Big Boi Duo & Pro Updates! | Duo Issues Fixed & Pro Gets Even Better!

Рет қаралды 6,089

2 ай бұрын

Today we update on the fixes BigBoi is doing for duo and its issues with over-amping. They also showed me how to give 5% to 10% more performance out of the Pro. Watch to find out!
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Пікірлер: 131

@TRINInDC925 2 ай бұрын

I have to say, I was not expecting an update video especially one so quickly. That speaks a lot to the power of social media and content but also to the company as they are looking at info and content on their products as they are also so new to the market. This is really impressive in their response as well as to correct the issues you had noticed in your testing. Great update, I'm sure many will look forward to this info.

@CarsWithKeav 2 ай бұрын

Yeah they also sent a much smaller 1st shipment of the duo because of the 15 amp concern. So if there was an issue they could respond quickly. Almost what you would call a soft launch. The Pro they brought much more on the 1st shipment.

@FredShramovich 2 ай бұрын

Solid update dude and awesome customer support by Big Boi!

@CarsWithKeav 2 ай бұрын

Thanks and agreed.

@porscheguy19 2 ай бұрын

I've been loving your pressure washer videos. I'd love to see a head-to-head comparison of this with the Active 2.3!

@CarsWithKeav 2 ай бұрын

I will be doing a full comparison between all 5 in this category. Might not be full testing battle, but we will go over all the numbers for categories to make it easier to make a decision.

@ThisOldDetailingDude 2 ай бұрын

This is WHY, I follow your channel! Great update. Thank you

@CarsWithKeav 2 ай бұрын

Thanks Tim, I thought it was my good looks, but I guess this is a good enough reason. 🤣🤣🤣

@ThisOldDetailingDude 2 ай бұрын

@@CarsWithKeav 😂 😂🤣

@chavezsergio4496 2 ай бұрын

Another great video. Currently waiting on the FedEx to drop off the pro today. Since I’m waiting I order that amp reader in your links. The discount was great touch. :)

@ctsishawn1 2 ай бұрын

I just got mine today too!! FedEx came a day late, but got it unboxed and had to leave immediately for work... 😫. But tomorrow... It's on like Donkey Kong!

@CarsWithKeav 2 ай бұрын

Amp reader was cheaper than I remember ended up being under $10 with that 40% discount.

@don.newlon 2 ай бұрын

Great follow up Keav! You're bringing value, brother. What's that adjustable shelf you use for your PW?

@CarsWithKeav 2 ай бұрын

It’s Everbilt shelving from Home Depot using the heavy duty bracket and it has the shelf cover as well.

@1stfrompuertorico568 2 ай бұрын

Nice updates

@CarsWithKeav 2 ай бұрын

Thanks

@skrsys 2 ай бұрын

I’m happy we can improve the numbers on the Washr pro, I was disappointed by the numbers you got on the original video. Was contemplating returning it and getting the active 2.3.

@CarsWithKeav 2 ай бұрын

They are much better now and the sound is so soothing.

@vinnycar6075 2 ай бұрын

Thank you, Keav. I got the pro-Bigboi

@CarsWithKeav 2 ай бұрын

Nice, you will love it. I suggest that amp meter so you can dial your setup perfectly.

@FastRedPonyCar 2 ай бұрын

So update on my washr pro situation.. After threatening them with a CC chargeback, I finally got a response to why the pump wasn't pumping with any power. There is a check valve and spring if you remove the water outlet orifice and the spring was literally broken in half. They are sending a couple new replacement springs and I'm really hoping that fixes this thing. Even if it does, I don't think I will be recommending BigBoi to any friends or peers online. A company is only as good as their support when you need them and apparently I'm not the only one struggling to get help from them. The TSS system stopped working in my Active 2.0 and within I think 6 days, they had replied to my support request, taken my serial number info and put a replacement unit on my doorstep. THAT is the type of support and company I can get behind. For me, this is too little too late from BigBoi.

