You went to the metric reading. Press the diagnostic button once for temp. Move the switch from auto to super chlorinate and back to auto. It should set back to ppm.

The video clearly covers this topic ; )

Shilo Herrling i

@@HaywardPoolProducts hello there I just changed my cell but for some reason I its says 6100 and hi salt took sample too the store and it's on 3300 I did the calibration already but still showing the same number can you help me what else can I do?

@@omargarcia990 I know this is 3 years late but may help someone with the same issue. First, the generating light would be off if salt level is actually that high. Next, check the T-cell display matches yours as shown in video. If still reading high, recalibrate using instant salt reading as in video or calibrate by switching to Off, then Auto, press diagnostic 5 times, wait for reading to settle, then lock in by switching to Super Clorinate, then back to Auto. I'd also check the sensor on the T-cell is facing the correct direction of flow as show by the arrow on it. If still reading high, take another water sample to another store to double check. You may have added too much salt. 😉

If you'd like tech assistance, please private message us on Facebook or Twitter with your email address and phone number or email us at marketing@Hayward.com and we'll forward your message to our tech support team.

my friend you are right. This video is 9 year old. you would think they would have done a update.

So glad to hear the video was helpful, Mr Venegas! Enjoy your pool!

80

Glad it was helpful, Michael!

Thanks for the feedback!

Jhon, glad to hear the video was helpful. Thanks for the feedback!

Great!

My chlorinator is putting out 4000 w!y to much salt but yet the high salt light never turns on. We ha e it at about 11% output. Still reading to much salt once the water is tested

Glad you found it helpful, Jaime.

Glad to hear this was helpful!

Have a good day.

Hayward Pool Products i

AZ PHX Make sure that when you reset the instant salt level you have a reading other than 0. After going to off and back to auto and you hear a click, press the diagnostic button 5 times. If the level is O you may have a bad cell. Try it one more time. Cells last 3-5 years.

Thanks! That did the trick. Got the unit to start generating again with a salt reading of 2500. Pool shop says my salt reading is at 3200. Looking through some of your other responses in addition to your comment above, the cell may be bad if the readings are off? My cell was installed in Jan of 2014 so I am right in the middle of the 3-5 year life. Appreciate the quick reply!

AZ PHX happy to be of help! Reach out anytime.

A little confused on the exact model but cleaning the power connections on the AquaRite or other models should be done to insure a good connection. If possible, remove the screws first. Use a non metallic cleaning scrubber. Something metal could leave residue. A good hardware store should have a cleaner in the electrical dept. Please private message your phone number to our Facebook page if you would like a call.

Hi Cheryl, our tech team would be happy to assist you. Can you please send an email over to marketing@hayward.com or send us a private message on Twitter or Facebook with your preferred email and phone number? We will have them contact you directly.

Hi Edwina, your local dealer can assist or a Hayward tech can help during the regular work week. Find a list of dealers on our website Dealer Locator. Or private message your email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.

+dan tan Sounds like the board is going.

+dan tan if you have additional questions, please PM your phone number.

Hi Trevor, you’ll probably want to talk with a tech about that. Please dm us on our Canada Facebook page with your email address and phone number and someone will reach out on Monday.

Hi there, happy to ask a Hayward tech to help. Please dm your email address and phone number on our Facebook or Twitter profile and a tech will reach out. You can also contact us via email at marketing@Hayward.com.

Hi Reid, the issue would be a bad board inside the AquaRite. Most likely, if the power light goes out and the display stays on, it would be the main pcb, but we would want to get a HASC onsite to fully diagnose the unit to be sure the main pcb is the culprit. Please let us know if you have any further questions. If so, PM your phone number on our Facebook page or Twitter account and someone will call you.

Hi Pam, either a wire has come loose or the flow switch needs to be replaced. You can find a service company at our dealer locator. www.hayward.com.

Hello Mrs Smith, a Hayward tech will reach out to answer your questions as soon as possible. Please private message your email address and phone number on our Facebook page or Twitter profile or email us at marketing@hayward.com.

