I really like your presentation method of starting at the end with the solution. Once I saw what you did, I knew I had the right tutorial. You didn't waste any time with a bunch of filler or fluff. Also it worked exactly as you described. Thanks for the tutorial.

Hey Joe, you have one part of the solution, but the spring turns around a number of times and will reset its position over time and the lock will not engage properly after 1 time or 15 times. The motor seems to lose power on the retraction side and it will not engage the mushroom pin fully. I was focused on the spring as well and had my assistant manager try to source new motors without luck. I then took a look, and to overcome the lack of motor power, you need to reduce the resistance on the mushroom pin. To do this, remove it, cut off the top loop with small cutters and then replace the spring onto the pin and test. You will now find you have enough tension to disengage the pin, but not so much that the motor cannot bring the locking pin down. You will notice the pin strikes the cam and creates wear marks - this is due to not enough strength in the motor and the pin head not coming down fully due to the size of the spring. I have 90 of these locks in service and the life span has been about 2 years with constant use due to vacation rentals - i have about 10 locks to "fix", i just did 2 of them. viola!!

How do I nominate this video for Webclip of the Year? Helpful, accurate, and thorough. No wasted time, just good stuff. Thanks, Joe

I watched this video and took my deadbolt apart. The slider spring seemed to be OK, but the slider still would not go all of the way up to engage the knob. I found that the small pin was gummed up with old lubricant and would not go all of the way in.. I took the pin out and removed the gummy lubricant and dirt with a solvent and reinstalled it along with the small spring. Everything works great now. This deadbolt was to my front door and thus was exposed to all of the elements over the last eleven years. A similar deadbolt between my garage and home has worked flawlessly over the same period, but it has been sheltered from the elements. Your video was great in showing me how to remove and disassemble the deadbolt as well as putting it all back together. Thanks for posting this video.

I've had my lock for over 7 years, I figured it was time to replace it. This adjustment worked great! Thank you!

I haven’t tried it yet but putting the “end” first is extremely commendable. Mucho appreciate.

Was able to fix my Schlage lock with the instructions from your video. Step by step provided the cure for my lock problem. Thank you!

This video is great. I took the body apart and reset the spring per your vid. Got it all reset, and changed the battery. The lock is brand new ! Thank you for the instruction. It works.

It’s totally unacceptable that Schlage is still selling locks with this dangerous defect. Why haven’t they fixed THEIR engineering problem?

Wow, this was perfect - my lock was spinning and spinning this winter and it was getting to be basically unusable, but i followed Joe's video and adjusted the tension on the spring and now it works again!

Change the battery FIRST....I adjusted the insides and it didn't work. I used the "trick" with the key to get everything to line up and it didn't work....The last thing I did was replace the battery and BLAMO!!! It worked. WHOOHOO!!!

While I was sitting on hold with Schlage I found this video. This was a simple fix. No more spinning at least for now..... And don't listen to the Schlage FAQ's that tells you to change the 9v battery. The spring either popped off the lever or something and now it's reset. Hopefully this lasts for a while. Thanks Joe Murphy!

Worked like a charm - appreciate the work you put in to helping folks in the same situation out.

This is the best how to video I've ever seen. Starting with the end. Showing what bits are needed before starting. Highlighting the problem you can get into if you don't take care with the noticing the orientation of everything as you take it apart. AND it fixed my problem. Just perfect. Thank you sir.

Super helpful video. I have the Schlage Camelot keypad that doesn’t have an actual key so the disassembly was slightly different but the problem and fix were the same. Based on someone else’s comment, I stretched the actuator spring a little before reinserting the plastic part. Worked like a charm! Thanks for the video, you saved me $140 to buy a new one.

Well done! I had the same issue & saw another video, but once i took apart the lock i figured it out. The spring unwinds over time (little plastic catch in the U shaped plastic piece).

Thanks, Joe! Worked just like your demo. Glad we can get back in the 🏠

Great video. PRO TIP: Check the 9v battery first and foremost. This video helped me fix this lock spinning issue previously. But with my most recent issue, it did not. I took apart, reseated, put the lock back together multiple times to no avail. I was about to call Schlage for a warranty replacement when I thought - let me test the battery. This hadn't occurred to me since the unit had power to light up/beep/etc. But lo and behold, the battery was low and a fresh battery fixed the issue. No more spinning.

Thank you for this!! I thought somebody was tampering with our lock but it turned out to be the spring. Fixed in less than 30 mins.

