Thanks for reaching out to us and we're glad that you had an easy time setting up your camera, Gina! We appreciate your support and if you have any questions about your Wyze Cam, please feel free to let us know. :)

We're glad to hear it, Nancy! If you have any issues getting set up or have any questions about your Wyze Cam, please let us know. :D

Thanks, Alex!

First of all, we're glad that your mother has such an awesome daughter. Secondly, we are happy to help! :)

Thanks for reaching out to us and for the feedback, Yograj! We are currently working on an outdoor camera but at this time, we don't have a time-line for when that might be available. We have received a number off requests about viewing the app on a computer and we are currently researching that feature. If you arte interested, we do have a wish-list section on our forums where you can request features like this directly from our team and also vote on your favorite topics. If you are interested, we've included a link below but if you have any more feedback or any more questions about your Wyze Cam, please feel free to let us know. forums.wyzecam.com/t/view-on-pc-browser/6739

At this point, we have not enabled a computer method for viewing Wyze Cams. The alert videos are stored in the AWS cloud and you can access them through the Notifications tab in the Wyze app. Manually recorded videos are stored directly on your phone and you can use either the Wyze app Album or your phone's Gallery to view them. Videos recorded to your microSD card are stored to the microSD card and can be seen in the Playback section found when viewing the Live Stream of that Wyze Cam.

The cord and plug is any USB cord and power adapter. Surely you have one?

Yes! Thank you for checking on this. :)

Correct! :)

Oh no! What a horrible situation! Let's see what we can do about your Wyze Cam. :) Error Code 90 is the most common error code because all it means is that the server can't locate your Wyze Cam. Generally, this will be caused by either a power or connectivity issue. Power cycling means to unplug your Wyze Cam and plug it in again. But before you try that, could you please check to see what color the light is on your Wyze Cam and if it's flashing? That will help us figure out what was going on here (though power cycling will probably fix the issue at least for the short term if not longer). When you try to turn on your Wyze Cam, are you pressing the button on the bottom of the camera or are you just unplugging it and plugging it back in?

Sorry to hear about this, Fisherguy01! If this is still going on, please contact our customer support people. That should not be your experience. Here's a form to get in contact with us: support.wyzecam.com/hc/en-us/requests/new

Sorry to hear about this! Usually it should work in the first couple of tries. If you're still having trouble with setting up your Wyze Cam, please contact our support people through this form: support.wyzecam.com/hc/en-us/requests/new

You'll need a WiFi connection to set up and view the camera. :)

mine is doing the same! what did you do to fix it if you did?

If the camera is unplugged, none of the features will work. If there is a power outage, the camera will usually reconnect when the power comes back on. If it doesn't, power cycling the Wyze Cam will restart the connection. :)

YES, i have it setup on my work cell and personal cell

We'd be happy to help! Please contact our customer support team at: support.wyzecam.com/hc/en-us/requests/new

As long as both your phone and your Wyze Cam have access to stable internet, yes! :)

Whoops! Well, we can help out with that. It looks like either you are trying to connect to the 5GHz network or you have entered your network name incorrectly. What I have found helps with this is to connect your phone or tablet to your 2.4GHz network and try the process again. You can verify your password at the same time if you want by forgetting your 2.4GHz network's information in your phone or tablet, restarting your device, and then connecting to that network again. If your password is incorrect, you should hear, "Cannot connect to local network." If you need any help, let us know! :)

@@wyze This worked for me I was having the same problem as Lynette Corn. The mistake I was making was I capitalized the first letter of my password, shouldn't have . But I'm good now thanks.

This sounds like it could be a delay caused by turning the camera off and back on -- it varies depending on your network's strength and speed. If you'd like, you can reach out to our customer support team so they can help at: support.wyzecam.com/hc/en-us/requests/new

Sorry to hear this! Do you have a different power cable and adapter (perhaps from a phone) that you could try with it? Sounds like you are going to need something replaced. We recommend that you fill out this form to get in touch with customer support. :) support.wyzecam.com/hc/en-us/requests/new

That can be used for plugging in the Wyze Sense's Bridge so the sensors can connect to the camera's network. Some users also use the USB port to daisy chain cameras!

@@wyze I understand the daisy chain, but is there a example of what you mean by plugging in the Wyze Sense's Bridge so the sensors can connect to the camera?

@@bens2603 the Wyze Sense is another product we offer which has several components. The Bridge is essentially a USB dongle which connects to the back of a v2 or Pan camera using the USB port. For more information about the Wyze Sense (including the bridge) you can check the Sense Starter Kit here: wyze.com/wyze-sense.html

@@wyze Great, thank you for your feedback.

It cannot find network.

