imgur.com/a/Hd9a4BX my screen after 2 years of using, more than 50% of the screen afected. 55 oled b7, they are charging me 1000us to fix it. An absurd.

No they won't. They don't even reply anymore. Never OLED never Lg AGAIN

@@arraianaacadimia How bad does it affect normal content?

Is there anywhere in writing that LG states they will fix this issue for free? Because I have the same (maybe even more) 25% burn in issue with my 55" E7P 2017 model and LG is denying any responsibility with the problem with their "look up table" and stating that for them to fix my television that it will cost approximately 25% of the televisions cost at the time of purchase. It's ridiculous that they are kind and willing to help companies like you guys but when average customers need the same help they deny any responsibility and try to blame the customer. If there is anyway you guys could please reach out to me or show me anywhere LG explicitly has stated before that they will fix this issue for free, I would greatly appreciate it. Because not only are they denying it's a factory defect but they are denying they ever fixed any TV's for free and that there was ever a problem with their 2017 55" models. Please help! My TV is less than two years old. I honestly will never deal with LG again and the fact your site is still reccomending their TV's when you know this is an issue is a shame on your part as well. With that said.... To all the people in the same situation. Class action lawsuit against LG anyone?

@@JoeChrist34 They might have been just doing these these guys a solid.

They really have raised the bar. They make all the TV review sites that came before them look like subjective pointless crap. I remember a few years ago when there was ZERO consistent testing of latency time for gaming. It sucked.

The LG has not been confirmed enithing,and they will repair the 25%window but not the 5,10,30,7%window???? WTF LG!!!

Mario Borojevic

Agreed. Simply the best ...

What do you mean with 25% window?

This video is false... I have spoke to LG and they have asked to me to pay for the repair. I will not be buying an LG TV again.

I'm just on to LG now about this as I noticed it yesterday (tv is 1 year and 1 day old as of yesterday). I'm in the UK and not very hopeful of this 'free repair' that the video claims LG will do. I personally believe that if they try charging then these guys should make a follow up video about LG being liars.

Please let us know how this goes! I am in the US, and had a positive experience remotely with LG, but the 3rd-party tech they sent to my home is insisting on a panel replacement.

If they’re paying for the panel replacement do it. The affected panels were manufactured in 2017 according to this video so a new panel is likely no older than 2018 and should be fine.

@@wilftoddneil Right, but is the look-up table stored with parts associated with the panel? I have read some comments on Reddit where people had their panels replaced due to this problem which say: "I'm sure it's just me being paranoid, but I still feel like I can see it sometimes." If the look-up table is not stored with the panel itself: changing the panel won't fix the problem. If this is a problem which doesn't appear immediately, and is related to integers stored in a database separate from the panel: it will just come back. As I understand the problem: it manifests because the panel wasn't completely cool before the 25% test window was displayed, and the look-up table values were written while the panel temperature was not uniform. If replacing my panel repairs the look-up table: I'm all about it, but I'm not convinced that's the solution. If panel replacement was the cure: why didn't LG do it to the displays in this video, and why does Daniel say the panel is not the problem? Thanks for your reply, and I look forward to hearing what happens with your display.

Update - LG just emailed me and for whatever reason they cannot arrange to have anyone come to my home to do the repair. Instead, they are sending a full credit to the store I bought the TV from and I’m supposed to go pick a new TV and they’ll take away my old one. We’ll have to see how this plays out because I want to at least be able to get the same model in return.

Rtings.com on my E6 OLED we watch essentially only Chinese TV Soap, BLU Ray disc, cooking shows. We are old seniors age 70, 80+ We have 70% screen area with Hazy bell shape burn in. Where by as Human fleshtones traverses that burn in area their skin turns GREEN!!!!!!

Rtings.com Whats static here??? www.reddit.com/r/OLED/comments/7nqz6s/sony_a1e_burnin_issues/ Cource its a LG OLED panel. Static objects are just one cause of burn in's. The other big cause is Yellow, Red, Orange pixels don't last long. In defective OLED panels.

Rtings.com the man with good intentions says___ often you won't know of burn in till like after 12-18 months kzfaq.info/get/bejne/aN2Kopaevreymmw.html

Steve, TheDailyShaver Damn right!!!

i have the rectangle on mine....LG UK know nothing about it and won't fix it. All they will do is replace panel.

Você chegou a entrar em contato com o suporte? Cobraram 4 mil pra trocar o painel. A minha apresentou outro problema com conexão do controle, bluetooth e imagem e apps travando. O reparo de uma “placa” custou 370 reais. Isso nao faz um ano e ela já está apresentando os mesmos defeitos novamente.

Karura BTW How this helps anybody, they admitted that lottery panel exist,but we already now that, another thing they will fix the 25% window but not the burn in logo(CNN)??? Whay not since they opened it up???

Mario Borojevic in my country LG denied any kind of problem, even the lottery panel was, in their words, caused by us.

