Deciding what to measure (and how to measure it) at your agency is crucial to make sense of the high volume activity that takes place every day.
Tracking data efficiently will be key to evaluate your operation and make changes where needed.
To find out more about how to tackle KPIs (or Key Performance Metrics) we turned to the experts.
Jimmy Chebat, founder of ZiZo Technologies, and Brian LeClerc, collection manager at Marcam Associates, sat down with our co-founder Alex Villafranca to talk about:
🎉 Which KPIs debt collection agencies should track
🎉 How to track these KPIs
🎉 Which KPIs to share with collectors, and how frequently
🎉 How to use KPIs to engage your collectors
If you want to go from “smile and dial” to a well measured and efficient operation, watch our conversation or click here to learn more: www.arbeitsoftware.com/what-k...