You're completely right, the important point was the flight deck and cabin crew handled the emergency well. Thanks for another very good review.

🙏 Not something anyone wants to go through, but it is reassuring to know that crews react so well.

The " right man" at the "right time"!!! This will go down as one of your best production

I really appreciate your positive explanation about the emergency. Your comparison is very fair and understandable. As a sri lankan I again thankful to you for bearing the issues calmly and your patient

Was working that day. We had over 20 fire trucks ready for you. All those fire trucks you saw landside were still coming into the airside assembly point. But we already had plenty on site when you touched down. The response time by mfb was incredible.

At least you got the Parkroyal mate and not the holiday inn 😊

13:36 What a stunning shot of that livery Dennis! Glad you got down safely...flying is so safe it's almost magic.

Oh now I know why we didnt see YOU on our flight back on Sri Lankan at 11pm on the 13th!!! We missed you! 😊 Thank you for your honest account of what happened on Sri Lankan ... You were a hero among us Sri Lankans that day! 🇱🇰♥️🇱🇰 ....

Well Dennis, you made it on to the TV in Las Vegas, I was cooking dinner, looked up and saw your face on the TV news, my wife was on her laptop looking at hotels for an upcoming trip. When I said "Why is Dennis on tv?", her reaction was "you know him?", "Nope, but I watch his KZfaq channel", her reply was "of course you do"..... Sums up my relaxation time really. From an operations point of view. The hotels are the biggest pain to sort, we work with a number of airlines, luckily these situations are rare, but we have close to 10,000 rooms across Vegas so we can normally find space, it just sucks for the passengers, they will have been lining up to get the vouchers etc from the airline, then lining up to check into the hotels. What we try and get from the airlines is a manifest of who is going where so we can precheck them in, that way it is literally give us your name, 10 seconds to sort and here is your key, you have x amount of a food credit, the bus to take you back to the airport will be leaving at x o'clock. Sadly for whatever reason some airlines just cannot figure this out which makes it harder on everyone.

You are so pleasant, well groomed, positive and carry yourself so very well, Dennis. Your presentation skill is so good that it stole the show from knowing more about Sri Lankan Airline. And reg. you, tats how one's persona should be!! :) Thanks for the lovely review and sharing. Empathizing with the Airline Management, everything will go topsy-turvy when such schedule goes off track; its really so very difficult to handle such un-forseen situation and try to push the schedule back on track; that's where the Airlines Management and Team become super-heroes.

Thank you for the story. I have worked as a cabin crew and flight attendant for 34 years. I retired from American Airlines 10 years ago. Each time we had recurrent emergency training, part of the four-day class would be a review of accidents and incidents made by different airlines. These were shared between airlines so that we could study the entire situation, including interviews with each cabin crew member telling what they saw and what each one did. We always learned something from every video. I was in my 30th year, and as I watched and listened to one person telling her story, she said something that I will never forget. She had been on a plane that ran off a runway in bad weather. The plane was on fire. She was trapped at the rear of the plane and, along with a couple of passengers, was trying to find an opening to escape. As she told of her situation, trying to get out, she said, "I made up my mind that I was not going to die on this airplane." It made such an impression on me. I will tell you that all four of the flight attendants were severely injured and never able to return to work. I will add that a provision in our working agreement with the company is that all crew members receive full pay for the remainder of their lifetime. Safe travels to all. Never forget: "I am not going to die on this airplane."

Thanks for flying with Sri Lankan airlines and Honest feedback..Really appreciate your work Sir ❤❤❤ Sri Lankan government must watch this and realise what are the differences between Sri Lankan Airlines and Malaysian Airlines..

I screamed like a fangirl when I saw you on the news Dennis 😂

Dennis, I was asleep with my alert on Flight Radar 24 went off when your plane squawked 7700. I watched as your circled back and did a couple of loops before landing back at the airport. I of course had no idea that you were on board. But know that a fan was watching your aircraft maneuver back while in my bed in Huntington, West Virginia. Thanks for all of your great content.

Your ability to communicate the issue is amazing! Being a 5 million mile traveller with star alliance I only have had one emergency landing with Air Canada and was equally well handled.

Interesting insight Dennis!

This is why it is good to use a travel agent, a quick phone call can sort out, connecting flights, and hotel bookings. Without getting worried and emotional. I always use my travel agent rather than book online.

I've flown on Sri Lankan Airlines 4 times, and all 4 flights were delayed. They have very good inflight service, but they are probably among least prompt airlines in the world.

Fantastic insight from the CATO side and watching it all as it should!

What is huge is you just keep smiling!

Hey Dennis, just glad you and everyone else on the plane was okay. Thinking this was a flight review you never thought you would make. Cheers for what was a safe landing considering all that happened.

