Fancy cars have fancy prices. I serviced an Aston Martin few weeks back and the spark plugs from dealer were £40 per plug upon taking out of box they had ngk number on them which was the same as a £7.71 plug from Europarts.

As mentioned elsewhere, contacting Lamborghini Customer Service (or whatever they are called) is the way to go. The dealer’s franchise is put at risk by this sort of thing, so I think they might be very nice to you in future.

As reguards the Lambo, Do It Yourself. Use the recommended oils and filters. It's only a car at the end of the day, and you are more likely to do it carefully and correctly. I'm a retired mechanic and I can tell you from my experience there is only one guy I trust with ny car, that's me. 90% of work I've had to have done elswhere has gone wrong or I've had to re-do it at a later date.

There having your pants down and spreading your cheeks 😂

The reason most dealers use the words "service kit" now days is that the manufacturer uses the wording "if required" in their service manual. This means that the dealer will only fit the parts they think you need, not all the parts in the kit. You will be charged for everything mind you.

I would suggest you look around for an independent specialist, you are far more likely to get decent service and fair treatment as they seem to value customers far more than the main dealer network.

Having worked in main dealers up until 8 years ago, I feel your pain !! I would check the labour timd against auto data for the service you need, and maybe ring another dealer from a different group and ask them for a quote. At the end of the day it shouldn't matter who you are or what car you drive. The standard labour rate and set times for jobs should be adhered to. Great video as always 👍👍

My Alfa specialists retired five years ago. They used to service most of the Italian exotics in their part of the country and they were not only skilled and knowledgeable they were completely straight and never overcharged. They thoroughly deserved their retirement, but how I miss them.

Having worked at Audi and one Lamborghini dealership as a tech. The problem is staffing knowledge. Most mangers don't care until you kick off and it's his problem. And yeah dealerships are steelerships. Great channel love the content !!!

They either don't like you or they know you're loaded and assumed you wouldn't even question it.

Lee, I'm sure you have been watching Matt Armstrong's Lamborghini build. The inflated cost of their parts, many of which are from the Audi group, even for a "supercar" is shocking. The best example is the side repeater flasher from a Ford Focus. Great channel btw, always enjoy your content.

I find it amazing how precise everything is like the long studying the cosworths how you line each stud in

its called lambo tax! i don't even bother with the annual service, i do it every 10k miles, which is a few years!

I would be upset too. They really messed up by sending you the other estimate, glad you did not give it back to them. There's not a lot they can say you have the proof with the other assesment. If it was my car I would not be happy with them working on it even if they come back to you and charge you five hours. Terrible way to be treated, just pure greed. Hope you sort it out mate.

Ask for a quote for the listed works from another Lambo dealer and see what it throws up. Keep in mind main dealers are just as likely to screw you over as anywhere else especially when they have no new cars to sell and survival depends on it. Discs and pads anyone. They usually hide behind GDPR so use it to your advantage. If the works not started I would take the car away and go elsewhere.

When you look at a service schedule it's all check/inspect; no wheels are removed and precious little physical effort is involved. The things you would expect to be included all seem to come at additional cost. During my time at a BL dealership I was astonished at the cost of servicing XJ6's when so little work was actually included, definitely a case of if they can afford the car then they won't wince at the costs. As others have said, go to a specialist.

I'd be more than unhappy mate, I'd be livid. Great content 👍🏻

No wonder they get called stealers. Take it to a specialist, They guys probably Know the cars inside out.

As PT Barnum said, 'there's one born every minute'. £165 pounds per hour PLUS the vigourish! I'll stick with my MK1 MX5. An oil change is £30 plus my time. On the Derbyshire roads it's a blast, costs me nothing to run or insure and I don't have a problem parking at Asda.

Yep. Padding the estimates is standard operating practice at so many dealers. You should have seen what i went thru trying to get a clutch for a 2 valve countach where the throw out bearing collar broke the flange off. Trying to get the stepped flywheel machined. Nobody would share the step height. I did redo the relays power source in the engine bay snd that reduced the voltage drop enough that the evaporator fan spins faster and you don't have to open the doors at stops to let the heat out and fresh air in.

