I know you posted this 7 years ago but today in July 2020 you saved me from going and buying a new on. Thanks

This lock worked for years with only battery replacement required. Suddenly the outside thumb knob would spin and not activate the deadbolt after I entered the code. I checked KZfaq and your video was the first offered. My issue has been solved. The only difference I found was that there was no very fine pin inside the center gray piece. Nonetheless, I repositioned the small screw with the spring and that was the culprit. Thank you for making this video.

Shoutout to this dude for saving me a headache and a return trip to Home Despot

You just saved me lots of grief and hassle. This was my exact problem and solution. This video had my lock repaired in minutes! Thank you very much!

***Short Cut*** The piece that was out of alignment can be manipulated from the back without taking the lock apart on some models. Directly above the tailpiece (rod that goes thru the door) there is a hole, inside there is a slotted piece that attaches to the back of the misaligned piece. Use a standard screw driver to turn the piece to the proper alignment BTW Thanks MIkkyday, I found this by following your instructions. it fixed my problem.

Prior to watching your video I had just got off the phone with customer service. I tried all trouble shooting methods in manual as my lock dial just spun freely. They told me my motor was bad and I’d need to purchase a new lock. Found your video online and dismantled further and found a disengaged spring like in the vid. This was a huge help, thank you, saved me $100.

Here it is 3yrs later, and I knew right where to go ! Had this sort of prob occur with a different Schlage lock and once again found your posting invaluable. Just worth note-ing: on this current lock set, the interior screws have a STAR type security head and, in addition, the STAR heads are 2 different sizes (with the two screws underneath the lock knob being a slightly smaller size than the others). The bit sizes you'll need are widely available, just be forewarned, depending on manuf date (I assume?) you will probably need something else besides a Phillips screw driver. Thanks again, Mikkyday

Thanks for the information--I disassembled my lock according to your instructions and was able to make a complete inspection, checking for any debris, and ensuring full function. You just saved me a lot of money!

Really well done. Very good with clear explanations and visuals. Also nice job having the lock disassembled just enough to get to the relevant portions of the diagnosis, demonstration and fix. Thanks.

Worked like a charm! Thank you for saving my husband's headache. Great job.

Thank you for your time and diligence in showing us the problem and solution.

You are the man!!!!!! Thank you so much for this video!!!!!! I called Schlage and they sent me a new low free but when I bought the house they painted around the lock and the new one is a different size, so I decided I would try to fix my current lock. This video has been a great help and now I have an extra lock!

You are a genius !!! I followed your instructions, put it all back together and now it is working great. Great video!! Thank you so much!!!!

I was about to return mine but your video helped me figure out the problem. Thanks! Saved me the trip and hassle.

You are awesome! Perfect illustrations of mechanism . Schlage told me it was a motor issue and I’m out of warranty. 👏🏻👏🏻👏🏻😘

What a great video. Thank you so much. I haven't tried to fix the problem yet, but you explain everything so thoroughly that you make it look easy. I watched another video but it was lousy.

This video made my day! Thank you for sharing. Our front door lock had the exact problem and your solution worked perfectly.

Thank you so much for posting this video. My lock wouldn't work and it started on the day we were leaving on vacation! Your video showed me exactly how to fix it.

Life saver, I could not figure out why the gray piece was not engaging until I saw this. Thanks a ton!!

That was very useful ! Exact same problem and I got it fixed thanks to you ! What additionally helped was spraying the areas of movement with WD40 (lubricant) - the movement is much smoother now. Appreciate sharing your findings with the community.

I encountered this issue today, This video just saved my day... Especially on new years eve.. THANK YOU!!

Thank You ! Thank You ! Thank You ! I can not thank you enough ! Sure I coulda just bought a new one, or blindly played with it myself, but THIS HERE is part of what makes the Internet so great. And your presentation was excellent - very straight forward & to the point. Thank you once again, Mikkyday !

YOUR VIDEO WAS EXTREMELY HELPFUL. I REALIGNED THE GUTS CONTAINED IN THE OUTSIDE PANEL. WORKS FINE. THANKS AGAIN FOR YOUR VIDEO GOING INTO DETAIL AND EXPLAINING SLOWLY. THANKS AGAIN.

Excellent...really helped me when I was at wit's end trying to figure out what the issue was...much appreciated

You rock, here it is Oct 2020 and your video saved me time and extra money I didn't needed to spend.

This was a deliberate design by Schlage. If you read the instructions you'll notice that this feature (the offending part) was designed so that you can disable the passcode and render the lock a typical deadbolt that can only be opened with a key. If you look on the other side of the lock, at the back of the offending piece, you'll notice that Schlage made it so you can turn "on" and "off" this feature using a flat head screwdriver. They probably should not have added this feature if it was going to cause so much confusion.

Thanks much. I just had this exact problem on a Shlage B369 and your video saved me a ton of time sorting it out.