+GARY HUNT Our Hayward tech will be in touch.

Hi Jon, for tech support please private message your email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.

Hi Carl, would you like to speak with a Hayward tech? If so, please dm your email address and phone number on our Facebook page or Twitter profile and someone will reach out tomorrow.

+Gary Simle my phone number is 209-484-2419

+Gary Simle Thanks again.

+Hayward Pool Products ???

Our Hayward tech will call you today.

Our tech would like to speak with you. Please PM your phone number.

We appreciate your feedback and we encourage customers to check with their local Hayward pool pro for advice. If anyone has any issues we also encourage you to reach out to us as well!

Hi Brandi, we are happy to help. Our tech may wish to speak with you, so please PM your phone number.

Hi there, a Hayward tech can assist with that if you'd private message your name, email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.

Sure John, happy to help! Please dm your phone number and email address on our Facebook page or Twitter profile and a Hayward tech will reach out to help.

The main software revision has to be 1.50 or higher in order to have the option to choose a different cell size. If the revision is older than the option is not available and the control unit will only function with a T-15 cell.

@@HaywardPoolProducts Thank you. All is well after reply below.

@@HaywardPoolProducts Thank you, system seems to be running well.

It should be running only when the circulation pump is running. There is a flow switch for protection.

Hi there, our tech team would be best equipped to respond to this. Please reach out to us with your preferred email and phone number via private message on Twitter or Facebook or you can email us at marketing@hayward.com. We will have someone reach out to you directly with assistance.

Kanikas No need to set the cell type. You have an older version. The TCell 15 will work fine.

TelecasterPickn We'd need more information to help. How old is the cell? What is the model number on the cell? When the unit's inspect cell and check salt lights come on, it is either low salt or a bad cell. How are you testing the salt level? Strips are not always accurate. Please have a store use a test kit or electronic tester.

Hayward Pool Products, thanks for the reply. We recently moved into a new home. The cell is the GLX 15 W, even though our pool is much smaller. The cell looks aged from the sun. The lights show, checm salt and inspect cell. I've tested the water at pool store and their readings show 3300 and our panel shows 2500. The house was built in 03.

Thanks for the detail. We can ask our tech to call you, if you'd like to PM your phone number.

From our Hayward Tech: The GLX-15-w is a replacement warranty cell that lasts about 1-2 years at the most. My gut guess is you need a new cell. T Cell 15 is the best.

Hayward Pool Products Thank you, is that compatible with the Goldline Aqua Rite?

Hi Joe, please PM your phone number for a call tomorrow from our tech.

You may have the switch in the Super Chlorinate position. It may be going back and forth between % and ppm . Please PM your phone number so a tech can call.

Hi Jimmy. Please send us your contact information (phone and email) over a private message on our Facebook or Twitter. You can also view our contact information here: www.hayward-pool.com/shop/en/pools/contact-us-main. We'll have someone reach out to you directly with assistance.

Hi Jeremiah, if you'd like a tech to reach out to you, please private message your email address and phone number on Facebook or Twitter or email our marketing team at marketing@hayward.com.

Please reach out by email to customerappsupport@hayward.com for assistance.

From our Hayward Tech: My guess is the cell needs to be replaced. If the salt level is 5200 it should read high salt. At that level the pool should be drained to bring the salt level down below 3400. Level should be between 2700-3400 for operation. Below 2700 will give you a check salt and above 3400 will give you a high salt light. Have the water tested once more by another pool store. Make sure they are not using strips but an electronic tester or titration method. The fact that the cell is reading 0 makes me think the cell is bad. Cells last an average of 3-5 years.

That reading normally happens when the water is too hot. If the water is normal 60-90 the problem could be a bad cell or main board. Clean the cell throughly and if it persists, have a technician check it out.

Please PM your phone number and our tech will give you a call.