Glad you were okay and it all turned out okay. Cool and calm, good one

Once had a nose wheel hydraulic problem coming into land in London with BA, diverted from City to Stansted and I was praying it was straight and dead centre so we didn’t have a repeat of the LA emergency, not least because we had two missed approaches at City and were likely on our last reserves of fuel. These sorts of landings make you so glad to be alive, glad everything turned out ok for you.

Fortunately I’ve never had to be onboard in an emergency situation. Sadly however, I have been on the recovery of many last minute cancelations, one due to a return due to an emergency. As ground staff I sincerely appreciate your words about respect to be patient and understanding. And including the VERY hot tip of finding your own recovery. Brilliant coverage again Dennis! Loved your shots of Port Noarlunga and the Fleurieu Peninsula, aka home

Glad that you could eventually do the needful! That team in Sri Lanka looks amazing!!!!!

Thanks for sharing your experience! Its always interesting to see behind the scenes in these unique situations

Excelent video Dennis and a great production, thanks a million for sharing!!

Wow looks like a wild couple of days ya had there. Glad to see everything ended up being ok mate!

Great review Dennis! What a flight! I really like how you explained everything. Ik denk dat je niet echt bang was. Thanks for this video and greetings from Holland😘🇾🇪

I am always happy when I see that you have posted yet another thorough flight review. I have enjoyed your reviews for years going back to way before I met your family in the Netherlands including your hilarious uncle. Those were the days. Your wife is lovely and I look forward to both of you being in an upcoming review. I like the way you handled this emergency. Of course it can be worrisome but with your light approach and matter of factness, it was a pleasure to watch and certainly educational. Thank you for sharing this important video. I’m sure Air SriLanka is actively reviewing it and patting themselves in the back and also making a few changes. Thanks Dennis. Cheers, Colin.

Love the way you get upset about the delays and lack of communications from the airline. A good training video for your staff on the phone lines, when tour participants start calling or emailing the Bunnik help liens asking for help!

Really enjoyed watching that video Dennis, great reporting. Thank you for explaining all the details regarding the emergency response protocol, I find it fascinating. It’s also interesting to see everyone behaving normally at the start of the flight unaware of what’s going to happen. And seeing all the emergency vehicles waiting makes me feel… emotional, I can’t explain it. I’m glad you were all safe, and the cabin crew remained calm. Keep up the great content!

Love this video! Glad everyone is safe

Very glad you were OK. Good to see the crew reacted well.

Another tip about luggage for those with an awful memory. With so many bags looking the same, I have covered mine in duct or electrical tape. When I get disabled assistance I can just tell them to look for the ones covered in tape.

Dennis, you can never resist that satay aroma on MAS. 😃😃😃

Fantastic video Dennis! The little ending bit about how things go wrong everywhere and how it’s handled is what matters is something I wish more people would realize! Glad everyone was safe though!

Another fantastic review Dennis. Thank you and I’m relieved you and your wife and all the passengers were safe 🙏🏽 I hope UL becomes privately owned and gets the injection of cash the so desperately need, and a strong, dedicated management team that has the airline’s best interests at heart and can make this great airline profitable. A new fleet is needed for a start!

Sometimes you just have to roll with the punches and make the best out of the experience. This was a great vid. Really interesting to see the response protocols being enacted, and also how you navigated your way through the delays. I definitely picked up some pointers that nay prove useful. Thanks 👍

Thanks for the great review. Its great to hear on the friendless and dedication of the sri lankan airline flight crew. Yes, they don't have funding to buy bigger and better flights at this stage, however I hope they will bounce back and make it the best airline in south and east asia again as it used to be when I was small in many consecutive years. In mid 90's during the war LTTE destroyed multiple of A340 aircrafts when they were parked in hangers at night which started the decline of the airline then followed by a period the management was given to Emirates airline. As you said, their staff cabin crew had always been great and that was their biggest strength. I used to fly sri lankan airline all the way from Colombo to New York US via Heathrow and emirates used sri lankan airline and its crew for their flights between New York and London which is one of their most important leg. As sri lanka is now back at the top of all tourism catalogues again and its economy recovering fast, this would be the best time for sri lankan air line to recover its finances and make it strong again.

Thank you for an honest and fair review. I’d fly With UL Anytime

Great shot of Pt Noarlunga reef. Greatest beach in Australia!

This video is amazing I really enjoyed watching it... Blessings to Sri Lankan airlines 🙏🏿

Thank you! For Flying our national carrier hope it comes back on its feet asap

You were so calm about it all !!!

Very well documented, concluded with the good comment about the airline.

Great advice,be courteous and don't get irate, be polite and staff will help as soon as they have news. Love the tip about taking a photo of your hold luggage just in case it needs to be reclaimed.

