So.. for those who still don't know... the company is Wholesale Supplies Plus. The blue bottles are crafters choice brand (their brand). I really hope they [pull it together because I really do like their products.

I was one of the emails 🤣 thanks so much for addressing this!

I'm just a hobby guy when it comes to soap making. I'm also a self employed electrical contactor. If I fail a customer, I lose a customer. Uncle Jon did a very good job of "telling the Momma the baby's ugly". Thanks for your videos!

What’s going on Jon, this is Josh from El Paso. I am so glad I saw this video. I was about to place a $250 order with unsaid company. Thank you so much for your input. Probably saved me a tone of time, money, frustration and stress. And you never know how your voice can impact someone. I tell ten soaper friends and they tell ten soaper friends. It can snowball effect. But if that’s how their customer service is, that’s their fault.

WSP, is an awful company! My wife and I used to use them for years as one of our major suppliers. We spent tons of money with them. After Debbie left it fell of the rails and never returned! They are chugging along on gravel! Our last order was awful, broken bottles, broken containers, missing product, and 38 days past their 5-9 business days! No more. We use Soapers Choice for bulk and Nature's Garden and Bramble Berry for fragrance. Soapers Choice 3-5 days on my porch, Bramble Berry is clear across the country and takes 9-12 days. We also use Bescented and they are awesome and so are their products. 7 days max on delivery. My wife uses Save on Citric/ Make Your Own. Buzz for most shampoo, body wash, bath fizzie things! We are more than satisfied! Oh and Mad Micas for color! Much better service!!!

Also, I haven't even tried to communicate with them since debbie retired. I knew she would handle the problems, I miss her!

i appreciate your straight forwardness especially for us new soapers,,,,,,,,,so dig your help

I’m pretty sure most of us are on the same page as you. It’s so frustrating and gets old! Tip: Their ‘sister company’ ships in half the time 🤧

Thanks for the update. As a starter company fixing to deploy, I really appreciate this.

Yes people do not understand I am not Amazon. I’m not shipping cross country in 24 hours with free shipping on your 12 pounds of candles and soap 😂. Glad to see I’m not the only one dealing with that mentality.

I am brand new to making soap and want to say thank you for your straight forward info.

Long time watcher, first time posting. I absolutely love your candor and your approach to soap making. No muss, no fuss, just good soap! Thank you for taking the time to explain your experience. Good luck going forward!

Thank you for the info! Was considering ordering from them and appreciate the warning.

AMEN! I am so sick of the "but covid..." excuses. They've had a full year, like the rest of us, to adjust. "Covid" is not a valid reason for poor customer service.

I'm sorry you are dealing with this. I knew exactly what/who/why just by the mention of the blue bottle. This problem is just so incredibly wide spread. Love your channel!!!!

EVERY soaping group I'm in on Facebook has had numerous threads about how TERRIBLE their shipping, order fulfillment, and customer service has gotten since acquiring several smaller companies.

I am having EXACTLY the same issue and experience with "THEM." If you note, the lead time also seems to change almost daily. It goes from 5 to 7 to 8 to 10 to almost 14 days. They also bought Rustic Essentials in South Carolina, not more than an hour from me and now it is the same issue with them too !!! If you can't get an order out, you need more help !!! At some point, the business is going to suffer and people will go somewhere else to buy.

Thanks for your honesty!

As always thank you!

Thanks for clearing it up!

Accountability seems to be out of fashion these days. I agree with you and your stance. It’s refreshing to hear a calm, thought through opinion with self reflection, understanding of risk and calling issues out in a respectful manner. Thank you.

Thank you for making this video. I’m new to soap making and I’m finding that I really enjoy it. I’ve gotten some great tips from you and other soap makers. This video couldn’t have come at a more perfect time. My wife and I decided we wanted to start a small soap business. A small p/t business at first just to see if we could do it. We’ve really been enjoying this endeavor but the one thing that’s been discouraging us has been the ability to get supplies in a timely manner. Like I said, I’m new so I was sucked into WSP’s free shipping and good prices, plus the one stop convenience. 3 times I ordered thinking “maybe it won’t happen next time.” Nope, 3 orders each taking at least 3 weeks to arrive. Bramble Berry is a little better but still wildly inconsistent. One order took 5 days to arrive another took 15, and all items were in stock. Thanks to this video, and the comments that were left, I know there are alternatives for my supplies. We don’t have to give up on our dream of starting our own business. Much love and respect to everyone in the soap making community. Thank you to everyone who has offered me tips and advice.