Hello, I'm big Pat's fan but I'm in Tx. Lol, I'm having the same issue , the hayward aquarite is working but I have No power light illuminated, just wondering if you fixed yours, thanks

@@alfredkulhanek1889 yes, but only worked for one more season. Bought an OEM T-15 cell this year and it has been working like a charm. Paid a lot more than knockoff, but come a with 3 year warranty. Good luck. GO PATS!

Larry Chapman Hi Larry, The flow light flashing for 15-20 seconds on start up before going off is normal. The unit shutting down after a few minutes is not. This is most likely a main board problem. Please forward your email and phone number so we can make contact to confirm.

Hi Keith, our tech will reply. He may also want to speak with you. What is a good phone number for you please?

By pushing the diagnostic button until you see the cell type you can change. Take the switch while looking at the cell type and move from auto to superchlorinate until you see the right cell type.

Hayward Pool Products Thanks for reply, your videos finally got me close. I was changing cell model as instructed but it was changing back on it's on. I finally took panel off and pulled fuse, unplugged cell cord and flow sensor, I put everything back and system finally shows generating CL. Hopefully it stays. We have had several storms lately and I THINK I might have some sort of electrical issue associated with weather. Thanks for the quick reply and your videos are a life saver!

Hayward Pool Products ok

Randy, we'll have our tech call you. Please private message your phone number or post it here.

The AquaRite only controls the chlorine. Muriatic acid is used to control the pH. Power Powder is a chlorine. Remember to test pH and add acid as needed. A good test kit is needed.

R LEBLANC I believe the T-15 cell rated for 40,000 is the best. Best bang for the buck. If you are buying a cell for an older unit the T-15 may be the only cell you can use. If you are buying a whole new unit, all cell types will work.

Hayward Pool Products I'm looking at buying a whole new AquaRite and I was wondering about the model to buy. Someone told me that if the pool size is close to the limit, I should buy the next model up. The vendor tells me that the AQR3CUL is fine for a 14,700 US gallon pool. I'm a bit confused because I don't want the system to be too small.

The AQR3CUL will work just fine. The larger the cell (AQR15CUL) the longer the cell life. Cells will last 3-5 years. Depending on the bathing load of the pool and how many years it would be used should determine cell type. If it was me I would buy the AQR15CUL. All will work fine, just that the bigger cell will last longer. All cells have a life span.

Hi +Gabe, our Hayward tech would be glad to call you to discuss salt levels. Please provide your phone number. You can private message on Facebook.

+Gabe Rosati Not sure what the installer told you about the AquaRite system but it only produces Chlorine. You still need to balance the pH along with the Alkalinity. This is accomplished by adding acid as needed when the water is tested. The most common reason for itchy eyes is a pH problem. Do you have a test kit that test for pH and Alkalinity? I would take some water down to your local pool store and have a complete test run on your water.

I will get a test kit and check. Thank you.

+Gabe Rosati You're welcome Gabe.

Hello, your local Hayward dealer may be able to help this weekend. A Hayward tech can also respond after the weekend if you private message your name, email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.

Thanks for reaching out, Mickey. How old is the unit? Sounds like it might be a bad main board.

Please dm your phone number and email address on Facebook or Twitter and a tech will reach out to help.

nAz The AquaTrol designed for above ground pools only used the T-5 cell. There is no choice for other cells.

well that makes sense, I started it all up with the water conditions at recommended levels so I'm hoping to get good results in 24 hours.Thanks for the reply

nAz sure, feel free to reach out if needed.

Please PM your phone number for a call from our tech.

Hello i am having the same problem. How did you fix it. Thanks for any assistance

+Mj Arcicovich we’ll ask our tech for his opinion. If you’d like him to call you, please private message your phone number.

+Mj Arcicovich our tech world like more information. Please PM your phone number.

+Mj Arcicovich since the pump requires constant power, run the voltage from the line side of the time clock. This way power will always go to the pump without the use of the time clock trippers. Run the power for the salt system from the load side of the time clock and use the trippers to turn off and on. Set them for when the pump comes on. Remember, you have a flow switch so if the salt system is on with the pump off it will not generate chlorine.

+p henderson were you able to get help with the low salt reading? If not, please provide your phone number and our Hayward tech will call you. Sorry for the delay in responding to your comment.

