Ebay MAKES HUGE Negative Feedback Removal Change
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Ай бұрынEbay MAKES HUGE Negative Feedback Removal Change
Link to statement- community.ebay.com/t5/Announc...
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@drizzo4669 Ай бұрын
Nothing frustrates me more than being swindled by a scammer buyer, getting negative feedback from them and ebay doing fvck all.
@rethagodbey2954 21 күн бұрын
I’m dealing with this today. It’s so frustrating
@JamesWilson-ci8jc Ай бұрын
The only change needs to be sellers can give buyers a negative
@subedei1 Ай бұрын
That's how it was in the beginning, but eBay got rid of that feature years ago. Honestly, I just think the whole feedback system is completely antiquated.
@JamesWilson-ci8jc Ай бұрын
@subedei1 I judlst used it a week ago and got a neutral removed within minutes. They been great.
@ballbagchris6920 Ай бұрын
I’ve always thought that but honestly most buyers wouldn’t care anyway bc they only buy
@cphine Ай бұрын
@@ballbagchris6920 But if we could block buyers with low feedback from buying, it would be in their best interest to behave themselves.
@representing50plus Ай бұрын
I do this..➡️....... ⚠️ BUYER DIDNT REAR THE DESCRIPTION ⚠️
@joegibson6041 Ай бұрын
Never received a negative fb I deserved in 18 years of selling. It’s always been used for extortion and nothing else.
@brentbradley6711 28 күн бұрын
Me too or some idiot thinking they got mistreated somehow.
@TK-ut7ly Ай бұрын
eBay's feedback system itself is garbage, especially since its only one sided. Yeah, because buyers don't ever take advantage of it? Lol that's laughable. They just need to get rid of it altogether. Anymore if someone offers me a price below what I really want, I look at their feedback to see what feedback they left for others before even considering counteroffering. I can only look that up on the site, not on the app. If the buyer left multiple negatives for different sellers, its obvious that they may potentially be a problem that I don't even want to deal with. They can go kick rocks! Get rid of feedback eBay, nobody cares! Or let sellers leave negative feedback as well. Fair is fair!
@subedei1 Ай бұрын
I've been singing this song for years and it's been a problem ever since they removed negative feedback for buyers (which was forever ago). It's a pointless and antiquated system. I like Mercari's system; buyer has three days to accept or return the item, after that, the deal is done and everyone moves on. Not sure why eBay cant' just streamline this process.
@brentbradley6711 28 күн бұрын
I don't even answer them.......case closed.
@elzakhafizova7001 Ай бұрын
Buyer messaged saying the item arrived damaged, asked for photo, left negative right away, ebay denied to remove.
@Tunup1017 Ай бұрын
This has flat out caused me to hate eBay. I hate that company now.
@brentbradley6711 28 күн бұрын
Me too. I liked them for 24 years and now I hate them!
@markthompson7503 Ай бұрын
I had a neutral feedback left by a customer, my first and only non positive ever. The item they purchased arrived slightly damaged (Yes I packaged it very very well but stuff happens no matter) so they opened a return. I accepted the return and paid the shipping for the return. The buyer left the neutral feedback stating that basically they just wanted a refund and didn't want to return the item. After 30 days I let it go and the item was never returned so I contacted eBay and they REFUSED to remove the feedback. 1400 items sold, one blemish and eBay wouldn't remove it.
@lappdawg2722 Ай бұрын
I had someone leave a negative, then open a return (which I accepted). They never sent the item back so it was closed automatically and they also removed the negative feedback automatically.
@mis7089 Ай бұрын
I just got my first neutral for a night gown. Buyer stated that it was good enough to wear around the house. It was new with tag and very nice. My question, where else do you wear a nightgown? 😂 I am hoping it will be resolved. But doubt it. EBay needs to get rid of this or let sellers leave neutral and negative too
@lappdawg2722 Ай бұрын
@@mis7089I don't worry about neutrals as they don't affect your feedback score.
