I got pulled off a plane once because TSA made an error by not sending me to secondary inspection (I had a one-way ticket). I grabbed my carry-on, ran to the inspection site, ran back to the gate and found they had held the plane for me. Moral: It pays to be cooperative.

Once law enforcement is called, you ARE getting off the plane either the easy way or the hard way. Absolutely your choice...

I remember being taught that being nice will get you a lot further than being rude/annoying.

Was flying from Arizona to Indianapolis, and got bumped from a flight. Walked up to the gate agent immediately after a Karen, who was going out of her mind. Looked at the agent and said I am going to be the happiest customer you have today. I have to be in Indianapolis - tomorrow. However, you get me there by tomorrow is going to work for me. I gave her a big smile. I got an ear to ear grin, an assurance that I would be on the very next flight in about two hours, a $25 snack tic, and a “thank you VERY so much for saying all of that that way!!” 😊

When the _pilot_ tells you you're getting off the plane, it doesn't matter how old your grandson is or if he's getting out of school, *you will be getting off that plane*

It used to be that children had a sense of pride when they learned to act like adults. Now, adults get a sense of pride by behaving like children.

“I wanna start an airline where I can taze people” …boy am I glad you fly cargo 😂

Last month, I was on a flight that was a connection to JFK for most of the passengers. We were preparing for takeoff when the pilot said that the cargo door was broken and wouldn’t shut. After an hour and a half of waiting, they decided to call it so people could start making other plans for their connections. Two gate agents helping 200 people rebook flights. I felt so bad. And then, about 30 minutes, when half of us were rebooked for other dates, the pilot says that they were able to get it fixed. So they have to rebook everyone BACK to the original flight as quickly as possible so we can all make it to our connections still. I have never seen people handle such levels of stress with efficiency and calmness. So much respect for the agents. I was one of the last people in line so I was a bit worried that they would leave without us, but I stayed calm and tried to keep things light by making conversation with the other passengers. They held the plane until they got through the line, and I made it to my connection 10 minutes before boarding. When I got on the plane, I realized they upgraded me to first class too. Moral of story: Always be nice to the gate agents, even when the situation is stressful.

She wanted the legroom without the responsibilities associated with being in that row.

I'd love for her "lawyer" to say: "Get off the plane, and get a new lawyer".

Imagine a passenger thinking they can just demand that the pilot 'get this plane off the ground.' Okay ma'am, anything you say. NOT

Imagine behaving like a quiet adult in public.

Last week I was in an exit row and when the flight attendant asked the question, someone actually said no, they did not want to perform the duties and be in the window seat. Flight attendant quickly swapped that person with someone else nearby who was willing. Kudos to the passenger for being honest about it and to the flight attendant for not making a big deal and just fixing the problem.

One thing that a lot of the public seem to not get is that an aircraft isn't a bus. You're about to go 7.5 miles into the sky travelling at nearly 10 miles at a minute, with no breathable air outside and the temperature is 40 below. It's an extraordinary thing we make it as safe and "every day" as it is...but as soon as you start having problems at 40,000ft it's *way* different to solving a problem on the ground. And if you create *any* sort of scenario for a captain which makes them think they might have a problem at 40,000ft - they are *always* going to choose to eliminate that problem (i.e. you) on the ground, not in the air.

I would be PO'd too if an airline cancelled my ticket because they over sold the flight.

FIFTY SEVEN DOLLARS?!?!? Kelsey when’s the last time you bought a plane ticket lmaoooooooo 😂😂

Planes are the first time way too many people are told "no" where it actually means it.

She doesn't have an attorney on speed-dial. She's just hoping to intimidate the flight crew by saying that she has one.

Appreciate pilots who support their crew

That's a great way to get a lifetime ban.

People need to understand that airports are under FEDERAL jurisdiction. Eff around and find out is an understatement here.

Another reason for disembarking passengers is to defuse the situation by removing her audience and creating an atmosphere where she's sitting in the plane by herself and it's painfully obvious it's not going anywhere, thus removing the prize to be fought for.

