I'll never buy another DeWALT tool.

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Жыл бұрын

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@FinishCarpentryTV Жыл бұрын

DeWalt really let me down on this. It is very unfortunate. One other thing they did that I forgot to mention in this video is that when we called the service center for the second motor replacement, I mentioned to them that it had not even been a year since the last motor went out. The man on the phone said they might be able to knock 30% off the replacement cost. I had the phone on speaker and Jon heard him say it too. When Jon took the saw in they said that it would be $325.00 to replace. Jon then mentioned the 30% discount we were told of over the phone because of how short the previous motor life was. And they literally told him "no one would ever offer that discount, that is not how we do things" Basically calling Jon a liar. On the bright side, the next saw I choose will still be compatible with my Kizen fence. Let's hope I can get my moneys worth out of this one for now though.

@FinishCarpentryTV Жыл бұрын

for those asking about the fence they cut through. Here it is: www.kizenenterprise.com/product-page/pre-order-miter-fence-pro-system

@zhugeliang777 Жыл бұрын

@@FinishCarpentryTV do you think another brand would have replaced your fence cost?

@oldskoolwayy Жыл бұрын

Time to move on from dewalt saws..people just rep the yellow and black..

@oldskoolwayy Жыл бұрын

Bro..richard have the power of popularity use it bro..tell people dont buy Dewalt no more

@brandonfbarnes Жыл бұрын

@@zhugeliang777 ideally another brand wouldn't have to go to an authorized repair center (twice) and the aftermarket fence doesn't have the chance to get cut by anyone. In a perfect world.

@stephendufresne9239 Жыл бұрын

When a man wearing a sweat soaked shirt stops working to make a video because he’s been done wrong, that’s guy that really wants to spread the word.

@user-jx2ei1kh4q Жыл бұрын

What's been done wrong

@user-jx2ei1kh4q Жыл бұрын

Do you really think he's stopped work to make this video, you need give your head a wobble

@stephendufresne9239 Жыл бұрын

@@user-jx2ei1kh4q , he wouldn’t have, in the middle of a job, dedicated valuable time to mention the issue with the so called repairs if they didn’t “ modify “ his $400.00 fence and not be honorable enough to owe up on the carelessness they had when doing a test. It’s the principle mostly. My heads on just fine, thank you.

@whiteydiamond Жыл бұрын

Fuckin cringe

@jayquick6520 Жыл бұрын

@@user-jx2ei1kh4qthey cut through his fence… He didn’t tell them he’s super famous in the carpenter contractor world and has a lot of followers on KZfaq. He called this moron and told him his fence was fine when it left and clearly cut through when it returned. He called as an average Joe like me who would have made an investment like he did to perform better on job sites and bring home more money to take care of my family. I’m sorry if you don’t like this guy but you need to give your head a wobble if you can’t understand why he was done wrong. He did the right thing sweating bullets on the job site in front of his vlog camera and none of that will change no matter how hard you try here in the comments. Grow up.

@rossmanngroup 11 ай бұрын

Factory authorized. The words that send rage down my spine

@ivolol 11 ай бұрын

"Sorry, you should've used factory authorized oil on your car, now we can't do anything for you." Every single industry will nickel and dime you until it's legislated that they can't.

@peppermintpig974 11 ай бұрын

@@tommy_panzerotti I'm coming up to a point where I get to replace my compressor. Guess who's getting passed up this time in my shopping? That compressor has been nothing but problems for me. Taken in more than once for leaking. The authorized service technician would somehow claim to never reproduce the issue I constantly dealt with. DeWalt, you really should do better, but if not that's okay... I'm looking at a Rolair ultra quiet compressor now. :)

@nisterror 11 ай бұрын

Mr. Clinton is very disappointed at DeWalt now.

@u.d.7543 10 ай бұрын

Great to see Louis Rossmann. Appriciate what you are doing on your channel.

@Manu__R 10 ай бұрын

A wild Louis appears 😁

@reesespieces5850 7 ай бұрын

Milwaukee has great customer service. I've emailed them about a part for a chop saw I lost one of the attachments to hold skinny blades. They jusy asked for the part number and I didn't hear anything else 3 days later I got the part in the mail. Can't really beat that customer service and I will continue to buy thier products.

@Josh.1234 4 ай бұрын

Yeah its also good you are supporting the Chinese communist party, we really don't want to see any American manufacturing coming back. Much better to give your dollars to a country which is our geopolitical foe instead of a 100 year old American brand which didn't sell out.

@James_T_Kirk_1701 4 ай бұрын

Must just depend on whom you get on the phone because I sent in a router that wouldn’t turn on. They said they tested it and it was fine. I had to pay to ship it back since it “was fine”. Get it back and the thing still wouldn’t turn on. It honestly looked (and I realize I have no way to prove this) that they opened the box and never took it out.

@mtasubwaymartasubway 3 ай бұрын

@@user-ic1gf8pg9m Another username Bot! 🎃💩🤓🤡🧠 Dead

@owenpowery5598 3 ай бұрын

i got the new mower when it first came out and it shit out on me within the first few times of using it. i called and they said no worries, someone will reach out to you. a few days go by, nothing. i call back, same thing. no worries, someome will reach out, again nothing. call again, same thing. the 4th time i called, the guy said "im gonna put a stop to this right now, we're sending you a new Mower, you can keep the batteries, charger, blade, all attachments and send us back a bare mower for warranty. i got my new mower and it works like a dream. this was 2 years ago now and the 2nd mower works amazing. was pretty upset at Milwaukee for how they handled it at first, until they fixed me up right. 2 12.0 ah batteries and a rapid dual charger and im still buying Milwaukee and i'll never go anywhere else

@masondegaulle5731 3 ай бұрын

I gotta agree, their reps here (Australia) just about fall over each other to make sure us tradies are happy as larry. Make it so we don't lose out _at all_ in swapping our existing kit out for Milwalkee too, absolute stellar business move to shoulder out the competition and gear us up with their duck's guts.

@xzaviar1965 5 ай бұрын

"When this goes out, Milwaukee".. I'm 60 y/o and as a teen I worked for my Uncle who was a carpenter. His expectation was that he'd "buy it once" and I still have some of the power tools that I got from him; I'm not a carpenter so their just hobbyist tools now but they have had a full life already and still run. It reminds me of just how our expectations have been gradually eroding for the products we buy. Pretty much everything with moving parts is manufactured with an expiration date. Follow the money.

@Josh.1234 4 ай бұрын

I mean, I have my dad and grandads old corded power tools. Some work and some don't but none are anywhere as functional as my new cordless tools and they are drastically cheaper than what my grandad was paying for his. A days wages gets you a top of the line drill and driver combo set. But you are right, quality is not baked in the same way as it was. Its a trade off, you could spend double the amount to get a power tool that lasts forever or spend half that for a tool that lasts 10 years which drastically more functional and after 10 years, you get to buy an even more functional tool. Even my old set of cordless tools from 10 years ago is drastically worse than my current set. I wouldn't want to have those for 50 years and miss out on all the advancements along the way

@Shaolinbody 4 ай бұрын

. Exactly thanks for explaining that

@xzaviar1965 4 ай бұрын

Exactly, just imagine what the "Finish Carpenters" of yesteryear could have created with Bluetooth enabled tools; it boggles the mind. "It reminds me of just how our expectations have been gradually eroding for the products we buy". There is no reason for almost all tools, appliances and the such to be manufactured as "consumables" except for the continued growth and profitability of the manufacturer. Nothing stops someone from simply upgrading their old tools to newer tools with more features while passing the old tool to someone that doesn't need the new features. I give up, "the more features the better it must be" mentality is pretty much an emotional illness.@@Josh.1234

@theideafarm2803 3 ай бұрын

This shook me back into a weird reality and I remembered my dad teaching me the same thing when I was little about the value of buying expensive tools. Fast forward to now and I basically consider 2 years of life out of a Dewalt grinder a success. 2 of my 4 60v grinders gave up the ghost on the job site this weekend. When did we become ok with disposable pro tools?

