As a former washer tech, I find your video the best I’ve found on You tube. You are a valuable asset to the public! Thanks! I will continue to watch your videos in the future😁

Sir. You are EXACTLY what the internet inventors had in mind for it's purpose. You are a necessity. Thanks for sharing your knowledge!!!

You have saved my hair loss issues. Lol. I stopped repairing appliances about 15 years ago due to family and new job. Just starting to get back into it and with the addition of electronics, I’ve spent hours scratching my head with various issues that are in this video. I have a stack of these machines in my shop waiting for repairs so I can resell them. I can literally get 5 to 10 a week where people have tossed them. Now, thanks to you I can do the proper diagnostics instead of doing the old parts change and see method. I can’t tell you how much I appreciate this video. I’m sure you put a lot of thought and effort in it. Thank you a million times.

You sir are a hero and a life saver!!! Watched your videos on whirlpool washing machine and was able to diagnose/find the problem. $40 fix compared to $300 for someone to come look at it

It's a shame they took a good washing machines that work good for years without a bit of problem, put computers in them and don't wash half as good

sir you have fixed my washer.. I have this model without the agitator.. from finding the manual to running diagnostics this video led to replacing the actuator which fixed the issue, I didn't even need the manual thanks to your understandable how to.. part for $25 and two hours total and it's gold! thanks so much..

In 20 minutes I went from hating my washing machine to being excited about diagnostic and manual mode. Thank you for pulling back the veil

This is a superior tutorial, worth watching all the way through. He explains valuable info I didn't even know I needed to know.

This is a very helpful and easy to understand video. Why would they hide the manual like that? Here's a tip for washing machine dummies like me. If your washer has stopped spinning, take the wet clothes out first! When I finally did that it turned out a long sleeve had gotten wrapped around the thing in the middle and was stuck, causing it not to spin. Once I managed to get the sleeve unstuck the machine was able to spin again. I felt so stupid for not checking that first! .

Thanks so much! Using your video I went from knowing nothing about how my washer worked to being able to diagnose the failure of the washing tub's ability to spin. I removed the washer hub and found that the spines were completely worn away. I ordered a replacement from Ben's Appliances and Junk and it worked perfectly. After installing and recalibrating, I put it back into test mode and tried the high spin, and WHIIIIIRL! It spins so fast now.

Well done. The service manual can be reached from underneath without removing the top. The lid lock latch can be removed from the lid and inserted into the lock so you can open the lid to see what is happening. Safer doing it this way vs having the top tipped back. Overall, very good video. Best I've seen. The Tech Sheet shows power to the shifter motor is Pin 3 and Pin 6 for the black shifter, like you said. But the way you are holding it, those pins are on the opposite side that you tested for motor continuity. Note that pin numbers are molded into the male connector.

Your videos have been very helpful, thank you very much. My shift actuator is shot, just ordered a new one from you. Without your videos I would not have known what to do, thank-you.

2:40 Thank you Ben!! I'm a little old lady but this worked perfectly to get my washer going again. xoxoxo SO APPREciated! Thank you!

Thank you, kind sir. You have just saved my marriage.

Definitely the best detailed diagnostics video on Whirlpool washer

My Maytag washer is about 3 years old. I replaced the clutch assembly and the actuator. It still won't go into the spin cycle. I did not reset the washer. I will try to now. I am working on the diagnostics. What a great video! Jack Willey

You deserve a noble peace medal. Thanks you

So this video is super helpful. But before you take your machine apart like I did, check your drain hose. My washer was just fine after I unclogged the hose. Some spinning issues, turns out, come from improper drainage. Works like a champ now. This video is definitely a $$$ saver if you have a piece that has broken

Following your instructions I was able to get into the diagnostic mode. I then did the reset. The washer went into the spin cycle and ran for about 10 minutes. It was noisier than usual and made me think that maybe I hadn't tighten something good enough. Anyway it did spin so I think I can assume the motor is OK. Thanks again for the great videos.

I just want to know how to get my Whirlpool non agitator washing machine to drain and spin WITHOUT adding more freaking water. I pick drain and spin, it IMMEDIATELY starts adding water. It’s so frustrating. Just spin like the old washers used to!!