Lee I would service the Lambo myself, it still only an oil and filter like most other engines, its not hard to get a filter and oil of the correct grades and type. As a mechanic and mechanical engineer in the same business as you I would do the servicing myself because you will know its done right, only possible snag in the future might be when you come to sell it the service book wont be all stamped by Lamborghini but id rather have my car serviced correctly by myself than have a service book stamped by a dealership who charge extortionate amounts of money and may not do all they charge you for.

Report them to customer services. They will give them a good kicking, you will get a big discount and they won’t dare mug you off again. I work for a main dealer and it’s all about which advisor you are dealing with.

Today in America dealerships have the worst reputations for ripping off the customers, it's not much different over there.

Cannot believe Lamborghini haven't got set times for servicing and just the dealer hourly rate changes, this is how warranty work on any make is calculated with a set time for every job. Cannot believe a tech would be working on your car for 10 hrs, would love to film them doing the service as bonus system would show they would do it in 5 hrs. Worth phoning another dealer for a costing check.

Lamborghini has a youtube channel and I just watched their newest posting, they were talking about some guy who owns an engine shop and he is wondering why he gets charged what ever Lamborghini feels like that day. They claim they don't, it depends on how many subscribers the customer has on youtube...🥸

Time to change Dealer. Give Ricky Elder at REPerformance Swindon a call. Knows his way round a super car

Come on, where are your safety glasses? I realise it's cast iron, but drill bits can shatter and chuck debris out. NOT a good example fella.

You nailed it near the end saying they make it up as they go along!! It doesn't matter whether it says Lamborghini, Ferrari, McLaren or any other high end Supercar Make on the back The Main dealer or Specialist service centres will try it on assuming because you own one you must be a mug!! There are a few exceptions to this rule but finding them is a lucky dip!

I had exactly the same with a certain BMW dealer… I don’t ever go to main dealers anymore, just go to the independent specialists.

My late father was a genius in figuring out repairs. e.g. I broke the forks on my trail bike with no parts as we were camping in the country. Dad got spare farmer's fencing wire and fixed things till a slow ride back to trailer. But he would for decades tell me to check the tappets on my cars. He did and many a head repaired. I didn't and no head repairs. I miss my old man.

Personally I'd stay away from main dealers, they are performance and bonus oriented.. Use a specialist who will probably have more care and enthusiasm for older cars

We see this sort of thing happening here in Aus as well. I think the mentality is that if you can afford to own the car you shouldn't be worried about the cost.

Different prices due to targets, also dealer service agents will often hold work for a few days 'waiting for parts' to push jobs into their next target window.

Two hours labour for pollen filter can be reasonable depending where the maker put it on my Volvo xc90 it takes longer to get it out the packet and bag than change it, on my old s40 2nd gen? half the dash was out (glove box, glove box housing, move the carpet, hidden electrical fuse board, fuse board mount that was fouling the cover of the filter, then three torx screws.) i did it once and left it

Seen this happen far to many times in the dealer network. Different service advisors, daily targets not reached.. list goes on. Every job has a time to it and they should stick to that. Set up on my own now to give customers an honest service 👍

I had a 2013 RAM Pickup that had normal life spark plugs. Now they come with 100K mile plugs. The dealer price for changing (Total of 16 plugs) was just under $800US. That was over 3 hours labor and lust under $300US just for the plugs.

I can understand the frustration with the Dealers over this having experienced something similar in the past. Being in the business you know they are talking BS so don't let them get away with it. Many years ago I had a Vauxhall Astra and at 3 years old went to the main dealer thinking it was the right thing to do for a first MOT. They said the brakes and disks were completely worn out and the whole lot needed replacing at over £400 just for parts, never mind the labour. Having grown up servicing my own cars I had my suspicions and took it elsewhere. They confirmed there was nothing wrong whatsoever with the disks, so I had a service, MOT and a complete change of pads done there, all for less than £100. Never trusted a main dealer since, and never will.