Great job Jon, you are right!

Nicely done Uncle Jon

Yes, I had the issue of having to order supplies elsewhere because my WSP order didn't come in time. Eventually, it boiled down to: my time has value, and having to keep following up on orders makes the products too expensive. Contrast that with Mad Micas, who has always shipped my orders on time, and their colors are awesome. I'm sympathetic about the issues with employees and COVID, but I think one should either figure out how to staff appropriately, or change the website to set expectations correctly.

Seems like since the new CEO took over last year, the new owners driving customers away. Sadly, they've recently purchased 3 other companies. I hope they don't ruin those companies.

Thank you for explaining.

Same experience here. It's a real shame and the difference drive Debbie stepped back is startling. Thank you for sharing. It just confirms my decision was the correct one.

Big fan from Jamaica! Love your channel

I’ve had some frustrations with this company and the delays as with everyone else, BUT personally have had really good experience with their customer service! Love their products!

I use to love Crafters Choice Fragrance Oils, but they have got soooooo expensive I just can’t justify it anymore!

Thank you, between the lead times and the price increases I had decided the same thing. I had been using them for over 6 years.

Yes! I had the same issue with this company. Now I'm SUPER small, but I had to source some things from another company that's smaller than this company but definitely more reliable! Thank you for addressing this specific thing!

I 100% agree! I LOVED WSP. It was a 1 stop shopping but now it's like a 6 week wait!!!, UNLESS you spend 15 bucks to "jump the line". So now it's 30 bucks for 2, 8oz bottles for 40 bucks plus 15.00 plus the shipping and handling. Now you looking at 75 bucks! So, I'm done with WSP unless I absolutely need something that I even can't find on Amazon. And I love their whole Amber line of fragrances. Their Dakkar dupe is spot on after a week cure it's amazing! But their policies just don't add up to buy from them anymore. If anyone knows of a great Amber line please let me know! I'll be more than happy to support them! Thank you for the video. I'm relieved to know that I'm not the only one who was thinking this way.

Uncle Jon thank you 😊 I’m new to making skin & body care, soap, & other lovelie items. It means a lot when those who walked the path before me, share truth. Thank you 😊 brain is ON & my body is asleep lol 😆

So glad to see this , I know I won't be ordering in the future, I haven't ordered from WSP probably 5 years .

They were one of my next companies I was going to order from next. Was always seeing problems with them on Facebook.

Excellent video.

I just placed my first order with WSS few weeks ago...still waiting...so disappointing. I am glad you did this video.

Thank you for sharing your information,

Haha funny! I live in NZ. We have to wait WEEKS for delivery. Most everything comes from overseas. And add Covid, well, I place an order and just forget about it. It might arrive one day!

I'm with you here!! It has seriously gotten out of hand! Not only are they dragging in lead time, the communication is non existent! I cringe having to order certain things from them! You spend hundreds of dollars and are forced sit and wait... Can't afford that anymore!

I applaud you!!!! I placed an order from them and it should have been shipped in plenty of time for me to receive and make up a special order I had .. I actually had to resort to Amazon that did come through for me or I would have been screwed!!! I have since received my order, but that will be the last!! So worried about the other companies they recently acquired as I use 2 quite frequently!!

Placed my order March 18th and the UPS label was just prepared today the 30th. Hope it actually ships tomorrow. Crazy lead times and will look for alternative suppliers !!

Hi! This video popped up on my timeline!! This is so true! My last 2 orders, I had to call and ask where is my stuff???? I literally called yesterday to find out about my order I placed on the 21st! Mind you I had to wait almost 2 months for the particular container I needed. That totally screwed up my release timeline.

