Switching to 'smart' meter was the worst idea ever. If I could compare my overall experience with EDF it would be stepping on the mine or better yet blowing off my foot with a shotgun because after all I did this to myself..

MAJOR FLAW: What if the smart device isn’t charged up and the electricity has cut off? Which fool at EDF didn’t consider that?

Re "By phone, any time or day." Pure bullshit!

Since 2 pm yesterday me and my family are without electricity and heating, hot water and are spending the night in the cold and there id none to talk to.

Well this is great when you are home and this happens.. but when you are at work.. and you live alone and you run out of electricity. And then you go home with a dead phone battery, Your electricity has been off for 7 hours so the smart meter battery has died, and you are sat there wondering what amazing feat you have to go through just to get some electricity. And the answer is find someone you can ask to charge your meter.. and your phone.. 🤷🤦🙄

Toped up 25 quid today and have about 60p left been through more electric in the last week than I have in 3 month

What I don't understand is when they take your money. One minute you see 11pounds the next 8 pounds, money you did not spend.

Went to work, kids at home, electricity runs out,,no problem just switch emergency on and I’ll top up when I get home,,,the good old days…hang on we’ve switched to this useless system can’t go and just switch to emergency. Son phones me at work to tell me he can’t switch on emergency, the screen has ran out of battery power and there’s no electric obviously. I’ve had to leave work go to the shop to get triple A batteries. Top up and still no electric! Have to now wait up to 1 hour and guess what,,,it came on at 1 hour! What’s the point - old is gold!

They are a complete joke. I tried to move from edf to another supplier years ago because I knew then they were a joke. However they dropped me right in the shit because due to their errors I ended up in debt so now stuck with them until the debt is clear. But once it is I'm gone.

Please do a voice recording for people who have sight problems!

The most useless system . No 24 hour services as stated by edf . I’ve been without any electric for 5 days and have slept in my car 4 nights and can not get access to a human being the live chat is a robot and nobody seems to work over a bank holiday . Just ridiculous

I have no damn Electric in the house for 3 days straight I will never recommend EDF to anyone avoid them!

I had a both a smart gas meter and electricity meter installed in March.

EDF last two weeks I cant topup gas meter bcs you s3nd me wrong card and other things why this gas meter taking 3/5£ extra evry time after I topup???????

Absolutely do not change your meters to smart ❗️❗️❗️I regret very much that I agreed for that for that pile of shit ❗️❗️❗️ People who answer the phone have you in ass 👌🏼 The company should be punished for misleading people ❗️❗️❗️❗️

What if the device runs out of power which it is bound to do, is there also a way to activate the electricity from the gas box?????

This is ridicules, I’ve been cut off twice when my meter has been only -£3 and two months ago they owed me over £800 in credit. I top up straight away as soon as I look at app which is often. Citizens Advice said they are not supposed to cut you off unless they give you seven days notice and that you’ve been in debt for more than 28 days. So I will be looking into this and if it is the case I’ll be taking further action against EDF for harassment of customers therefore putting them under unnecessary stress. I’m disabled and living on my own and I have never not payed my bills. I tried topping up my app this morning and the money is sitting in pending waiting for them to take. Really disappointed with service.

I can't see the written instructions

Woeful i have no electric bigest mistake was to get a smart meter

In home service stopped working after about a year... had several more sent to me but none connected. Months after raising a complaint I was told that my home was no longer connecting with the device so an IHD could no longer be used! A year later I contacted them to try to see if the IHD issue was resolved but we told that as my meter is more than a year old they can't help! Not helpful!