+Hayward Pool Products I believe the cell is bad even though it the test did not indicate this. I have to assume it is bad for reasons other than what the standard test are used for. Really disappointed with the lack of quality for this cell. My first cell lasted 3 years. One year for a $500 cell is not acceptable.

+Hayward Pool Products Sorry, but its been a while. I forgot I had a neighbor test the cell on his system. Received the same low salt reading. That is why I know the tests at the pool stores are giving false readings.

+p henderson Please let us know your phone number and our Hayward tech will give you a call to help. You can also private message us on Facebook. Thanks

+Theresa Pritchard Our Hayward tech would be glad to call you to discuss salt levels. Please provide your phone number. You can private message on Facebook.

Hi Jessica, our Hayward tech would be happy to reach out to discuss. Please DM us on our Facebook or Twitter profile with your email address and phone number.

Hi John, please PM your phone number and our tech will respond here or will call today.

Sure John, we'll have our tech reply. If you'd like to speak directly with him, please PM your phone number.

If when pushing the diagnostic button you have a point where you can change cell type, you are good to go. Change was made 2007-8. If you got 10 years out of the t-15, that is better than normal. Normal is 3-5 years. Buying a smaller cell may not last as long but will cost less than the larger one.

Hi Louis, a Hayward dealer can help. Find them here: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1. We can also ask a Hayward tech support team member to reach out to you during the regular work week. Please private message your email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.

Mazz 15 The power LED and the generating one should both be lit when generating. If the generating light is lit and not the power but you have readings on the unit the power LED is out or a wire is loose. I can call to discuss if needed. This should not be a problem as long as the unit is generating.

Hayward Pool Products Thanks for the prompt response. So basically the Power LED IS NOT supposed to be constantly illuminated? More often than not, I walk into my cabana to see NO LEDs illuminated... Is that normal? Should I be configuring anything on the system? - Please provide a phone number if it makes things easier to explain.

Mazz 15 It would be useful to speak with our Hayward tech. Please provide your phone number and we will have him call. You can private message via Facebook.

The power illuminate LED is illuminated when power is given to the unit. Not sure where you power is coming from. If the power is from the pump timer it only come on when the pump comes on

***** Hi Steve, we can have the Hayward Tech call. Please leave your phone number and email and we will call.

***** Up until a few years ago the AquaRite only had one cell. When the need for different cells came about the unit was changed to accept the different cells and had the choice in the programming. If your unit does not have this you need to replace the old cell with the same model. If you ever change out the main PCB board, you will then have the programming to accept different cells.

Hayward Pool Products Please email me at steve.deets@active-us.com and I will provide a number Thanks

Sounds good Steve, we'll be in touch.

Hi Glenda, our tech will reply here or can call you. Private message us on Facebook or Twitter if you’d like a call back.

Glenda, our tech would like to speak with you. Please PM your phone number. You can do that on our Facebook page or Twitter.

Glenda, here is a message from our tech: I have many questions to help with this post. Posting a phone number will help to diagnose. The Flow light should go off when the flow is consistent and there is good flow. If the unit is connected with the pump timer all the light will go off when the pump shuts down. If the blinking flow light goes off then all the other lights go off with the pump running you may have a board problem.

Hi Gwohsau, our Hayward tech will answer here or may want to call you. Please PM your phone number on our Facebook page.

It takes 48 to 72 hrs for the salt to dissolve completely. After 2 days have your water tested by a local dealer to confirm salt level before adding any more salt. The store will tell you what more you need to do.