@CarsWithKeav 2 ай бұрын

Customer service is a big thing. I don’t think they were expecting the amount of support tickets they were getting. This is at least the second issue I have heard with the outlet area the other I believe was leaking. I can’t quantify how widespread issues are as we only ever hear the problems. Very few that have a good experience will ever say anything which is expected.

@eonise Ай бұрын

Well mine is going straight back and I never even got to switch it on. It's badly damaged whilst in transit, power switch panel cracked, regulator snapped off, foam bottle crushed. Not impressed with the packaging to be honest. But, so far, customer service here in the UK are sorting it but I gotta wait for over a month for the nect shipment, let's see if it all gets resolved in the end... .

@CarsWithKeav Ай бұрын

@@eonise Dang, parcel companies beat that package up. Sorry to hear that.

@GregReynoldsmba Ай бұрын

I have spent the last week trying to get mine to work. Out of the box, it would hum when plugged in and turned on. I sent them a support request weeks ago, it took them a long time to reply and they said to test with volt meter etc. I then plugged this directly into a 20AMP dedicated circuit. The test and reset on the plug end work fine. I can't get any power to the unit, it no longer hums or does anything. The small pop out button on the unit itself (breaker) doesn't seem to be working, it will push in but is just real loose (no its not the nut loose on the button switch, it is the actual switch itself.). I love the concept of this but if I can't get an answer from BigBoi asap, I am going to put a hold on my credit card, send all the correspondence to the credit card company. I do not recommend this to anyone as if something is wrong, no one will help. Even the phone number on their support email doesn't work in the United States.

@FastRedPonyCar Ай бұрын

@@GregReynoldsmbaI had to do a chargeback on my CC. Got my refund. I’m done. This company needs to figure out their customer service system ASAP.

@emp0rizzle 2 ай бұрын

The Adams Pro guys had the same "issue" where you have to adjust the hard stop on the unloader. Some unloaders use a threaded sleeve with a jam nut. Thing is it's normal with PW with adjustable unloaders. It's common knowledge outside of the detailing space; they ship from the manufacturer with the unloader adjusted to "safe" and the end user would adjust it in the field.

@CarsWithKeav 2 ай бұрын

Agreed on that, but the American consumer doesn't know any better and will put that dial at max every time and if it can go beyond safe limits thats a warranty issue. Which is why I think they dialed down the Pro. I would have my max setting still be under 15amps. Somebody would have to undo some screws and nuts to screw up. LOL

@jinxtacy 24 күн бұрын

Verifying the wiring gauge of the entire circuit and upgrading the circuit breaker if you get lucky and already have it installed, replacing the wiring and uprating the breaker, or just installing a new circuit makes the most sense. If you want some access to heavier equipment then something like a 230-250v at 30-50 amp would open up a dryer in the garage, strong euro vacuums, and access to a lot of Asian and EU machines that hasn't had to be re-engineered for a 120v that they don't even use.

@CarsWithKeav 24 күн бұрын

Biggest problem for me is going 230v in my garage not many would watch the videos as that would be a very small audience. These machines are supposed to work on 120v 15amp without issue so should have to rewire as that’s part of the selling point. My circuit is fine as the break is 30amp just this machine was not designed properly for lower voltage. They have a fix I am testing that is promising.

@jinxtacy 24 күн бұрын

@@CarsWithKeav That's fair from your pov creating content. I think that was more directed towards the people with a home should probably look into having a circuit in the garage with a little more oompf, especially if you're going for more power and you're to the point where you're spending decent money on high powered device. Breakers are often slower than the wires and wires will tolerate extra amperage for a bit as well. Sizing appropriately with suitable overhead seems like something most homeowners should really look to take care to do.

@CarsWithKeav 24 күн бұрын

@@jinxtacy I just wish we were 230v like most of the world we wouldn’t need to care as much about amps and wouldn’t need a gas pressure washer for the bigger tasks. I guess we are stuck with what we got. Thanks for all your great info and insight. It’s very valuable to the comment section!

