Same washer. Easy fix. I didn't even have to fully extract the washer from it's awkward position in hall closet! My Whirlpool top load washer was stopping during the wash cycle, shutting itself off with WASH indicator light on. After searching KZfaq for help I learned that there is a handy little book hidden from consumer under the bleach holder against the inside wall of the washer. It tells you how to run a test. This was helpful because the test told me machine was operating in all cycles and, thus, led me to look for another problem. But, I could have avoided doing the test procedure if I'd seen this sooner: The "Technician's Manual" tells technicians that there are only 3 error codes that the consumer can see. One of these is LED indicator lights up and stays lit. Good to know: These washers are are made to shut off if tub does not fill in 6 minutes. Slow water supply can happen with low water pressure or, in my case, with the supply obstructed. So, I shut off hot and cold water supply and removed hoses where they connect to washer (at the top back of machine). I used a mirror to look into them and discovered that the water intake screen/filters were clogged with calcification and debris. I pulled the machine away from the wall enough to remove water intake screens (filters) with a needle nose pliers and VOILA! Reconnected hoses. Turned water on and ran washer. It was pretty obvious that the problem had been obstructed water flow, because now I could really hear the tub filling. Washed clothing and machine ran beautifully through all cycles! There is probably something serious that could go wrong if you take repair into your own hands, so, do home repair at your own risk & don't forget to unplug power and shut off water before you proceed. Best of luck!

So after seeing this video and a few others, I tried the hard reset and other things to no avail. However seeing as change is a huge issue and we always seem to have change in the agitator, I decided to take that off and look for change. Low and behold there were pennies and dimes in the drain channels! After fishing them out, which was the worst game in history. I had to tape the hole beside the one I worked on to ensure they wouldn't fly over to that hole. Put it back together and tested it, because it wouldn't even drain and spin, now I see why. Not sure if this might help someone else, but given these have a chute where the change blocks the water from draining I would suggest everyone clean this part of their washer. We've had ours for 4 years and I think the money I found had built up over time, or perhaps an unfortunate incident of someone not checking for change.

My 2 year old washer was doing the exact same thing. I changed out the water inlet valve and problem solved. It took me longer to pull the washer from the wall than it did to change the part. Part was 35.00 from Amazon. Repairman estimate was 300.00 to 400.00.

Put it in diagnostic mode and pull up any error codes, that's where I always start. Tech sheet should be on the inside of the front panel, just follow the directions.

Just bought almost the same washer today had the same issue. Found out the lid was the problem try opening the lid and push the middle back out. It likes to bow in if it has any weight on it

This is frustrating to read that most of the customers feedback is not getting a good response to the issue. My washer is pretty much a new one. I am having the same issue.

You'd think there'd be a recall on this

here's what i found on mine...I checked the valve filters for debris, didn't find anything. put it in manual diagnostic mode and check both hot and cold valves, they both worked. I found the drain hose was too far in the drain causing a siphoning effect of the fresh tub water causing it not to fill timely. I now only leave it in there about 6 inches or so and recalibrated the washer. it has been fine ever since. it took me an embarrassing 2 years to figure this out. i hope this can help someone else.

if you go to diagnostics on it, you probably have the same problem we did. The first two lights blink, then the “done” blinks. It’s too slow filling error. The valve needs to be replaced!! Sometimes hot water makes prts of the valve deteriorate and it doesn’t allow enough water out. Have it replaced then try to use cold as often as possible versus hot

I'm having a similar issue on my machine as well. I have attempted to calibrate the machine and after reading some comments I'm ordering a new valve to get installed. I'll post an update when I get the part and make sure it fixes the problem.

I have the same issue and my machine is less than 2 years old. We purchased it in September 2020.

facing the machine, open the lid, the screws on the left and right are contact points for the switch. If "pins" on the left and right of the lid do not make good contact your washer may cut off. Make sure your lid is not dented or bent. If it is try to correct the dent or bend. If the screws on the left and right of the lid are loose tighten them. When the machine turns off try to "jiggle" or press the corners of the lid "gently" and see if the machine turns back on.

mine was water hose flood protection failed and would not not water at a rate to function properly. Changed hose and works now

I have this and dealing with the same crap

Great video! I have thexact same washer and mine is doing the same thing -

I hate this washer with a passion. This defective machine has cost me so much time, sleep, and sanity. We are always, out of towels, blankets, and other bulky clothing due to this washer not draining or spinning properly.