@brentbradley6711 28 күн бұрын
Me too, they don't care if you were good for 30 years
@Rustbelt_Resales Ай бұрын
I have a negative feedback on an item that arrived late due to the post office sending it to the wrong station. It was shown on the tracking info as well. Ebay's policy before this was they automatically would remove negative feedback, and even included instances with mail. I contacted someone and even the human didn't remove it, this even after I sent them their own policy on having it removed. I think I trust gas station sushi over anything they say now, unless actions change.
@brentbradley6711 28 күн бұрын
they only care about buyers now.
@Rustbelt_Resales 28 күн бұрын
@@brentbradley6711 I do believe that, which makes no sense because more of their profit would come from sellers from the fees...
@brentbradley6711 28 күн бұрын
@@Rustbelt_Resales They need both but it looks like they think buys are more important.
@Swimchik89 Ай бұрын
Thanks for sharing ! We shall see! I called recently to get unfair feedback removed . I thought for sure the agent was going to be more helpful and the removal sounded promising. Agent had me fill out the request feedback removal form and well…. DENIED about a day later. So unfair! Such BS. I’ve been a seller since 1999 on EBay and have had 100 percent positive for most of those 25 years. I wish things could just go back to how they were. The power of the buyer is absurd.
@cruisen6725 Ай бұрын
Yes, total garbage is Ebay on the negative feedback. Same for us. The buyers have figured out that if they do not return the item the fake negative feedback stays since seller protection only works when buyers return the item. Then we can not leave a negative in return for the abuse. B.S Ebay.
@brentbradley6711 28 күн бұрын
me too, 26 years and then met up with a jerk. I knew it would happen eventually
@deegee9560 Ай бұрын
Thank you! Love the updates! Keep them coming!!!
@RockstarFlipper Ай бұрын
Thanks for watching i have more all weekend!!
@rethagodbey2954 21 күн бұрын
They don’t remove feedback extortion anymore. Ebay doesn’t care about the seller.
@RockstarFlipper 21 күн бұрын
@@rethagodbey2954 yes they do the reversed the policy
@glitterwitch718 Ай бұрын
I’d hope that eBay can also start tracking and holding the abusive buyers accountable for consistently doing things such as ordering items then requesting cancellations, buyers that are negative across the board with all sellers & that are notorious for these types of behaviors should be restricted
@RockstarFlipper Ай бұрын
I wish they would asap
@brentbradley6711 28 күн бұрын
Ebay won't offend buyers anymore.
@michaeldenzer6024 19 күн бұрын
Great news! Ty
@joegibson6041 Ай бұрын
A buyer can cancel and you cancel it and the buyer can still leave negative fb. Never made sense one little bit.
@ballbagchris6920 Ай бұрын
They shouldn’t even be allowed to leave fb if they don’t actually go through with the transaction
@joegibson6041 Ай бұрын
@@ballbagchris6920 I had a buyer ask to cancel because I wouldn’t give them a discount and they left a negative and eBay wouldn’t remove it. I’ve seen it all in 18 years. It has literally aged me. The worst is claiming NAD due to fit, which forces the seller to pay shipping both ways and then they leave a negative because THEY got fat.
@brentbradley6711 28 күн бұрын
@@ballbagchris6920 They kept my item but said they hated it, gave me a neg and eBay won't take it down.
@e-curb 24 күн бұрын
Ebay is stupider than that. A buyer can win an auction, then not pay for it. That buyer then can open an item not received case against you.
@joegibson6041 24 күн бұрын
@@e-curb Lol. Just when you think you heard it all. Not surprised.
@hyepwr23 Ай бұрын
hey thanks for that video on changing the wash thing on used clothing once i changed everything ebays sales are through the roof you put out great educational videos and respond to every message thank you thank you number 1 youtuber
@JacksMomPat Ай бұрын
Hi Casey, I’m glad to hear that eBay changed their feedback removal policy because their automated system really screwed up my Store. I had a buyer claim that I sold a “used” book as new but it was 100% brand new. I had never received a negative feedback review and was 100% rated. However the automated system rejected my feedback removal request and my rating was reduced to 85%. My sales have tanked. I just checked and I believe that eBay adjusted my feedback back to 100%, I’m very surprised! Maybe my sales will bounce back! Cheers, Pat
@RockstarFlipper Ай бұрын
Yeah it was a nightmare
@brentbradley6711 28 күн бұрын
You can't survive at 86
@happyreality244 Ай бұрын
Thank you so much
@RockstarFlipper Ай бұрын
Very welcome
@btccoins5514 Ай бұрын
if the seller HAVE FREE 30 days return policy, any neutral/negative feedback SHOULD be removed automatically.
