I already paid for the H.265 upgrade. But there are features like 'flip horizontally' for filming ourselves that we've been waiting for ages to have (which was included in the Shinobi at half the price). Happy customers will buy new products, but not unhappy ones.

trash this shit company, no support no quality,@@TheDIYFilmmaker

@@TheDIYFilmmaker Flip horizontally is not a feature for the Ninja V on AtomOS 11 is it? I can’t find it

Same here, the new products are the same hardware and they just want you to pay.. Awful company.

Hello @davidbucca260, Thanks for your comment! We appreciate your feedback and understand your desire for a vertical workflow. We genuinely value the input from our customers, and your suggestion for a vertical workflow is duly noted. Our team is always working on improving our products and introducing new features based on user needs. While we may not have immediate solutions, your feedback is crucial in shaping the direction of our development efforts. Thank you for taking the time to share your thoughts with us. If you have any further suggestions or specific features you'd like to see, please feel free to let us know. ATOMOS

That was the most generic response ever

Following.

No

Okay, it's funny, I care more for this product than the vendor itself. It doesn't make sense to kill the Ninja V. Apple supports their products until users want to upgrade, so that users keep being new customers. I purchased my Atomos Ninja V in 2023. Should I throw it away?

I thought one selling points of the Ninja V Ultra was getting access to future software updates. I have two OG Ninja V and assuming I'm locked out of new the EL zone feature

Yes. They made great product. Unless they software lock you. Nooone would update@@BradleyLayton7

Hello @EmreYazgin, Thanks for your comment! We sincerely apologize for any frustration or inconvenience caused by the current situation with Ninja V and Ninja V Plus software features. Please note that we highly value and appreciate your support as a Ninja V customer who has invested in additional features. Rest assured, we have not abandoned the Ninja V and Ninja V Plus platforms. We are actively working on new updates and features that will be introduced in the future. We understand your expectations, and we are committed to delivering the best possible user experience. Your patience and continued support are greatly appreciated. If you have any specific concerns or if there's anything else we can assist you with, please feel free to let us know. Thank you for your understanding. ATOMOS

@@AtomosChannelThis move to push users into the cloud has been handled poorly. Customers no longer know what they are buying. So you bought a physical device with a SDI port? Sorry you can’t use that without an upgrade. Want that NDI? Upgrade. Whats the difference between old and new Ninja? …Atomos 11, but no longer. 🤷🏼 All very confusing. And resellers seems to be just as confused. You make awesome products but to keep us feeling like investing long term in Atomos you can’t keep leaving us with the feeling that we are lab rats to try out and fine tune new business models on. 😢

Hello @rendermanpro, Thank you for reaching out with your query. Please note that if this feature pack does not fit into your workflow after purchase, you can inform us at your earliest convenience. We will be happy to assist you in finding the right solution. To answer your main question: If you find that the feature pack is not suitable, it is indeed possible to downgrade. Your satisfaction is our priority, and we are here to help ensure you have the best experience with our products. Cheers, ATOMOS

Not to mention never being able to get the color right on their devices to the point it took a KZfaqr to figure out and let Atomos's customers know to use the legalize switch to correct the issue and still years after that Atomos never fixed that simple issue in a firmware update! I hope they are marketing the big film makers with big money because when you do these things to creators who have to struggle for so long before they can make money I guarantee they wont forget .

Hello @tiberiuarsene, We sincerely apologize for any frustration caused by the current situation with AtomOS 11 compatibility and feature availability for our Ninja V and Ninja V Plus. Please note that AtomOS 11 supports only the newly introduced chipset, which is available in the new Ninja, Ninja Ultra, Shogun, Shogun Connect, and Shogun Ultra models. This is why our previous Ninja V and Ninja V Plus models do not support AtomOS 11. However, we want to assure you that we have not abandoned the Ninja V and Ninja V Plus platforms. New features will be introduced in AtomOS 10, and we encourage you to stay tuned to our social media channels for updates. Regarding your feedback on the Sumo 19M and the desire for 9:16 crop marks, we sincerely apologize for not meeting your expectations. Your feedback is crucial to us, and we have forwarded your request to our development team for consideration. We understand the importance of such features, and we are committed to improving our products based on customer input. We appreciate your understanding, and if you have any further concerns or questions, please feel free to reach out. Thank you for your continued support. ATOMOS

@@AtomosChannel This comment aged like fine milk after just a few weeks... Just upgraded my Ninja V+ to AtomOS 11 :)

I think OS11 removed that which is super frustrating. Were you able to find a solution by any chance?

@@juggzonlifethroughvisuals9819 Just pressing the power button until it turns off, but it is a hard power off.

Hello @ivideofeed4u692, We sincerely apologize for any confusion regarding the recent changes to our codec offerings. Please note that none of our paid activations have been made free. Regarding the feature pack you mentioned, it's important to clarify that it's not solely for H.265. The new feature pack includes highly requested features such as EL Zone, ARRI False Color, Play Assist, Record Assist, and Segment Pro. These features provide significant benefits to users, especially those who own previous Ninja V and Ninja V Plus devices. If you have any further questions or concerns, please feel free to reach out. We value your feedback and your continued support. ATOMOS

I need 7in and EL Zone. Not the recording or the transmission or the cloud or the app or segment ect.

That doesn’t sound at all related to Atomos and an entirely Canon issue! Definitely means you need to reach out to Canon.

Hello @wehavefun4145, Thanks for your comment! We sincerely apologize for the inconvenience you're experiencing with shooting 120fps on your Canon R5 at 4K with the Ninja. We understand the impact on your workflow, and we're here to assist. This issue might be influenced by various factors, but rest assured, we have informed our technical team about your situation, and they are eager to help resolve this for you. To provide more personalized assistance, we recommend submitting a support ticket through the link below. Our support team will be able to gather specific details about your setup and offer tailored solutions. atomos.zendesk.com/hc/en-us/requests/new Your feedback is invaluable, and we're committed to ensuring your satisfaction with our products. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issue. ATOMOS

"Older' is not the right word here, the new versions are exactly the same hardware and they just want you to pay...

Hello @sunnynaguri, Thanks for your comment! We apologize for any frustration caused by the current situation regarding AtomOS 11 compatibility and feature availability for our Ninja V and Ninja V Plus. Please be aware that AtomOS 11 is designed to support only the recently introduced chipset, exclusive to the new Ninja, Ninja Ultra, Shogun, Shogun Connect, and Shogun Ultra models. Consequently, our previous Ninja V and Ninja V Plus models do not support AtomOS 11. Nevertheless, we want to emphasize that we remain committed to enhancing the Ninja V and Ninja V Plus platforms. Anticipate the introduction of new features in AtomOS 10, and we recommend staying updated through our social media channels for the latest developments. We appreciate your understanding, and if you have any further concerns or questions, please feel free to reach out. Thank you for your continued support. ATOMOS

@@AtomosChannel Guess they changed the design? AtomOS 11 is showing as available to download on my devices page for my Ninja V.

Hello @Shaunbless, Thank you for contacting ATOMOS. Apologies for the inconvenience. We'll look into your ticket immediately. Could you please provide us with the ticket ID so we can assist you more effectively? ATOMOS

Exactly, we've been wating for ages for the "flip horizontally" (selfie mode).

@@TheDIYFilmmaker It's so frustrating. And I just purchased 2 new Ninjas. I wonder if they even care about customers at all. It is what it is though. Lets see if they last much longer

Try shooting 120fps / 4K on a Canon R5.. I have to disconnect the Ninja, splitting my workflow up. Such a disappointment!