Also check your cold and hot water hose is not blocked and water flowing through quickly. I had to unscrew the lid switch and tape it to the lock then I ran the water sensing and turned the water temp from cold to warm to hot. My cold water was barely dripping. But when I turned it to warm and hit it rushed out with water as normal. So basically my cold water valve was dirty and clogged up at the back with minerals. I always set to cold water wash So basically the problem Because barely any cold water came out the auto sensing wouldn’t go on to the next wash cycle phase because it didn’t fill up with enough water. Hope this helps someone

There is a vacuum hose in the back check in the back

2 year old video, I submitted a response asking for info like you, and... still nothing, so... I posted a video of what I did on mine. Mine was drain pump was bad (had a safety pin between the wall of the motor housing and the rotor inside the pump. Feel free to watch my video. Not a hard fix really. I didn't show that part as I was alone at 3am fixing this. 4am my wife heard me celebrating, and joined in. So it's a basic video, but a good response and proof of what fixed mine. Also mine is probably an older model, or maybe newer, not sure. Hope this helps.

FYI the water pumps are prone to short lives so a two year old washer with a bad pump is common.

I have the same washer. Based on the sound, I would say your shift actuator and/or splutch isn't working properly. When you start the load, it should spin both the basket and and wash plate together to sense the load in the first minute or two before it fills a little and switches to agitation. In your video it sounds like the basket isn't engaging and just the wash plate is spinning. Since you bypassed the lid switch, you can watch it and see if that's the case (again they should spin together for the first minute or two of filling). The splutch is the mechanism the engages the motor to the basket, and the shift actuator is what moves it. The shift actuator is also the RPM sensor, so if that's not working you will get lid lock faults (basket not spinning can also be the cause). I would try replacing your shift actuator, if it's still not engaging then change the splutch (they wear out after a few years), and then if it's still not working it could be the gear case, but that one is expensive enough you'd probably want to buy a new washer. I can help with diagnosis if needed.

I bought brand new same washer in January 2021. A month ago it wouldn’t go past sensing. Got that fixed (paid out of pocket and still no response from whirlpool about warranty reimbursement) and today having this same issue as in the video!

Wow so many of us with the same problem. Any response yet. Thanks

Have this same washer. After one year and 3 months i had this same issue. First i checked my hoses. That did not seem to be the issue. The first repairman hooked up a machine to it and it told him that the issue was the shift actuator, which tells it to start spinning. He told me this could happen if you wash heavy sheets or bedding, which i was when it started acting up. However, another repairman inspected it further and found that there was a large, expensive piece inside of the washing machine where the metal had bent (don't know the name of it) and that is why it started acting up. He replaced it and now we are back in business. I was slighly over a year so i did not have the warrenty on it still. However, when i called whirlpool, they were quick to send a free repairman my way anyways. Must be a common issue with this product type. I can only say that i miss the old reliable whirlpool.

l have the same washer...it wasn't properly going thru the rinse cycle when l had the knob on one rinse...if l changed it to 2 rinses or 1 rinse with softner it seems to work...so l assume the control panel is going out...this will probably be my last whirlpool washer/dryer set...I bought this set in 2015 or 2016

I replaced the splutch and weeks later the driven pulley nut backed off and the pulley/ belt came off and was eating into the plastic guard. Remember to use loctite...

I have the same type of washing machine that is giving me a similar issue right now, I want to do my laundry 2 days ago? And it’s making the electrical buzz but it’s not spinning. It’s got the black control panel.

I don't know if you know this or not but Kenmore Maytag and whirlpool on that brand is almost identical pretty much has the same thing and there's all kinds of videos on here to show you how to go through your sensor Diagnostics and there's a little booklet inside of your washing machine that you can get out and do the Diagnostics sencing mode on it there's videos on here to show you how to do it there is so many videos on how to fix this problem please just type it in and look it up I love KZfaq 4 that fact. There's so many videos on how to fix this problem it's crazy I hope you get your problem fixed it is very frustrating to have a washer messed up especially these he brands.

