Enterprise does this all the time! I worked there for 3 1/2 years and they always pull this crap. If they missed damage from a previous rental or it came from another branch they try to pin it on another innocent renter who had nothing to do with it. If you do take the insurance you'll actually doing yourself a favor from bs like this and it actually comes out of the branch because they pay for the repairs 😂 Enterprise is the worst and full of shady assholes that's for sure.

Enterprise is a SCAM. They tried to do that to me as well. They LOST!

Sadly all of the rental companies do this. It’s why nowadays I don’t even rent a car when I travel unless I’m going to a place inaccessible by Uber, Lyft or public transportation.

Everytime you rent a vehicle no matter what they say always take photos of the vehicle before leaving the lot so you can have proof

What the hell. I cant see jack squat. This is making me very vigilant about the next time i rent a car. Thank you so much

I worked for Enterprise. They will rip you off ANY WAY THAT THEY CAN!!!! You should use your phone and video the walk around when you pick up the car as well as when you return it. I saw a customer bring a car in that had damage from the factory. The car manufacturer had cut the molding incorrectly so when the rear door was opened it bent the molding. First off, they blamed the customer. Second, i saw the report from the body shop they sent it to. The damage was on the driver side. The body shop sent a receipt for all the paint and body work they had just done to the passenger side!!!! Enterprise thrives on hiring kids fresh from college. Kids that they can brainwash. I happened to get the job because i had been a salesman for over 30 years. I was a good salesman because i was ALWAYS HONEST!!!! I had regional managers trying to talk me into lying to customers. I refused. I was fired for refusing to lie to a customer. So be it. I would prefer to keep my ethics than work for that joke of a company!!!!

I got scam to when I took it to another rental place that gave me a damaged car, The lady from enterprise tried to make me pay for old damage.

Never rent a car without full coverage

first thing you do is call the cops and charge them with fraud

So I had the exact same thing happen to me from Enterprise Car Rental. I live in Colorado Springs Colorado which is known to have a lot of hail. On the day I rented my car from Enterprise it had been raining and had hailed 50 miles south of my location 2 hours earlier. Enterprise offers a free delivery to your location as a convenience. I had them meet me at at 5 o’clock at my location which oddly enough was a hail damage repair shop. As I stated it had been hailing 2 hours earlier but was raining when they drop the car off. When the gentleman drop the car off he asked me to look over the car, and said it was a brand new car and there wasn’t any damage. Well as you might expect the car had rain drops / water beads all over the car; when I asked him if he could wipe the car down he explained that he didn’t have a cloth or shammy to wipe off the car, but assured me that the car was brand new and it had no damage. Against my better judgment I calmly thought to myself this is Enterprise, their not going to rip me off! How that would turn into a huge mistake later. My truck was fixed within 48 hours. I was in the process of moving from Colorado to Alaska and so I had the car parked in the garage the entire time other than to drive it from the rental agency to home, which was a total of 20 miles. A few days later I got a call from the body shop informing me my truck was ready. I went down to the car rental agency and return the car, with a full tank of gas and only 40 miles on it from when it had originally been rented to me when he was dropped off. Now mind you, the car sat in a garage the entire time because I was in the process of moving. When I took the rental car back to Enterprise I was greeted by an agent who proceeded to check the car and “magically found 4 to 5 pea sized hail damage. Two on the hood two on the roof and one on the trunk. You can see where this is going. So to say the least when he started pointing out all the hail damage which was a total of five what they called pea size dents, I got extremely upset. Long story short, I fought it through their corporate office, I did my due diligence and looked up a hail report for my area, I was able to look at the size the amount how long it hailed for and at what time it started and when it stopped hailing. Needless to say the store manager was not happy and it kicked me out of his store because I had shown him there was no way this damage was caused by myself. Long story short, you can win the battle but you have to be prepared to do your homework.

It's rife. Enterprise's franchisee in Italy, Locauto, are masters at this extortion. Basically they do what they want and you have no rights and they use intimidating tactics. Their business is making money from exorbitant damage charges that are assessed at multiple times more than the actual damage. They make no money from the actual rental costs, they depend on damage extortion.

This is why I take the car right back to where I got it. Because they’re pointing out dents that don’t even exist

As an insurance agent, this is why I always take pictures of the car from every corner then take a picture of the miles/gas. I then take the rental agreement and write ANY little ding scratch anything that they will try to claim later I sign and they sign

Every rental experience I personally take pictures and video for the fact don't trust these fool's in suits.

I went to enterprise and they tried to tell me that my drivers license is "invalid". After that I went to Avis and they gladly let me rent a car.

