lot from your videos

Sorry I can only give you one like would love to give you more. Thanks for the video

Such an awesome video!!

Hahahah, now I could see even clearer why people keep thinking I were the owner of the company I have been working since early 1990 2 days a week having to be at the office. So sad, but sure Patrick - there are so many companies keep ping ponging their desperate customers. Thank you for best valuetainment videos

How would one improve there customer experience in a coaching business?

Wonderful advice.

I link your video on my video because you explain your point very well!

I m going to have a book shelve like yours READ, that's creative

I think Just eat need to take some tips from these

Thank you for sharing about companies that generate excuses, "Avis" rental car. Companies that generate excuses....end up like Toys R us.

I was really frustrated once because of item i bought on ebay, then their email lowered my frustration, good costumer service on their side and i didnt hate them that much.

Facebook is hard to get a hold of. I boosted a video. They denied stating that it goes against their policy. I appealed with the same result. The video did not go against their policy but someone didn't like it. I was just getting into advertising on Facebook, but have changed my mind.

Great! I bet anyone...you can't get this much value from college as I do here #VALUETAINMENT #GodBless

true talk!

I'd like your opinion on customer service in a municipality. This works different than a private business.

Wow awesome

I just realized Patrick looks like Anton Chigurgh from No Country For Old Men😭

Thanks Patrick I started looking at the companies i'm with and Planet Fitness is one of companies that Have the worst customer service ever!!! I called my actual gym and I called the corporate office. I don't know Why Planet Fitness has a corporate office. The corporate office doesn't handle any of the billing or anything else they just redirect you back to the gym and there is no one above the manager I can speak to according to the corporate office. Thanks for this Video i'm evaluating all the subscriptions and companies I pay.

Love Amazon.!

Pat thats an amazing video with great content. Just a small point regarding you video settings though. it seems that you have put 2 times your logo down and right of your page which makes it a bit odd looking. Either keep the one with the red lion or the one with the white background. no hater here buddy just a friend who pays attention to details! thanx a million man. Greetings from Greece!

Sooooo frustrating when you get the run around, and WHY does one have to keep explaining the same info to each new person. While on that subject, why ask for all the numbers in your automated phone tree, and then get a person who asks for the same info the dang phone tree damanded of you before you ever got to that person. Why?

Ill give you one of the best bbq experience ever. Come on pat give me a chance

The people you spoke to first simply didn't have the authority to help you the way a supervisor can. It's not their fault if they could they'd love to. Everytime you ask to speak a supervisor it puts the agent in a bad place. People don't realize customer service are people.

great content

Great Content

Typical with Avis...unless it's a money producing call, aka sales, lines are answered. Hertz no good either. Always good experience with enterprise

Sir I want to ask what can I do to change myself because I do not do what I say and what I decide does not happen pls sir pls help me out because my mind says to go and become entrepruner but at the same time I doubt myself as what I decide it always happen opposite of what I decide to do pls sir pls

Dana should come work for PHP or Valuetainment 💯👍👍👍👍💯

some companies do not even have a good marketing representers

PBD how do customer service reps determine when to call an audible vs. getting in trouble for what they decide with upper management. I feel like a lot of people are scared to do certain things bc of company policies?

Hello Pat, how do I react to customer care mistake no. 1. I am in organization where customers can wait for about 15 minutes before customer are served because there are always a lot of customers that call for assistance. It's apology enough. Also, with mistake no. 7. Competitor activity; it is possible to offer a product totally different from your competitor and there is no way out. How do u deal with such an issue? Thank you

Does Patrick offer, a new „Leadmagnet“ on nearly every new Video? This Wolf ne a little work but Seems very effective because there is a „Cause“ to sign up for different types of prospects. Whats your oppinion guys? Thanks Par and V-Team for your awesome content! 🙌