Well I guess it didn't matter about the agitator......I have one you don't amd it still had issues, go figure. Best Buy is gonna help me out, Curious about your resolutions to this problem

I have this exact same one please tell me how to fix bro

We just got ours and it does this but it pauses between each cycle stage. It continues on after a moment. My settings are medium soil, tap cold/cold, causal, one rinse and no pre soak.

I have the same washer and it started doing this same thing about a month or so ago. Hopefully someone helps you so they help me too!

I got the,same problem 😲

So most likely your clothes is already in the washing machine, would you have to do for this to work is hold down the power button for 10 seconds, allowing the machine to drain and then go into neutral mode so that you can do the re set process of Turing the dial. Works now I was so frustrated, you’re welcome

My cabrio is doing the same. Do regret getting this awful washer.

You had presoak on. The last dial. It will sit for awhile but will start again. I use that when washing daughters clothes. Should try making sure that's off next time before washing.

how did you fix it

I own it and it is a piece of junk. Only had this piece of crap for 1.5 years and it does the same thing. I will never buy another whirlpool washer or dryer again in my life! Pure Junk both the washer and dryer broke after 1 year. My parents had washer and dryers last 20 years.

Well the lid switch wasn't "hot wired" properly because the lid lock light is not on. Besides that, even if you did hot wire it properly the machine checks for that by locking, unlocking and locking the lid , just in case someone decided to "hot wire" the switch. Running diagnostics is the best way to figure out what's going on. It's not foolproof but it's better than guessing.

Just got the same one and it’s doing the same thing. It’s the second one I got cuz I thought the first was broke. Won’t go past the wash cycle. Annoyed!

I just ran into this problem and I'm trying to find the solution. Did anybody figure it out?

You can blame the government for mandating HE washers.... The old style deep water washers were good for a 20 year life. These washers are new and are working the bugs out and are a overall better design than other brands of HE washers. This sounds like a problem with the hot water side of the valve... try using in cold rinse. If you want a long term dependable washer find a deep Water washer used in good condition. They last made them about 8 years ago. ... In my experience with these new HE washers the ones with the whirlpool with the dual action agitator is the best and also cheapest model. Samsung are ok but the company only makes repair parts for 3 years and are just as prone to these type problems

Maybe bypassing or hot wire lid switch causes the computer not to recognize the lid switch l noticed the lid switch indicator is not lit🤔

I don’t think this dude knows how KZfaq works

Could you please tell me my m/c no is WTW4900BW0 ,and I have same problem that its stop after wash cycle , what could be problem ?

i don't know how long mine has been doing this I noticed my rinse wash not doing nothing but stopping up, so I wasn't sure so I always have used normal so this is when I really noticed so I put the next load on regular and it is running thru the rinse now set on regular. mine is whirlpool

How do you bypass/hot wire the lid lock switch? Which of the wires is the hot to put the others together to bypass it?

Please bring back the old whirlpool machine, these new one is nothing but headache and pain in the hip.

Same washer. Same problem. Just over 1 year old too!!

I have the same washer and it's doing the same thing.

Try taking it off pre soak, it worked on mine

Different model, but my whirlpool is having a similar issue. Stops after wash. I found running a rinse cycle after the problem arises can finish the load. Temporary fix but gets the clothes clean. Another comment by technical lee suggested the shift actuator. Will be trying to replace this next.

I had the same problem I fixed it by checking the cold water lines screen and it had some build up blocking flow cleaned it and now it works fine

I need your help please

Had the same problem with exact washer! Mine had a big bubble dent on the lid. I pushed it back in.... bam its working normal again

Made the mistake of buying same type top load whirlpool HE washer and mine fills fine, washes, then goes to the rinse cycle and the light flashes (aka laughs at me for buying this junk) and lid lock light stays lit while the rinse light just flashes. Will not progress thru a full cycle. Checked every connection, line, drain, screen, valve, and not any issues. Water pressure is not an issue. It is just a piece of junk! I had a washing machine that I bought when I first got married and it lasted 22 years but now these "smart sense filling" pieces of crap are not worth the medal it takes to make! This thing was bought brand new at Lowes, not even a year old and giving me headaches. I will NEVER buy any whirlpool product ever again!!!

Okay so all I use in mine is cool water I've never even once used hot water. Usually recalibrating it will help but this time it isn't. Same problem u had... Any advice people??