With Enterprise it is becoming widely known that getting insurance money out of people is very much a part of their business strategy as they are looking to sell their vehicles once they reach a pre-determined mileage. They make money renting it out, then again making claims against people insurance, and finally when they sell the used vehicle. I think it is fine that they want to make money, but when they hurt their customers badly, it is not.

They were hoping to find someone to pin “damage “ on since they couldn’t with the person who “actually damaged” it

These workers cannot even agree on the same points of damage. Are rental companies that hardup for cash?

Its there. You just can't see it.

Not defending their actions, but it’s the company’s fault for having shitty processes. Likely the branch that this customer picked up from knew she was sending the car away and gave her a damaged unit so they wouldn’t have to eat the cost of it. The branch receiving the car will have to eat the cost unless if they write a claim. Best thing to do as a customer; take your own pictures when you pick the car up, if you’re not cheap, then take the 20/day protection to save the headache. Especially for shorter rentals, it’s worth the peach of mind so you don’t get screwed.

This pisses me off. Rental companies routinely let cars go out without checking them. Recently a popular rental company gave me a car with multiple issues. He didn't notate any of it except he confirmed verbally. Always TAKE PICTURES upon picking up your car. Take like 30 pics and 1 long video as well- get the background and time in the video as well. Also, take a picture of the fuel gauge. Mine was only 1/4 full. I checked the oil in the parking lot- he said we would never let it go without oil- I told him...Really? I am not so sure! The car also was not washed. Very annoying. It also was not the car we reserved. Turns out they don't even stock that vehicle- bait and switch. Luckily they had 3 vehicles available that were all more expensive- one was a BMW! Again, this was at one of the big 3 rental companies. Another tip- get an UBER and rent OFF AIRPORT (even 1 mile away) and you will might save several hundreds over a weeks time.

ESQI isn’t going to be great after this lol

I use to work for enterprise. That is technically not considered damage. It’s to small. Also didn’t chip the paint. I washed cars there and if you don’t get the damage waiver they charge you for damage. Saw more cars get charged for the same damage so the manager would get their crappie bonuses.

That lady pointing the “damage” out is doing more actual damage. By letting her metal bracelet drag along the car. Such idiocy, I cannot

Happened to me. Ronni Auld at 7001 Essington Ave, Philadelphia, PA 19153. I brought my car from a Virginia branch. The representative and I thoroughly examined the vehicle and there were no damages to report. Once I returned it in Philadelphia Ronni Auld accused me of damaging the car (not true). She saw that I had a damage waiver on the vehicle and used it as leverage to get their car "fixed."

First why the F are they making such a big deal out of hailstorm damage there in Montana were the weather changes every 5 minutes. Secondly I just rented from Enterprise in CA. The first ask me to look over the car and noticed a few things guy told me no worries we’ve marked that on your contract. They then try to give me a car with no fuel in it. Car had 2 miles of range for gas. I made them drive it to the gas station. The guy comes back and they must have put 2 gallons in. Went from 2 miles to 25 miles of range. Great thanks Enterprise for filling up the car. Rent the car bring it back and the fucker I got to deal with was nice but took 5 times longer looking for damage I may have caused. Oh and the maintenance required message was on the whole time I had the car. Brought that to there attention before and after picking up and dropping off the car to just be told no worries it’s normal. No guys the messages is to tell idiots the car is asking for help. I will never deal with them again.

I got an car accident years ago, went to Enterprise to rent a car, I told them I want the best car which cover within the insurance policy, because I don't want to pay anything from my pocket. Guess what? when I returned the car they charged me $30 more per day for 7 days.

NEVER USE ENTERPRISE I WORKED THERE FOR TWO YEARS AND MY GOD ITS AWFUL THE THINGS THEY DO TO CUSTOMERS.

Back in the early 2000's My dad rented a car here in Toronto (A 2001 Civic). When we returned it,the employee was literally licking his fingers with spit and wiping the car to look for scratches.

Wow to detect things like this, they need a special machines to indicate the damage and not just with the naked eye, what a scam

0:21 Enterprise Attendant #2 tells us there's damage where the pen just hit.

0:17 Enterprise Attendant #1 attendant hits the car with his pen

Body shop pros work at enterprise now😂😂 sorry they screwed me over as well

This is why you have to look over paperwork and the vehicle you’re renting! They are looking side to side which allows you to see dents!

This is why it's essential to conduct a thorough walkthrough with video and photos before you drive off the rental parking lot. Document every detail, noting any issues on the form, regardless of what the representative tells you. Also use a light source when doing the inspection.