Thanks lot about your clarification what exact situation that you and all of other passengers are face.

Great video. I have never been in a emergency onboard before. I’m glad Sri Lankan gave you a bed for the night. Thank you

It's all about managing emotions during the wave of adrenaline rush under such situations. Also, sitting on a chair and waiting is always better than standing up Thank you for sharing this experience, Dennis!

Great video as always 👍

Great video on explaining the emergency! Really awesome to see some footage on that exact flight. Definitely something you wouldn’t expect to happen but definitely glad to see you got back safely ! Must be cool having 10,000 people watching your flight on flight radar and number 1 world wide tracked aircraft.

Right on! when i missed my lufthansa connection to india, the airline suggested me some insane 3 stop itinerary using turkish airlines and singapore airlines. I instead suggested emirates because i knew they had a one stop connection through dubai from most european airports. The attendant checked and rebooked me immediately.

Another awesome and very professional flight review by Dennis, when I think about how many flight’s Dennis has been on world wide & on various different airlines., over the years. What happened on this flight has been a very rare occurrence & had a good ending for all involved, they say! flying on a plane is far safer than driving in a automobile!.

Great video! And good it all ended well, even with the frustrations

Wow! What a story. Thank you for sharing this experience and your tips. So very glad you were safe! PS, loved that shot of the Qantas A220 at 13:37!!

Flew SYD/CMB 607/606 EC great hospitality and service Thank You 🙏 SLA ❤🌹😊

Hi Dennis, this was a unique situation to be involved in. Fortunately for all involved, it didn't escalate to anything more serious and there was no reason for an emergency evacuation. But you went through the situation in a methodical manner, and what to expect should such unexpected situations like this occur, snd what to do to minimise disruptions. Im guessing , You must be the only youtuber who does aviation reviews who has experienced an emergency mid air. looking forward to the unanticipated Malaysian Airline's A350 review mate!

As an Aviation Safety professional, it is nice to see flight crew and airport emergency personnel respond according to their training and procedures! As with all emergencies and irregular operations, handling of passengers and information flow is difficult under any circumstances. Hopefully Sri Lankan Airlines will learn from this event and improve (the hallmark of any aviation organization). Also Dennis who was the reporter from Channel 9? Seen a lot of Channel 9 from Comedy Oz KZfaq; wondering who was that interviewed you. Also hope to book a tour through your company when I visit Australia one day. Cheers!

I flew on this aircraft in 1K from Colombo to Jakarta. It was an amazing service.

I guess with all those air miles and travel, one day you were going to experience 'an event' - glad it wasn't too serious and it seems that the crew and airline did their best. The cabin looked great - if you can get 6 hours sleep on a 9 hour flight, you are winning!

I agree with your tips…last year I was on a cancelled flight from Dublin to the us. We had actually boarded and I was able to hear the flight attendants saying they were going to time out. I managed to quickly booked the following days flight and avoided a 9 hour flight in a middle seat, which is what I would have gotten without having booked a replacement flight. I was refunded the unused portion. Quick decision making to take matters into your own hands is super important

Great video. I had a emergency landing in November 2023 a lady had a heart attack mid flight on etihad to London within 25 mins of emergency declared plane was on ground in Istanbul and lady in ambulance we re started 4 hours later not too bad 👍

Great information for when something goes wrong with an airline. Things take time to arrange, especially at odd hours of the day. Its really hard for an airline to get rooms at hotels for hundreds of passengers at short notice, especially since the end of COVID.

Well done on explaining EVERYTHING

Very fair review. No reason not to give the airline a try in the future. Well done the crew.

It looks like you had an amusing experience from start to finish, except for the duty-free matter. I recently had similar issue with a QF from Tokyo’s Haneda International to Hervey Bay. With delays, unknown details and the check-in staff just being bamboozled. But lucky for you, you got on another flight to your desired destination and all I could do was head off to the airport bar… which wasn’t a bad thing!

First, thanks for this awesome video with helpful information. It is great to see why staying calm and knowing what to do in these situations is so important. While I work as a software developer (so it cannot be compared directly) , I learnt that the best thing you can do when you deal with waiting during "Unforeseen Circumstances" is to keep the customers updated regularly. For example, every 15-20 minutes, they should call ground staff or engineers or someone aware of the current development. It takes time to find the root cause of the issue, but what you can do is say ..., "We are still investigating the issue", "we are narrowing down possible causes", "We found the issue, and our guess-estimate is 1 hour", and so on. That will change the whole experience. Ps. it is the first time; a crying baby has good use for flight purposes :D Rest well and looking foreword for next review.

Crazy flight Dennis, interesting that you got to experience it all! Thanks for the wonderful review, was great to learn more about this airline.