I agree! I hope Natures Garden never changes. They are the best & super fast shipping:)

I use to order from them a lot but last October I tried to order some lavender 40-42 and some other scents and after 6 weeks, I finally get the box only to find out that 1 bottle was broken, peppermint and the lavender mysteriously turned into lemongrass. It took me 3 months to finally get it. Nope, I'm done

Things have absolutely gone to pot ever since Debbie left. It was the video tutorials/lives that I found myself missing the most, surprisingly; gave the company a human touch. Now their TAT times are atrocious (maybe if they stop having all these nonstop "sales"), pricing has gone up, quality has gone down, and it all feels so soulless now. My last order had NO cushion or packaging consideration resulting in some of my containers arriving cracked. And now it's upsetting to see them snatch up two smaller companies I like as well. Just hoping they don't dirty the water any further than they already have.

I agree. It takes almost 3 1/2 weeks to get my stuff. So, I’ve gone to other places. I’m willing to pay more to get my stuff quicker from other companies. If the other companies can do it so can they.

I am with you on this. A good business will stand by their written standards. Sorry to hear this happened to you. Very frustrating.

Yes, this! Very well done and in no way offensive. I plan on waiting weeks for them, and it's not worth it.

I am glad I am not the only one that has had that problem.I will try to search many ,many other vendors before I order from them They suck !!!

OMG! I SO agree!! A month for an order to come is so irritating!!!

Great video.. Respectfully done :)

I use this company because of the prices. I allow for a month lead time so I’m covered. Yep 👍 a month! I had a product (lots) shipped recently and it was damaged in shipping, when I called and all I asked was what was happening with the shipping they actually shipped next day. I still don’t have it, but I allowed for a L-O-N-G time to get it. I probably need to order again because by the time I get this order and use the product I’ll need more in a month or so! Yikes! Thanks for your video! Blessings ❤️

I'm new to soapmaking and ordered from this company because of the "free shipping". Took muuuuch longer than any other supplier. I contacted "customer no service" and got no help. Likely to send my business elsewhere too.

Gas lighting!! Never take the blame. Just had a case of gas lighting from that popular BB company. I had a discoloration blamed on " oh it went through gel phase"... Only it didn't. I know, I made the bloody soap! They just slyly changed their soaping notes to what I had experienced, but took zero responsibility for having it wrong to begin with. Thanks for your honesty!!

I do recognize the bottles so I know what company you’re referring to, though I haven’t bought from them. Regardless of the company, they should be sticking true to their lead time. I’m also one to know that things happen and that can always fluctuate but if that expected lead time is that long overdue that is a problem and definitely not the customer’s fault

I was going to give them another chance; but I kept going back and forth. Thanks for the confirmation.#EmptyingMyCart

Yeah, I order when things are on sale and I am only replenishing as I am getting low. Recently I had a big tub of Coconut Oil arrive broken and UPS had to throw it away. They sent a new one, so that was nice. Glad I didn't need it quickly. My Control issues with my supply chain has made me have second, third and forth options. I have a couple rooms in my home stuff full and I look forward to having more stable supply chains so I don't NEED extra of everything "just in case"

I've noticed the same issue with them lately. Same in stock issue for an item. Last order took 14 business days. I knew which company you were talking about as soon as you said "lead time 7 to 9 business days."

I love working with Wellington Fragrance- now I pick up from them, I don’t know how good they are on shipping but I have only heard good from them. I like their essential oils a lot.

So glad you made this video Jon. I am soooooo done with this company and they used to be one of my favorites. Now I'm sick that they took over Rustic Essentials because they were a great company with excellent customer service. And you don't need to be afraid use their name. They can't sue you for speaking facts. You're just realying the truth of what happened to you and people need to know. Their unprofessionalism and blaming the customer is UNEXCUSABLE and I just had the same experience calling to find out where my order is that was placed 18 flippin' days ago! Never again. There are many great companies out there that take customer service seriously and deserve our business!

I love so many of their products, but yes the shipping issues is a huge problem. I ordered from them and BB on March 1st. I got my order from BB on March 6th and from them on March 22nd 🤦‍♀️

I previously had no problems in March last year getting things within 2 weeks and I live in ND. However with this company only I have had to now wait 4 weeks to get supplies when others I get within 2 weeks. I know where I live it’s gonna be a lot longer but yes it shouldn’t take this long and items on sale I know now it will be close to a month and half before I receive my orders from this company. So I have chosen to go with other companies.