@RockstarFlipper Ай бұрын
I agree
@cruisen6725 28 күн бұрын
If the buyer does not return the item seller protection does not work for the seller.
@jeffwalters7404 Ай бұрын
Whats funny is when a buyer leaves negative feedback on a DVD when they didn't like the movie.
@joeherder5591 Ай бұрын
Yes it just happened to me ...ridiculous
@greenerpastures1000 Ай бұрын
I just bought a DVD of a movie I didn't like, but I made sure the seller received a positive feedback.
@joeherder5591 Ай бұрын
@@greenerpastures1000 as you should thank you...
@brentbradley6711 28 күн бұрын
I got a CD that was fake but somehow the buyer is MIA and I can't even return it. Ebay couldn't even locate the sale.
@e-curb 24 күн бұрын
@@brentbradley6711 It should be in your purchase history.
@XepherusStudios Ай бұрын
I had 2 negative feedback remarks removed. This brought me back to 100%.
@joeherder5591 Ай бұрын
Consider yourself lucky
@RockstarFlipper Ай бұрын
nice work but very lucky
@brentbradley6711 28 күн бұрын
Did you pay them off?............lol
@johnnyswag2802 Ай бұрын
Ebay needs to be more Seller friendly but also protect the buyers from Noob sellers that don't follow intructions and proper grading.
@Engreido2814 Ай бұрын
I had 4 bs negative reviews this year. I went through the automated removal link and all were removed. I'm glad it's getting better though.
@TheOne-bh9oo Ай бұрын
I got bad feedback because they bought the wrong item from store, eBay did not remove the feedback and they took pictures😢
@RockstarFlipper Ай бұрын
Ughhh
@thomasfrench2012 Ай бұрын
Are they going to review all the negative feedback left in the last six months too? That should say it all. They should also look at the feedback that buyers are leaving. If over the last 12 months more than 25% of the feedback that they have left is negative, that user should be banned from eBay for life too! That's costing them revenue and causing them expense and they should do something about it.
@RockstarFlipper Ай бұрын
No not retroactive
@thomasfrench2012 Ай бұрын
@@RockstarFlipper They admit there was an issue but are unwilling to address it? I would suspect then that agents have been told that if they have more than one reversal out of every 1,000 that they will be let go.
@michaelchristenson7840 Ай бұрын
You know what would be nice if they had a eBay feedback removal tool that identify the feedback was not appropriate to the transaction or the situation and would not let the buyer leave the negative feedback in the first place. I have had negative feedback removed successfully in the past and also neutrals with the automated system 👍 🤝
@Tunup1017 Ай бұрын
They have been disgusting. I was and am still ready to stop selling on eBay
@joeherder5591 Ай бұрын
Ebay needs competition!
@AK36677 Ай бұрын
Honestly not worth it anymore..
@brentbradley6711 28 күн бұрын
they will go the way of Blockbuster
@Stefanied26 Ай бұрын
I think we should all get one freebie feedback removal a year.
@RockstarFlipper Ай бұрын
That would open flood gates I think
@Stefanied26 Ай бұрын
Yea but it's 1 a year, if your a bum seller it's still gonna show, if your a good seller, 1 will at least give you some grace.
@cryschapman Ай бұрын
my 1 single negative was left 47 days after purchase and she said the dress was shredded and beads were missing (my listing pics prove otherwise) My thing is, if she received a dress she paid $75 for why didn't she speak up when she got it if it was that bad? I feel like eBay should have a time limit on the ability to leave negative feedback. If you have a negative experience 99.9% of the time you are going to speak up asap not wait almost 2 months
@joem7023 Ай бұрын
That I agree with. 60 days is ridiculous. 30 max.
@kgsuniquerareandantiquebooks Ай бұрын
I'm skeptically optimistic in these changes!!