I was ready to trash mine, I gave the instructions on this video a try and my lock now works like when it was new. I was able to clean the dirt and re grease the moving mechanisms and saved some money. Thank you sr.

Thank you for this. Wasn't quite the same as my model but the idea was close enough. Fixed at 11PM. Too late to get a new one at Home Depot and you saved me $90.

Thank you!!! Like the others, I too was about to buy a new lock. You are awesome! It wasn’t the same issue but because of your detailed mechanics of the lock I was able to fix it.

Thanks man. It is -20 degrees Celsius and I have to fix one of these with the same problem. You saved me at least an hour of work and probably much stress in pondering the problem.

Still useful today, thanks :). Mine broke a couple of years ago and afte a quick tinker I left it and just used the back door infrequently to take out the garbage. Today, I took it apart, had a nightmare when the spring flew into my dryer in the laundry room lol. But I got it all back together and it works again. So I'm very happy. Thanks again.

Thank you so much for posting this video. I was banging my head for a while before i found this. THANK YOU !!!

I believe that this just happened to my deadbolt .. I had green lights but the outside deadbolt just went in circles .. luckily I had my key 🔑.. ugh .. thank you from the bottom of my pocket and mind for uploading this video ! You gave me such peace of mind ! It’s 10 pm so I’ll do this tomorrow 🤪You rock !💕

Excellent. Your fix worked perfectly. Thank you for working this out. Great job!!!

Thank you so much for posting this! It saved us from throwing away a good lock!

Thank You, Thank you, Thank you! After doing some detective work and finding this video, we were able to correct the problem and get the lock to work.

Thank You so much...this was precisely the same issue with mine...after several times that my family had to stay outside for a couple of hours I decided to google this issue and found your video...thank you so much for sharing!!!!

Thanks for doing this video and posting it. Your instructions worked like a charm.

thanks for the video!!! I was having a whale of a time trying to figure this thing out but quickly realized that I had to take off the inner plate with the torx t10 screws. After opening that up and fiddling with it, I realized that my solenoid wasn't moving the gray piece up high enough to push the pin in far enough to catch the locking mechanism. After moving the spring up and down on the gray piece to no avail, I shot the entire system with a good coating of WD-40. I plugged everything back together and plugged in my code 5-10 times and everything started working perfectly. If anyone else is having the problem of the gray piece not going up far enough, hit it with WD-40 and actuate the solenoid to coat the internal parts. Worth a shot! Thank You!!!

Thanks, I couldn't quite figure out how the lock functioned but this gave me the info needed to repair.

Thanks a bunch for taking the time to post the video ...You saved me a lot of time , DUDE...you the MAN !

Thank you! This was exactly my problem with a new lock. I believe the guy that rekeyed it turned the locking screw. When I pulled it apart it was obvious based on your excellent video. 10 minute fix!

Thanks! This is a very clear video that made it straight forward to fix my lock issue

You rock! Just had the issue with my deadbolt and just like that it’s now working. Thank you!!

Thanks Mikkyday! This solved my problem too - appreciate you documenting this!!

I've had this lock less than three weeks and this happened to me. Thanks for the video. Solved my problem.

Perfect fix! I had to use Philips, and two different size star heads to get in there. Luckily I have a computer repair kit because the star heads are tiny. Thank you for this great video.

Thank you!!! You just saved me from needless replacing a lock 😃😃😃😃

You rock dude. Mine wasn't exactly the same mechanism but the concept was the same. Mine had torx screws on the back. You saved me $100 on a new lock! Thanks

Thanks! My problem was a little different (either the gray plastic piece or the solenoid pin/spring was binding), but your video gave me the inside look I needed to figure it out.

Great presentation,thank you. My new lock has exactly this problem. Will follow your instruction.

Thanks to your video I was able to fix my unlocking problem

thank you so much for your time and vid bro.. cheers from Texas

Yes!!!!! You helped me so much!! Thank you for making this video.

The video that keeps on giving. Thank you.

We ended up exchanging this model for the slimmer version kzfaq.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.

Thank you thank you! Great tutorial saved me a ton of time and frustration!

Great video - my problem was not this it was related to the springs inside- the large spring on the right side needed to be stretched, also took the spring off the little bolt on the mechanical park at stretched it out and put in back in and re applied the gray plastic part on top of the large spring. Now works better than ever. This video helped be take apart the device on a -15 f day... figured it out in 2 hrs... good luck all

Huge help thank you! Similar problem with a slight variation so I appreciate this video very much!

Thanks so much for the education and help, my schlage keyless entry had exact the same issue!! Thank you!!

Thank you! Great tutorial saved me from buying a new lock.

Even though I have a Schlage FE575, its not the same as what you have in this video, but it advised me to look deeper inside to investigate more. Thumbs up!

You are welcome. Glad you found it useful.

You just saved me some money brother. Thank you so much.