Dennis thank you for your very professional and educational video and explaining the emergency procedures I found it very as I have worked at LHR in the airport hotels as a concierge.

Thank you for that tip about proactively searching for an alternative flight. I believe most of the travellers thought that it should be the airline's responsibility to do so and then be angry with the staff when that offer is not to their liking.

Glad the emergency was handled well , as for the delays that seems to be the norm these days. Looking on Flight Aware website practically every flight is delayed , some by only 10 minutes or so which I call on time , others by at least 1/2 hour or later . As for Melbourne airport it is looking increasingly like it is getting beyond its use by date with often 6 or 7 aircraft lined up for departure particularly at midday. A second runway is really needed now especially since air travel is now surpassing pre Covid levels .

This high quality presentation seems too good to be true. It would have to have been professionally planned, produced, directed, staged, recorded and edited. This is much more to this than meets the eye. The level of knowledge of civil aviation displayed by the presenter well and truly exceeds the that of a routine airline passenger. Watch this space to see more of this. The upside might be that future viewers learn more about airline and ATC operations.

I remember seeing you on 9 news and thinking what a familiar face! Glad everything was ok in the end

Thanks Dennis - one of your best videos to date - all the drama made very interesting viewing. I love your channel ❤

Thank you. As always a great video, full of useful information and advice. Interesting to see a real emergency without all the drama that usually comes with it. But airlines really need to inform passengers what is going on when there are delays. It keeps everyone calmer. Stay safe.

Thanks for letting us know what happened to the plane and passengers at the end. Fulfilled my nosiness 😂

Dennis great vlog I still am not a fan of having my seat shoved in the aisle with the storage against the window Great follow up to the previous vlog Dennis how dare u ask for more lol 😂

Air Belgium is currently flying for UL, but with ex-EY metal (A332) with a rather dated J-class product IMO. Not scheduled for MEL though.

A very interesting video. I had two weeks a similar situation where our Ethiopian 737 max got two bursted tyres in Blantyre. We were kept for 5 hours in the plane with hardly any updates of the crew. Airlines apperently can improve their communications in case of an emergency

I used to work on airport check ins....the meal voucher bought check in/ticket desk staff time to rebook or organise hotels for passengers rather than them congregate around the desk and delaying us further. The ticket desk/checkin staff were usually last to know updates. Id ask please be kind to them and dont get angry. Its stressful enough as it is

Looks like all was handled professionally, Denis, well before you got into the airport!

Great review Dennis,really enjoyed your coverage of the whole “event”. Bugga about the Duty Free but I’m sure you didn’t cry over spilt booze….

Another great watch. Love your work Dennis!

Never a dull moment Dennis!

Hey Dennis. Mate the audio controls must be playing up. The volume has been all over the place in the last couple of videos. I still enjoy watching between turning the volume up and down. I love the information you provide us with. Thank you.🙂

Interesting video Dennis with your “insider” knowledge. Glad all went well in the end. 👍

It can be very dangerous, man. Be careful.

The real drama there was poor Dennis dropping his duty free! We all do that at least once in life and it is never pretty ...

Nice review of Sri Lankan airlines 😊

Your reviews and your method of presentation are fantastic. I look forward to them. Cheers 👍

having been involved in two emergency landings over nearly 50yrs of flying, the chances of being involved in one are so slim it is ridiculous! It sounds like everything went well where it needed to and as usual fell apart on the ground in the airport terminal. The hard thing for passengers too is that they are all crashing from an adrenaline high and so are not necessarily at their peak manners and rationality, I guess having walked back through a gate your group looked pretty calm! One of my emergency landings was with TAA as it was then, during the pilots strike in the late 80s and it involved both propellers stalling on a DC3 that had been conscripted into action at the time. I have a photo that my parents took of the plane landing with both props still, but given the DC3 was probably only using the propellers to give direction (and very slight impetus) to the flight we glided in and landed without a drama and being a teenager at the time I just thought it was cool!

A big thank you for this vlog, it’s good to know what can happen in an emergency! I’ve been on some very bumpy flights, however never a return to an airport. 😅 I’m looking forward to your next vlog.

Interesting watch, thanks

Thank you very much, Dennis, for sharing your video which is füll of information with us.

Some great advice for the onward bookings in a delayed journey. We fly non rev so you're on your own 😂

I experienced a very similar situation a few years ago. We stopped once off the runway and firemen boarded. We then went to the gate. Fortunately they had a spare plane 😊

First time commentor, LONG time viewer...How can we get some of those sweet Bunniktours luggage wraps?!??! We are looking to plan our trip to Australia from the US and will be giving your company a call when the time comes :)

that MEL first class lounge really is something special, on par with anything in the middle east IMO

Yes I always take a photo of my bag!