Enterprise scams everyone by telling all customers that they shoulld buy all sorts of unnecessary insurance. Most basic car insurance that people already have covers rental cars. They automatically tell the customer that they should get the full package of insurance when it usually isn't need. As long as the sales person upsells the customer for things they don't need, they get bonuses and promotions. I know. I have a family member who worked for them.

hail damage is extremely hard to see sometimes if you don't look from the right angle

Enterprise is the worst rental car company , on full display here.

I also returned a car and they claimed damage to the rocker panel( a crack). The manager was yelling at me inside to give her my insurance deductible of $1000, and they would fix the car and credit me what was left. I said I wanted to contact my insurance, then she said they don't work w Geico. She was yelling at me when I walked away while I called my insurance. My Insurance said not to pay. Oh this girl had a fit. Its unresolved yet but the aggravation I endured makes me angry. I also intend to contact the insurance commisoner too, social media , yelp and consumer affairs. Oh I didn't get their insurance because Geico told me I was covered. I guess this is their way of collecting.

I did not go through hail but going through hell right now! Plus had to sign to get a copy, basically agreing for hail damage!? Not a very pleasant situation.

Anyone know how much they charge for ram damage without policy coverage

they charged me 2 gallons of gas when i returned it full.

Just had the same thing happen to me when we went to Denver. I showed them all the reports of this scam I found and they dropped the claim. Smdh

Do not rent,, enterprise. Or, penske

Lol.....I do not see any damage!

That’s why I always get the walk away add on. Came in handy once, a rock left a dent when I parked it on the side of a hill at Yellowstone. Agent just signed it off no problem walked away.

The damage could have come from the original branch from where the car was rented. Frequently damage is missed by novice agents during check-in, especially hail damage. The car looks fine, so it will likely be rented it out to the next customer (hail damage notations included). Eventually, sooner rather that later, it will probably just be picked up for their car sales department. This is unfortunate... sounds like she didn't purchase the damage waiver.

I’m taking a trip from Portland Oregon to San Diego California next week and the airport rental companies keeps changing the prices on me every time I call.. I’m genuinely scared this is gonna happen to me. I’m nothing special just a 21 year old college student trying to have fun with a few friends. I won’t be able to afford the crazy fees these companies keep trying to throw at me left or right.

See you know how to take the reservation, but you don't know how to hold the reservation!

This is a clear scam! Did you file for a police report? (That they're trying to scam you) You shouln'd signed anything from them.

They continuously try to charge 1000 euro from my credit card and I always need to dispute it. I got hit by other car, police was called and they find the other driver 100 % guilty. I tried to contact leaders and supervisors in Enterprise but they dont answer to my emails, I mean they answer but with some form letters. I have used Sixt, Budget, many local car rentals and Europcar and always had great experience.

The same company tryed to scam me in Calgary but back fired.

They're treating the car like a Show Room Car. Like come on. As others have said, do yourselves a favour and take out insurance, even by a separate broker so you can get a cheaper insurance deal. Also taking photos and a video of a walk-around before you leave. Did this while renting a car in Orlando FL (coming from the U.K), and had to rent on three separate occasions. No issues at all. No doubt companies will do what they can to milk us.

Hail drops is like a natural thing that happens which nobody can stop. When it hail stones then how do u stop the car from getting hit by hail stones. How did they know it was hail stoning

You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.

Just Uber y’all. Save money and also save yourself from stress

I rented a van from one location, the manager didnt check anything at all just looked at broken gas cap he noted then sent me on my way, i return van a week later new location and the guy does a 3 min detective search even climbing almost on top of high roof and found all kinds of damage, both headlights crack with water inside, broken side mirrow, so called roof damage, i didnt do ANYTHING to van ! They already stole my 200$ deposit and said they going to file a claim. Enterprise are a scam and needs shut down asap !

The same exact thing happened to me.

Avis tried it with me at Brussels airport claiming I damaged the rear door. I fetched the manager who after a long search couldn't find the damage. I made sure the report was destroyed and offered to punch the corrupt employees lights out!!!