@RockstarFlipper Ай бұрын
Same
@Stanlater Ай бұрын
I did have one dined 2 weeks ago. The buyer wanted a discount after receiving the item. I offered free return. The buyer said they wanted a discount or bad review. eBay denied my removal request smh
@Swimchik89 Ай бұрын
Such BS!!!!
@subedei1 Ай бұрын
Yeah, that's flat out extorion by the buyer and is absolutely against eBay policy. I had a very similar case of a buyer trying to extort a free item without a return otherwise he'd leave neg feedback. I refused and offered free return again. He left the negative comment. I reported the buyer to eBay, requested the feedback removed and they did nothing. I hope they get their crap together.
@Michael-ig5de Ай бұрын
I have had 3 BS negative feedback. Even having made full refund before receiving the negative feedback. Even allowing the Buyer to keep the card. And these were for 99 cent cards. eBay and it’s Buyers are really BS.
@curiouscollection2626 Ай бұрын
We had the same thing happen with buyer extortion. Reported to eBay and they did nothing. Now we have a negative feedback. We did reply on the feedback that it was extortion.
@brentbradley6711 28 күн бұрын
@@subedei1 ebay sucks
@michaelprestia540 Ай бұрын
Ive had 3 negative feedbacks that were put through the system this past year.One was clear feedback extortion,one was usps taking too long to deliver and one was a negative that was clearly meant to be a positive feedback.All 3 were removed quickly ive had luck with the system so far.But hope more improvments do come!
@davidfaughnan8780 Ай бұрын
Thank goodness that was junk we even had one that our buyer sent us the wrong feedback for a totally different item and they told us there was no way to remove it
@redsoutpostvintage9917 Ай бұрын
Since eBay went all AI for their feedback program I’ve received quite a few which were all rejected by the AI attendant. None of them did I deserve. But, oh well. I’ve taken the attitude that no business can be perfect and we will all have haters and complainers. AI is here to stay so I’m adapting. Good to see that eBay might be making this change though. Thank you Casey for this video. Great job keeping us informed!
@MySpaBunny Ай бұрын
Wow 👏 amazing I stopped listing at Ebay because of the old feedback system. Things are looking up ❤
@maryarwood8942 Ай бұрын
Thanks Casey for the update video. You are always right on top of all the latest happenings. I got a negative feedback about 6 months ago, and was denied removal. I also went through the eBay Facebook business site to see if they could help with it. Got no where. They were very nice in their responses to me about it,but no removal. I wonder if a negative that far back would be considered for removal. The buyer was very vague in her reason for negative, and was not honest, and wasn’t real responsive either. She never reached out to me before leaving the feedback either. I mean there is proof that she was not honest about the reason. I did leave a response to her feedback in the feedback section. I wasn’t rude or mean about it, although I could have been. Really couldn’t go into too much detail in my response because they only allow you so many characters. Anywho, I hate seeing that dang negative stare at me every time I am in eBay. Have to see it for a whole year before it goes away. Thanks for letting me engage you with my dilemma..
@kjr8660 Ай бұрын
Don't worry, it's not going to affect your sales. I was falling apart about my negative feedback couple years ago, but the time passed, it's gone, and not like it did anything to my sales.
@maryarwood8942 Ай бұрын
@@kjr8660 yes, that’s what eBay for business told me. I can’t tell it has affected sales, but I’m very part time anyway. Still bugs the heck out of me tho. Thanks for your positive encouragement.
@aberwocky Ай бұрын
Dare I say: I'll believe it when I see it. Also, I have not heard a peep about this in the UK yet 🤞
@vegasgal777 Ай бұрын
My only negative feedback came from a person who bought two items, mailed out together in the same package. Before mailing, I adjusted the price of one of the items to correspond to the offer that I made. One of my feedbacks came back positive and the other negative (exact verbiage) from the person who seemed delighted by their experience. I believe that the negative was a mistake. Unfortunately the person didn’t respond to the feedback revision in time and it expired. My only negative feedback ever.