Overselling should be illegal

That person should be ashamed to be seen in public.

I get that it was meant as a racial insult, and not as a swipe at the real Betty. But anyone who uses the name "Betty White" as an insult is already a problem in my book. (Just don't be bringing her name into it, people!)

‘I could never be a gate agent unless I had a taser” LMAOO real

Those 3 are definitely who you want helping you in an emergency

Those "Entitled Passenger" have somethimg in common, maybe stereotypes exist because they are real

Kelsey gives a whole new meaning to "flight or fight".

I read an article that said the lady also said, before the recording, that she wasn't going to help anyone, she was getting off first.

Little known fact...older Black people always say talk to my attorney. 98% of the time we don't have one yet. 😂

I absolutely cannot stand (or understand) the modern culture of, 'I'm going to start invading your privacy by filming you without your consent, then proceed to be obnoxious to your face'. Where did this entitlement and disrespect come from?

As a gate agent with a major carrier… a million and one Thank You’s. These passengers have lost their ever loving minds. They believe if they annoy you enough you’re going to say “oh forget it” i’ll let you on the flight. As if the crew wants a clearly disruptive person who could possibly cause a disturbance while in flight on their aircraft.

I was once sitting at a gate during a layover and watched an interesting situation. A flight that was leaving pushed back from the jetway. Right about then a handful of people raced up to the gate. "You're S.O.L!", I thought to myself. The plane sits there for a few minutes and then pulls back into the gate. No way! I've never seen a plane make an exception for late passengers! About that time police officers arrive. They walk onto the plane and escort a lady off the flight whom was evidently drunk and belligerent. The people who were late to the gate were then able to board. They were the luckiest people on the planet.

I'm a London-based airline pilot. Only yesterday I kicked off a two passengers after they made homophobic remarks to cabin crew. We were still boarding at the time, so it was easily done. Another time, a fight broke out between two passengers over who was next for the bathroom. Both were arrested on arrival. These incidents, gladly are rare but most professional pilots will have a least one story to tell.

08:40 He thinks flights are $57. How cute. 😂

Self delusion coupled with victimhood is a powerful drug.

It's so refreshing to see people being forced by the rules to act politely, or just gtfo. We really need that more in general.

Shame on you, Kelsey! I nearly spewed my coffee at the "in-flight entertainment". I haven't laughed that hard since before COVID. I really enjoy following your "explaneations". D

$57? Flying domestically is upward of $300 these days, no food, barely a seat, and you're treated like a criminal from start to finish.

She has an attorney on speed dial because she's one of 'those' people who is rude, mouthy, and constantly looking to sue people.

Seated in the exit row? I prefer 3 very strong and reasonable people in the emergency row.

BAN this 'person' and she can argue about a bus ticket in the future.

Great call Captain, call security and have the disrupters locked up!

I'm still amazed people still think that doubling down will get them somewhere in an airline situation. That may work at a restaurant or a store, but with all the security concern and rules, you quickly get put into a "goodbye" category and security will get involved.

The whole thing started when the passenger said 'no' when the cabin crew asked her if she was willing to help passengers get through the emergency exit that she was sitting next to. That didn't get her kicked off, though. It was that she wouldn't change seats after refusing to help. Agreeing to help after the first 'no' didn't save her.

To answer your question, some people think they're right because they got it on film

THIS IS WHY, I never fly these cheap flight again. I only did it once. their seats are hard as a rock.

From what I understood, when the attendant said the people by the emergency exits would be required to help other passengers out in an emergency, The woman said something like: "F- that I'm getting out first" Then when ask directly again she said she would help. The attendant no longer trusted she would fulfill that obligation and then the passenger got belligerent.. that's what sealed her flying fate.

I've never understood being unruly on a plane. Because even if nothing happens and you go on? You're ON THAT PLANE WITH THE PEOPLE YOU WERE UNRULY TO. And you aren't getting OUT of that plane until it lands. Best to just keep your damn mouth shut.