@TheLukasDirector 3 ай бұрын

@@Josh.1234 This precisely. People often forget how expensive machinery, appliances, tools etc. used to be. You can still spend that money to get something that lasts forever, but at least there are cheaper (and indeed more functional) alternatives available nowadays.

@VCGConstruction Жыл бұрын

Someone at the factory authorized service center gonna get an ear full after DeWalt sees this video!

@ddutton0 Жыл бұрын

I hope so!

@FinishCarpentryTV Жыл бұрын

Vince! The sad part is that he is probably just following standard operating procedure. Which is a fail for everyone! Nobody wins!

@VCGConstruction Жыл бұрын

@@FinishCarpentryTV I absolutely agree!

@djblock215 Жыл бұрын

@@VCGConstructionreps are trash. Isn't there a way to contact the company directly?

@dsch522 Жыл бұрын

Quickest way to ruin brand loyalty

@Sarah_Swede 11 ай бұрын

Lost us years ago because of the customer service and the Factory Authorized Scammers. All our mobile tools are now Milwaukee and we never looked back. This video is actually the best thing you could have done. This cost them far more than $200. Thanks for all you videos.

@thompson4620 9 ай бұрын

And not to mention having to pay out for repairs with that motor has known issues of burning out! Do better DeWalt!

@um8440 9 ай бұрын

Milwaukee is chinese garbage, they copy most of their stuff from ridgid(plumbing tools).

@trevorlambert4226 9 ай бұрын

If they had known he was recording it for a sizeable KZfaq channel, they'd have been singing a different tune. Kudos to this guy for keeping that under his hat and allowing us to see how a regular person gets treated.

@maxking3 9 ай бұрын

Same here. But it is Festool for anything that matters…

@t_c5266 9 ай бұрын

Our fabricator doesn't use any Milwaukee because one of his battery drills exploded while sitting there and almost burned down his house. Not while charging. Not being abused. Just sitting in his shop and the batteries caught fire

@js4187 5 ай бұрын

I would suggest doing your own tool repair folks . The same parts the repair shop is going to install are available to you as well . The armature on my Dewalt 708 basically fried . Found a used one on ebay for $60 . Along with a new set of brushes $11 and I was back in business .

@pkdude5334 9 ай бұрын

Last year I was in the market for a battery powered blower. My coworker was always singing Milwaukee's praises, so I went with Milwaukee. I've since purchased about five more battery powered Milwaukee tools and three batteries, and the more I see on KZfaq about different tools, and tool tests and comparisons, the more it reaffirms my decision to go with Milwaukee. I watch a lot of videos on Project Farm and the Milwaukee nearly always comes out on top or near the top.

@FusionBoost2.0 8 ай бұрын

Project farm is an idiot

@bdkj3e Ай бұрын

My experience was the opposite, I had almost $1k worth of Milwaukee tools go bad in less than a year and Home Depot would do nothing to help. I bought a cheap $100 Ryobi set to "get me by" and those are still working about 8 years later with a ridiculous amount of abuse. The $200 Milwaukee 18volt impact was less than 3 months old when a fall from the SECOND RUNG of a step ladder killed it, the motor worked but the chuck wouldn't move, meanwhile my Ryobi got knocked off a roof and plinkoed it's way down 3 flights of concrete steps and still worked. I can't describe the level of shock I felt when I finally got back down and picked it up expecting it to not work when I pulled the trigger but it did.

@kirilakmadjov8307 29 күн бұрын

Mate thats dropping tools is literally a misuse, so dont blame milwaukee for your stupidity, i have a few milwaukee tools and ive abused them and never had a single problem.if you want to use ur impact driver or drill as a hammer thats on u mate, milwaukee is the best value for price

@Tierone1337 4 күн бұрын

Makita is the best

@rclutsam2112 Жыл бұрын

I have been watching you long enough to know that you are a completely honest person. Dewalt should have taken care of this, especially after two motor failures. While I know this wasn't your intention, half a million subscribers now get to see first hand their customer service in action.

@FinishCarpentryTV Жыл бұрын

I agree, I definitely don't wish them any ill. And I honestly don't even think it is just a problem with Dewalt. I've been treated bad by multiple customer service reps across many industries. It's just sad really.

@Dan-ol2rd Жыл бұрын

@@FinishCarpentryTV I am mostly Milwaukee but have the DeWalt miter saw and planer, I didn’t have a great experience with Milwaukee customer service recently either.

@skylakepark Жыл бұрын

The reason they created the DeWalt brand is to build high level tools for pros. DeWalt failed miserably in quality and service in this case.

@galvanizedgnome Жыл бұрын

@FinishCarpentryTV they are running a business, not a charity.

@LLAMA-LLAMA Жыл бұрын

@@MKRM27 honesty is variable depending on what authority you’re following. If the original poster feels he’s honest according to what he’s seen then he’s more than welcome to make that opinion.

@OUTDOORS55 Жыл бұрын

Switched to makita 10 years ago after a couple dewalt drills and impacts burned up within 1 year. My makitas have been going strong now for 10 years used EVERYDAY. 👍

@DanildFlamme 11 ай бұрын

That is one of the reasons I also stuck with Makita... They have a fairly good reputation for reliability.

@woodlandwrench 11 ай бұрын

I had 2 makita drills burn out within a year. No brand is better than the other tbh. They all have their strengths and weaknesses.

@DanildFlamme 11 ай бұрын

@@woodlandwrench I will agree on the strength and weaknesses part... for example Makita is known for durability, but NOT for raw power, if for example you compare their 18 volt batteries to Milwaukees, their Ah is in the weak side. But I am a bit curious on the burnt out drills... Are you certain they were real Makitas? (not fake ones), and did you try contacting Makita about it? How a company responds to a waranty issue tells A LOT about a company.

@johnbrentford5513 11 ай бұрын

I repair power tools for a living and my experience has taught me the truth is always somewhere in the middle. The fence was cut from top to bottom so most likely it was cut at the same time as cutting a piece of wood keeping it from being noticed. If you are just testing the motor, you would hear and feel it hit the fence you would not continue to cut all the way through the fence from top to bottom. I have never cut a piece of wood to just test a motor repair and the other technicians I have worked with don't either. So, this fence was most likely damaged while it was being used to cut wood.

@BlackMan614 11 ай бұрын

Makita is still made in Japan. Big difference.

@kendallas3705 7 ай бұрын

I'm glad I saw your video. I was looking at a table saw, track saw and a planer. The key word is "was". I hate brands that get shady when they are at fault.

@Dguez303 Ай бұрын

If you don't mind carrying around extension cords which most people do, the dewalt corded miter saws are the best way to go in my opinion, those things will last you years and yearsssss. I never used a battery powered miter saw but all I ever hear about them is that they break or do not last. I don't understand why people get them, everyone knows battery powered tools always tend to give out first. Especially with a miter saw that size

@sauli2438 7 ай бұрын

Sorry to hear that and thank you for sharing! I am a small company owner that does carpentry. Most of my cordless tools are DeWalt and I would add that the DeWalt batteries upon the heavy duty use on the circular saw are tend to overheat and the wiring burns and melts inside. Have been disassembling and repairing them myself by soldering. I bet this video cost em much more than 200 bucks. Have a good one!

@RoxStar1968 Жыл бұрын

This is such an "own goal" by DeWalt. This channel has been a goldmine in free advertising for them and has pushed me to pick up extra DeWalt tools without even really taking the time to consider other brands. Seeing them in action here was all the proof I needed. Pinching pennies on the reimbursement has dried up a lot of goodwill with me, which I will tell you is going to cost them more than $200. And I'm just one subscriber!

@vintr2189 11 ай бұрын

@@ks38533So, essentially you’re saying just bend over and take it? Now that’s funny.

