Crafting a Great Client Experience-From Mediocre to Memorable

Рет қаралды 36,143

6 ай бұрын

Are you ready to elevate your client experience and skyrocket your business success?
Join us in this conversation with Yevgeniya Davarashvili (Gigi) of One6Creative. Gigi, a self-taught brand and web designer turned educator, shares her transformative journey and powerful strategies that can revolutionize your client interactions. In this video, Gigi unveils the power of outstanding client experience and how it significantly boosted her business. Learn how she increased her revenue by 40% and doubled her referral rates by meticulously re-engineering her client interaction process.
What You'll Learn:
🎯 Client Needs: Tailor services for deeper client satisfaction.
⚙️ Efficiency: Use automation for smoother client experiences.
📈 Gradual Changes: Implement improvements step by step.
💡 Unique Interactions: Create memorable moments with clients.
🌱 Ongoing Engagement: Foster long-term client relationships.
If you're a designer or service provider aiming to upgrade your client experience and grow your business, this video is a must-watch!
#customerexperience #customerservice #clientexperience #branding #attractclients
📖 Get Gigi's comprehensive workbook for building an exceptional client experience here: one6creative.com/thefutur
Connect with Gigi on IG: / one6creative
🔍 Get access to more for FREE here: thefutur.com/free-resources
🚀 Futur Accelerator
The step-by-step blueprint and coaching program designed to get your creative business off the ground:
thefutur.com/accelerator
🥇 Futur Pro
The professional creative community designed to grow your personal brand, your business, and your network:
thefutur.com/pro
✍️ Other Courses, Templates, and Tools:
thefutur.com/shop
🎙 The Futur Podcast:
thefutur.com/podcast
Recommended books, tools, music, resources, typefaces & more:
thefutur.com/recommendations
Music by Epidemic Sound:
share.epidemicsound.com/thefutur
Shorts Playlist:
www.youtube.com/@thefutur/shorts
We love getting your letters. Send them here:
The Futur c/o Chris Do
556 S. Fair Oaks Ave. #34
Pasadena CA 91105
*By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you.
--
Host: Chris Do
Producer: Mark Contreras
Cinematographers/Editors: Stewart Schuster @RodrigoTasca & @Tascastudios MOCS Media
the futur, chris do, client experience, customer experience, cx, customer service, customer satisfaction, crm, client onboarding, customer experience management, business growth, business growth strategy, client centric, customer centric, customer journey mapping, customer journey map, high ticket clients, attracting high ticket clients, how to get clients, how to get more clients, how to grow your business, increase referrals, customer retention, maximizing client value, customer relationship management

Пікірлер: 99

@CryptoGrit 6 ай бұрын

The main issue is that majority of the people don't look into long term perspective, they are just focused on finishing one thing to jump on another :) if you are long term oriented you will always value your clients :)

@thefutur 6 ай бұрын

Totally agree, thanks for sharing.

@one6creative 6 ай бұрын

Yep! Not everyone sees the long-term value a single client can provide.

@phillipdestruge 6 ай бұрын

If acquiring a new client can cost 5x more than retaining an existing client then why wouldn’t you focus on making things better for them. Love how she explains the great way to keep them and build brand loyalty

@one6creative 6 ай бұрын

Absolutely! Thank you, I’m glad this resonated!

@ole-martinlundefaret5876 6 ай бұрын

GiGi is a great communicator, and you Chris are awesome for letting talent shine. It would be so easy for you to just promote yourself, but you have understood that it is by promote others you really grow. You are awesome!

@one6creative 6 ай бұрын

I appreciate that! Thanks for watching 😊

@unconqueredmale339 6 ай бұрын

Where can links to your works be seen?

@imadassi4240 27 күн бұрын

Great content! The small details that make a huge difference! Thank you for this valuable and clear podcast.

@ConnectedAsOne 6 ай бұрын

@ChrisDo you're becoming one of my favorite people online. And Gigi you rock! Thanks for the amazing content. This will help me a lot in my new venture. I just launched my own Digital Agency. Like you, I am a KZfaq scholar. I remember I was interviewed by the newly hired VP of Marketing on one of the projects I was working on and he asked me what degree do I hold in Marketing or Design. I responded and said I graduated with a degree in Bachelor of Science in Medical Technology but I'm a self taught designer/marketing and project manager. After that interview he offered me half of the money I was asking as a retainer from that project. That experience inspired me to launch my own business. Making myself better is the hardest thing I have ever done but I'm super excited of what the future holds. Currently, I'm in the process of waiting to close my very first client. The biggest client I will work on but like you I have the mindset of making this a great experience for my client. Thank you both!

@thefutur 6 ай бұрын

You're very welcome good luck on your new journey.

@one6creative 6 ай бұрын

Thanks for taking the time to share your story! Wishing you all the best on this exciting journey ahead!