My wife called a Tech, she was told the reading has to get up to 2400 ppm min however we do it to chlorinate. So we added salt , reading went up to 1900..(now there are 11 bags in a 13,500 gallon pool).OK but then I started wondering what the actual reading was ,as I still would have to raise it to 2400 which means more salt! I bought a salt dip electronic digital tester and the salt reading is 5100ppm. So I called the tech myself. This time he tells me the salt is to high so it won't read right!!! WHAT? we tried to recalibrate it still 1900, he asks me to drain a few inches of water and try to recalibrate it again? I told him obviously this is a fools errand. we kept adding salt to gradually raise it to this point now when I drain it the meter reading of salt will likely go down and I am back to square one! Mean time I have to worry about algae as this has been going on for a week! I am going to have the water third party tested and if it confirms the digital test reading I will try to get a Tech to come out to the house but I can tell you as a consumer I am wishing I just went with Chlorine to begin with!!!!

Please PM your phone number on our Facebook page and our tech will call you.

Hello Mrs Rauckhorst, please reach out to your local Hayward dealer for assistance or private message your email address and phone number on our Facebook or Twitter profile and we'll connect you with a Hayward tech after the weekend. You can also email us at marketing@hayward.com and we will forward your message to our tech team.

Hi there, we’ll ask a tech to reply here on Monday. Also, you can share your email address and phone number on our Facebook page or Twitter profile and someone will contact you on Monday.

Yes, an Aqua Rite requires a main software revision of 1.50 or higher to work with T-CELL-3 or T-CELL-9. All you would have to do is to change the turbo cell size from 3 to 9.

I have same question here... If ai press 8 times, is not screen for the cell type :/

+James Simon Were you able to get an answer to your question? If not, please provide your phone number and our tech will call you. You can private message on Facebook.

+Hayward Pool Products my system is the Aquarite P4 smart control. my phone is 817-750-5153.

Hi there, our experts would be best equipped to assist. Please email marketing@hayward.com with your inquiry, phone number, email, and product model number. Providing this information will help us, help you, efficiently. Someone will reach out to you directly as soon as possible. If you're located outside the United States, please email our international team at img@hayward.com.

Hi Agnieszka, please provide your phone number by PM on Facebook and our Hayward tech will call you.

actually, i figured out: it was the remote control setting and i *was* able to change the % from the house - hopefully this means our chlorine will actually start to go up. unfortunately the display immediately went to HI on the unit, but i'll be troubleshooting that tomorrow. thanks for your prompt response!

Great, glad to hear you figured it out.

If you'd like to speak with our tech, please PM your phone number.

Vickie, would you like our tech to call you to help? If so, please PM your phone number on our Facebook page.

Hi Jodi, our tech team would be best equipped to respond to this. Please reach out to us with your preferred email and phone number via private message on Twitter or Facebook or you can email us at marketing@hayward.com. We will have someone reach out to you directly with assistance.

Hi Melissa, we’ll ask a tech to let you know. Please dm your phone number and email address on our Facebook page or Twitter profile and they will reach out to help.

We'll ask our tech to reply here or give you a call. Please PM your name and phone number.

+cowboypmb What type of unit does the cell connect to? If the salt level is to high the unit will not work. No damage should happen.

Its an Aqua Rite monitor. Is this what u mean?

Do an instant salt reading. Also post phone number if you want more info. Never add salt without having the water independently tested. Turn the switch from auto to off back to auto. Wait for a click and press the diagnostic button 5 times. If the negative salt reading here is still high, you need to drain more water. If the salt level here is lower, take the switch and move from auto to super chlorinate while you are reading the negative number. It will lock in this new number.

Hayward does not work. Same thing happened to us we got to over 9,000. Second time around we were at 5,700. I'm on my 2nd cell in 3 years and we probably need another one; Pool is turning green. Getting something else this time even if it costs me rep lumping.

Hi there, your local Hayward dealer can help with your equipment readings. Find them by entering your zip code here: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1#top.

Hi, we'll ask our Hayward tech to reply. If you'd like, he can call - PM your phone number on our Facebook page.

Our Hayward tech has questions and would like to talk with you. Please PM your phone number on our Facebook page or provide it here.

Hi there, happy to have an AquaRite expert contact you directly to help. Please DM your email address and phone number and a tech will reach out tomorrow.

We can talk you through it David. Please leave your phone number and we'll call you.

thanks 817-946-6606

+David Selwood Got it David, we'll give you a call today.