Passengers who get these seats should sign a waiver accepting the responsibility before they get on the flight.

The one thing I disagree with here is the "last to check in" logic. Airlines have made "checking in" a stupid, meaningless act because YOU CAN DO IT FROM HOME... a day before your flight. At this point, why not just "check you in" when you buy the ticket? There's also no excuse for overbooking anymore, because you get charged whether you take the flight or not. So the seat is paid for; by overbooking, airlines are having it both ways: they're guaranteed to get paid and they might get paid TWICE for the same seat while the customer gets screwed. Utter bullshit.

These are the types of people who's parents gave in when the kid throws a tantrum

"How am I being disruptive?" over and over is the equivalent of "I'm not touching you!" but being right in your face.

The flight attendant is not the cashier at Wendy’s. You can’t just bully them into giving you your way.

My biggest issue is that airline travel in general is a race-to-the-bottom. It's getting as bad as bus-travel was years ago (and probably still is). Airlines are pandering to the lowest common denominator by trying to have the lowest ticket prices. What ever happened to the Friendly Sky's? Anyhow, im sure ill irritate someone with this comment, and im sorry for that. It's just my opinion.

I wouldn't want her on that plane if there was an emergency. She was obviously going to be an issue if an emergency happened. We all agree to get along for the duration of the flight when we buy a ticket.

It's the victim mentality, everyone is against her, she's the real victim. No self governness, just impulsive self centered behavior.

This may be the best anti-ad for those budget airlines I’ve ever seen

I have no patience for adults who act like this. Good thing I work in a lab

She sat in the emergency exit row and refused to help others if there was an emergency. According to reports, she said she would only save herself. They wanted her to move to another seat but she refused to.

This is the lady who refused to agree to assist in an emergency -by the emergency exit. Then started slinging insults.

That lady is so ignorant. She started the whole ordeal by making inappropriate comments about serious questions that flight attendants as required to ask.

Jeez. Entitlement should be punished by law.

It’s amazing how argumentative people can be, not recognizing authority. Imagine their children vexing teachers in school.

Simple rule with any public transportation. Bus, train, plane, boat... : Once the staff says you're getting off the ride, you're getting off the ride. With or without assistance, that is your choice

That gate agent is patient. Usually gate agents will just skip to the end of the conversation and call security.

Overselling tickets is complete bs and should be either prohibited by law, or force airline to get the person another flight asap with better quality seat. I'm happy it's not a thing in EU as we actually treat customers as customers, not some cattle to be milked.

My sister is a flight attendant for Frontier and worked with this flight attendant on her next trip. The woman said she would save her self first when asked if she would help passengers get of the plane.

As a flight attendant, I promise y’all every time we ask you to do something that seems really small, it’s because we absolutely need to, in order to ensure the cabin’s safety and compliance. That safety and compliance is a part of all the safety rules,laws/regulations implemented to keep everyone onboard as safe as possible as a result of incidents in the past, and predictive measures based on that data. We all want to get to where we’re going, but be smart be safe much love to everyone

Kelsey, you are so funny. Your profession is amenable to a good sense of humor.

Absolutely bizarre behavior to the flight staff , they need to be barred from ever flying again on any air lines.

"I need to get home to my 4 year old grandson." Proceeds to do all that she can to get on every No-Fly List.

I would be ashamed if a plane needs to be deplaned because of my attitude....

The gate agents and flight crews are saints. Hard work. I always thank them for their service!

One time my flight was cancelled and the next flight was fully booked, there was an old lady screaming and shouting at the poor gate agents about how important she was and eventually got rebooked onto a flight the next day. I went up to the gate agents and just said "I'm so sorry about that, now who do I speak to about getting mandatory flight compensation for a delay of more than 2 hours?" and the gate agent makes a quick phone call and gives me a "be cool" look and slides me two boarding passes for the next flight.