These criminals have just accused me of a small dent in the boot lid. I'm excess zero insured but to enterprise if you don't see everything you therefore pay

Never sign anything and call the cops or and ambulance if you decide to just knock him out (UK you’d get a small fine no jail it would be cheaper and very satisfying) 😊

If a manager doesn't catch damage, he has to pay for it. Sometimes those managers do not notate the damage and try to send cars to other branches and if those other managers are smart they will investigate. I had a car come to my branch with a 12 inch long dent. It wasnt noted from the previous branch. Since I wash the cars I always everytime check for damages. I mean I am going full OCD looking at all angles. If someone returns a car, I'm going to park it in the wash bay (which we have cameras) and wipe off any water and check for rock chips on the windshield, dents , scratches. Usually everytime the manager says that's ok, but good eye though. The only issue I have is when people let their dogs in the cars and there is excessive dog hair and sometimes the dogs scratch the plastic interior. Enterprise cant rent that dog hair to the next customer if they have allergies so they send it to a detailer who charges $250 to clean and deodorize the car. That charge is passed down to the customer who had to have their dog in the brand new car. If you insist on putting your dog in a rental car, put a sheet or blanket over the seats. Save yourself $250

YOU TELL'EM HELL IS COMIN' FOR 'EM IN LANCASTER PA!!!!!!!!!!!!!!!!!!!!!!!

They tried to do this to me today. Roof and bottom carriage of all places. Car has 45k miles already. Scammers. Good thing I didn't sign anything.

they’re trying to charge us for a single crack on the bumber that we didn’t do (it’s not like we are driving like maniacs either and actually stuck to the speed limit for once)

Enterprise at Pearson Intl did something similar to me concerning a crack in the windshield. Scammers!

Ok why would you be charged for something you can't see

Should have used the damage evaluator. Clearly shows hail damage for instances like this. Just trying to do their job.

So hail damaged the body but did nothing to the glass amazing.

I saw a ding on hood for sure. I think people are expecting craters but I see it on cars all the time, its subtle most times, but eye level across the flat surface, a pro can see it.

Idk if it’s my screen but I don’t see any damage

How in the hell are you responsible for hail damage????

Always take the waiver insurance……. it should be a legal requirement for all rentals

I'm circling it to causes this guys on crack on crack Haha

Surly they have the original check sheet before the car went out with any damages on it before you took it away and signed it

Weather forecast is sunny, 0% chance of any precipitation, returns car few hours later Enterprise: there is some hail damage from you when you drove a few hours ago while it was sunny “Enterprise” North America’s most enterprising company on car insurance scams

Lol, they've obviously never seen real hail damage if they thinks that's SEVERE hail damage. Try living in Texas. Tell them to produce the weather report that shows there was hail.

Don't you have rental insurance?

I was thinking about renting a car to travel to another city for concert since mine isn’t highway safe and after seeming this I don’t want to now I don’t want to risk arbitrary accusations like this

Hail damage and all other nature related damages unfortunately are not covered by any insurance.... So the customers pay !

How the HELL can somebody control the fucking sky I will DEFINITELY make sure to take a million photos an videos of my rental cause I’ll be damned

People are stupid....when I rent a car I get an employee to follow me out to the vehicle before I leave....Then WHILE FILMING him....He points out every mark on the car. Done deal.

why are customers charge for hail? isn't that just part of being alive? lol

2:40 I'm not sure what you gain by saying this. Do you expect that this will be convincing?

I hope you didnt sign that document, and that you filed a report for the deposit steal to European Consumer Centre (ECC).

I've never had a problem with enterprise but the only time I've rented is when my insurance was paying for it.

They are totally scamming you

Renting a car costs me a lot of time, money and destroy my trip

Hopefully this is not USA. Coz they’d be sued to the T! Some people have no shame stealing from you on behalf of their boss!

You really need to thoroughly inspect the car before you start your trip and inform them of ANY noticeable damage. If there is damage already, it won't be on you.

Thanks for the video we will not allow this company on our website!

Nissan rogue vehicle too..doesn't surprised me. Their with hotel ca and roosevelt

I can see the dents. They are there. Your duty as a renter is to document these damages at the start of the rental. Don't sign the contract if it isnt marked.

i got ripped off by enterprise sometime ago. i would never rent from them again or recomend anyone to them . and my friends please take my advise as soon as the transaction is complete with them please change your credit card or your debit card number they will go in your account.

I'm surprised this scammer isn't a Sandy

Very easy to prevent. Take photos of the damages, photo of the km, the place, photos will be timed and dated. Do a quick video of the damages you found, the km again, the place where the car is and voilá, proof. Takes the better part of 10 minutes.

Picked up a car once in the rain inspected it under a gas station carport it was damage I took it right back got a free upgrade

Enterprises car rental is a scam.......do not rent a car from them one day $109.00 abbreviation words and charges.

Why would you be charged for hail damage? That's just the weather you can't help it if you drive and it hails. What are you supposed to do anyway. No damage there clearly anyway

We just had this happen today