@judoslap59 11 ай бұрын

Me too, no more dewalt

@vorant77 11 ай бұрын

Try dealing with Ridgid, their warranty is absolute garbage.

@johnbrentford5513 11 ай бұрын

@costavong6018 11 ай бұрын

@@ks38533 at least if the item is not compatible or causing failure, they should offer recall like Milwaukee cheap design high torque impact, fully refund or exchange.

@JonPetersArtHome Жыл бұрын

It's a Sad Sign of the times Richard... No one owns or admits their mistakes anymore... love your videos... Keep up the great work!

@doug.ritson Жыл бұрын

When I have help, I've always told them that if we F-up, we own up. Tell me immediately so that we can communicate that to the homeowner and assure them we will replace/repair. There is nothing worse than a customer pointing out a mistake we failed to tell them about. That said, I KNOW this is not the norm. You too sir have great vids.

@user-jx2ei1kh4q Жыл бұрын

DeWalt is totally in the right, he's added after market parts, that he should of removed and where's the proof of anything he's said, and one main thing is you should never use adaptors for electric on battery tools..

@paulkurilecz4209 Жыл бұрын

@@user-jx2ei1kh4q Do you work for Black and Decker / Stanley? A bailment was created when the saw was accepted for repair by the service center. A bailment means that the item is in the care and custody of the person who receives and they are responsible for the item. If we take your line of reasoning a bit further, if it was run over by a forklift or vehicle at the repair center, then they are not responsible for the damage. If the service center did not want to be responsible for the aftermarket parts, they should have stated so when the saw was accepted for repair.

@Justin-vr5zn 9 ай бұрын

@@user-jx2ei1kh4q Dewalt sells that adapter for that saw.... its an either or... he didn't rig up something to run a battery saw on AC

@jonnyrambo3378 5 ай бұрын

I fully understand your frustration,I own a garage and recently had issue with a Bosch wiper blade ,after fitting the metal part of the new blade came detached and scored the windscreen after a week ,we asked the factor who supplied what the procedure was regarding insurance or compensation.two months on and they haven’t had the decency to call me .I spent on average 8-10 k every month with 2 factors I spent 230 with these and 21k with their competitors 🤷‍♂️fxxx them if they can’t be arsed ,cost me £240 on my insurance but it’s principles at end of day !!!

@michman2 4 ай бұрын

I run a production shop with all Dewalt 12V drills and drivers (I don't change bits), sawz-all, 2 impact drills and 2 lights and a miter saw. I haven't had a failure in 15+ years.

@Like0Butter Жыл бұрын

If someone at Dewalt sees this video they will most likely reach out and make it right in hopes another video is made to clear up the issue and show good faith.... The rest of us would be screwed.

@ohnemar4285 11 ай бұрын

still, the "known issue" costs YOU 700$$$ is a NOGO, they can't make that right with a call, when that is a General Customer Experience. Btw, why couldn't they warn about it after the 1st replacement???

@nogoodname8133 11 ай бұрын

@@Mr.267LosAngeleslose*, loose is when something isn’t fastened…

@nogoodname8133 11 ай бұрын

You’re or you are*. Your implies a possessive adjective, for example your car, your house and you’re is an abbreviation of you are. They may sound similar, but there’s a huge difference between the two and they are most definitely not interchangeable…

@Mr.267LosAngeles 11 ай бұрын

@@nogoodname8133 👌👌

@Mr.267LosAngeles 11 ай бұрын

@@nogoodname8133 🙏🙏for spelling English class

@FarrisWorkshop Ай бұрын

Impressed with the way you handled this unfortunate series of events. Just kept taking hits and your response is impressive. Keep your head up! You do great work!

@biketom9008 5 ай бұрын

Went through the same thing. I bought into the flexvolt platform for home use. Bought the 20 inch chain saw and got three cuts into a log and it locked up as if the chain wasn’t oiling. They gave me the run around for months and eventually i just got stuck with it. A $400 paper weight collecting dust. Then the weed wacker head exploded about six weeks into lawn season. I have replaced everything at home and work with Festool and Milwaukee and sthil for the lawn equipment.

@freddycugarjr Жыл бұрын

That phone call was sickening. A 163 billion dollar company, that's costumer based. Won't pay 200 dollars for damages they caused. Glad you filmed that!

@PM-wt3ye 11 ай бұрын

@@johnbrentford5513 May be. But Whats with the two damaged motors? Why did he have to play form them, 750$?! Thats ridiculous...

@ralpholiver1519 10 ай бұрын

he needs to name names.......each shop can use discretion on their service work/screwups

@macbook802 10 ай бұрын

Seriously? This guy's a cry baby, not dewalt's problems

@leewinter28 10 ай бұрын

@@macbook802How is it not a DeWalt problem. We all now know that the motor on that particular saw has problems when used with the FACTORY AC ADAPTOR. You sir are a MO-RON.

@macbook802 10 ай бұрын

@leewinter28 my Dewalt tools work perfect. You sir are a coc ksuc ker. Don't send 400 dollar parts to companies. He probably already cut it and wanted Dewalt to fix it. Classic n-word move

@robertcasey7312 Жыл бұрын

I had my own business for decades. Multiple venues in multiple states. Never take your customers for granted. This was an opportunity for DeWalt to demonstrate true customer appreciation. Their behavior is inexcusable.

@tedhardulak7698 11 ай бұрын

Same on the Business. Back in the day there were stores that sold only tools. Not the Home Depot stuff. And the service was great! They would fix almost anything at low cost. Or mostly warranty it. I still have all Dewalt 20v tools. But I dont push them hard anymore. I do hope they stand behind the products as they did before.

@rayraden2527 11 ай бұрын

@@johnbrentford5513 Personally I think the tech that was working on the saw they have played with the fence because it was something new for them they have seen and it got moved in a little too far when they ran the solvent see if it ran the blade neck the corner of the fence on top and someone instead of manning up and taking responsibility for it and you know I’ll just run this all the way down nobody will notice I’ve seen way too many people that try to hide the mistakes instead of tell their boss what they did and taking responsibility for it

@janeblogs324 11 ай бұрын

The customer never spoke to dewalt and dewalt never got a chance to demonstrate anything

@rikzel 11 ай бұрын

@@johnbrentford5513either way, the repair for the motor because of a known factory issue shouldn't have cost him anything. Bet he'd be glad to pay for the fence if he was given back his 750 dollars worth of known-issue-but-not-doing-anything-about-it money. Just bad design and even worse to not stand by their design, take the loss and distribute a cord that could be used with the saw without the motor giving out.

@edzspace1 6 ай бұрын

Thanks for the Heads Up, I have the same miter saw with the power cord option. I have never used it with the 120vt wall cord, now that I know the potential for motor damage, it's battery only and not a hybrid tool now.

@arepadetrigo 4 ай бұрын

Yeah, that's pretty amazing that you purchase a "hybrid" powered tool and then get told (without refund or apology) that using the cord will ruin the motor. That's fraud.

@letsroll404 5 ай бұрын

Hopefully your authorized DeWalt service folks hear/see this. I'm retired and have a nice sized woodshop. There was a time all I used was DeWalt, but repeated issues with batteries, chucks I transitioned to Makita and over a couple years had the same issues. Now going to Milwaukee, so far so good...

@bigpermsgarage6290 Жыл бұрын

Their tools are too expensive to not have better customer service. Keep up the great work!

@awsomedude12345678 11 ай бұрын

@@johnbrentford5513i mean most likely except for the fact that he just told you it wasn't

@MrHazz0 11 ай бұрын

And now you know why Hilti sells so many tools to large operations. Yes they are expensive, but you are also kinda paying for no questions replacement next day to keep the job going. And the accountants love that type of reliability

@awsomedude12345678 11 ай бұрын

@@MrHazz0 everyone loves good customer service

@rustyshackle917 11 ай бұрын

DeWalt has name recognition and slaps their name on anything these days. They are not about quality or innovation anymore. I doubt they were ever about customer service.