@ConnectedAsOne 6 ай бұрын

Thanks Chris and Gigi for taking time to comment back. Means a lot!

@GranLouw 6 ай бұрын

Thank you Gigi for sharing your experience, knowledge and for all the effort you put into preparing for this podcast. You clearly walk the walk.

@one6creative 6 ай бұрын

Thanks for the kind feedback! It was my pleasure sharing about this topic with this awesome community!

@farahq.6881 6 ай бұрын

its always such a treat listening to Gigi and her awesome insights and stories.

@amandahooverlester 6 ай бұрын

Thanks you for this community I have been a silent fan and I am so grateful for the content and support here.❤️

@thefutur 6 ай бұрын

You are so welcome, thanks for watching and dropping us a comment. It helps us a lot.

@one6creative 6 ай бұрын

Thanks for watching and leaving your feedback!

@damianliszkiewicz 6 ай бұрын

Absolutely loved watching this, I am stealing and implementing a lot of this. Also, HOW IS THIS FREE CONTENT?!

@thefutur 6 ай бұрын

That's what we like to hear!

@one6creative 6 ай бұрын

Definitely like to hear that! Thanks for watching and taking the time to share your thoughts!

@CrystalRicotta 5 ай бұрын

Loving this chat GiGi 🎧 and Chris TY I like to work with my clients for years, some are at a decade now so I really appreciate you speaking to that notion.

@reigpsltd 6 ай бұрын

I enjoyed every piece of this, 🙇

@one6creative 6 ай бұрын

That’s awesome! Thank you for watching!

@jeannettesalazar6442 6 ай бұрын

Chris happy new year. Thank for all your advices and tips in business. ❤🎉😊

@musengechilumbu 6 ай бұрын

Really needed to hear this before the new year. Thanks

@one6creative 6 ай бұрын

So glad it hit home! Thanks for watching!

@garethellison01 2 ай бұрын

GOLD! ABSOLUTE GOLD! So well presented as well, with examples used that helped so much with absorbing it all. Really well done! 👏

@reigpsltd 6 ай бұрын

Thank you so much for this beautiful piece 🙏🤗

@one6creative 6 ай бұрын

You’re almost welcome! Thanks for tuning in!

@ThatMelaninLife 6 ай бұрын

Wow. This is so helpful. Thank you.

@ItsNewYokio 6 ай бұрын

Great video

@andremzk 6 ай бұрын

Great interview!! Picked up a page worth of good ideas. Thanks!

@thefutur 6 ай бұрын

Glad you enjoyed it!

@one6creative 6 ай бұрын

Awesome! That’s what I like to hear! Not to implement all of those notes 😊

@k0mmunicat0r 6 ай бұрын

34:22 Nurturing never dies for me and I like to stay in touch with clients, however, a lot depends on my experience with client too.

@one6creative 6 ай бұрын

Glad to hear that! And yes, not every client will have long term potential

@swantonbomber20 6 ай бұрын

Like the concept of getting clients or just keeping them definitely appreciate this one 💪

@BreigeTangoAgreements 5 ай бұрын

Great interview. Fantastic insights! Tango Agreements was built for this exact reason. Thank you Gigi!

@dylanjamesmoore 5 ай бұрын

THIS CONTENT IS INCREDIBLE. THANK YOU 100x

@vanessaredford9731 6 ай бұрын

Incredibly helpful. Just what I was searching for. Thank you, thank you 🙏✨️

@one6creative 6 ай бұрын

I’m so glad to hear that! Thanks for watching

@ForeverFreeSpace 6 ай бұрын

That was amazing, thank you. We started our podcast first, but have been working on pivoting a bit to Creative Design. this was very helpful!

@farahq.6881 6 ай бұрын

oh wow! two of my favorite people in the same video 🤩

@dianaingles3019 6 ай бұрын

Thanks for sharing Gigi!

@yolandaosborne1848 6 ай бұрын

Extremely helpful. Implementing the tip on communication preferences for the onboarding process of my bookkeeping services. Awesome episode ❤

@thefutur 6 ай бұрын

Glad it was helpful!

@one6creative 6 ай бұрын

That’s awesome! Thanks for watching!

@YourBuddyRio 6 ай бұрын

"They are your Salesforce"

@one6creative 6 ай бұрын

If nurtured well, our past clients can almost sell better than we do 😊

@tedrien 6 ай бұрын

Quick note: her full name is BEAUTIFUUUULLLL!!!!!!!! Ohhh my God! Okay…back to listening lol

@one6creative 6 ай бұрын

I appreciate that comment so much! 😊

@josiah9153 6 ай бұрын

Amazing tips and insight. Thank you!

@Derelyn Ай бұрын

This was truly a gem! ❤ thanks Gigi

@racreationzsa 6 ай бұрын

Great insights. Love her already. Now following her on I.G🙌🏿

@Bands740 5 ай бұрын

Cool stuff ☀️

@Missywatches 6 ай бұрын

Really excellent video. Loved it!