Had mine yesterday I've washed. Everything was ok... Put some more to wash today and... This happens. Not even 24h new and it does this. I thought Whirlpool was a good company

Hold the start button for awhile to reset

Mine too

wish could show how to hotwire switch as there are 4 wires to the thing

This is what mine is doing now

Does anyone How to get this machine spinning again

I tried recalibrating. It doesn't work. After it washes I have to turn dial to rinse and spin. Then after it's done with that cycle I have to turn it drain and spin. My daughter did error codes and seems a common thing that goes is the actuator which is supposed to be an easy fix. $26 for part. It can also be lid switch. Haven't decided which to try first.

Mine is doing the same thing and i havent! even had it that long.

Unlug it and clean out the inlet valvue leave it unlug for ten min.

That’s normal it’s some safety thing they put in

Soooooooooo any body figure out how to fix this???

Mine filled wash and then not spin or drain the water

I have the same exact one and I got it less then a week ago and same problem 🤦🏼‍♀️

How did you bypass the lid lock switch?

How did you Hotwire or bypass that particular switch?

Wash light staying on is an "auto fill error" indicator. Check water lines to make sure the machine is getting water. First thing I did and boom fixed the problem. If this doesn't solve immediate issue. I have no idea. Just sharing what worked for me. Hope this helps!

more like Whirlpoop, mine stops pumping water in the second rinse, sometimes just basically shuts off

I have the same machine same problem it's less than 2 years old

mine stop working it stay in spin and i call saying it my hose he left saying ok and left quick caise he want to go home cause it snowing now i have soak clothes in my washing machine

I have the same washer and it hasn't given me problems

The mother board needs replace or reset subscribe to my channel you will see more

How did u hot wire the door lid?

biggest piece of junk. one time it will work fine. next time takes 2 hours to wash a load. I will never have another one like this.

ITS THE valve!!!! Too slow to fill. Your water isn’t coming in quick and it’s telling it to shut off. Replace the valve!! Hot water sometimes messes with it, so unfortunately it has to be replaced sometimes.

I have same washer. It is doing the same thing. It will wash and spin and go to rinse and stop. No rinse. And when it shuts off the end light is NOT on. It goes back to wash light which lights up. I also have matching dryer. It went out too about same time. The timer on dryer won't shut off when clothes are dried. I will NEVER buy a Whirlpool again.

OK TRY ON EX LIGHT COLD QUICK WASH NORMAL RINCE ONCE PRESOAK OFF, NOW I FIX MINE DOING THIS OK........U CANNOT CONTINUE TO LIFT THE LID ALOT THE SENSOR WILL GO ON I DONT KNOW WHAT U WANT MODE..............SO I UNPLUGGED IT FOR 15 MINUTES THEN I STARTED AGAIN IN THE DESCRIPTION ABOVE I GAVE U AND WALA FIX..............GOOD LUCK

Mine starts and after a minute or 2 it finishes the cycle but didn't even do anything! Any help?

same issue, except mine just clicks to go to next cycle, and it does nothing. repets its self. ifi open lid it resets itself and more water comes out for a few seconds, then starts clicking over &over again! anyone else has had this issue??

Just got this washer delivered Friday November 16th 2018, today is Sunday November 18th 2018 and having this same issue.....So frustrating!!!!!.

Crazy making things more expensive with less quality

Replace water pump & re calibrate

i hate this washer, everything about it. mines making a skipping noise during the sensing

because your pre soak is on...

I got same one my just fill for a second then spin then done

Whirlpool. Shame washing machine so expensive and won’t less long and this problem it’s common for every whirlpool machine

Becouse you have the presock selected!!!!!!!!!!!!!!!!

it's pure junk

Try turning off your pre-soak switch

Take it off pre soak

Hi can you please turn off the presoak ( last one) and then try... thanks

Washing machines these days ain't like how they used to be back then.....everything just crappy working for less than about ten years an then you need a new one😑😑😑😑

Whirlpool doesnt want to recall them ,that's why I suggest never buying the piece of crap again ,go maytag spend a little more .the company should of had a free repair in house when people call in about it since it's the same problem .they can shove there crap up there wazzzull. If you get the fancy samsung Cadillac of washers get the warranty for as long as you can because a repair of them is outrageous expensive...........

Does anybody know how to bypass the lid lock? Thanks....