@camcane1 Ай бұрын
Just got my first negative feedback after selling 250 items. The buyer is being completely unreasonable . He says the XL shirt doesn't fit him even though I put measurements in all my listings. Then he says he understands the shirt is used but it's "used a lot". You would think the shirt was falling apart with the way he described it. I messaged him explaining to him the whole point of me listing the measurements in my listing and the fact that he's buying USED clothing. I also offered him a refund. I'm currently waiting on his response but I'm getting impatient and just thinking about contacting Ebay . He may revise his review into a positive one so idk if I should contact Ebay so soon.
@antonjamesburke Ай бұрын
Weird. I just went through this. instantly denied but while my score is still down and the negative post is still there, but the comment is gone.
@RockstarFlipper Ай бұрын
Yeah thats what they did for awhile
@brentbradley6711 28 күн бұрын
I got a an unfair neg (BEEN SELLING 26 YEARS) and they called me a name, so they finally removed just the text and left the title....lol. They said the buyer might not like it if they removed the whole thing.
@jimteja Ай бұрын
Speaking of Mercari, they just laid off 25% of their US staff. They're sinking fast and I wouldn't be shocked to see eBay or Amazon scoop them up. The fee structure changes were the nail in their coffin and anyone with any type of business sense knew it would be a massive failure.
@twinkie911 Ай бұрын
I bought something on mercari for $17 my total ended up being $31. Plus as a seller, the likers are more useless than the ones on poshmark. Good luck to them.
@twinkie911 Ай бұрын
I like what they did for sellers fees but unfortunately 100 percent of zero is still $0.00. ⚠️
@subedei1 Ай бұрын
For Mercari, the fees were never the problem. Nobody every buys anything, even when listed for reasonable prices. I can list the same item for the same price on eBay and Mercari and I'll sell 10 on eBay before I even get a reasonable offer on Mercari. I actually prefer Mercari's system: the buyer has three days to either accept or deny, then boom, the transaction is done, no muss no fuss. I'll pay the fees, just get me some buyers!
@Nitelite1974 Ай бұрын
At LEAST you have been able to call - I have been top rated, part of the top 10% in my category, always able to talk to the top tier customer service for at LEAST 15 years (the one in Utah and Austin). All of the sudden, mid last year, I cant get a hold of ANYONE (even the crap CS). Nothing at all, no numbers work, chat is an endless loop, call back doesnt work, nothing. Still dont know what is going on.
@Nitelite1974 Ай бұрын
To add to this - I had a global shipping program neg feedback that they would not remove (that is part of the tenents of the program). Now it is too late and I dont even have anyone to talk to about it.
@aquarius_waves3454 Ай бұрын
This helps
@AmericanFaction Ай бұрын
ty
@RockstarFlipper Ай бұрын
Very welcome
@margiemarion9437 Ай бұрын
I used AI to write a report at work as per the trainers request. I ended up rewriting the entire thing. Automation is not all it is cracked up to be.
@RepairGang Ай бұрын
the email scared me I am brand new and just saw an email that says ebay negative feed back lol
@FlippinAintEasy Ай бұрын
It went to automated because the call center industry has been moving over to self service applications for years. It is not only eBay. Anything that can be automated has been and will continue to be pushed towards Help & Contact. Those who do not have concierge can attest to how difficult it is to get a rep on the phone now adays. The only reason they are making this change is due to the pushback and as soon as they can make the automation process work for feedback removal (through AI) it will be brought back. Count on it.
@michaeldenzer6024 19 күн бұрын
About time!
@tobyrodock7200 Ай бұрын
This is totally a sham. I had a person leave a negative feedback just I believe yesterday because they got their item and they said it was too small so they returned it and the reason was not fit. I refunded 30 days their item price minus the shipping they left me a negative feedback. It was not.
@fearthestake Ай бұрын
I recently received my 1st negative feedback in the 24 years as a seller. The buyer left a nasty comment stating buyers should never buy from me. Ebay removed the comment but left the negative feedback remaining. What a joke.
@RockstarFlipper Ай бұрын
Well hopefully this fixes that problem going forward
@Jan-jk5li Ай бұрын
Like you, skeptical until I see it working. Hopeful, though...