@user-gv5kc2ik4e 6 ай бұрын

AMAZING VIDEO WITH FACTS INCLUSIVE. THANKS CHRIS DO. WHEN WILL YOU WRITE A SHORT TIP BOOK ON BUSINESS LANDING?

@thefutur 6 ай бұрын

Have you checked out Pocket Full of Do?

@one6creative 6 ай бұрын

I’m so glad to hear that! Thanks for the watch!

@user-gv5kc2ik4e 6 ай бұрын

No but i will and also happy new year@@thefutur

@user-gv5kc2ik4e 6 ай бұрын

thank you and also happy new year @@one6creative

@AndreaDingbatt 6 ай бұрын

Awesome Upload as Always!! Thank you so Much for all your hard work and help!!❤ I hope that Everyone Here ~has had a Fantastic Christmas Holiday!!❤🎉 ~ and the New Year brings you Everything you are Working Towards!!❤🎉

@thefutur 6 ай бұрын

Thank you for watching and leaving a comment. It helps us a alot. Hope you had a great holiday as well. Stay blessed.

@one6creative 6 ай бұрын

Thanks for watching!

@guillermoc.1467 6 ай бұрын

Sublime! What else!

@MikeBeyene 6 ай бұрын

Got damn, that was a lot of free game🔥

@one6creative 6 ай бұрын

My pleasure! Thanks for the kind feedback!

@thedesignergamer 6 ай бұрын

Great talk. Thanks for the resources!!! These are great tips for someone who had a few clients already. How would you go about landing your FIRST client?

@one6creative 6 ай бұрын

Personally my very first clients came from my personal circle and ensuring everyone I know knows what I do and how i can help. Once I got a bit of experience and figured out what kind of projects and clients I enjoy most, it was all about figuring out where these clients hang out, whether that’s virtually or IRL and be there. Whether that’s networking events, online communities, podcasts, memberships, etc. I always prioritised proactive marketing over passive strategies (like social media).

@thedesignergamer 6 ай бұрын

@@one6creative Interesting. I heard this idea that it's better not to take projects from anyone you want to stay friends with (like friends of family). This is probably because those people might undervalue your profession or expect some kind of special treatment. So were you suggesting to do projects for people in your personal circle or just to network with them and find clients around them?

@macavelli8905 6 ай бұрын

She was a great guest very informative share.

@thefutur 6 ай бұрын

Glad you enjoyed it. What steps are you planning on adding to your business?

@macavelli8905 6 ай бұрын

@@thefutur she proposed a crucial impact and the experience can always be improved. That's my takeaway.. Experience

@one6creative 6 ай бұрын

That’s an awesome takeaway! Glad you enjoyed this talk!

@tahiralauddin79 6 ай бұрын

Thanks for the content

@thefutur 6 ай бұрын

My pleasure!

@one6creative 6 ай бұрын

Thanks for watching!

@mugenjean7944 3 ай бұрын

I CANT with Chris acting like the old vet dude listening to the kid who just discovered that if you press the big red button it launches the nuke. Lmfao.

@brightpage1020 6 ай бұрын

Have you heard f futurists? Love the futurist vibe for leverage.

@thefutur 6 ай бұрын

@brightpage1020 6 ай бұрын

@@thefutur for real?!? It might even be a degree, now. People sort of like social scientists that predict trends of the future... Based on corporate and defense investments of today. Like one who talks about the world of soon to be where like your iWatch will alert you to an oncoming migraine, reading biofeedback makers through blue tooth headsets and then it will dim your lights, lower your smart home shades, and instruct you to lie down while it down loads the equivalent of like Excedrin migraine program into your neuralink. Or one who took a pro-life article about current human en vitro fertilization practices surrounding disposal or cryogenic freezing indefinitely and imagined a corporate like eugenics army growing out of unwanted fetuses. Think Clone Wars meets your local OBGYN practice. It's 'basically using your imagination I think to envision potential futures based on current avenues of research, potential applications...

@brightpage1020 6 ай бұрын

I've only recently learned it was an actual degree program and wasn't sure if that was a real job, but apparently....

@griffinstoub5577 3 ай бұрын

Amazing

@Organicallyblunt 6 ай бұрын

It's called giving them the pickle 🥒 kind of like a restaurant always gives you a pickle on the side you always give you a customer a little something extra

@thefutur 6 ай бұрын

As long, as it's not a cucumber-pickle, then yes. It does feel like we're getting something extra :-)

@Organicallyblunt 6 ай бұрын

@@thefutur absolutely thx for helping me get more inspiration for 2024 the cannabis culture and podcasts are hard to grow due to limitations

@one6creative 6 ай бұрын

Love this! Thanks for sharing and watching!

@Organicallyblunt 6 ай бұрын

@@one6creative always 💯 let's talk sometime