Your video helped me resolve our issue. So glad I didn’t need to replace the entire lock. Thank you!

Thanks for this how-to, Joe. I just followed this procedure to correct a slipping door lock on our back door. It took less than 30 minutes for the repair and everything worked correctly the first time. Time will tell how long it will keep working correctly but now I know what to look for if it gives me trouble again.

Success! I had to watch the video a couple times, but got it. Thank you for your help as I am a female and I had to dig for tools I didn’t know I had thank you so much.

Thanks for this it was very informative and saved me a lot of money.. I had been dealing with this issue for a while and assumed I needed a new door knob.. I just did it today an works good soo far

This was exactly what I needed. Thanks Joe!

Great video. Trick about having to use the house key to disengage the lock was my sticking point. Thank You!

Live in Michigan where when it gets cold I had this problem. Watched videos similar to this and got it to work for a while, then it failed again. What I did solved the problem. I took off the small spring on that little piston and let gravity do its thing. Just saying, if you clean it up. NO oil, maybe graphite, but I didn't put anything on it. just made sure it was very clean. No problems whatsoever. Hang on to the spring in case, but I don't think you'll need it ever. Mines been off for 6 months.

This is exactly what I was looking for! Thanks so much. Works like a charm!!

Thanks for the video. You saved me the price and hassle of installing a new lock. It was simple to do once I watched this 'how to video'. I owe you a beer! 👍

Thanks! Definitely worked, but I had to do it twice. I found that if you pull that spring down when re-inserting that plastic piece it makes things tighter. Much Appreciated!

Great video! Worked like a charm first time!

Thanks for this video. Really helpful and solved our door lock issue.

Adding to the chorus of “this helped me.” Thanks!

Truly appreciate you posting these instructions - I was able to quickly fix my lock. Thankfully I found I could reassemble without a physical key since I don’t know where my keys for this lock are. Just had to hook it up to the battery and lock/unlock using the keypad. Thanks!! 😊

Thank you so much. Worked perfectly. Saved me a bunch.

Thank you, a great video keep up the good work, trying it right now.

Thank you! This video was just what I needed!

Excellent instructions, thanks so much for the time and effort, fixed my problem saving me lots of time and aggravation!

Thanks Joe! Worked great!

Fantastic. Thanks so much for making this video!

I was able to fix mine by stretching out the spring. Without this video I would not have known how the mechanism operates. Thank you!!

Thank you. Easy to follow and fix my lock.

Thanks for the video. I was able to fix mine. Although it was a pain in the butt. Might almost be worth it to buy a new one if it breaks down again. Thanks again

This solved my issue. Thanks for sharing 👊🏿

Agree 1000 percent with changing the BATTERY first. I’ve gone through this same problem including getting a new unit and replacing the whole thing. And use a good brand name battery. It matters. Save yourself some frustration.

Great video. Thanks for sharing. Helped me out for sure.

A great step by step instruction. My deadbolt works again!! I thought I would have to replace it,

Thank you! Thank you! That worked a treat!

Any idea where to get the small spring for the pin. I dropped mine and it got lost. Went to Home Depot and Ace but couldn’t find one similar.

Thank you! It worked like a charm!!

@joe, thanks so much for sharing this tip; seems to work for me as well.

This was perfect. Thank you for the format

Awesome Joe...it was a great video and helped me solve the problem . You got to love youtube

Thanks for this video! I just used it to fix my exact lock. It was very helpful! Much appreciated!

Sweet!! Thank you! Fixed my problem

The best video I have ever watched. Just perfection and exactness.

Excellent. Thank you.

This was excellent, thank you! It's working great right now. I'll see if it continues to work for me or if more work needs to be done as described by Tim Lalor. I've noticed it is a bigger problem in cold weather than it is in warmer weather. Someone else commented on having trouble in the winter.

Excellent video, thank you very much. Fixed it in 30 minutes

Sweet and to the point...oh, and it works!!! Ty

Fixed mine! Thank you!!

cheers mate.i have the be375 your method works for this model too

worked perfectly thank you!

Thank you!!!! This helped!!

On the spring, I used a torch to burn off the grease and twist it up tighter. Works perfectly now. PS Be careful with the torch, it warps quickly. My spring bent a bit, which is good, because I figure it will further help the spring catch and hold up the plastic piece it slides on.

Add on to Chris Jenner comment - CHECK 9V Battery First! While Joe's video was super informative wasn't required in my case. I watched his video - dove right into the deep end of the pool - moved latch mechanism up. Reconnected battery and saw latch still was not raising up enough. Weak motor I thought - on a chance put a new battery in and it slammed right up tight. So step one - swap out with a new strong battery. If it still doesn't work then try the steps that Joe does an excellent job detailing.