@RockstarFlipper Ай бұрын
Same
@DovesInTheCrosswalk Ай бұрын
I had a customer buy a bar of soap and they said that it was not the same bar of soap that was in the listing. I have only EVER had (1) of that SKU and what the buyer said was impossible. eBay would not remove the negative feedback even though it was buyer error, so I'm going to call back tomorrow. That buyer left the same negative feedback for the same SKU for another seller.
@Michael-ig5de Ай бұрын
eBay Buyer feedback is BS!
@ridemnt Ай бұрын
Again very vague with only one random example that rarely happens, the same thing she said in the check-in. We need specifics
@cphine Ай бұрын
I want to be happy about this, but like you, I have doubts. The idea of automating removal was flawed from the beginning. A computer can not understand context. Sure, it can see if the buyer curses in the feedback. That's fine. But there are SO MANY situations where negative feedback can only be fought against by explaining details in a chain of events. This takes human intervention. Feedback is supposed to reflect on OUR service, not things out of our control. We should never get negative feedback because: An item was delayed in delivery by the carrier, We wouldn't accept a return after our return policy, The buyer leaves a product review, The buyer claims to have not received an item that tracking shows delivered, The buyer complains about something that was clearly disclosed in the listing, Etc, etc. I could go on. I hope that Ebay is serious about making common sense feedback removal the norm. We'll see.
@Maymaymayok Ай бұрын
Scammers buy, and when they don't like or let's say it is clothing, either they ripe it and lie that the item is defective/not as described in order to return. Many hungry buyers have been lawyerING to discredit sellers. Ebay has clearly come across abusive, unfair, and irrelevant feedback.
@kjr8660 Ай бұрын
This is excellent news! They didn't have an appropriate example though, about denying a cancellation. I'm mostly concerned about feedback like "I didn't like it" or "it wasn't what I expected", this totally subjective trash, when a buyer absolutely doesn't read the description and doesn't understand what they're buying, this gotta be removed.
@steveo3 Ай бұрын
I got a cancellation request for a buyer's regret purchase and because the customer was rude I declined it. Ended up receiving unwarranted negative feedback and contacted Ebay directly about this and the agent blamed me for their mistake. Why is the choice there to decline or accept a cancellation request if it's not recommended? Now I have to contact Ebay to remove this feedback from months ago since they changed their policy acknowledging they were wrong about this (and Ebay community members were wrong too).
@georgemcgarvey8635 Ай бұрын
As with ANYTHING EBAY PUTS OUT !! I will believe it when I see it HAPPEN !! Usually it does not happen !!
@60ticks Ай бұрын
It's too little, too late. What about the 6% addition fees they racked up from "high not as described cases?" that were complete BS! Go back to 0% seller fees for a year and I'd CONSIDER wasting 5 minutes+ per listing. Catch me on GOAT 30 second listing time and consignment storage. GL eBay lol
@anthonyflores1567 Ай бұрын
Great
@ItsAHazardLife Ай бұрын
Getting a negative review for a product review, buyers remorse or even one that gets feedback extortion but can't ultimately get it removed sucks as a seller. eBay is going to keep going down this rocky road and will never give seller support. I'm still waiting on a feedback extortion one to be taken down after over a month and a supervisor was suppose to even review it. Nothing happened and this feedback is still live. It's been an amazing system.
@ItsAHazardLife Ай бұрын
Just even got a negative feedback from a buyer who accepted a counter offer, but wanted it for a lesser price due to the damaged box. Even though we were already priced lower than a new and mint product. Their whole feedback talks about how I wouldnt accept a "decent offer" yet their offer was asking 30% off and our counter was 15% off. I can almost bet I wont see this feedback removed.
@ballbagchris6920 Ай бұрын
An actual person looking at it?? What a novel idea! I have one right now that was denied and the CS rep wouldn’t do it either bc it was the buyers “opinion” even though they literally admitted to knowing the item was sold as is, parts only
@elisaHiggins Ай бұрын
I got my only negative I have right now for shipping too fast, I did ship before they sent a cancel request, they leave horrible feedback with same reasons to a bunch of other sellers, they left the negative almost 60 days after purchase and it is a Nuckees phone grip, the feedback says they hate it, I have free returns, upset I shipped too fast, what did I do wrong, plus they hit my star ratings, Ebay refused to do anything, I just called them to try again
@saracoy4508 Ай бұрын
Does this make any difference on defects ? Or just feedback ? I have one defect that is so crazy .. the person said they wanted to return a jacket for not as described saying the item was not the same color . I take great pictures . The picture the my used was a picture of their floor . I called eBay they said the shipping was on me since it’s NAD . I filed a removal with photos and everything and they denied it . They also told me don’t refund until the reversal case is over so it went on my defects 🙄. The other 2 defects are on me but that one was not !!