Never been impressed with 'main dealers' but most think the sun shines out of the proverbial.

The other customer may have purchased the vehicle new from them, and has always had them service the car, so he may be on a loyalty rate, or you've been put on the muppet rate 😉

Thanks for another great video. That invoice deal sounds like a total screw up or if you could prove it, what we call a friends and family plan here in Canada. Meaning Me not being a favored customer pays twice as much as somebody else that might visit the same business for the same goods or service. I know a dealer workshop who fixes one of my customers tractors when I'm busy and they only charge $120 instead of the $165 everybody else pays on the dealerships own brand machines, the guy told me it's a favor by the shop manager ! Take care guys.

Excellent and professional work as usual Lee. Any news on the drains?

They charge what they can get away with. Clearly not looking after you.

If you want to noise of your kitcar i suggest focusing on the intake. I race in the dutch WestfieldCup series and there we are struggling with noise limits for Assen and Zolder. What works best for us is to put noisekiller (normally used to stick to bodyparts: sort of thick tar like stuff with aluminium backing). Not sure what rhe english name is; sorry. Anyway that stuff sticked around our airbox kills noise much more than anything we do with rhe exhaust.

Upset is an understatement; you should have gone to a Lambo specialist & got a quote off them. I used to do BMW's & always asked the mileage & type of use, Track Day or shopping trips, then advised accordingly, best of luck

many years ago I worked for Honeywell as a service engineer and the company car was serviced at a main dealer. on the bill they always listed sundries and Honeywell would not accept this and insisted that everything was itemized which really annoyed the dealership so they dropped the sundries part of the bill and probably just added a bit to the cost of the service items.

2 hours to change a pollen filter? I'd be checking that with an independent Lambo specialist first. I've changed alot of pollen filters in a variety of cars but I can't remember one that took 2 hours.

I would ask for the times for each job and what the hourly rate is. The dealer will charge the book time even if the task takes less time, so this should be consistant from customer to customer for the same job.

🚜 "Tractor technology, at Space Shuttle prices." 🚀

Many years ago there was an article in VW/Audi magazine about parts prices. the oil filter on the Polo was used on an Audi 200 Quattro and as you can imagine, one was 8x the cost of the other because of the value of the car. My son has had work done on his car, a Mondeo Mk3, and he was billed for 12 hours labour. I've owned 3 of those cars, had identical work done and 6 hours labour was generous. I challenged the garage and reminded them that they did the same work on my previous cars. Refused to back down but I'd taken advice from a Solicitor I work for who told me to write "Paid in Protest" on the bill and he'd deal with it pro bono. In the end, we got it down to 8 hours and paid it as the lad needed the car back. I'm baffled as to why the attempt was made to overcharge as we'd been going there with all 4 of our vehicles for years. Business with the garage has now ceased and I'll discourage others from going there. You have to be able to justify what you charge a customer so it's right to expect the Lambo dealer to do the same. I know you want the service stamps in the book but you really can't service that car yourself at Barum?

The thing that gets me is that you may of been quite happy paying the service invoice.if you had not been sent someone else's estimate. Which in itself is a serious breech of GDPR , and could get them in trouble with the FCA .. It could be like sticking a broom handle into a hornets nest.and hopefully not getting stung . You have all the proof . And hopefully they give you a satisfactory answer. Great video Lee as usual!

My neighbour works at a Lamborghini service place in west London, he has told me some things that make me not want a Lambo at all, and even if I had one... I would NOT take it to Lambo for a service. Yes, they are trying to rip you off. Standard fair for Lambo. Take it to an independent.