@davidperry4013 11 ай бұрын

I love Milwaukee. Free replacement and no questions ask if your tool broke from a manufacturing defect.

@regibson23 Жыл бұрын

Love that you made the call to DeWalt service standing in front of the Makita saw.

@johnbrentford5513 11 ай бұрын

@corail53 11 ай бұрын

They all have the same parts in them - made in the same factories in china, brazil etc. so It really makes no difference. All the major tool companies are owned by 4 conglomerates.

@johnbrentford5513 11 ай бұрын

@@corail53 No they don't have the same parts.

@Евгений-с7н 11 ай бұрын

это ничего не меняет, макита тоже на завод отправляется назад.

@darrellmatthies6895 3 ай бұрын

@@johnbrentford5513 Yes, and with no proof either way it just becomes "he said, she said".

@gerardohernandez7401 4 ай бұрын

I love my Milwaukee stuff. We have a Milwaukee store front in my city and I’ve walked in on several occasions with a broken tool and walked out with a brand new replacement even without the receipt

@wilchavez4435 6 ай бұрын

I'm a huge Dewalt fan ... and after this you said something that really stuck to my head. Dont stay loyal to one company ... Thank you. Just made me open my eyes a little

@whatilearnttoday5295 4 ай бұрын

Being a fan of any of these companies is delusional. They're all making crap.,

@sekaf4125 11 ай бұрын

You have the right attitude. They don’t realize they have lost. Good paying customer who has influence to thousands. Now instead they will be loosing hoards of people….like myself. I hate the BS these company’s do. I really appreciate you not trashing/throwing away the other stuff (spoiled rich kid syndrome) but just explaining in real terms. Blessings my friend and thank you for posting

@Reelaxing Жыл бұрын

I would be shocked if someone with over a half million subscribers does not get contacted by DeWalt, get it corrected and make this right.. just read the comments.... they’ll lose a hell of a lot more than $400.00... you’ve proven your a good DeWalt customer with a huge loyal fan base. I see another mitre saw arriving, as well as a new fence. Keep us posted!

@markmcguigan03 Жыл бұрын

the back of my truck looks like Wiz Khalifa's house but I will likely move away from DeWalt in the future, did this video make me come to that realization? Not really but that's just terrible form, if they knew who they were dealing with or not

@maxgoldman406 2 ай бұрын

Thank you for a good piece of information. I am planning to buy a whole set of tools. Now I have one less options to have. I appreciate your advice.

@danielldecamp7516 7 ай бұрын

I switched to Milwaukee this year. Happy with the change. 💪👍

@caramelypoops 11 ай бұрын

Having the tool repaired TWICE in such a short period of time would be enough for me. You are right though that fan boys of particular brands are wrong, every brand has its strengths and weaknesses and they all put out both great tools and real stinkers

@1zumiez8 9 ай бұрын

At that time I’d question how stupid the user is.

@mscot Жыл бұрын

Honestly you were too nice to them. You have to be firm about what you expect and push for it and make sure you are escalated up the chain until you get what you want.

@F_e_l_i_x_ Жыл бұрын

He was way too nice to them.

@nickberthold9399 Жыл бұрын

I think he represented his brand Finish Carpentry TV really well and was super professional. At the end of the day you can't force someone to act right. They have to do so willingly. It's their loss for not acting right. 200 bucks is a drop in the bucket comparted to nearly 500,000 views in my opinion.

@nickberthold9399 Жыл бұрын

Not to mention the motor replacement issue.

@bobbysmith1439 Жыл бұрын

I disagree. Acting like an ass rarely gets you what you want. I would have been nice at first, then turned into an asshole once they said they wouldn’t help me

@TheSimba86 Жыл бұрын

sometimes you have to transform into a super Karen to get them to actually help, being nice just get's you walked over

@Bearsmash78 8 ай бұрын

Nice we just lost some Dewalt tools and my grainer needs to be replaced. I like Makita but them malwaukee sets work so well together

@recuperator86 8 ай бұрын

Thanks for sharing this experience. I understand the frustration. I stand by what you're saying, I will never buy a DeWALT tool again!

@andrewgabbitas2625 Жыл бұрын

I’m in the uk and seeing this story with regard to your motor issues on that saw is almost word for word for what happened to me. Two motor replacements. Told not covered under warranty as saw was 1 month out. £350 plus VAT a pop! Told by rep don’t use the power adapter. Seriously pissed off with dewalt. After 26 years of loyalty to dewalt I snapped. I had issues with triggers on other tools and I think recently their quality has dipped. Since Christmas I have sold every bit of dewalt kit I can and replaced it with festool. I am now enjoying my work again.

@jakubpawel4004 Жыл бұрын

Festool is good , i have few tools from them but mitresaw is bad in ergonomic that ‘s why I never want to buy.

@dougsweldingfabrication953 Жыл бұрын

That's some BS. DeWALT needs to make this right. I own a huge amount of DeWALT products, and have always had good experiences with them. I'm HUGELY disappointed in the way they handled this for you.

@FinishCarpentryTV Жыл бұрын

I know, this is my first real problem I've had with them. Generally they are great.

@Obtuse94 Жыл бұрын

I really hope he gets taken care of on this, but it really reflects what us with no KZfaq, etc would experience. Very eye opening and thanks for sharing.

@georgewaring7168 Жыл бұрын

Agree completely. I probably have all those DeWalt tools that Rich was showing. But I'll definitely be doing some comparison shopping on the next tool I buy, and I'll take their poor customer service into account in that comparison.

@tinstar599 Жыл бұрын

Good experience with the tools, absolutely terrible experience with any service from them.

@Arctictwist Жыл бұрын

Its too late. They should have done the righ thing from the beginning. Anything they do now is just to save face because of his audience.

@rj-me3fh 4 ай бұрын

You are taking it better than most! I just had to buy a part for my Dewalt 780 so the guard will not explode (recall).!

@SeekAndDestroyTM 8 ай бұрын

I have been saving my money for awhile now, and I have about $750 for a big combo kit on Black Friday. I was going to get DeWalt because my dad and brother use DeWalt and we could share batteries if working on the same project. Thanks for helping narrow me down to Milwaukie or Makita.

@charliewallis5219 5 ай бұрын

i seriously hope u ended up going with dewalt because in the end they are the best of a bad bunch

@Josh.1234 4 ай бұрын

Yeah I would give my money to the chinese communist party over the only american made and heavily manufactured brand.. all because a guy had a problem with one model of new saw. Dewalt makes the same quality as all the rest if not better and all companies have the potential for a model with issues.

@dsulli7383 4 ай бұрын

Get a Bosch table saw. It’s head and shoulder above the competition!

@illiniwood Жыл бұрын

I worked for a power tool service center for 22 years. I've repaired every brand under the sun. When I shop for power tools, I walk right past DeWalt every time as if they don't exist. I head right for Makita and Milwaukee. However, If I made my daily living with my tools, I'd be going out of my way to find those tools in Hilti. Nothing can handle daily abuse like Hilti.

@dilbyjones Жыл бұрын

Yep.

@negemyshibalbeckbojiya4875 Жыл бұрын

I’ve daily used Dewalt tools for 30 years. From 9v to 12v to 18v to 20v. Dropped drills and radios off the roof numerous times. They keep ticking.

@junkyarddawgs9956 Жыл бұрын

My dewalt tools have stood the test of time. Milwaukee tools do not last and Makita used to be good but have fallen off the pace the last ten years. Im a remodel specialist.

@junkyarddawgs9956 Жыл бұрын

@@negemyshibalbeckbojiya4875 l agree!!

@Mikemanzales Жыл бұрын

Dewalt tools are great and can stand up to the abuse. The problem is the warranty service behind the brand. Milwaukee stands by their tools and their warranty shows for it unfortunately

@michaelterry9562 Жыл бұрын

You handled that phone call better than 99.9% of others would. It's no secret that companies that don't appreciate and invest in taking care of the customer after the purchase eventually lose even their most loyal patrons. It seems to be the status quo everywhere you turn these days.