@LyndiB-s5h Ай бұрын
I had a buyer leave me negative feedback because the item did not include a charging cable, but in the description I stated that the sale did not include a charging cable. Buyer also attacked my character saying I’m tricking people and am bad business. This was just a few weeks ago and I am still fighting to get it removed. Was told yesterday this has not been implemented yet and received the automated response that the feedback does not go against the policy. Is there anyone you recommend I contact or get in touch with at eBay? Very frustrating.
@RockstarFlipper Ай бұрын
Ebay for business on facebook would be the only option
@LyndiB-s5h Ай бұрын
I just tried again today. Do not think these new policies are in place yet. They were zero help. Trying to find a way to reach out to Andrea Stairs but no luck yet.
@rodzillarox4882 Ай бұрын
Well, I can say that I only had one negative feedback and it was the most ridiculous reason ever. I even called to complain to eBay about it because I offered the customer a refund plus offered to pay for the shipping and the customer still wouldn’t do it . They claimed the item was worse than pictured which was a complete lie. I lived with that feedback for six months and then all the sudden it disappeared. So not only is eBay cleaning up negative feedback on their own . They’re probably comparing that to my high seller rating status and excellent feedback of which the neg mark was removed. I went back to the old listing to see if the customer decided to remove it, but guess what they didn’t. Ebay did it months later. Thanks so much for staying on top of this stuff. You are the eyes and ears of the eBay newswire.
@davidkelber3485 Ай бұрын
Some people are negative in general. I don't even waste my time about negative feedback. You can can leave a response. I had a buyer leave me negative feedback 45 days after purchase stating the item was faded, heavily washed, and graphics crackling. Pics clearly showed in new condition. 98% - 99% feedback I would still trust the seller.
@ClutchCarson Ай бұрын
Omg. Please be true!
@RockstarFlipper Ай бұрын
No kidding right
@user-xd5vu9gp2p Ай бұрын
is this for future feedbacks only? or can i request removal of a past one that i did not deserve?
@resellerworldnj Ай бұрын
I never believe ebay. You get 10 different reps who give you 10 different answers. It’s a crap shoot no matter what! Sometimes you get lucky and win! More often than not though it’s like Clint Eastwood would say: “you’re SOL!”
@joeherder5591 Ай бұрын
Very true
@JoeyThrax Ай бұрын
Is this change live yet?
@RockstarFlipper Ай бұрын
Supposdely
@littlekrisable Ай бұрын
Sorry if I missed it but when does this go into effect? Cause I had a negative feedback about 2 weeks ago where a buyer requested to cancel but I had already dropped the item off at the PO and the buyer left me a crappy negative feedback and eBay refused to remove it
@RockstarFlipper Ай бұрын
Right away
@RockstarFlipper Ай бұрын
NOT retroacrtive
@littlekrisable Ай бұрын
@@RockstarFlipper bummer!
@bearkiti9974 Ай бұрын
The feedback system is useless if only one side can give negative feedback. Yes, sellers abused it in the past. BUT why was ebay not give an automatic negative to buyers who have unpaid item cases or allow a seller to respond with a neutral or negative to a buyer who gave them negative? I am willing to bet that these changes will make it worse not better for sellers.
@subedei1 Ай бұрын
I don't seem to recall any change eBay has made that made things easier or better for sellers. I'm sure there have been a couple, but those times probably only negated a previously failed process. I really don't trust much of anything they do or say.
@brianhilliard6616 Ай бұрын
I must be in the 5% minority. I’ve received maybe 5 negatives in the past 3 years or so, out of around 9K sales. Every single one was removed. The past 2 or 3 were removed using the feedback removal tool on the eBay site. Those negative feedbacks were removed within minutes after submission. I do offer free returns and I’m guessing this played a factor into why I was able to have them removed.