A recent video from Samcrac showed exactly the same behaviour from dealerships, this time BMW who quoted just over $400 to replace a cabin filter. You’d assume it would be a specialist and labour-intensive job at that price but no, it was done DIY in minutes with no special tools and the filters weren’t expensive either. When you want a service book full of stamps from a main dealer that’s where they’ll have you over a barrel, especially with a prestigious marque. Another thing, under ICO guidelines this does potentially constitute a data breach. It’s considered serious if harm could arise from personal data being sent to the wrong recipient, and if an invoice containing a name, address, car reg/make/type etc. landed in bad hands you can imagine the possibilities for harm being caused. You may also have a case to bring to trading standards, standards being the operative word as your dealer doesn’t seem to have any in the billing department. That’s what they’re there for, give them a call.

In NZ only one services such a vehicle in Auckland, i don,t exactly how much but it is pretty expensive, on top of getting it there in the first place!!

Great video 👍 I would use the mystery quote details and ask another lambo garage what they charge for a service!

i stuck to the same manufacturer for years due to the dealership I was dealing with - fantastic people and always went as far as they could to sort things out, then the dealership was closed, alternate dealer wasn't as good - and they stopped making a car I wanted - then I bought a Jag and.. yeah. nope not going back to the dealers I dealt with.. once out of warranty I found a local Specialist independent, great set of lads, literally half the price - but use genuine parts and update the official online service log, no courtesy car, no complimentary taxi, no latte's, no swanky premises - but also no BS ... LAMBO: 10 hours for a minor service + pollen filter (we all know glove boxes are hard to get off) .. they really are extracting the Michael - that recent other client quote exposed the bleep out of them

Lee don't blame you not been happy think ripping you off charging you what they like hope get it sorted 👍👍

Lee, we had this conversation about my ferrari experiences. Don't forget lamborghini do a means test on there customers. They have seen your channel and charged you accordingly lol

Same in Australia. I do most of my own maintenance as I'm a former mechanic but there's still a couple of jobs that I have to pass on to VW and Ford. Their labour rates and times are all over the shop, makes no sense, resulting in similar conversations as yours. Most people just pay and drive away and don't question the bill.

Now you know what it needs, do it yourself, you can't trust anybody these days, took the SL to Merc, told them what the problem was, they said NO it's something else, changed that made no difference then changed the part I told them was faulty job done. So a £1400 job ends up at nearly £3000, the main Dealers are the worst, to many addons walking around in suits. enjoy the video's regards John

I had a shopping list of electrical faults on my Jaguar XKR from no tacho, heated seats, fog lights etc. the main dealer quoted £6500 to correct them. They even charged £600 for the diagnosis. I took it to a trusted independent and it turned out to be a failed supplementary heater pump upsetting the CANBUS. £27 for a 2nd hand part from eBay and an hours labour. Lesson learnt!

Looks like you should have went with the independent garage after all, lesson learned. Hope they come back with come clarity for you

My opinion on this topic would be it is a VW Ag. product and based on Audi parts therefore only need the factory files for service intervals (autodata) and you can do it in house. The only down point won't be a dealer recorded service history.

Not surprising really, they’re all at it!. I remember a plant machinery dealers telling my boss they wouldn’t give us any service info on valve clearances because we weren’t spending enough with them. We had regularly got filters oils grease and parts from them and we had several machines working from their brand, after some arguing over a few phone calls, the boss contacted another company who dispatched a salesman and between them agreed on a deal for traded in replacements!, the main dealers don’t have it all their own way.

I use supercar rooms in Kidderminster for my Lamborghini LP560-4 Spyder. Great independent that specialise is Lamborghini & Ferrari. Been using them for 4 years and travel up from Swansea but worth it as they are fairly priced and honest

Apparently they WANT the label of "STEALership" 🤣

Charging what they think their customers will pay.... Seriously taking the piss!

Love to know how a service and pollen filter hits 8 hours 😵 135 an hour is rapacious.