@DavidAuer-kn2bp Күн бұрын

@@CarsWithKeav Any updates on the fix that you have been testing and if Bigboi is ready te send out to the customers that have the hum issue ? I have been patiently waiting for a fix since I am still toggling the on off button to get rid of the humming everytime I use the machine. Thanks

@CarsWithKeav Күн бұрын

@@DavidAuer-kn2bp I have not heard much in a few weeks. The fix I was testing worked for me. I would think it will take time to source the item for the fix. Some have reached out showing they were given instructions on the fix to try themselves, but can’t get the item to do the fix. 🤷‍♂️ This has been a real bumpy road for them with this issue and the lack of communication from them.

@cue03 2 ай бұрын

Great follow up. Since you are getting updated nozzles for the Duo at 4.2 orifice. Can you retest the numbers with the new nozzles once received on the Active 2.3 as well as the Duo? I bet it will be a good compromise for the Duo and a great option for Active to keep it under in a more comfy state under 15amps as well. Thanks. BTW, which one is the quietest? Rank them in order of loudness… is it Big Boi Pro, AR630, Active 2.3 and then Big Boi Duo? Will the fix on the Big Boi now make it take top spot and replace the Active 2.3 on the shelf?

@CarsWithKeav 2 ай бұрын

It would be cool to try them on the 2.3, but you wouldn’t be able to buy a 4.2 since they are custom sized at the factories. I will redo the numbers and do a full comparison on all of them including the Comet and Ar630. Your ranking on the sound is dead on.

@JeepJL 2 ай бұрын

Way to share the info “hot off the presses”.

@CarsWithKeav 2 ай бұрын

Appreciate that!

@Kiki099 2 ай бұрын

Hey Keav excellent update. Between the Big Boi Pro the Active 2.3 and the AR 630 how would you rate the sound scale from lowest to highest.

@CarsWithKeav 2 ай бұрын

Big Boi Pro, AR630 then 2.3 The difference between Ar630 and 2.3 is much more than between the 630 and the Pro.

@JoelHogan-um9bg 2 ай бұрын

You should try to get your hands on the duo hose and gun and a review on it.

@CarsWithKeav 2 ай бұрын

Maybe some day not a fan of the gun. Bit too bulky for me.

@RichardsWorld 24 күн бұрын

Hey Bigboi

@ctsishawn1 2 ай бұрын

Juat got my pro today!!! Excited to test! But Fedex came today, got it unboxed and had to immediately leave for work. But tomorrow.... It's on like Donkey Kong!

@CarsWithKeav 2 ай бұрын

Very nice, it’s a been a hectic week and I need some rest. I pulled sim all nighters to get these videos out.

@DRacer90 2 ай бұрын

So in summary, Keav, what's the best setup/setting to keep it under 15 amps? Thinking of getting the Washr Pro down the road. (Hopefully by this summer)

@CarsWithKeav 2 ай бұрын

For the Pro the nozzles they give you will be what you need to stay under 15 amps. Nothing else needed except hose and spray gun which none of that will impact the amp draw. You can bump it up like I show, but I would make sure to have an amp meter to make sure you stay under 15.

@davidsonsdetailing 2 ай бұрын

Great video, I’m pretty sure that just sold me on the big boi pro. I just went through my fourth karcher today. I think I like the big boi slightly better than the active 2.3 for the noise. But it depends which one I can readily get parts for them in a hurry here in Canada. Will be ordering one when I find out. I also like the wheels and reel kit available for the big boi, which would be great for my kobrajet.

@CarsWithKeav 2 ай бұрын

Active being in Canada might help you have several distributors there as well such as Carzilla. Big Boi I’m unsure on parts. Not sure how long before either company builds an inventory of parts to sell. If the Active just was quieter it would have been an easy choice, but that is a big deciding factor for many.

@markdopson563 2 ай бұрын

There are multiple Bigboi distributors in Canada with stock on their way, probably be in stock in their warehouses next week.

@CarsWithKeav 2 ай бұрын

@@markdopson563 is this for replacements parts or just the units themselves? Will their be kits to rebuild and things like that?

@markdopson563 2 ай бұрын

@@CarsWithKeav stock, some replacement parts are in the US warehouse, more will be in Canada in the coming weeks. If anything urgent is required which isn’t in North America it will be expressed from China.