I left them long ago. I have my regular suppliers now who have reasonable shipping, lead times and quality. Ive had much better luck with the smaller suppliers.

I have put in some high price orders with them and I get broken product. Month long waits, excuses from customer service, etc. for the last 18 months, I'm done! I was 12 months ago! After my last oder came broken and 38 days beyond their 5 to 9 business days. I reworked everything, even got better pricing! So win win and I dont have to put up with ignorance!!!

In my opinion, being that we are now over a year into the pandemic, people and businesses have had plenty of time to make the necessary adjustments to their ways of doing things and I’m done with taking “due to the pandemic” as an excuse.

Oh my GOD I placed an order on March 17 and they JUST shipped it on MARCH 28! Uggggg

I live 20 minutes from them. It takes 2-3 weeks to get my order. They won't even let you do curbside pick up!!!

I placed my first order about 9 days ago, estimated ship is by April 1. We'll see how they do. I did email them because I created an account after I ordered and wanted them to merge my order with my account, and they did respond quickly and took care of it.

I had the same issue, it took them weeks to ship my last order

This is sooooooo true from SKS Bottle as well!!!!!!! When they are on their game they are amazing and when they aren't, which happens often, its enough to stop using them....which I have done a few times over the past 4 years. I am moving away from them for this reason as well. But I have had the same problem with this company (the one in the video) off and on as well.

Yeah I keep getting that same bs answer from customer service too & I’m sick of it. I manage my core supplies accordingly so I don’t run out but if I want to add something to my line or fill a custom fragrance request I’m screwed b/c they aren’t managing orders properly. I have decided to go elsewhere also. Sad b/c I like & have depended on their products for a while but I can’t operate like this. Thx for this video! Ps. Funny thing is Natures garden & Nurture soap...arrive at my house in less than a week after ordering and they are well packed with no missing items or damage. 🤷‍♀️

Im waiting on an order of FO right now.

I have had the same issues.

ehh, I mostly only buy lye flakes from WSP since they seem to be the only place the carries them for only like $10, Mostly just buy my oils from Bulk Apothecary, and most of my fragrance oils from Natures Garden or CandleScience; my only issue with Natures Garden and CandleScience, is that their reactivity testing in soap seems to be a little inaccurate some of the time. I really like Brambleberry and how most of their fragrance oils will clearly state all that could happen, but Brambleberry's fragrance oils always seem a little too pricey to me. I've seen competitors carry similar scents for nearly half the price sometimes.

I knew since last video, if you can share the new fragrance supplier I will appreciate it, and to make things even worse hey bough rustic Escentuals, one of my fav fragrance supplier I switched to scented expression and so far so good, preserved two times from them Thank you

I had an issue recently with them too. Really annoying... My order took 4 1/2 weeks to arrive. I ordered more supplies that I needed immediately but for things like shrink wrap, I decided to wait for it to arrive since my soap had to cure anyways. My order finally comes in, no shrink wrap inside. Just a note saying it was out of stock so they credited me... I had to scramble last minute to find decent shrink wrap 😟

I’ve had the very same issues. Also every order I’ve placed, they leave something out of my orders. In addition the packing of orders, something is broken every time. Great products but they’ve got consistent issues going on.

Uncle Jon the influencer🤣 I’ve had the same shipping issues with WSP & BB.

Same thing happened to me with a silly mushroom growing kit from nearby naturals, I commented publicly on their Instagram page and they bashed me and called me a liar, so I pulled up my receipts and they eventually refunded me

I had the same issue, took a month to get a 5lb bag of shea butter, and was told in the customer service chat, that I must have miss- remembered when I ordered. That's BS in my book, and even when I screen shot the order date person still said I was wrong, and that the order was just placed, this was after me waiting for 3 weeks and no tracking number. In a way im Glad, I'm not the only one that's happened to. I won't be ordering from them again.

@Uncle Jon-Did you stop using WSP as a supplier? If not, has the shipping problems improved? I have never ordered from them before. Thanks!

