Hi, I would like to get a Wise card, but I want to know if I can receive money from the USA to Azerbaijan for my freelance business. Are there any restrictions, or could you please clarify this for me?

Hey there. Depending on where your Wise account is located, you can order a Wise card. For more info on this, feel free to check here: wi.se/cardavailability Also, please keep in mind, that in order to send/ receive payments on behalf of a business, using Wise, you'd need to open a business account with us. But, if your business is located in Azerbaijan, you won't be able to open a business account with us at this time, as Wise business accounts aren't yet available in Azerbaijan. However, if/when this changes, we'll be sure to let our customers know. If you have any questions in the meantime, feel free to reach out to us via one of our private channels on Instagram, Facebook, or X (previously Twitter), and we'll get back to you there with more info on this.

@@Wise oh I will wait for update then but if I'm considering using Wise to receive money from friends in countries like the US, Germany, and the UK to my personal account in Azerbaijan. is this possible? Thanks!

So while we do offer personal accounts for residents of Azerbaijan, we currently can't offer balances (Which would be required to receive money to your Wise account). With that said, if your friends have Wise accounts, they can still send payments to your local bank account, although we don't yet support the local AZN (Manat) currency, so it would have to be in USD, EUR or GBP sent via SWIFT: wi.se/swiftpayments Should you like to see us add AZN in future, we have a wishlist for this here: wi.se/wishlist 🙂

@@Wise Thank you for your reply I wrote my wish.I hope it will take no more than 1 year to make it available in Azerbaijan😁 I would like to use your program🙂

💚

We place special emphasis on this! Thank you. ☺️

Hi, Najam! So happy to hear you've been enjoying our services 💚 Keep counting on us!

Yay! ☺

​@@Wiseis this True, if i open a wise account, i have also a bank account in WISE?

Hi Lujay. To clarify, with Wise, you can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. It’s free to sign up, and there are no monthly fees. Check for balance availability here: wi.se/balanceavailability. Depending on your region, you can also get banking details to receive money in more than 9 currencies. We have a really good overview on how the Wise account works here: wi.se/borderlessfaq. Feel free to contact us here: wi.se/directcontactus or DM us on Instagram, Facebook, or X if you need help along the way.

Hey there, Nico! We can definitely help with large amount transfers- you'll just make the transfer like normal. We may have to run some extra checks and reviews, and the documents we might need can be found here: wi.se/largetransferdocs Most currencies don't have extra fees to receive already. If we do charge anything extra, the fees are fixed, regardless of how much was sent to you. For more info: wi.se/receivemoneyfees and for general tips on getting started with large amount transfers, check out: wi.se/largetransferstips Feel free to DM us on any of our social media pages, or reach out here: wi.se/directcontactus with any questions.

Thank you for your comment! We are glad that you found the video helpful. The 1.43% figure comes from a screenshot of a bank statement - on one of them, you can see this difference from the ECB rate. Different transactions had different fees on top of the exchange rate. Regarding the total calculations: yes, we showed how much euro was deducted for converting individual transactions but didn't provide a total sum. This is largely because different amounts were spent with the Wise card and the bank card during the trip. However, for future reviews, it indeed makes sense to conduct such a detailed experiment. 💯 In this video, we concluded that for just over 2 euros, we converted more than two and a half times the amount of money with Wise compared to a regular bank card. Therefore, it can be expected that the difference in spending would be roughly proportional - two and a half times higher with this specific bank card. Hence, it is beneficial to convert the amount with Wise in one go and then use it in the country of you destination like a local. Thank you for your suggestions!

@@Wise Thank you for you prompt and detailed response. We have been using the Wise card now for over a year and we love it!!

It's always our pleasure to help you, Gary. Plus, it's wonderful to hear that you're enjoying using our cards. Here's to many more successful transactions. Cheers! 🤩

Hey there, thanks for reaching out. Getting in touch with our support team is a great first step! They'll review your ID and get this updated for you as soon as possible. You should still be good to use any digital cards that you've created. If you run into any issues with a merchant due to the difference in name, we'd recommend creating a new digital card at that point once your name has been updated on your Wise account, though 😊 If you need any other help, feel free to send us a DM on Facebook, Instagram, or X. Our team would be happy to answer any questions that come up, and take a closer look at this for you.

@@WiseThank you!

It's a pleasure - happy to help 💚

Hi, Sandesh! Thanks for your interest! You mentioned that you're a minor student, generally, we don’t onboard underage customers. You'll need to be 18 years or older to use our services - it's because of how we're regulated. We have this outlined under section 6.1 of our Customer Agreement, for more info: wi.se/customeragreement Otherwise, depending on where you're based, you should be able to create an account, open a balance and get an account details to receive funds (i.e. for salary). So long as you're in the supported region: wi.se/balanceavailability We hope this clarifies. If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

@@Wise Thank you for taking the time to respond to my inquiry regarding account eligibility. I understand that I am not eligible for a Wise account at this time. I appreciate your assistance and will continue to research other options available for my needs. Thank you again for your support. Best regards, Sandesh

No problem at all, Sandesh. We're happy to help, and wish you the best of luck in your search. And, if you do wish to use our services in the future, we'll be more than happy to help answer any questions you have. Have a wonderful day 💚

Hi Ian. You won't be able to order a replacement card because our Wise card isn't available in Thailand just yet. You can sign up for the waitlist, and we'll let you know as soon as it becomes available there: wi.se/joincardwaitlist When you move to Thailand, you can update your address on your Wise account by following these steps: wi.se/change-personal-details Once you’ve changed your details there, we’ll be in touch if we need to verify your address again. In some cases, you won’t be able to change it yourself - if the address field is greyed out, then get in touch with us: wi.se/contactus We're happy to help.

@@Wise Would it be possible to have my replacement card sent to a relative in the uk and for them to bring it to me when they visit ?

The card's availability is based on your residence, so if you move to a region where we can't offer it, you won't be able to see a replacement option either (Regardless of delivery address).

Hi Nick 👋 Right, our Wise card is a debit card that is linked to a Wise account. Find more info on our Wise cards here: wi.se/debitcard