I would be taking the Lamborghini to a independent specialist garage if it was mine

My Jaguar XF is serviced by the local dealer and to be fair, my local independent garage couldn't beat the price. In another life, I had a service contract for my Mercedes SLK. Two weeks after a major service, the engine light came on for a cam sensor. This was done by my local independent, but the bigger problem was with the front brakes. The warning light came on and when I took it to my independent (Mercedes couldn't see it for two weeks!) It transpired the pads were on metal and the discs were badly lipped. I took the old parts to show the service manager and asked why the brakes hadn't been checked during the service. I was told this wasn't normally done! I've no idea what else wasn't checked, so I got my independent to go through the whole car. Last time I went to Mercedes!

Hi, just goes to show they charge what they want. Many years ago I had a BMW 535 sport (great car) I had it serviced at my local main dealer. The bill was quite high as I remember so I asked what had been done. The lady said well we have checked this and that etc. I said bloody expensive checks. I never went back.

I understand your frustration with your Lamborghini. I had a similar issue with my Ferrari dealer. I ended a long term relationship after a significant billing blunder on their part. I moved on. Did you ever get the carburetion issue sorted on the kit car? Have a Deluxe week

This is why I do most of the work on my superleggara

Lee your better off servicing it yourself bud main stealer lol like it 👍👍

Just a quick note on the Lambo saga. There are some variations on pollen filters and transmissions on Lambo/R8 vehicles. The service advisor dealing with your vehicle, should be able to access the correct types by entering your chassis number on there system. The transmission systems have completely different draining and filling techniques, as do the pollen filters, which are accessed in the passenger footwell under the dash. Service and repair times are fixed, but the interpretation of them is down to the service adviser and his knowledge of the systems. They can be confusing to a novice adviser, so mistakes can be made.

As someone said, Dealerships are Stealerships. Not a Lambo but took a Mitsubishi in for a 2 year/30k service to a main dealer. The vehicle is under a Capped Price Service Plan. Their Customer Service rep rang me up with a whole list of so-called faults and other recommended items. My throttle body is dirty, at 30k??? They recommend that the aircon is recharged every 2 years, they recommend a fuel injector clean etc etc. The first time I agreed to some of these items, but I found that pushing all this money making extra stuff has become the normal way of operating for large dealers. It happened again at the 3 year service. I declined all the extras. It actually turns out cheaper to forgo the capped price service and go to my local mechanic who isnt in the add-on business.

Had a Porsche until last summer. Never felt comfortable with the main dealer as I got the impression they wanted to milk me. Took mine to a local independent and they could not have been more helpful. They even coded some extra features (auto wipers) without an extra charge, which the main dealer wanted to charge over £500 for a module that was needed as it was not possible to do so without. Look for a good independent. Watch JayEmm if you want a view on supercar dealers.

I think you should have a face to face meeting with them. Phoning is OK but you need to know where the anomaly is with their billing procedure. You have all all the salient points & to my way of thinking you hold all the cards. Hope this helps. Alan.

You need to get to the bottom of the Lamborghini bill. Seems they are taking you for a ride. From what you say you’ve got a very strong case. Good luck 👍🚘

Lambo: - I feel your pain. As an Auto Engineer and enthusiast this really gives me the peeves. These people spoil the owner ship experience and usually are incompetent at their jobs. I’ve dealt with dealers mainly from a Manufacturers perspective in the trade. I don’t envy anyone with a Supercar / Specialist vehicle. You definitely need to find a specialist such as Ian Tyrrell

to be fair with the gdpr breach you got em in a bit of a dodgy corner and id push the issue higher up see what you get

Have watched for about a year now! My brother ran with myself before a blue a mechanic business so 100% loved ur honesty and take on the ins and out of running a business. Leave a spec of dirt in a car and they don’t wanna pay, some unrelated problem happens ie overheating bearings heads or gaskets after a couple of months of a service it’s our fault so we should pay, like u I’ve seen it all! I reckon all these morons that say they wouldn’t use u r clearly customers that have no idea the stuff we put up with. My brother was a lot beta with customers than me. But I totally love ur channel, hearing about the warranty jobs and the lengths people go to to try get out of paying, expecting the world with out paying when the problem is their fault or just one of those unfortunate things that u can’t know about unless ur expected to pull the motor apart for a regular service. That’s all ur trying to show plus informative stuff regarding rebuilding, heads ect which even I have learned a fair bit from. U can never stop learning! 100% agree on Lamborghini! They messed up big tim. Typical!! Ur no mug!!! I’m from Australia so cool too to c uk side of rhings

maybe the difference is they actually did the spark plugs on yours?2 years with no plugs would seem a long interval to me anyway plus plugs on one of those is probably a bit of a faff with engine access etc

Sounds like you need to get Halfords to do the service... 😳..........🤣

I'd be looking for another dealer. those prices are outrageous.