@donschwarz6725 Ай бұрын
HI The entire negative feedback on ebay is totally broken I have 8 negative feedbacks which was not my fault and ebay wont remove it iF i refund my buyer 100 percent and tell my buyer to keep the item so I am out the sale and merchadise and I gave my buyer free shipping why should I have a negative feedback still there buyers are buying items from me just to leave negative feeback I go above and beond for my buyers and still get megative feedback I am out of feedback revisions reqests
@dirtisbetterthandiamonds Ай бұрын
A star rating system would be sufficient. Just get rid of the feedback comments.
@willyboy6126 Ай бұрын
Lucky for your fiance' you didn't say, *"A+ Number 1, guy"* ...lol...😂 Seriously, about this 'new' change from ebay, time will tell!
@gordischonchis Ай бұрын
Can you get negative feedback removed if you do full refund to buyer?
@RockstarFlipper Ай бұрын
Not always...they can still say they had to get a refund and you sent a bad item etc
@Practicalviking Ай бұрын
Don’t believe it- Waiting for response gor over a week-
@jeffwalters7404 Ай бұрын
Sellers outta be able to leave negative feedback for buyers who don't pay
@brentbradley6711 24 күн бұрын
no, ebay needs to dock them heavily. Too many non payers, i had one lately that said they found a better price.
@jeffwalters7404 24 күн бұрын
@@brentbradley6711- so did I. I blocked them. They just created a new account and decided to purchase my item anyway. They came back a few days later and said item was never delivered. It was (tracking done through ebay) and I won the outcome. Needless to say, they were blocked again.
@Sunshine33333 Ай бұрын
Casey, when does the word fiance turn into the word wife? LOL
@Dabbydoo73 Ай бұрын
I don't buy it be cause I got negative because a buyer thought I blocked his main account. eBay won't remove it. Buyer made another account bought the item then left negative saying I blocked his main account I don't block nobody
@biscuittbutt1 Ай бұрын
They are probably blocked because they have 2 or more non-paying strikes against them. Do you have that policy turned on?
@lordipaq1 Ай бұрын
Finally!
@JamesWilson-ci8jc Ай бұрын
Ebay negative feedback removal has been excellent! Why change it? They have removed all my negative and neutral fb for me over the last few years thru thier automated system and removed within minutes. . It's been great.
@drizzo4669 Ай бұрын
I had a guy buy a brand new, sealed automatic toothbrush. He opened it, swapped out the charger base and sent back his old, rusty, toothpaste and hard water, yellowish stained with scratches and mold broken charger base. He said the item was defective. When I received it, it was obvious what it was. I sent pictures to ebay and they agreed. I did not have to refund him a dime. The buyer left me negative feedback, claiming I sold him an old used toothbrush. Ebay let the feedback stand and I pushed the matter as high as I could get it to go. The system is absolutely broken.
@joeherder5591 Ай бұрын
Wow! Now there is something you don't hear much probably because it's not true most of the time!
@brianhilliard6616 Ай бұрын
I’ve experienced the same. I’ve had maybe 5 negatives in 3 years out of around 9K sales. Every single one was removed. I do offer free returns and I think that definitely helps.
@kjr8660 Ай бұрын
@@drizzo4669 this is weird because they didn't return your item (or returned something that wasn't the item they bought) and in this case Ebay automatically removes any feedback from them.
@JamesWilson-ci8jc Ай бұрын
Ebay always removes my neg feedback within minutes, they been fantastic. Why fix something that isn't broken?!
@resellerrowboat7871 Ай бұрын
Too bad it's not retroactive. Oh, yeah, I reluctantly replied to feedback situations that they refused to remove, so now they won't remove them, I guess.
@Thebillielola Ай бұрын
NO! Ebay lies, it’s still automated. Seller don’t waste your time.
@merridybenton7028 Ай бұрын
It would be nice if one day sellers can leave buyers negative feedback, even if it is only for those that dont pay- even if the comment was only an automatic "Buyer didnt pay" that was the only negative comment you could be make.
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