Well done tutorial, one of the best instructional videos I have seen. Thanks!

Your videos helped me tremendously. Saved a whole bunch of money fixing my washer. Thank you so much!

Hey your video got me farther then any other video on Whirlpool washers Iam right in the middle of fixing my washer I had to change lid lock and actuator… you explained things so calm and easy I appreciate you bro more then u could imagine at the moment 😂

This is someone I would trust to make the problem go away.

Excellent video. You helped me out tonight! Washer fixed in 5 minutes thanks to you.

This helped me fix my parents washer. The shifting actuator was bad, and i replaced it. Thanks alot!!!

Wow what a great video!! Thank you so much for taking the time to make all these videos. Now maybe I can figure out why my Whirlpool Washer isn't spinning.

Great, all-inclusive troubleshooting/test vid! THX!

Help. Very helpful, I used this video to determine that it the shifter needed replacing, now a month later I am getting an F5E3 LID UNLOCK FAULT & F7E5 SHIFTER FAULT code.

Your videos are very helpful. Very well explained. Thank you. Keep this energy up.

Thank you so much. I was able to fix my washer that wasn’t spinning. 👍🏼

Super thorough and so easy to follow!!!! Fantastic tutorial!!!!

This video is absurdly helpful. My washer won't spin. What I'm finding on my washer is that I have lots of resistance trying to manually turn the spinner whether that's putting my hand inside the washer or tipping the washer back and pulling on the belt. I've already removed the shifting actuator. Either way, it's quite difficult. Any insight? I'll update if I find anything.

Ben, you're an angel! Keep on with these great instructional videos. Are new commercial machines as seen in laundromats as finicky?

I'm hanging on to my pre-circuit board appliances as long as I can since I almost never need to fix them.

I like my plain ole estate by whirlpool washer. No fancy diagnostics. Just straight forward old tech.

I replaced my clutch pack assembly and shift actuator, it’s working well but now it’s squeeky when spinning, Did I have to add grease or lube?

Thank you so much for the information you share in your videos, you saved me a lot of money and time, now my washer it’s working like new!

Wow great instructionsl video. I tried to wash a coiple of pillows and faulted my washer. Fixed now! Thank you!

I’m glad I’ve never had the audacity to buy one of those new POS machines. HE corrupted the industry in 2010, I haven’t never thought about a new washer since. Love my 90s Whirlpool DirectDrive. Bada$$ tough and durable machine, no new washer sold on the market today or within last decade can agitate and turn a load over as quickly and powerfully as a directdrive. Other than the good old classic Speed Queen of course, but we’re speaking about these horrendous new HE machines that will never last and has those ridiculous wash plates.

This I think will definitely be helpful for me! Thanks you for your detailed work!

I bought this washer for $250 like 4 or 5 yrs ago still runs great as this was new when I got it. Can't find no washer for this price no more😁

Hi and thank you so much for this video, I've tested and tried everything on my whirlpool to get it to wash/spin. The shifter tested good, the capacitor tested ok, my washer will make the sound like it wants to start washing/spinning but will go really slow then nothing. I'm thinking it's the capacitor but any feedback would be greatly appreciated thanks, oh and the motor/ transmission spin freely and belt was good.

Thank you sir for showing this video how to fix the problem. My washer is fixed now 👍🏽. 2022

The uniform is a nice touch

I went into diagnostic mode and went for manually toggling between the various cycles.. the fill drain stuff all worked fine but the motor functions didn't work. No rinse or agitate but I did hear some oddball sounds. I have to run it again as I've gained some new knowledge since first running the test. The drum from the top view looks good. (removed checked that out). I have since replaced a cap on the pcb and checked motor cap under the machine.. now I'm getting into the shifter and motor diagnostics. (fault code threw me a motor control fault). Please clarify the pins on the motor to test. Perhaps i must reference the manual. This thing read like chinese the first time i looked at it but more things coming into focus as I stick to it. This thing has become an obsession I refuse to give up. I know people trash talk these machines but the fact is it ran flawless for about 8 years.

