Great video. I have same fridge, same issue. Attempting to fix mine today just as you did in your video. Thank you for posting

Hello, I have the same fridge as you. My ice maker stopped working a year or so ago. I took door off and I had 4 broken wires. I sawdered and heat shrank the wires . Put door back on and voila, I have ice. Thank you much for making video. There should be a recall since it seems to be a factory defect. Have a great day.

Thanks for the video. Our ice maker stopped working about a month ago, I found this video on a KZfaq search. Same fridge, same issue.

Thx very much- excellent vid! Ours is 6 years old. Ice quit. Had to wait 7 months for new icemaker. Replaced it. Still no joy. I remembered the wire issue. Ours is on top hinge. I guess that’s their fix 🙃. I’m going to tackle it this weekend with butt wire connectors. We already have $200 tabletop icemaker since whirlpool never had much ice storage or output. 3 years ago I called whirlpool asking for a corrected icemaker fix. Lady almost laughed at me! Oh no sir, it’s doing EXACTLY what it’s supposed to do! I think that was code for- buddy you’ve been hoodwinked by whirlpool again! Next one will be no ice in door. Good luck everyone!

This is the most helpful video .. Thanks 😊 My ice maker has been down a whole year because of that dang wire ... I would have never looked down there .. fixed the problem in no time .. Thanks 😊

Thanks for the guide. Found I had the same issue for my whirpool fridge. Spent a day last weekend fixing two wires, back to making and dispensing ice.

Thank you. I just sent this video to my husband. Hope he will fix this soon. Just started acting up this afternoon. Bless you for making this video

Wow - thanks for taking the time to make this video! We really appreciate it. Same thing broken on my (same type of) Whirlpool refrigerator! Making ice again the next day! "The fear of the LORD is the beginning of wisdom, and the knowledge of the Holy One is insight". Prov. 9:10 ESV.

Thanks to the video I found this exact defect.

Very helpful. For three weeks my whirlpool was not making ice. Thank you

Well this just saved me time trouble shooting...but now my weekend "to do" list got longer lol

Thanks

This video was an excellent guide. Thank you.

Thank you! We fixed our last night but we didn’t take door off we just removed bottom of fridge and worked on the floor!! We now have ice!!

I fixed mine yesterday, had 5 1/2 wires broken out of 8. Took the door off (neighbors helped) made a wood jig with foam to lay door on kitchen table, some wires seemed different lengths in the loom, cut small amount to even all 8 . Taped two alligator clips together to hold wires for soldering, added heat shrink, cut hard plastic sheath back 6 inches, wrapped with elect. tape, moves freely and every thing works again, the wife is happy

Very helpful, thank you for posting this!

My 7th fix in 3 years of having this refrigerator has lasted the longest. I spliced in about 6" of extra wire for each run. I removed the small plastic black cover on the bottom of the door as well as the plastic cover that extends along the entire bottom. I don't have young children here, so I don't have to worry about anyone touching the bundled wires. I have them loosely wrapped with electrical tape so the wires will swing with the door (vs the original design kept the wires fixed). This is a horrible design, you would think that after making side by side refrigerators for 50 years they'd have this figured out by now.

This is exactly the issue I have after 2.5 years of owning this fridge. Thank you for sharing it!!!

Thanks for the video.

Mine make the ice but it won't dispense the ice. I notice a white wire split in half. Hopefully that's it. That's for the video.

Great video!

THANK YOU! That is exactly what is wrong with mine. Hopefully i will be having ice again.

Huge help that was exactly what was wrong with mine

Thank you very helpful

Thank you for the information

I just finished this repair. Unfortunately I think it is just a matter of time before it occurs again. Has anybody looked at replacing the harness? It looks like it goes well up into the door. Thanks for sharing!!

Nice great job!!

Nice repair! Whirlpool deserves to wear a dunce cap until they fix the design. Part of the problem is that the bottom cover comes with sharp plastic out of the mold and cuts the cable cover over time. I did take an Xacto knife to the cover to smooth all the edges and carve a bit of a relief to let the cable slide better. Since I only had one wire cut, I could make the repair by soldering without removing the door. It's a pretty intricate soldering job and I used hotmelt glue for insulation to give it more mechanical strength.

I do this why the door is still on, I bought some lamp wire and stripped and wired them together. Used a heat gun and heat shrink tape to connect the wires and leave them loose. I occasionally have to rewire them, but can do it on the floor. Anyone have a link to which wire controls which? Mine isn't dropping the ice and want to "re-fix" that particular wire.

Thank you

Update: I have fixed this about 3 times in the last 10 months. Right now my last resort was too strip back the wires as far back as I could on the fridge side and door side and solder all new wires in I think about 10 of them. I then heavily wrapped them and even notched out the plastic bottom plate that attaches to the fridge because I could see that the wires are rubbing up against it. I pray for the best but I think because of this Horse.... design it will just be a matter of time before that fails also. I was told by a repairman that the wiring harness can not be sold separately and you must order the whole door at a cost of about 800.00 if you could even get one. The fridge is only about 4 years old and works great otherwise but it has one major flaw which is an absolute shame.

Thanks very much for the video. The same thing happened to me and the repair guy reconnected them with butt connectors. So far everything is working fine but I’m wondering if it’s only a matter of time before it breaks again. I’m considering purchasing another refrigerator and I’m wondering if there are other options that are similar to this one that do not have this horrible engineering design that you might know about? Thanks.

Thank you sir. I have one wire broken. I guess thats all it takes. Just a pathetic design.

I think we have the same refrigerator. Model WRS588FIHZOO. IT still makes ice but the ice doesn’t drop out. The motor bumps and grinds but doesn’t drop ice. I can turn the metal lever by hand when it’s empty of ice.

I would like to try to fix the one wire without taking the door off. Can you tell me if that unplugs just past the broken wires to the actual door. It looks like a screw and a snap on connection that I would just have to undo but I thought I would ask because you might know. Thanks

Thanks for the video, we have same model, and after we watched your video, sure enough broken wire. Awful whirlpool design

You mentioned that you had ice the next morning. When did you first start noticing ice production…one hour after completion? Anxious to see if my solder job fixed it.

What model name is this fridge?

Has your repair held up? Looks like I will be tackling this soon. Thanks for the video.

Good job. Should I solder adding 1 in wire to each or just solder over lapping. Thanks

Bro, I literally haven't gotten ice in 2 weeks, saw your video and noticed out of like 5 wires, 1 (Black wire) was cut in half, wtf! Maybe that's whats causing my issue!

Cool! !! We had 5 cut wires ! We have ice again! Thank you!! Do you have any idea why ice dispenser is not working too?

So do the wires need to be stripped back to solder or do we think a drop of solder in between could work without stripping some plastic off? Trying to preserve as much wire as possible. Also to unplug you just remove the bottom plate or…?

Water and ice won’t work unless I take the filter out ?? Any suggestions

👏👏👏👏👏👏👍🏼

My refrigerator makes ice but won’t drop it.

I've done the 'fix' twice myself. If Whirlpool had made the hinge tube bigger, all the wires could have gone through together and not need to bend and stretch each time the door is opened. Very poor design!

And after a month or two you'll do it again and again and again on my Kenmore, same exact design.... 6 times in two years, I am to a point of buying new fridge, different design, french style or something. 900$ for new door because they don't sell the wires separate. So 900$ for few months and damaged wires again or 2000$ for new fridge....

FYI you can do this job without removing door... most likely

Thanks for trying. But we can’t see what you are talking about.

Awful design

Whirlpool makes absolute garbage appliances. Nothing lasts past 6 years.

Thanks