Please ware safety glasses particularly when operating machine tools. Not doing so sets a bad example. Thanks

Normally I take my car to any other mechanic then the brand dealership of my car to save money. Exeption to that rule was when I had a 1991 Merceded 190E, the mercedes dealership had half the cost of repairs and service of any other as long as I did stick to bringing my own parts or ask them to order non mercedes parts to save cost. That Mercedes saved me a LOT of money in service and parts over the 10 years I had it.

My mate used to sell service packages at a main stealers, said it was a right racket, was pressurised into selling services to people who didn't need them or could afford them , favorite corperate targets were OAPs, disgusting trade, was relieved to leave it

Oh you poor boy. My Lambo is expensive... How sad..

I think you are being had. Find another Lambo dealer, tell them what you want done to the vehicle, and ask for a quote including a breakdown of parts and labour. Even considering the complexity of vintage super cars, the hours quoted seem quite high when you have trained, specialised technicians using the correct tools and procedures in a fully kitted out workshop. If the first deal stands their ground, ask if you can film the service from start to end so that people can see how much work is involved. :-)

I had a DMF changed under warranty once. I asked the dealere to change the cluch at the same time. When I got tye bill they had charged me the labour for changing the clutch as if that was the whole job.

Top tip for you, paint one of the walls in your office green to use as a green screen for your KZfaq videos.

Changed the pollen filter in my hyundai in 6 minutes, cost $25 Au dealership did it at 50 thousand kilometres charged 1.5 hours labour and 80 bucks for the filter everyone's gotta make money and nice guys finish last for the most part.

You need to get another quote from another dealer, to compare prices. This current dealer is messing you about.

I'm main dealer and we're set prices from the start so every body gets the same price .sounds like some one on bonus .good luck .love the video's

Huh Main dealers , I bought my brothers Mercedes company car a while ago , he got for me the fully itemised service history print out from the Main Dealer. Over 4 years it even listed a separate costing for the servicing of the sunroof each year @ ½ hour labour, the best thing was it did'nt have a sunroof !!!!! .

Lee, A guy called Simon George runs a V12 Aventador, he said major jobs like clutch or his full engine build etc etc, said its cheaper for him to put the car on a trailer and drive it to Italy and take it home again fixed in Italy, than use his local Lamborghini dealer in England. Simon should be contactable because he runs a track day business using his Lambo as one of the hire cars and he writes for Evo magazine, I think he's over 250,000 miles now but he could be a good source of Lamborghini info.

never trust a main dealer especially at those prices how is it a small garage charges about £40-£50 but main dealers charge anything about £100 plus ,thanks for the video

I'm not sure how tracks measure db levels in England but here in America all the db meters are to drivers left so we knowing cars won't make the sound level take an put a bull horn tip on the exhaust exit aiming down and to the driver right. It isn't any quieter however it confuses the meter and we pass. Most of the tracks are 103 db during wheel to wheel days

The main dealer has breached GDPR, They have breached it in the following manner: "Sending personal data to an incorrect recipient" There are repercussions for the dealer if either you or the persons data that has been incorrectly shared with you wish's to take this up with the UK ICO. TBH I would be find a good independent at this stage as I doubt its going to have any material effect on the long term value of the Lambo.

So if you skip the Pollen filter this service (which is OK) do a minor including gearbox oil and it should cost the same as what's on the other invoice for the similar car, or you demand the same price.