@colmhain Жыл бұрын

Better than I would've, for sure.

@garycarpenter2932 Жыл бұрын

personally, i noticed a major drop in customer service came about after the 'lockdowns' we all went through.

@noelv1976 8 ай бұрын

Only DeWalt tool I have is the corded router. Only used a couple of times. Other than that, power tools are Milwaukee while the oddball stuff like the sprayer and fans are Ryobi

@PlugNuster Ай бұрын

You are A Class Act, A Perfect Gentleman. I wish that I could keep my cool like you did. Hats off to you for how you handled that situation.

@dinokotrides4827 Жыл бұрын

Best master trim carpenter content on KZfaq. You’re always 100% honest on you content and it’s appreciated. I can’t believe DeWALT won’t be in your dm’s after seeing 500k views on this 😮

@johnbrentford5513 11 ай бұрын

@foot1221 11 ай бұрын

@@johnbrentford5513 I'm also a bit suspicious because it seems possible that the fence was broken before sending it in or during the test cut after he got it back. But even if that's the case, DeWalt it still being a really shitty company by charging for the new motor when their AC adapter is the likely problem. So it's not even about the $200 that he asked for - they owe him $650

@rauljr9869 Жыл бұрын

I'm you showed all of us what you went through trying to get Dewalt to own up to it's mistake and how they just washed their hands and said there is nothing they could do to make it right. Worst part is you had to pay $750 for a known defect of their product and yet still could not do anything to make things right for a loyal customer. Glad you put it out for the world to see!

@martyvanord984 Жыл бұрын

AND WERE NOT TOLD WHY THE FIRST MOTOR BURNED UP!!!!

@ih8frd2 2 ай бұрын

My Dewalt "family" has grown. Just invested in the portable table saw. From what I could tell it had the best, stay where you put it, fence. A long time ago my combo drill trigger took a crap. It was all or nothing, no variable left. I took it to an "Authorized" dealer/repair center (since then has gone out of business). The drill was a few months over warranty, but since I'm a home DIYer it looked brand new, plus I take care of my tools. They fixed it for free based on my tool didn't get that much use and wasn't abused. So far no issues, but thanks for the heads up.

@jjcross3280 2 сағат бұрын

Sorry to hear you were treated that way. Back when dewalt moved from 18v to 20v I was ready for a changed and had planned on going red. I still had one drill that was in pretty new and in good shape but something failed on it. So I decided to get it fixed but I was still going to make the change. The service I received and the value of the repair are the reasons I decided to stay with dewalt. Any time I have to get something repaired or replaced I always seem to spend less than I thought and walk away with a better valued tool than I walk in with. I wish you the best of luck with whatever platform you moved to. I’m pretty happen with the way I’ve been treated.

@hackfabrication139 Жыл бұрын

'Yep, sorry.' Pretty much sums up the state of customer service today. They did it, and didn't 'man up', and admit to doing it. Similar things have happened to me, and I've gotten similar responses. My favorite is always: 'It came in like that'. Ah.... No. It left your shop like that.

@alroth6308 13 күн бұрын

"come on man", low expectations and mediocrity are the norm these days, just look at the current circus in the white house these days and its current shitshow we are all paying for (including the blow/illegal drugs obviously being used which explains the performance issues/debacles). sadly we are all expected to accept such mediocrity as the "new normal" while being told how "good"/"better" things are (even if we know better and opposite is the reality), to smile and agree that the facts we know from our own eyes are not to be believed as we are told by those "in control"

@PabloEskimofo Жыл бұрын

I’ve learned to have brand loyalty to only brands that have been more than loyal to their customers. For example: I’m not a water bottle kinda guy, but I did buy a gallon size water jug made by Igloo a few months back. Was excited to take it to work with me considering I was roofing all week and had just filled it with ice and watermelon flavor packets. First thing I did was set it on top of a couple of bundle of shingles, go to take off my hoodie and it rolled off and took down the roof and hit the ground before I could say “Oh Sh*t!”. The lid broke into a bunch of pieces and it was empty by the time I got to the ground to pick it up. All I could think of is, oh great, I have to work all day without water because of a stupid mistake I made. Long story short, I emailed the company hoping to buy JUST the lid for it. They don’t sell replacement parts. Bummer. BUT, what was amazing was that they sent me an identical water jug for FREE. I didn’t have to pay shipping and handling, nothing. I will forever have brand loyalty to a company like that. Somebody who goes out of their way for a mistake I made over a $20 water bottle. Now you’ve got to ask yourself, you spent the money on the saw and an additional $750 in replacement parts… they damaged an aftermarket part that they were aware was installed on your saw… do you still need to feel loyal to them? They seem to care less whether they have your business or not, which is sad considering how much you promote tools on your page. All I own is DeWalt, but after seeing this video it makes me want to switch. If they don’t have customer service for a guy like you, how will they ever treat a guy like me? That’s what all your viewers must think now. I hope Dewalt sees this video and realizes they need to step up their customer service game.

@davidgreene6243 Жыл бұрын

And... for Igloo you are so happy you write about in random YT posts getting the rest of us thinking positively about Igloo. Are you listening DeWalt?????

@PabloEskimofo Жыл бұрын

@@davidgreene6243 exactly! Didn’t expect a full replacement at no cost because of MY mistake. If it were any other company they could’ve told me to buy another one or kick rocks, but they didn’t. My question is: how come major tool companies, who make millions from contractors, DIY’ers and tool reviewers, won’t do the same thing? I understand people take advantage of “the system” sometimes, but most of us are loyal and honest to a company that reciprocates that honesty and loyalty to their customers.

@bpetty27 Жыл бұрын

Well said!

@davidlowson100 Жыл бұрын

I think it always helps when you own your mistakes. You went to them with the correct attitude: I stuffed up and I am will to pay to fix it. Good companies will be more inclined to help you out, give a free replacement, if you take this attitude. Dewalt can learn from you and Igloo.

@loucifer4205 Жыл бұрын

The moral of the story is you didn't use a aftermarket part like this guy did once you use a aftermarket part on anything the warranty is over, but someone is gonna see this and tell communist Milwaukee and they will help this guy out because he has a KZfaq channel because they wouldn't help you either if you were Joe Smoe if you used a aftermarket part on their tool, this guy is just trying to get free tools from China I mean Milwaukee

@wind5250 9 ай бұрын

If this is the same saw that i have then you also have to request the repair kit for the blade gaurd since there is a safety notice out with a free repair kit to fix it .

@billparsons7732 15 күн бұрын

Thanks. Just bought a new Makita saw. Your video helped me decide.

@gme10955 Жыл бұрын

I would call the corporate office and ask to speak with a manager or supervisor. No way in hell I'd let this slide. I'd rattle their cage until they made things right.

@bchowmein1711 Жыл бұрын

Exactly what I was thinking. Move up the food chain to someone that will take this seriously. Its bad enough the motor has gone out twice and youve had to fit the bill. Its just pure insulting to then damage your fence and again not take resposibility. Anyone with any sense in corporate will make this right. Unfortunately, businesses get away with this way too often. Im guessing once they see your platform they will pull out the red carpet

@HBSuccess Жыл бұрын

I think he already did via this video. 500k subscribers are no joke.

@stephenowens8658 Жыл бұрын

Calls don't work well anymore because big companies can "accidentally" hang up on you & make you start the process over. Social media like Twitter is how you get through to them

@howardosborne8647 Жыл бұрын

I would take the matter up with one of the main Dewalt offices. These guys that did the repairs are likely to be Dewalt authorised service agents so if they're damaging Dewalt's customer care reputation I would think the main Dewalt office would want to hear about any poor customer service experiences. I would also expect the main office to want to put things right and restore their customers confidence.