@CarsWithKeav 2 ай бұрын

@@markdopson563 Good to know. Thanks for the info!

@JoelHogan-um9bg 2 ай бұрын

Man great update thank you !!!! I Finally got a confirmation on my delivery. Friday I’ll have it. (Bigboi) pro👍

@CarsWithKeav 2 ай бұрын

Nice, hope you enjoy it!

@melvinventura2614 2 ай бұрын

Well thank you for all these reviews. I went with Big pro mainly because of noise. I have leaving space above my garage and sensitive family. I did not pay taxes I’m in DC. Maybe they charged you taxes because warehouse in Georgia? Hope this thing will outlast me. Just a home gamer but has been through 3 Cryobis in the last 10 years. So 3 years per unit not bad but had to use them outside the garage because of noise

@CarsWithKeav 2 ай бұрын

You will enjoy this one for sure noise level is very good. Those Ryobis got that high pitched sound. Yeah I think I got taxes because of the location of the warehouse Dang it. 🤣

@gunsmokezz 2 ай бұрын

I would probably buy the big boi, but I wonder if they will do the power mod before shipping in future sales ?

@CarsWithKeav 2 ай бұрын

They did not disclose if they would and I don’t think they would, but you never know. Problem is if you don’t have an amp meter or PSI gauge you would never know.

@JoelHogan-um9bg 2 ай бұрын

I got my big boy pro power washer and I also ordered a duo nozzle with the hose it’s super small. Curious if that’s going to affect the pressure and make it higher?

@CarsWithKeav 2 ай бұрын

The duo nozzle are actually bigger sizes than the pro uses so they should be fine probably more GPM and less PSI. Without knowing the orifice size it is hard to tell 100%

@malsmith2012 2 ай бұрын

Funny how they contact KZfaq guys but us normal Joe public people get SFA off them.. Their customer service is non existent and that's when I'm trying to buy one! No hope should I ever need help for an issue..

@CarsWithKeav 2 ай бұрын

Let me tell you this I tried contacting them several times before they launched these to get more information and during pre-order. Left on read and no emails responded to, but the minute the video went up and I showed my problems they were quick to reach out. I see what you’re saying though. Most in the comments though said they were very quick to respond to any issues they have had.

@mundymulligan665 27 күн бұрын

My WashR Pro has been terrible. It doesn't shut off. I emailed Bigboi about it. They suggested strechting the spring out. It broke when attempting that. I responded saying it didn't work. I have not heard back from them since. They are a terrible company in the support aspect. I would never buy from them again nor would I recommend them, to ANYONE!

@gearlstrickland3365 2 ай бұрын

Need to make sure I’m understanding you right so for my foam cannon big boi and active 2.3 what orifice size do I need

@CarsWithKeav 2 ай бұрын

2.3 and duo you need at least a 1.4 and the Pro you can run any size really.

@gearlstrickland3365 2 ай бұрын

@@CarsWithKeav what name brand do you get?

@DavidGarcia-vh3ul 2 ай бұрын

Question: what are the dimensions of the Pro? WxLxH? My Nissan NV200 doesn't have much space. With my current set-up I've learned AR pumps are the way to go for reliability.

@CarsWithKeav 2 ай бұрын

19x10x10 and test AR pumps are very reliable especially the triplex pumps.

@DavidGarcia-vh3ul 2 ай бұрын

@@CarsWithKeav thank you.

@henryreyes8947 2 ай бұрын

Is the cat 1800 2.0 gpm any good ? Has anyone else used it before

@CarsWithKeav 2 ай бұрын

The CAT 1800 is a reskinned Active VE52. Just has the CAT style outer shell, but everything else is all active. Here is a video I did on it. kzfaq.info/get/bejne/idp0ZdeQ39zQdKc.html If you want value I would buy the VE52 as it is cheaper than the CAT for the same thing. This is the listing on Amazon I am talking about amzn.to/3xPhJ75

@defaultHandle1110 2 ай бұрын

Do you think you get better from upgrades on the pro kit ? Or just use the pro kit accessories.