Hi Ben and thanks for an excellent video. I have the same model you are working on. My issue is that it is not agitating. Everything else works fine but agitation is not working. It looks like it wants to work. I have tried manually and it feels very loose and the bolt that holds the agitator is very tightened. What do you think could be the problem?

This video save the day, thanks a lot. Really helpful!

Thank you for this video! I have this washer and having problems with mine spinning and making awful noises

Ben, your videos are great! My machine will not spin, the basket is completely stuck. In manually mode agitate works but the spin does not, Even trying to spin the basket by hand is stuck. Any suggestions?

I believe the tachometer sensor on the actuator can also cause a no spin condition. There is a diagnostic test that can be performed to confirm if the sensor on the actuator is bad.

Awesome video! Thank you! I've got a situation where the washer won't spin or agitate at all, even in forced spin while in diagnostic mode. I've replaced the actuator, tested the motor for resistance (passed, average 6.2 ohms), tested the capacitor (passed as you described in video), and checked the gear assembly. I can manually rotate the drum by moving the belt so I know it's not the belt being too loose. When I put it in forced spin mode all that happens is I hear a consistent electrical humming. When I put it in forced agitation mode, it hums in time with the agitation cycle (hum, pause, hum, pause etc). So it's like the washer is telling the motor to turn the drum, but the motor is not rotating at all. Is this a bad motor?

Hi Ben, thanks for your video. I have a toploaded Whirlpool washer that washes, drains, but does not spin.. I have gone through the analysis and get a 4-2 error. Running the machine in manual test mode the two agitation modes work and the high speed spin.. But the low speed spin does not start.. All lights flash once and then it is back to the two lights for the low spin.. Any idea what could be issue? I am thinking of replacing the actuator.. But wondering if that is the issue, since the machine does drain.. Thanks for any input.

I have followed everything you suggested in my Whirlpool will not move past the wash cycle even when I unplug it and plug it back in it does not make the reset noise

I finally cleared the board and the washer too off, I just didn't reset it correctly. Thanks

When checking the shift motor I had zero ohms on the terminals you said to test so I was certain that that was my issue when I got my new shift motor I tested it and it had zero ohms also but it ended up working when I took apart my old shift motor Noticed a broken piece in there that was causing it not to agitate so I got lucky that it was the shift motor but it wasn’t the ohms test that actually was the issue

Brilliant video. I thank you for adding to my knowledge.

Can the bearing and shaft be replaced on this machine or does the whole gear box have to be changed? thanks

Check for micro farads on the capacitor the plastic casing normally will tell you the range that it should be at. It will provide a more accurate test.

Great Video. shift Actuator no ohms. Replaced.

I moved the arm under the washer, not the part. It started spinning again. This was after I changed the capacitor, shift actuator, and lid lock. The shift actuator wasn’t shifting the washer. I put the old one back on, and the washer went in to spin.

My teenage son emptied half bottle of laundry detergent in my washer as this exact one in the video it was working great no problems but after he did that, it started giving problems it's letting out the water and not washing. After I filled it manually and left it there after 2 hrs I heard it washing then after the wash cycle it drained out the water went into rinse but did not fill to drain. When I start the cycle all over to rinse and spin it still did nothing.

Saved my A$$ today man , thanks a million for making these vids

The basket hub was replaced about 6 months ago. The agitator spins with the basket. The capacitor and motor is OK. I'm thinking something like the transmission. It is fine for a manufacturer to guarantee a part for 10 years, but still expensive to install. Thanks for the input!

To discharge that particular capacitor before testing use two screwdriver. Each one touching the seperate prongs then cross the screwdrivers to have the metal touch. On that capacitor the plastic housing stops you from simply laying the driver across.

Thank you for the tutorial. Very helpful!

A meter with capacitance test is handy for capacitors, as they can reduce in value over time while still working. That results in a progressively weaker motor torque.

Great informative video saved me money 💰

Thank you for all the information, and information on where to buy the parts it really helps..

I had trouble with my washer not staying on spin. After checking out the usual’s, I removed the wash plate and found 84 dimes beneath it in the drain holes. Problem solved.