@howardosborne8647 Жыл бұрын

@@bchowmein1711 I have mentioned the same as you. Escalate the poor customer service matter to a higher point in the Dewalt chain. These repair centre guys are merely Dewalt approved 3rd party service agents. I honestly believe the Main Dewalt office would be very concerned to hear about such shabby customer service and also the poor reliability of the burnt out motors. Dewalt spend a fortune on brand marketing to persuade customers to buy their products. A video like this showing poor customer service and crap quality motots has the potential to cost Dewalt long thousands in lost sales.

@mystic23_ Жыл бұрын

Wow. That is unexpected from DeWalt - what an eye-opener. I've been thinking of switching to Makita for awhile and this made the decision very easy, thank you for sharing this. Hopefully it gets their attention.

@mikelmar5723 Жыл бұрын

Milwaukee has 5 years warranty on tools they repaired my drill 3 times n no cash need it

@hallowedbethygame2840 Жыл бұрын

Milwaukee isn’t gonna replace any damage to aftermarket parts either. Pretty standard practice, honestly

@muttleydk Жыл бұрын

@@hallowedbethygame2840 The damage to the aftermarket fence had not happend if Dewalt had called back all their broken products they knew was on the market and still is. Dewalt knew why the 2 motors broke, and did nothing beside asking the user not to use the 2 dewalt products together. Dewalt is to blame here, Dewalt keep showing how little they care about their products as soon as they are sold. shame on Dewalt.. if anything, they need to pay for the 2 motors that broke from using the Dewalt ac adapter. Dewalt is worse then Ryobi at this point

@Manuel3525m Жыл бұрын

Right

@timdgsr Жыл бұрын

@@mikelmar5723 Is it normal for a drill needing to be repaired 3 times inside of the 5year warranty?

@aha5248 4 ай бұрын

I’m honestly moving away from Milwaukee for similar frustrations. Had one of their m12 23 ga pin nailers fail after 4 months. Homedepot replaced that with a new gun which lasted only 1-2 months and also started to fail. Sent that in for repair. They sent it back saying the repair part was not under warranty but they fixed it once out of goodwill. Except they didn’t fix anything. It still doesn’t set the nails even at full depth. They stick out like 3/16” and the hammer absolutely mangles the back of the nail.

@florichi 4 ай бұрын

Man, I love european customer warranty laws. Everything here has to have 2 years of warranty. The first year repairs must be no questions asked, because the law says failures up to that point must be a fault from the factory, or the service center must proof that the fault is from you using it wrong.

@user-ee3zo7jl8t 3 ай бұрын

Back to your mothers basement with your lies

@daysoff4ever 3 күн бұрын

I agree, went from mil- to dewalt and couldnt be happier

@Adam-gi1yl 4 ай бұрын

Watching 👀 your channel for years - Im glad I did seen this video -was thinking to buy this saw -but after this change my mind.

@mm9773 11 ай бұрын

Here in Europe, I always thought of DeWalt as a cheapo brand like Black & Decker, and that will always influence the way I look at them. Recently I found out that their tools are not actually cheap - but when I hear that they’re continuing to sell tools with known issues, it feels like my first impression was quite right in a way.

@TenonsTenors 11 ай бұрын

Same here in Japan. Obviously, Makita rules the market over here, but DeWalt quality just doesn't compare to Makita. Same goes for Bosch. Some of the older stuff that was made in Europe is good, but the newer stuff from China is crap.

@Palpac 11 ай бұрын

This saw is discontinued, he's had this saw for quite a while. As with all brands there are good and bad.

@G0F15H 11 ай бұрын

DeWalt is owned by Stanley Black & Decker. They have several brands at different price-points. Generally speaking, the power tools rank (from professional to household): DeWalt > Porter Cable > Craftsman > Black & Decker

@zachariasobenauf1895 11 ай бұрын

@@Palpac a working tool with proper treatment and maintenance shouldn´t die that fast - if a brand has an unlucky product it may consider make an exchange offer - to keep costumers inside their eco-system + making a communicative multiplier angry will be expensive

@nelus7276 11 ай бұрын

In Europe too and this is not my impression. I've owned Bosch, Makita and DeWalt and some Festool novelties that other brands didn't carry at the time. I still buy DeWalt for one of my workshops that's on that system anyway. I also have a full DeWalt set for at home. I use everything within reach as a hammer and none of it has ever failed me within ten years. Whenever these discussions come up I feel it's mostly a matter of coincidence. You happen to get a shitty battery from one brand so you conclude the brand's bad. My warranty has always been superb on every brand because of the dealership I buy everything from. Those people are way more important than the factory.

@MikeSmith-rw8ov Жыл бұрын

I was actually looking at the corded DWS779 today for an upcoming project. Now I'll pass. Thanks for your work and wisdom and best of luck in the future.

@michaelwelch442 11 ай бұрын

That’s actually a badass saw. Hard to make it super accurate but it’s a beast.

@TheRomanpolan 11 ай бұрын

There is nothing wrong with corded DeWalt mitre saws , the only wrong is with numpties thinking that a battery saw will perform like a corded one (when both have different torque on their motors) 😂😂😂Btw this numpty complains to DeWalt about his Kaizer fence instead complaining to Kaizer for selling him such a shitty designed fence 😂😂

@seriousandy6656 11 ай бұрын

The corded version have no issues

@rockstopsthetraffic 11 ай бұрын

The only issue is that the rear guard was made of plastic for some period of time, and had to be recalled because it occasionally flew off like a projectile. It happened to me, actually, right before I heard of the recall. So you check the serial number and if its affected, you get a metal rear guard/guide in the mail. Other than that, the DWS779 is an amazing deal, often goes on sale for Christmas.

@Vulcan5911 9 ай бұрын

I've got the 779 and it is a top notch saw. The only thing I hate about it is it weighs a ton and a bitch to carry it back and forth everywhere. I just got the cordless 20v sliding compound miter saw and use the flexvolt batteries with it. Absolutely love it. Only thing I hate is it is single bevel. It needs to be a double bevel. Makes all the difference in the world.

@onelastmarine 8 ай бұрын

I'm going to tell you now you will enjoy your Milwaukee tools they are always innovating and finding solutions to our problems. I have their miter saw and absolutely love it. The battery it came with lasts a really long time too.

@Masticas. 8 ай бұрын

I bought an old Milwaukee saw saw in a yard sale that didn’t work for 20 dollars I looked on their website and it had like 2 more months left on the warranty and Milwaukee fixed it no questions asked 200 dollar sawzaw they put a new black protector on it new motor and switch I couldn’t believe it.

@ti3167 3 күн бұрын

I got a Dewalt impact from when they first came out , 2007 or 2008 , still works All my Milwaukee tools broke or malfunctioned within a year or two of using them.

@sgp7482 Жыл бұрын

Please don't give up on this - it needs to be made right. If your tool was damaged in their care it needs to be handled properly - giving up let's this particular service center set a bad example and it can continue to happen to others - call back and escalate your issue! Love the videos btw....

@1packatak Жыл бұрын

He shouldn’t have to do that!!!! It should have been handled properly from the get-go

@sgp7482 Жыл бұрын

@@1packatak yes it should have but it wasn't - I have had similar experiences with other products and services - sometimes it takes another call or escalation to resolve, my point was not to give up easily, if everyone did issues like this would happen all the time andpre frequently.

@jayquick6520 Жыл бұрын

He’s an owner operator and sadly like many the rep has fed wrong information to will not have time to pursue it and be made right from. Their system is designed to prevent it. The time on hold he will spend could have been spent making money to buy a few more of these fences. Richard did the right thing here. Us who are off of work or have time in between will watch this and hit them in their pocket books.

@deadbungeejumper Жыл бұрын

I believe you are well intentioned to encourage further pursuit of this, but I wouldn’t in their shoes. Why take the time and energy to fight for something that has failed twice and been given the run around twice. He’s already into Milwaukee. Take the L, learn from it, and move on. Hopefully DeWalt can take the L, learn from it and move on as well. No winners in this situation. Unfortunately at my job I deal with this type of situation almost monthly. It’s good to see there are people out there like yourself who still believe strongly in the responsibility to do the right thing. We are a dying breed.