@CarsWithKeav 2 ай бұрын

The accessories won’t change anything in performance unless it is nozzle size. Whether that is hose, gun, or wand. I prefer to build My own kit picking the best of each category. Not a fan of the big boi spray gun looks very bulky.

@defaultHandle1110 2 ай бұрын

pro kit for AUD850. 10% Bigboi+10% retailer (Automotive Superstore NSW). Inlc 35 for shipping. A deal very hard to ignore! 😅🎉

@VassRulez 2 ай бұрын

Any comments on the noise/vibration of your washr duo? Seemed worse than usual or is that normal according to them?

@CarsWithKeav 2 ай бұрын

It didn’t feel or hear any difference the camera was much closer in this video than the testing in others. Maybe slightly more noise due to the increase in load.

@VassRulez 2 ай бұрын

@@CarsWithKeav Woops I meant the duo. Have, they commented on the sound/vibration of that? The performance of yours seems strange as it’s normally advertised as a quiet machine compared to most pressure washers.

@CarsWithKeav 2 ай бұрын

@@VassRulez Tgey didn’t comment on the sound. Most of its sound is residual from shaking everything around it. It’s loud and so is the Active, but the Active is a more soothing sound .

@maxs7976 2 ай бұрын

Are you going to use the 2.3 over AR?

@CarsWithKeav 2 ай бұрын

Until my family says it’s too loud the 2.3 is what I will be using.

@HeadShot1171 2 ай бұрын

Great updates, Keav. Thanks for sharing. Enjoying my Pro so far. Question for you. My supply hose is a 25' flexzilla. I am running the uberflex 3/8" (I know you recommended I look elsewhere lol.) my question .. The very first time I turned the Pro on (first time using the uberflex hose, as well) ... It turned on for a very short period of time, and shut off as I believe it should. I notice now, when I turn it on... It will run until I pull the trigger. It turns off, runs without issue. Is this the uberflex not playing nicely? Don't notice any surging. Just that when I hit the On button ... Seems it just wants to run. Like it is building up pressure. Any insight is appreciated.

@CarsWithKeav 2 ай бұрын

So it will continue until you pull the trigger or it’s like a few extra seconds? If it’s running until you press the trigger you might have an issue there with the hose expansion. I would think though during a wash you would have that happen a few times during the process taking longer to shut off or start. It being just at start up I can’t point exactly the issue. If it is just running have you tried to adjust the regulator down to see if it stops?

@HeadShot1171 2 ай бұрын

Exactly. The pump will run until I pull the trigger, when the Pro is turned on. I am thinking the uberflex hose was not stretched until I used it the first time (possibly why it ran for a short time and turned off, as I believe it should). I ordered the hose you are using in thus video (used your link), and it should arrive today. I will switch the hose and see how the Pro responds. I will also post my findings here, in case it helps someone else. Thank you! And to answer your other question, no ... I have not adjusted the regulator. Out of the box, it was set to max. I left it there ... At least for now.

@CarsWithKeav 2 ай бұрын

@@HeadShot1171 I hope the hose resolves the issue. Sucks having something new and it has an issue.

@HeadShot1171 2 ай бұрын

The uberflex hose (3/8" / 50'), brand new ... 100% the issue. Switched it out to the Essential Wash hose .. Problem gone. Uberflex is going back. Now, I turn the Pro on, it runs for 1/2 a sec and turns off. No longer need to pull the trigger to turn it off (put it in standby). Hope this prevents someone from making the same mistake in running an Uberflex. You called it, Keav! Just have to remember to bleed out all the air. Lost one of those damn red rubber inserts on my mjjc pro lid. Shot off the foam cannon like a rocket. Lol.

@CYSN1027 2 ай бұрын

@@HeadShot1171 I am having the same issue as you with UberFlex. I have the 1/4 version. If i turn the unit on, it kept on running until I pull the trigger with a nozzle in it. It will then stop. Basically, If you take the nozzle out and pull the trigger to get some water into a small bottle, the unit will kept on running until you put the nozzle back and pull the trigger. I went to buy a brand new commercial grade 3/8 hose and it didn't do that anymore. Turn on with or without nozzle in the gun, it stops which is correct. However, the issue I have now is that I get barely any pressure is coming out on my new 3/8 in hose. PSI gauge is reading zero. I took some videos and sent to Big Boi just before I post here. Awaiting their response now.