I've dealt with rude customer service people, but I always try to remember that they're dealing with people like this, all day, everyday. A little bit of patience and politeness goes a LONG way.

You finally come back! I have missed you so so much ! I am so happy you got your four stripes ‼️

GREAT channel and you do a superb job of describing and explaining for your viewers. I appreciate it!

"I want to get in". "You are not allowed". "I want to get in". "You are not allowed". "I want to get in". "You are not allowed". "I want to get in". "You are not allowed". "I want to get in". "You are not allowed". "I want to get in". I could never, EVER do this job. Kudos to the people who have this kind of patience (and their therapists).

I was recovering from a knee surgery once and I was given an emergency row seat. The flight attendant came over and said I needed to move since I was unable to help in an emergency. All I did was change seat's --- no problem --. Same thing this person had to do at the start instead of being an idiot.

Gotta love when employees have fun with customers. They really like their jobs and know how to enjoy life!!

Great vid “maybe they had a fight with a passenger on the previous flight….”

"Frontier doesn't have free snacks, but you'll have some in jail", lol Sir, you're the best pilot comedian I know! Cheers!

Certain people spend so much time in trouble with law enforcement that they have to have a lawyer on speed dial. I’m guessing she is one of those.

I have avoided going anywhere that requires air travel specifically because of misbehaving passengers. It is stressful enough to be in public places with large crowds these days but to endure selfish, aggressive behavior from others is a major deterrent for me to find other modes of transportation.

I can’t get used to this. The 60’s and 70’s everyone was nice and polite especially the gate agents. Things have really changed for the worse. Now with plane parts failing uhh I doubt I’ll fly again.

Re: The woman being annoying to the gate agent and recording her. The reason why she's being annoying is she was sold a ticket to a seat that didn't exist. She did everything right - she booked in advance, she paid the money, she turned up in more than enough time. But the Airline didn't have a seat for her. What you're seeing here is deep frustration at the unfairness of what happened to her. She's taking it out on the wrong person - the gate agent didn't sell the seat out from under her, the airline did. The passenger was, in actual fact, being incredibly calm considering what happened to her. Annoying for the gate agent, because it wasn't her fault. It should be illegal for airlines to do this. They should be fined *hefty* amounts when they oversell a flight.

"74 airlines, where if you want to be a problem, you can get out and walk"

Hey Kelsy , I enjoyed the video very much. Thank you for sharing it to us. Have awesome flights.

That lady's attorney was probably a public defender... LOL

I don't need to see the video to know this is gonna be a "fuck around and find out" lesson

This is why Kelsey flies cargo, you don't get belligerent boxes you have to kick off flights. Honestly, I think the whole problem is that these folks don't understand or ever heard of "The Golden Rule." Treat others, including other passengers and ESPECIALLY the flight crews (who are working hard) with the kind of respect you want to be treated with.

I don't believe that airlines should be allowed to oversell their seats. All seats are paid for. Specify that all no-shows = no refund. The airline doesn't lose money and all is good. In reality, they are selling the ticket twice if a passenger is allocated a no-show seat.

I hope she was exaggerating or lying about having to pick up her grandson. The idea that people would drop off a 4-year-old child and fly out of town, anticipating that this tiny person will have no issues or illnesses and will be retrieved by his grandmother who has not yet flown INTO town… it’s not as immediately bad as heading out of your house and leaving a kid to wait for the babysitter to arrive, but it’s just as reckless. There must surely be SOMEONE in town to pick up that little boy.

I like one of these stories where an entitled person was trying to scam someones first class seat. She (I think) was arguing with the FA, the person holding the seat, and eventually the captain. So the wise captain told her to go out to desk and straighten it out. As soon as she left the captain ordered the door shut and to prepare for departure.

I hope she is on a no-fly list now.

Great work breaking these down. Thanks Captain.

Where you flying for $57? LOL love the videos keep em coming.

I couldnt be a gate agent Without a Taser or somthing ~ Pilot Kelsy 2024 Edit: Ty for the likes never gotten that much before