@ryanjoyner6853 9 ай бұрын

I’m so glad you posted this. Dewalt just made my future tool purchases easier as I can now go right past their stuff and on to better brands

@DoubleD72 8 ай бұрын

Better brands. You mean the Chinese ones? If you are American you are a disgrace.

@dcolb121 8 ай бұрын

I bought a Harbor Freight...lol...

@chascollette 4 ай бұрын

I’ve had dewalt for 30 years, never a problem😁

@whatilearnttoday5295 4 ай бұрын

There are no better brands. They're all the same.

@Josh.1234 4 ай бұрын

@@chascollette me either. dewalt is no worse quality than any other brand. they all have the propensity to have a model with a flaw. I buy dewalt because its the only american tool brand left and they have a ton of american manufacturing left. All these brands people are going to are chinese communist backed companies. I can't stomach buying from them, gutting the american manufactring base all for a tool that is basically the same quality and functionality. Plenty of industries where we don't have options but foreign, but power tools has dewalt.

@NDcompetitiveshooter 2 ай бұрын

I had on my list to buy a DeWALT miter saw. Thanks for sharing your experience.

@bryang9158 7 ай бұрын

Customer service is much needed it's not always the product it's the customer service

@nannesoar Жыл бұрын

0:51 I don't question your goodwill towards DeWalt whatsoever, like you mentioned, your equipment shows the faith in their company... I feel for you man!

@tommygarcia3469 Жыл бұрын

Yeah I’m definitely with you on this issue, and I’m a Milwaukee/Dewalt investor.The bottom line is they cut the fence and they should replace it,you said it right, it’s just bad business,,,WOW that’s crazy how they didn’t take care and value they’re customer.SMH,keep up the good work and keep pushing forward,because I’m a firm believer of karma 💪🏽💯

@ddutton0 Жыл бұрын

Unfortunately next time you have to take photos before and after to show any damages caused by the service center. Not saying that Richard did anything wrong! But is is a sad state that to prove they cut the fence you need to have the photos to back it up.

@willis23jm1 Жыл бұрын

you can leave a dealer with item and then call to report an issue after... if it was a original part then maybe they could easily replace even without evidence ... but for an aftermarket item thats a steep request reguardless

@STV-H4H Жыл бұрын

Simply repairing his saw pro bono would’ve assured a future where Richard would be replacing his old one with the next version of their top tier tools. But instead for $327 they made that the last time they would sell him a high ticket item.

@erik_dk842 Жыл бұрын

Think about the number of dishonest customers who try to make the repair shop pay for damages already present.

@michaczerw7510 7 ай бұрын

Thanks. I almost chose this brand to equip my workshop.

@jodycwilliams 2 ай бұрын

I used to be a DeWalt guy. The second drill that burned out on me pushed me over the edge. My Milwaukee's have only ever had a chuck go bad, and that was simple to replace. I still have that drill and handed it down to my son. It is older than he is.

@tada3807 Жыл бұрын

Been watching your videos for a while now because I believe you take pride in your work and, you are a master craftsman. I tip my cap to you. I’ve learned many things from your videos that make my projects better. That said, I value your opinion on tools. Another well done video and one which has changed my mind on DeWalt. Thank you.

@MrVisde Жыл бұрын

There’s a few failures here on DeWalt’s part: failure of the product, failure of customer service to charge for a replacement part of a known defect, failure of the service techs for not removing the fence, and then failure of customer support at the end.

@robertknowles3677 Жыл бұрын

I agree with what you said as well. Now as for the issues. First, knowing this person that runs this channel, I mean knowing his background, I would think he would know better than to send that huge aftermarket fence with the product repair. Most services companies tell you that. I would be curious to know if he actually asked for reimbursement for two over $300 repairs for something that was known as a defect. I would have started first with the defect then tack on the issue with the cut in the after market fence. But for the fact of the known defects, the tool would not have been sent in and the fence would not have been cut.

@AppleTechPro870 Жыл бұрын

Failure informing the customer removing anything aftermarket prior sending for repair.

@jgroove33 20 күн бұрын

@@AppleTechPro870 it should be common sense to not send it in with aftermarket parts still attached. How is nobody else getting this?

@rustysheley2632 6 ай бұрын

Im in the process of switching as well because how much warranty work thats been needed this past year on different tools. These tools are used but never abused or rained on. These larger companies need to step up their game. The under dog companies are showing comparable performance and a lesser price as well with same performance batteries at 30-40% less. Not to mention the same warranty offered at 3 and 5 yr on tools and warranty on batteries.

@Josh.1234 4 ай бұрын

Who wants to buy something that supports the chinese communist party? Dewalt is an american brand which has a large manufacturing base still in the US. All the rest of these brands sold out and layed off all the american workers. When your job gets outsourced or the job of your friends or family, don't come whining to us. You had an opportunity to support your fellow citizens by buying a great product that is just as good as any chinese brand.

@robinmackie9669 5 ай бұрын

It's good you have this channel to present this issue. You're really nice. I wouldn't have been. 😉

@scottj9371 Жыл бұрын

Thanks for the heads up on Dewalt. Bad service is bad for business. Their business won’t be getting my business $$. Great channel. I’ve learned a lot from you over the years that has given me confidence to tackle projects. Thx!

@totallynottrademarked5279 Жыл бұрын

One experience does not paint a full picture of the company. I have had nothing but good experiences at my service center and they have never charged me for a known issue. This is most likely a shitty manager trying to boost numbers to make a bigger bouns.

@mattyb527 Жыл бұрын

Agreed! @dewalttv is this how your company operates? or will you blame it on your "factory authorized 3rd parties"?

@0Uaex Жыл бұрын

was just about to spend over $6500 AUD on a full DeWalt setup, had it preordered and recieved a call it was in shop ready to be picked up, I told them I was not comfortable with using a brand like DeWalt now and told them about this video. (DeWalt rep AUS) so hope he tells higher up about this.

@daysoff4ever 3 күн бұрын

Wow, one bad tool- you noticed the thousands of hours on all his other dewalts without issue? Geez

@failranch9542 3 ай бұрын

I had 1 bad Dewalt experience. Their 20V Max chainsaws have bar oiling issues on the second design. A little stud in there that breaks off and then the spinning pump can't move up and down. No luck with service. Finally I found a good KZfaqr who showed how to fix it. I get it though. It's one thing if I don't get my Saturday project done. This guy literally makes his living with his tools so it has to be frustrating as heck when they don't work and he can't get service.

@DaveScottADV 4 ай бұрын

I'm not a pro using the tools all day, every day - but my Makita stuff has never skipped a beat. I still have my grandpa's 25+ year old cordless Makita drill that works flawlessly aside from the old NiCd batteries being pretty worn out.

@toffyappl3 Жыл бұрын

Sorry to hear about your experience man.. I've been a DeWalt fan since I got into the trade but I too am slowly migrating to Milwaukee. The tools feel much better quality wise and the last time I had my 18G nail gun like yours repaired the service was impeccable 👌🏽

@Jacob_Dwyer Жыл бұрын

The guy at the factory service center did not know that he was in conversation with Finish. What else I really appreciate is how polite and deliberate you were in your conversation, you're not just Finish Carpentry TV, you're a man of character. I hope somebody at DeWalt gives you a call, and soon. I will purchase a HilWaukee t-shirt from you 🤩

@user-jx2ei1kh4q Жыл бұрын

Get a life

@samun6376 Ай бұрын

Was trying to decide between dewalt and Milwaukee!!! Thanks for making me decide faster and easier 🙏

@Forlornguild 20 сағат бұрын

Only DeWalt Tool I own is a corded orbital sander. I've had a Makita one for many years, which still works after heavy use painting and refinishing. Was out of town on a job and needed a second for sanding edges and around posts of a 3000+ sq foot deck.... hardware store had the DeWalt. The Makita has sanded endless siding, edges of hardwood floor refinishes and everything else for ten years, the pad on the bottom that holds the hook and loop discs has been replaced twice (on its third pad). The DeWalt went bad after that one job.... vibrates buts stops spinning Junk.