@orthodox1717 2 ай бұрын

I wonder what kind of flow with the 17 amp Big boi?? Not available in the USA

@CarsWithKeav 2 ай бұрын

It’s coming to the USA later this year.

@orthodox1717 2 ай бұрын

@@CarsWithKeav thanks!

@Ecdetails 2 ай бұрын

Which one do you suggest active, or bigboi

@Ecdetails 2 ай бұрын

You know my use case

@CarsWithKeav 2 ай бұрын

You think an AR630 is loud so no way the 2.3 is for you. Big Boi Pro is quieter than the AR630. If sound doesn’t matter I think the 2.3 is best.

@denisr.7618 2 ай бұрын

Apparently not an issue here in EU, as we have a 220V network

@CarsWithKeav 2 ай бұрын

So lucky! The capacitor and power unit are different in ours due to the 120v we have. You probably rarely even need gas (Petrol) pressure washers there.

@johnnynguyen2955 2 ай бұрын

how does everything compare to the 630?

@CarsWithKeav 2 ай бұрын

To me the Big Boi pro is just a notch below the AR630 if you are on a 20 amp circuit. If 15amp circuit then the AR is not going to work. I would pick the AR630 just based on numbers and a history of being very reliable. I will have a comparison video out soon with all the pressure washers in this segment.

@officialcaliforniadetailin3652 Ай бұрын

Why would my machine get high pulls on amperage and pop a20 amp dedicated circuit?

@CarsWithKeav Ай бұрын

So far it all leads to lower voltage than the 4 pole motor can use so it over amps to makeup for the lower voltage and I have had that issue, but mine is on a 30amp so it didn’t pop. I did measure 25 amps after turning on and off a few times it started working again. It is a pretty known issue at the moment, but they don’t seem to have a resolution yet. This is is mostly from voltage drop and they just didn’t design their device to work in the typical American power grid where lower voltage is very possible from the grid itself or the house circuit.

@officialcaliforniadetailin3652 Ай бұрын

Thank you for the speedy response and detailed response. I’ll show this to my electrician and keep talking to Support big boy about this. Other than this small hiccup, we’ve been loving this pressure washer. Amazing upgrade from the active 2.0

@CarsWithKeav Ай бұрын

@@officialcaliforniadetailin3652 No problem. trying to help out as best I can as I am having the same issues. They have been silent for a few weeks now.

@1stfrompuertorico568 2 ай бұрын

First!!

@CarsWithKeav 2 ай бұрын

How many times have been called a bot with how fast you are? 🤣🤣🤣

@1stfrompuertorico568 2 ай бұрын

@CarsWithKeav many times people think I am a bot, but you can ask Yvan and Sylvie Lacroix or even The Rolling Rogans or Phil Miranda or Levi Gates or Jason Otterness and Eric Joseph from Car SuppliesWarehouse, or Ram Iyer from Geist or Christian Woodland from Bio-Bomb or Yancy Martinez and Mike Phillips and Chris Racana from Dr BEASLEY'S to name a few who I met at MTE that I am not, I am very well alive although I am just visiting this planet 😜😜

@CarsWithKeav 2 ай бұрын

@@1stfrompuertorico568 Perfect Response! 🤣

@johnryan1386 2 ай бұрын

God they look terrible compared to the 2.3

@CarsWithKeav 2 ай бұрын

Not my cup of tea design wise either.

@theflash5553 2 ай бұрын

I would say the big boi pro is way better than passive 2.3. Also way bettere than the kranzle. Why? kranzle uses wobble plate and its not gonna last long compare to Triplex plunger pumps are the highest quality pressure washer pumps, offering longer life and better performance. Bigboi pro is for industrial used

@cebasmb8250 2 ай бұрын

These pressure washer are the better for commercial use... and still the best for everything else. Especially with the triplex plunger pump, you're taking about life time regular oil change and your good I have my pressure washer for years same pump