You would have to setup the camera on the WiFi network you want to use in order to get the camera to connect and view the live-stream, Chico. If you have any more questions about your Wyze Cam, please let us know. :)

Sorry for my delay in replying to this! If you watch the videos later do you have the same delay?

WyzeCam yes. It is like that all of the time. Forever.

Bummer! That really stinks. I recommend sending an email with an example of one of these videos to support@wyzecam.com . They will be better equipped to help you than I am. :)

Or it comes with it

Hello there. We're sorry to hear that this is happening! Our support team would gladly look into your Wyze Doorbell Pro connection issue further. You can contact them through support.wyze.com.

Manuel Alvarez you can

We're sorry to hear that you've been having issues connecting, Alex. Have you already reached out to our support team about this? If you have, may we get the ticket number so we can help look into this? If you haven't we've included the link to our support team below but if you have any more questions about your Wyze Cam or run into any issues trying to reach out to us, please let us know. :) support.wyzecam.com/hc/en-us/requests/new

With the camera plugged in, press and hold the setup button on the bottom of the camera for 10 seconds. If you have a Wyze Cam v1 hold it for 20 seconds. This will reset the camera.

We're sorry to hear that you're having an issue with your Wyze Cam, Christopher. Are you still having an issue with your Camera speaking in another language? If you are, we would recommend reaching out to our support team so we can help look into this as soon as possible. :)

That is definitely not expected -- did you purchase this through a third party seller? Please reach out to customer support so we can investigate at: support.wyzecam.com/hc/en-us/requests/new

After you can the QR code wait until it says set up complete , then check the box and press next . If that doesn’t help then maybe wanna send a message to Customer support .

My Samsung S8 works well with my Wyze Cams! Are you having trouble with the app or camera, Harold?

Thanks for your quick reply.After downloading the app it says my phone is not compatible. My mobile phone is Samsung 3

Ah... Your phone's operating system is not compatible with our app. If you upgrade your phone's OS (if possible) or get a more recent phone that should work. But I think that the s3 won't be able to function with the Wyze app because it won't work with the more recent operating systems. We're sorry. :(

Oh no! I recommend contacting our customer support. We'll be able to help with that! :)

Mine to even tried other wifi networks, my app makes me type network name in vs selecting the wifi network

Wyze Cams do not support 5GHz networks. If you would like, you can vote for this to be added in through our Roadmap at forums.wyzecam.com/c/roadmap. :)

Thank you for reaching out to us, Ray! We're sorry to hear that you've been having some issues with your notifications. Have you already reached out to our support team about this? If you have, may we get the ticket number so we can help look into this? If you haven't yet, we've included the link to our support site so we can help look into this issue as soon as possible, but if you have any more questions about your camera, or any issues reaching out to us, please let us know. :)

We're sorry to hear that! Are you still running into this issue? If so, what color is the light on your Wyze Cam? Does it flash?

solid blue, no flash

Solid blue means that it SHOULD be connecting to your router (we'll check on that). Have you tried unplugging it and plugging it back in again?

Sorry to hear this! If you're still having trouble, please fill out this form to get in contact with our support people: support.wyzecam.com/hc/en-us/requests/new

could you be any more vague?

Thanks for sharing your experience! We're sorry to hear the camera hasn't recorded as expected. There is a 5-minute cooldown after a 12-second Event is triggered. If you'd like, you can consider enabling Complete Motion Capture for improved video storage on the cloud. You can learn more about CMC here: services.wyze.com/detail/cmc

Hello, We are so sorry to hear about this. I'm not Dave but we are looking into this internally. We think that we found your ticket and we're looking into this. If you are still interested in getting your Wyze Cams up and running we would love to help. We agree that this should not have been your experience and we apologize. We hope that your holiday season otherwise went well. Best, Wyze

We're sorry to hear that your Wyze Cam had difficulty connecting with your WiFi but thank you for letting us know about this experience. Please reach out to our customer support team so we can help identify what is causing the connectivity issue at: support.wyzecam.com/hc/en-us/requests/new

We DO have an app in the Apple App Store! The link was in the video description. Here's a copy of it! itunes.apple.com/us/app/wyze/id1288415553?mt=8 We're sorry to hear about your account issues and dislike of the hold music. Could you please fill out this form with a description of what's going on? Once you send it in, you will receive a support ticket number in a reply email. Please give that to me and I will help you out with the account problem. :) www.wyzecam.com/wyze-support/support-ticket/

Oh. I was looking on www.apple.com/ios/app-store/ If you google the apple app store, this is the result. You should have said iTunes... totally different thing. photos.app.goo.gl/fjwdJ8jVHNe6sRTk8

I did a couple of tickets, already. No response, yet.

May I please have your support ticket numbers? I can't find them without the numbers. :)

72702 & 72696