Who do you recommend getting fragrance oils from?

This! When you give a "lead time", and don't stick to it, then blame everyone else, including the customer, you're going to lose business. After waiting for my most recent order for almost a full month, I *finally* received the order, and one of liquids had leaked all over some very expensive other ingredients. I contacted them, telling them I had pictures, through their website email form. About 5 days later I get a shipping email. They replaced the bottle that leaked, but none of the other items, that now have no lot numbers or names on them. Other businesses, including myself, would have replaced everything in the bag. Their communication sucks! And I'm still waiting on the replacement even after getting a shipment email. I'm in the process of finding other suppliers for the things I get from them. It's sad.

👍

I've also had very very long wait times with this company for an entire year. Thankfully I've been able to source from other companies.

I have had problems too. I do like some of the products that company carries. I still buy from them when I can. BUT, now I only buy from their sales items. I do plan on what I want to buy and have it in my save for later page. that item will show up in red for the price with the sale price. If I need some of those items I make an order. 10 x 12 soapy room. mary

And they take money from your account when you place your order and use it for weeks while they take their time shipping. 🙄

New subscriber here. I've had similar issues with this company. And I'm irked to NO END that they're out here buying up good companies. If you can't run your current company well, how tf are you going to run 3 more?!?!? That being said, I've been in the market for a new company to shop with. I'm in MO, who would y'all suggest? I make pretty much all the things, so I do have to say it was nice getting all the things from one source, lol. Any suggestions?

This video is nothing but the truth!!! I use to love this company. Been buying for years. My last & final order was on the 17th. Fortunately, there is other places to buy from! Now I'm nervous they're gonna buy up all the other small companies I buy from. 😞

That is exactly what happened to me the first time I ordered! 18 Days! I told them they needed to update their website! And then when they finally shipped it I had 3 backorder items that were in stock! Then I ordered from another website that ended up being a Sub-company of theirs. Which ships WAY faster than their original website. Rustic Escentuals. So weird to have double standards.

I had the big A with smiley face box give me excuses when they cancelled my order the day it was to be recieved. It said it had been shipped then the day that it was to be recieved it disappeared off my list of orders completely. I was like wait checked with my cc that I was not going crazy. I contacted customer service they tried to tell me that the item was out of stock and they tried to get it in but were not able to 😳 wait it said it was shipped. They then told me that I had gotten an email and that my money had been returned. They "resent me an email" and told me good bye.. wait excuse me wtf?!?!... lately it's been 2 times where I had to speak with customer service where there were issues on their side and I was treated like a moron. I am disappointed, before it was oh sorry let's fix that for you. Now I have to contact them and go through contacting multiple times and be told different things every time. Extremely frustrating.

I too have had the same problems with delivery you've had. It's very frustrating. Trying to find another company with the 'same' fragrances as wsp that I use for my standard products is not going to be fun. Also, I can't believe how hard it is to find jars! I have no idea what the deal is about that...unless they are actually made in China with the port for China imports being so far behind.

So who do prefer to use now?

I ordered once from this company on the advice of another soaper , BIG MISTAKE. The quality of my soap was crap. I have bought from 3 other top quality companies for years and never had an issue, soap was perfect. I had to use over twice as much of this fragrance and my soap felt sticky and looked awful. My issue is with the fragrance itself, I had to apologize to customers for quality... never, never again, and I recognized the bottles from your last video, and I wonder if anyone else has a beef with the actual fragrance?

Their reviews are so bad, it has deterred me from ordering from them. I can understand the frustration.

But their “lead time” is IF you pay for the “line jump” from what I was told. I stupidly paid for line jump once then turned around and placed another order 2 days later and there was NO DIFFERENCE in shipping time. Last time I ever did that. They’re also buying up a lot of smaller suppliers that were good and favs and now are crap because of their stupid wait time. I’ve learned to not need anything for at least 1 month so I have time. Aztec is another one I’m not sure I want to do business with anymore too. You should become a crafters choice distributor 😁 So who’s your go to for FO’s now? Have you tried Virginia Candle Co?

What bun acks did you order ffom Restaurant Supply?