Thanks for this, I just fixed mine as opposed to replacing it!

Thanks - saved me a lot of grief! I never would have figured it out. It works now, but I will keep an eye on it. If it starts to happen again, I'll try Tim's suggestion (in the comments.)

Incredibly helpful for someone who has no experience with mechanics.

Thanks. Will give it a try. My lock also slips.

Thank you!!!

Thanks Joe, My pull pin will not even wiggle one the 9V is plugged in.. I did exactly like you did and nothing.. When it started getting cold here in KY it started to go on the blink slowly.. and then totally quit.. Thanks again.. If I do replace it what would you suggest?

I also realized I had the correct video for the spinning issue I was having. Only one problem - I’m Locked Out! How do I get in so that I can take the lock apart??

This is juts what a needed. Would have saved me an rma had I looked when the first one failed.

I've looked this over pretty throughly...what changes on the mechanism? Is it really the spring at fault or Is it possible that the screw actuator is getting weak?

Joe I service many of these as I look after 4 bldg near a University 100 units each just slightly stretch your spring

you saved me $120, thank you!

Thanks for that ending to line up the tumbler. That's where I got stuck.

Hi Joe / others - I have the reverse problem. At the time of locking, I hit the 'Schlage' button and turn the knob right, clockwise. Deadbolt comes out just fine. HOWEVER, after the Schlage button stops blinking, the dead-bolt remains engaged to the knob. So now when I turn the knob anti-clockwise, the deadbolt actually goes in / unlocks - without having to put the code in. Any ideas?

Thanks Joe for posting this. We're having this issue and are researching how to troubleshoot. One question, since we're unable to open the door due to the spinning nob, how can we unmount the unit to disassemble and repair? In the video it appears you're unscrewing from the back of the unit.

Worked perfect saved me 100 bucks

Dude that was so fucking helpful. I actually don’t have the physical key to mine cause the previous owner didn’t have one… but I just kinda jiggled it all together and got it

Thank you for the "trick" to get the lock to line up, I could NOt figure that out...3x's a charm....

Joe - is there a name for that spring? I know, it is a "spring". But, Schlage has nomenclature and p/n for every device ever made. So, in the absence of any ability to get a human interface, I just need to know how to tell them what I need. For the immediate term, this video hack is brilliant, and it worked. THANKS!

thanks

Can we buy a better spring? The key doesn’t even work when this thing goes out 🤔

great video! thank you. like comment below mentions.....@tim Lalor. this solution worked a few times then comes back. I have to go with total replacement and different brand. very frustrated with Schlage design/manufacturing flaw on this. thanks for great video though. l like how you put solution in beginning with tools needed.

This was the help I was looking for but what if I don't have the physical key readily available? And what are you doing when you put the plastic piece back on the spring? Do you somehow push the spring down and then install the piece? I cannot tell what you are doing in the video and the narration does not explicitly say either.

Sorry another question…what do you actually do to the spring? You said you moved it higher up? Can you explain? It looks like it’s on the same place as before. Sorry to bother! I just want to fix this thing! Thank you for the video!

Thanks for the video, unfortunately mine is too far gone.

At 1:45 of your video when you press the Schlage button you get a fair bit of travel activated by the solenoid. I get next to nothing. My solenoid is not activating.

You mentioned that you had to do fix yours 12 times? Do you mean that after you fixed it, you had to fix it again later at another date?

I tried all the fixes and none helped. Got a lithium battery and no issues since.

Fixed it.

What if mine is unlocking by Just pressing top button after locking it with code

What Null said. Here's the problem, no begging, no junk. If there's a sainthood for KZfaq toots you're a shoo-in.

Where can I purchase spring

I’ve had the same issue numerous times. I would take apart the entire lock and adjust the spring and it would work a few times and then stop. But then I change the battery and now it works completely fine!

I can't find the key to turn the lock to fit the knob flush, so I can't reassemble.

Unfortunately i fixed it, got all the way to the end of reassembly and didnt have a physical key to mount the lock flush.

Is anyone else still having trouble with it even after this fix? Going to try to explain this via text, but I tried watching it while exposed with battery connected like in the video, it lasted a couple tried after moving the piece higher on the spring... but then when it drops back down, it wouldn't hold that position on the spring so back to the same problem. Anyone else experience this?