Karura They Ha-ha are fault, wery funny. The thing is LG is super greedy, they have to look up at Samsung when they sent faulty products (galaxy note that was heating up). They immediately admitted that the product was faulty and replace it with new one,and that's whay l bought S8+ and not LG V30!!!

You must don't play the television then..........

Interesting. Do you have a photo of your TV with that issue that you can send us? Thanks

Rtings.com Here you go: imgur.com/T7Ewn5z Unless I'm mistaken and that square was something else? No issues on my replacement 65B7.

Thanks. This indeed look like a 25% window. We will ask LG to comment about this. To clarify, you've never displayed a 25% window yourself?

Rtings.com Nope. This picture was taken in ISF dark with no adjustments made just a few minutes after turning it on. I kept the TV until about 450hrs on the clock and it never went away (along with some bad vertical banding) The replacement B7 has been an immense improvement in both the lack of a window and lack of noticable banding.

Ok. We will keep you posted on LG's response

Glad it was helpful! Thanks for watching :)

if u have garanti u shuld get new panel and new motherboard inside the tv

My 65" C7 has begin to show this defect recently, just with the red color.

forget world fix,,, fix just exchange to new panel like i did 2 times on 2 years i changed 2 times just show garanti and call them to bring new panel is just bad i dont know how long will go like this untill lg must give uss another tv olen is super to watcch on it but burn is problme some one say hold not on max light or contrast ifi dont hoold max wtf to see?? where is beutifult with half light

M Yeah man,a big fat lie!!! I bet they never plan disclosed to anyone especially the costumers, thanks good for people like Rtings!

Franco Saguiguit How long did it take them to fix your TV? I hope you had another TV to use lol

Took 2 weeks, with a replacement of the C8 but that replacement had dead pixels

Where do you live sir? How old was your tv?

The Technoclast lmao

Love it 🤣😂

Hahahahahahaha 😁😂👍🏻👏🏻

😂😂😂

OMG LOL

No, my TV has the same issue and I run this app several times and it didn't do a thing.

Same exact scenario here. We need to collaborate. I’m currently escalating.

Bagle2605 Werry bad!

What was the end-result of your repair? Did they replace your panel, or did they update the look-up table as they did here in the video? I'm in the US, and I am definitely approaching "blue-in-the-face" territory; tech insists that this is -- and needs to be treated like -- burn-in, even after I showed him this video.

@@DriftSpaceZero They have just done the repair today, would have been a week after my fist post, but had to change the date due to work. They replaced the panel, took the guy about an hour to swap It out. All in all, I am quite happy my TV was just out of warranty and LG didn't mention It, everyone Ive spoken to at LG have been helpful and very quick to respond. I hope you have got yours fixed.

Zorastorm 32 No!!!

That used to help with my plasma years ago. I left the static on for a little while before turning it off. It shifts the pixel change extremely fast. Wiping off any retention. I'm sure it would have a benefit on OLED too. Problem is channels are digital now. So hard to find that white noise static.

:/ much exchange to new panel and new motherboard on tv, if u have garanti lg must send service to u and fix, but fix without exchange im trying many thing it looks like cant fix, i chanaged 2 times on 2 years in sweden

This is actually great information -- that your Panasonic TV with an LG-manufactured panel -- has this issue; it makes me think that the look-up table is associated with the panel itself, and not the computer which controls the TV. You'll probably have to go through Panasonic (their replacement parts will come from LG), but you should definitely mention this video. Good luck!

I also have this 25% window issue on my Panasonic EZ950. The windowbox appeared about two weeks ago after almost two years of use. Panasonic techs will come home this week, let’s see what they do, keep you posted.

We can't help with this unfortunately. It doesn't appear to be something you can do yourself.

The American Soccer Guy It seems to me, that not even them know why the darker panel is more subject to burn in ,and the more brighter is not??? And this would help a multitude of people who are keeping the Oled lights down to prevent the fucking burn in, and that obviously is not helping but damages even more panel itself!!!

Mario Borojevic Yeah, this has me a bit concerned, to say the least. I try to keep my OLED low, and have been using the full zoom aspect ratio to move static images off screen. LG really needs to have some warranty coverage for this. So confusing. Do I run it bright,? Will burn in be from abuse or a manufacturer defect? Should I make HUD display in games dimmer or brighter? Damn it, LG.

Niko You are asking the right questions, but LG is keeping quite 😲😲😲 I keeping fingers crossed for Rtings to figure this one out,es this will help a majority of people that own,or will o own a Oled TV!

Please , give me an answer..

It certainly is affecting other brands. My Panasonic 55EZ952B developed the 'rectangle' immediately after it completed it's first long scheduled panel maintenance after 1500 hrs of use. Engineers coming tomorrow. Battle expected :(

How was the battle ? How did they stand to your issue ?

What's the status of your new panel after 8 months ?