Hi Sir, your videos are very useful, but after doing the calibration it will work but it will stop again with spin, and there is a ticking sound. Can you please help me

Really appreciate the video and all the help I got from it thank you

My Maytag top loading Bravo series washer is about 7 years old and has been a good machine. In the past year we have been having trouble with the door lock, now all the time it says DL.

Great video! Thank you!

Great video, thanks for posting!

thank you for this video! i've got cabrio that currently has a gremlin! so far i've replaced the main board and lock mechanism. i got one load done and then the gremlin came back! now the damn red light keeps flashing and there is a clicking underneath.

I think mine is the suspension rod problem that you recommended. It sounds like the thing is just dribbling basketball is back and forth. Do you have a video that further explains?

Quick question: My washer will drain & spin if I put it on Drain & Spin manually. It skips Drain & Spin during the automatic cycle. So you have to run the washer twice. Once through normal washing, then again on Drain & Spin Only mode. Heard of this?

Hi what does E1 signify on a whirlpool washer please? I'm getting this while my machine is not spin drying

Amazing video! Thank you.

Howdy Ben, I'm doing this to the same model. The upgrade kit. I'm worried the rust just below the splines on the shaft will stain clothes. Can/should I sand and paint it before installing the upgrade? Or do you have other suggestions?

Help! I have not found anyone with the same problem I have. All my temp settings give me cold water. My hot gives me hot. I replaced the inlet with the solenoids and got the same thing. I have watched lots of videos and have learned a lot but not what I needed. Any help would truly be appreciated.

Okay, I figured out the codes. But the lid lock device seems to work. With the cover off, I pushed the metal piece sticking out at the bottom and it showed locked. Then it triggered the solenoid and unlocked it. So the solenoid works. The switch works in that sensing light stops flashing when un open position and stays on when in closed position. My codes are Lid Lock fault and Lid Unlocked Fault. I guess I just need a new lid lock switch. Even though it looks like it works. I guess when testing spin, it tries to lock it, but it isn't able to lock. So something is out of position in that switch assembly. I'm guessing there is something broken here. I don't see how it locks. The solenoid clicks down on the switch, but either psoition doesn't lock the lid from opening.

Very neat chauffeur uniform. I quite fancy one of those myself...

Great tutorial. Thanks!

GREAT! GREAT! GREAT!

I have one of the brand new 2-in-1 washers it runs fine except that the lid lock engages once unlocks and then the locks back again is this normal ?

My whirlpool washer will spin 1 to 2 seconds 3 to 4 times in succession. I performed the manual test-same thing. Auto test reveals no codes. What would cause this issue?

I tested my actuator and I get OL on the pins mentioned in the video...But I get the correct Ohms when I test the same pins with the opposite colors. Video shows red on top and black on bottom pin. Is this correct?

Great video. ! A capacitor tester is relatively cheap and will tell you if the cap is bad.

The washer was making a loud clicking noise in spin cycle. Replaced the actuator. Now it makes a few clicking noises, then spins fine. Is this normal?

Thank you Ben.

We just got a used Whirlpool Model wtw5000dw2 and we love it but would like to turn on an alarm for end of the wash cycle. The does not tell you anything but we were wondering there is some code to do it? If not can we add one some how?

18:15 you can also put your meter into current mode, and use its probes to safely discharge the capacitor. If your multimeter has a built-in LCR or capacitance meter, you can get a more accurate reading of the capacitance that way. Even though the capacitor seems ok using the simple test described in the video, it might have lost capacitance over time due to aging and to self-healing to the extent it's no longer able to start the motor successfully, but is still able to pass the test. Cheerio!

Can you do a video of older whirlpool models that don't have any of the lights on the front? mine is just dials, so I can't test for what is wrong with my washer. It fills with water, but doesn't spin or drain anymore. We are stumped with how to get it spinning again...

As appliances get smarter, they also get dumber.

our whirlpool has the slow spin non cleaning symptom too but it is all touch button. how do I diagnose that model. about 5 years old with glass lid.

Nice hack job on the wireing!!

Where is the camera that is monitoring who is washing what type of clothes? Only kidding...your vids are fantastic. Thank you.

Well done !