@joshuawiedenbeck6944 Жыл бұрын

Fun fact: When you take a broken Milwaukee tool into a service center with a receipt, they fix it for free and don't break more stuff on it :)

@Bdigital9482 Жыл бұрын

Stop with the Milwaukee propaganda they too produce just as much junk nowadays. Get off the internet bandwagon.

@goldenguns4u Жыл бұрын

That is false. My dad had a brand new surge impact. Broke within a month, sent if to get fixed, got it back and it still had the same issue. Service report said part was used to failure not defective, he put a hand full of screws in with it and that's all. Sent it back again, worked this time except reverse didn't work now, they broke the switch putting it back together. Sent it on for a third time.

@joshuawiedenbeck6944 Жыл бұрын

@@goldenguns4u That sucks. I've never had an issue with anything I've sent in.

@joshuawiedenbeck6944 Жыл бұрын

@Bdigital9482 It's not propaganda. It's my experience with all of my Milwaukee tools. I take a tool in, and they fix it for free.

@markdavis2475 Жыл бұрын

Been a Makita user for a long time, honestly never had to have anything fixed. Tried Ryobi once, not good. De-Walt became prominent in the UK after a great bit of product placement on a BBC TV show. Tried a couple of their drills but nothing else.

@nonenone9286 Жыл бұрын

Hey man sorry to hear this. I am a trim carpenter for a living as well, and I know your pain brother. We work and sweat too hard for our stuff to be destroyed by the incompetence of others. As for the DeWalt service that is just awful. The only thing I have left from them is my miter saw, and miter saw stand. I’ve already converted all my other tools to Milwaukee, and a few things Rigid, and Makita. I feel like dewalt isn’t what it used to be unfortunately. Hope they see your video and make it right for you brother.

@callsignprofessor Ай бұрын

I always had good experience with DeWalt themselves. I'm a simple DIYer but they've always been very helpful to me.

@robertsheldrick4267 3 ай бұрын

Thanks for that, I’ve mostly purchased Makita stuff. I’ve not been a fan of Dewalt since being an apprentice. My brother liked their gear, but had a mix of Makita and Dewalt.

@tharrington3 Жыл бұрын

You handled yourself amazingly well… I too have lots of Dewalt tools in the garage and this definitely leaves a bad taste in my mouth. I hope they make it right.

@Mr.267LosAngeles Жыл бұрын

Thank you for all the info and videos. Great mill work and fine craftsmanship on your fabrication and installs.

@cheryldunaway9177 Ай бұрын

I will take this into consideration as I look to buying my next reciprocating saw. Hello Milwaukee!!

@MrArcticPOWER 9 ай бұрын

I think the issue is more with your service center than Dewalt themselves. I've never had any issue with mine, they've been amazing to work with. They've sent me a free battery once because they didn't have the proper one in stock, then send the right one later. As for the miter saw, we've had that one for a few years and no issues so far. We don't use the AC adapter though since it cuts so much power. As for Dewalt in general, we've been running them for the past 10 years and so far, we've broke a few tools and batteries, but we've had less luck with the few Milwaukee tools that we have.

@mrbigbulge635 7 ай бұрын

Hes acknowledging the issue is with their customer service

@-PORK-CHOP- 7 ай бұрын

In defence of the service centre, they probably get hundreds of people ring up claiming something got damages etc, saying that if the service centre was any good they would have asked for more information to try help the customer out, something like a photo of the saw when it was dropped off would be proof enough.

@Skobeloff... 5 ай бұрын

The customer service response was very poor, but if Dewalt are aware that their own ac adapter destroys their tools, then they are liable and cannot be trusted.

@douglasr.c.5622 4 ай бұрын

Yes, the service center.

@owenpowery5598 3 ай бұрын

okay so what about the 2 motors this saw has needed? what does that have to do with the service center? and like someone else said, the AC adapter known for being shit? 2 motor replacements aint cuttin it

@jefferyholland Жыл бұрын

It happened to me 30 years ago. I gave up on DeWalt and never looked back. Your story sounds so much like mine.

@toddincabo Жыл бұрын

👍 Amen brother! Thanks, just the fact that they are hiding a known issue with the adapter ruining motors would burn my ass. Hope there's a lawsuit in their future.

@loloholmes2793 Жыл бұрын

Class Action baby!!

@CarlYota Жыл бұрын

Yeah the fence thing is hard to prove. And the rep on the phone isn’t at fault. Whoever did it just didn’t tell anyone and it’s a he said she said thing. But charging people to repair their saw for a known defect is BS. How old is it? Is there no warranty?

@dosadoodle Жыл бұрын

Same. That known motor issue is what really bugs, because it is an issue they have confirmed is a systemic problem but are refusing to make right and are profiting off by replacing the burned out motors. Meanwhile, there are unknowns from their perspective on the fence, so I'm not as surprised that they wouldn't believe a customer who said, "you broke it please give me money" (even when they ask as nicely as Richard). I'd definitely file a complaint with the BBB on the motor issue (while also noting the fence issue), which might help get a partial or even full reimbursement on the motor replacement. If lawyers weren't so expensive and courts weren't so slow, this should be a class action, like @loloholmes2793 suggested, but it would "only" be thousands of people joining the class action, so maybe a few million dollars in compensation -- and that's not enough to pay for the lawyers to fight in court for the 3-5 years it will require.

@Bixll09 5 ай бұрын

Thanks for sharing your story. I will look at other brands in the future. I to have a bunch of Mikita products that have worked for years, but they all plug in.

@oukastoukast 7 ай бұрын

I love Makita cordless 12inch saw. so smooth

@terryjones8588 Жыл бұрын

Ive been thinking about switching from Dewalt so your video really gives me something to think about.

@jaylevan3769 9 ай бұрын

Sorry you had to go through this experience. I'm a full time handyman and I Love your channel! I have the DeWalt DWE7491RS Table Saw and the DW735X 13" Planer with a Shelix set of blades. Otherwise most my tools are Milwaukee M12 and M18. 6 drills, 2 Oscillating tools, 5" sander, Rotary tool, Cutoff wheel, 3 nailers, Stapler, 2 Reciprocating saws, Die Grinder, Angle Grinder, Router, Vacuum, M18 Caulk gun, JigSaw, Circular Saw, Miter Saw, Socket Set, 12 Packouts and 2 sets of drawers, Fan, Tower Lights, Blower, Flashlights and more. I have a Festool track saw and 2 Bosch routers and a sander. Milwaukee has been consistently worth the small premium every time.

@davebarnes1370 4 ай бұрын

Thanks for the heads up! I just started a new business... No DeWalt tools in my truck :)

@marvinsmith7923 6 ай бұрын

Could you checked the aftermarket kaizen fence before leaving the store when you picked up the saw (after being fixed)? Or bring the miter saw without any “additional” accessories.

@jeffcanyafixiy 11 ай бұрын

That's as fair as anyone could hope a good customer could be. That $200 fence cost DeWalt thousands. And that's managements fault, they should have "someone" that can utilize some common sense and work with customers in exactly the way you asked them to. 👍👍

@chrisrivera4300 Жыл бұрын

You’re literally one of the reasons I got dewalt :( looks like I’ll be rethinking my decisions too. Thanks for the vid.

@Deafgirlsgonewild 7 ай бұрын

Unfortunately with a lot of these larger companies the only way to get through is to get forceful with the customer service and not take no for an answer

@topsaw 23 күн бұрын

I teach high school woodshop and do carpentry on the weekend, all my battery operated tools are DeWalt at the high school and at home. I'm thinking of selling them all and going Milwaukee as well.