DETALKS - How To SELL A DETAIL to your Customers (Including Coatings)

Рет қаралды 23,009

Күн бұрын

Today, the guys take on the struggle for new & experienced detailers alike: "How do I get someone to buy a detail from me?" This video will explain how to sell a detail and prove that your detail is better than a run-of-the mill $50 dollar detail. Presentation, products, TOWELS, and demonstrations are a great way to SHOW a customer what kind of detail they can receive!
And later on, the guys discuss the do's & don'ts of offering your customer a protective coating service.
Following these steps & learning from Levi & Yvan's experiences, you'll enjoy better outcomes more frequently and so will your customers!
Have any advice you'd like to add? Help your fellow detailers and share it in the comments below!
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This episode features Levi Gates of Hawkes Detail and Yvan Lacroix of Optimum Polymer Technologies.
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Have a suggestion or want to ask a question? Head over to the ALL-NEW DeTalks Facebook group and let us know: / detalks
Or simply email Levi@TheRagCompany.com
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Guests: Levi Gates & Yvan Lacroix
Recorded by Gabe Garcia, Dane Hennen, Jeff Hennen
Edited by Dane Hennen
Content provided courtesy of The Rag Company ©2016

Пікірлер: 50

@edmundiverson6377 5 жыл бұрын

"Making the most money AND...Satisfying the customer"; Mr Lacroix has revealed the secret to repeat clients and personal referrals! And then, "$350,, a better price? $600.00!" Hold your price! Thank you gentlemen! (Yes I realize this video is two years old, but it's brand new to me!)

@derektruong6272 7 жыл бұрын

Fantastic tips especially about assuming customers can't afford a higher cost service. I'm guilty of that.

@daiskebrandan8327 4 жыл бұрын

I guess you can't assume the customer has to tell you himself that's to much ?

@adamfreeman1219 7 жыл бұрын

yvan is a detailing legend! always has some immense tips and tricks

@slidesear 7 жыл бұрын

Thanks for all the great tips! I haven't yet started my business, however this video is already giving me ideas.

@MyDraw 7 жыл бұрын

Awesome video guys, and great point on the simplistic way of approaching customers needs. I used to get way over board on explaining when all they would want is a ''shiny' car lol and a quick basic wash/wax.

@hi-endautodetailingpuertor8480 7 жыл бұрын

i have been detailing here in Puerto Rico for 2 years now and i learn so much from you guys.thanks a lot,very very good info!!!! keep up the good work thanks thanks thanks

@MasterOfShine 7 жыл бұрын

Thanks Guys!

@glossfx8452 5 жыл бұрын

A wealth of knowledge. Thank you gentlemen.

@Rkahana01 7 жыл бұрын

Yup that's totally true people in general want instant gratification. In our line of work that's what we need to deliver

@gauravbishnoi1824 5 жыл бұрын

Excellent video sir. Very informative. No nonsense channel.

@JohnSmith-qd7zp 7 жыл бұрын

What an awesome channel! Amazing information, for free... awesome awesome!!

@ronayotte7008 7 жыл бұрын

Levi and Yvan.. I love the" Detalks" series. The segments are very informative. I don't know if this was intentional... but the pronunciation name of the series rhymes with "detox"... helping detailers to "detoxify" their businesses from bad methods of doing business!

@smilecraftdentistry7809 7 жыл бұрын

great business tips from you guys !learn a lot from you😀

@pranav8234 3 жыл бұрын

I've learnt many things through these videos and I appreciate that 'The Rag Company' has put their efforts into making such informative and amazing videos. Thank You 'The Rag Company'.

@brycefry6181 7 жыл бұрын

Great video! Thanks for the insight.

@banjo1017 7 жыл бұрын

So far love all of these...please keep these going

@MasterOfShine 7 жыл бұрын

We will Derrick!

@MohdRadhwan 7 жыл бұрын

Great tips. Thanks a lot

@mikee5902 7 жыл бұрын

More great information thanks

@christopheoltz4509 3 жыл бұрын

thank's for sharing this priceless info :)

@ZenAutoDetailingOrlando 7 жыл бұрын

I like that loaner idea. I'll talk to a car rental place that delivers and get some prices.

@kingsdetailing2242 7 жыл бұрын

This helps thanks

@josefernandeziii9475 7 жыл бұрын

Great idea on leaving the brochure in cars. I maintained a vehicle for a guy every three months for over 4 years. He calls me one day and asks if I know how to care for paint that has Opti-Coat on it because he just had it applied. He went to another place to have it done. I told him we also do Opti-Coat, he had no idea and said he would have went with me. This was clearly my failure in communicating to my clients the services I provide. I took it for granted they knew already.

@MasterOfShine 7 жыл бұрын

Thanks Jose! It was great getting a chance to finally meet you in person this past weekend!

@JacobFrey 7 жыл бұрын

Really good talk. Thanks guys.

@MasterOfShine 7 жыл бұрын

Thank you!

@brandanhoward6090 5 жыл бұрын

Great information

@marioskosmidhs9454 5 жыл бұрын

Thank you very much both you sirs....you are so honest and transparent to this video it is a lesson for all of us..........................................one of the biggest truths........>..........so true kind reegards from Athens Greece

@mkcharland 7 жыл бұрын

Interesting info about loaner car. Is it one the shop owns or do you rent from a local company? Thanks.

@dazwin321 7 жыл бұрын

Hi very good information Yvan did you remember the name of the book you quoted Thanks

@kobaltseven 7 жыл бұрын

Nice to see a fellow Quebecer with such an influence on this industry in Yvan Lacroix. Shame he can't help us get better deals on TRC products since the USD->CAD exchange rate is ATROCIOUS. Haha

@Lierbal 7 жыл бұрын

I am interested in learning the name of the book Yvan mentioned in this video. Does anyone know?

@rohannlacost4371 2 жыл бұрын

Thanks for the tips if selling. How about selling other products you dont have like PPF or Tint, how you gonna sell them and how to tie up with other shops do that job and get 10 to 15% of the sell?

@marybetheby5184 4 жыл бұрын

Yvan speaks,,I listen..

@MasterOfShine 7 жыл бұрын

Thanks for all the great comments!

@Baz9667 6 жыл бұрын

Can I grab a link to your website? Want some ideas based from your menu, thanks

@sthildas4857 3 жыл бұрын

You have less than 10 sec to gets the customers attention, keep is simple in the words that the customer understands. You are selling a service plus results.

@anthonyvalle7403 7 жыл бұрын

how do you sell it to dealership coating and how much

@smeacraptor6641 4 жыл бұрын

Whats the liability for a loaner vehicle? Do you need any special insurance for that?

@chris4567 7 жыл бұрын

Very Informative! Keep it up! How to be a franchisee of Optimum Car Care Products? Thank you...

@chris4567 7 жыл бұрын

Thanks a lot Levi!

@williamarden5441 5 жыл бұрын

It's hard to make money where I am at. I use my explorer as my showcase. I have different products on different areas to show them what they get for what they pay

@zipblu23 7 жыл бұрын

hey Levi am be coming to Idaho have any openings for workers. i been doing detailing 10yrs

@MasterOfShine 7 жыл бұрын

Feel free to stop by the shop, drop by a resume and meet the crew! You never know!

@zipblu23 7 жыл бұрын

+Levi Gates ok thanks man soon as i get in i will

@russellparker3200 5 жыл бұрын

Customers so many times don't know what paint correction is and I hear him say stuff like cut and buff buff and cut something that they've heard from some kind of body shop what is a good word to explain to customers about paint correction cuz I don't like taking up a lot of time or typing long paragraph saying that wet sand and then buff and then polish you know I wanted a simpler way to explain to them when I was a kid I was here people say take it in to get a buff job done but I've been told that that's not good terminology either I'm not telling anyone anything I'm just asking you what I should call it

@stevelangsdorf7307 3 жыл бұрын

You guys are awesome love watching you, learn a lot every time I watch the show...... BUT YOU ARE NOT SALESMAN. IF YOU ARE THINKING ABOUT MONEY WHEN YOU'RE SELLING YOU ARE SCREWED. NEEDS, SATISFACTION, SALES. SIMPLE🤫🤑