YOU ARE AWESOME. Though it took me a why to find the right size screw drivers since each screw was different, the instructions were perfect. THANKS!!!

My lock did not stay locked, it would engage and sound and act like it locked, but it wouldn't - even with the key. Thanks to this video, I took the whole thing apart and the "gray thing" was stuck in the up position. I unstuck it and reassembled and all was well. I do have the star screw tips for these screws. Thanks so much for this video!!

Thanks for the video, had the same problem and fixed it in 5 min thanks to this video!!

Great video! Mine doing the exact same thing and this just saved me from having to get another one! Thank you very much!

JUST SUBSCRIBED!!! VERY INTERESTING. GREAT VIDEO BROTHER!

This video helped me fix my lock! Thank you

Lovely video! Saved a ton of time and heartburn!

Solved my problem. Took me about 1/2 hour. Thanks!

Thanks! Helped a ton. In my case I had a worn out gear. Cheers!

25 Jan 2020. great video. not being a locksmith I followed your instructions and my lock now works which I had just bought, don't think I will buy Schlage again. but thanks for the video

Thanks for this video. I have had the same problem. Another thing to try, as it worked for me this time, is to use the key and try locking and unlocking a few times. Thankfully, that worked for me this time. Not sure if that action of using the actually key and engaging the internal mechanism may have set everything back in place or not, but I certainly suggest giving it a try. Cheers!!!

3 months after installing the lock I finally got locked out of my house today. The pin was not engaging enough and grabbing the lock. after several tries and beating on the darn thing, I guess I freed something up and I was able to unlock it. Once it was apart, I tinkered with the long solenoid spring and found if I moved the plastic part up one swirl on the spring the lock then worked much better. I am guessing I had a weak spring to start with. It's not 100% like it was 3 months ago, but it sure beats paying another $100 for another one. I also wonder if its that little spring on the lock pin that is binding everything up. Before you ask, yes, I have a good battery. Thank you Mikkyday for the video.

Mine's been trouble free for 5 and a half years. Then nothing worked. New battery tried. Couldn't hear any movement within. This vid helped me disassemble it. The pin and everything were ok but the small motor that spins the spring to move the grey piece to engage or disengage the bolt worked intermittently. I fiddled with it, bent the spring a few times and when it worked 10 times in a row I reassembled and reinstalled. Working for now. I can see a motor like that giving it up after this long. My soldering sucks so I likely can't replace it even if I had the right one. I paid $160Cdn for it new but Lowes has it for $104Cdn now. I would likely buy a new one if this becomes unreliable - I really have liked this lock and it's handy for not only me but for houseguests and others to not need a key for coming and going.

THANK YOU!!!!!! two hours of my life wasted when I should have just looked here within the first five minutes

Saved my ass helping out a friends lock man. Thanks for the video!

Thank you SO much! The Schlage website wasn't the least bit helpful. This video showed me exactly how to fix the issue I was having. Again, thank you!

You are welcome Adam. Glad you found it helpful.

This video saved me 130 bucks. Thank you.

Thank you! This morning I was able to fix my lock

thanks for the video, well captured and communicated. I was having a zero function issue, which left to just use the key for locking and unlocking. I disassembled my Schlage and it did not show any signs of failed alignment of any kind. Poor quality parts and springs are likely the bottom line issue. Ibought another one and it was non serviceable right out of the box. I am done with the Schlage gear. For the price you pay for this lock, you shouldn't have to endure the nonsense problems that appear to be the same for almost everyone one here from their comments. Such a let down for a basic security need.

Thank you helping me resolve the problem

Perfect remedy to my problem. Saved me $50.00 plus dollars. The only other thing I might add is do this with a fresh battery. When you fix it the movement may be sluggish and you think you may have another problem. Overall, top shelf Mikkyday.

Thank you, it wasn't my exact problem but it led me to my problem. Note: My issue was a broken piece of casting metal in preventing the plastic piece from closing

Thank you David, great video

Thanks for making this video.... you saved me a trip to the store! ;-)

This was so helpful, thank you!!!!!!

Thank you so much. Great video and explanation...

Thank you, great video, fixed my neighbour's lock!

This was the fix I needed. Excellent job. While I like the design of the lock, Schlage should be ashamed that this is happening and so many people have to go to KZfaq to see how to fix what should have been done right the first time. #schlage

Thanks a lot! Mine stopped working randomly too. Great explanation!

Just started happining.... Thank you!

Thank you. Also had success with your video. Much appreciated.

You can actually engage this with the lockout screw on the back(inside part of the door lock, after removing the casing that holds the deadbolt lock handle), without taking the lock off of the door. If you have it engaged(screw turned up and down), it keeps anyone from using a key to open the lock. I had this same issue when I pulled it apart to find my master code. If you can lock the lock with the code on the keypad and then press the Schlage button, it should allow you to unlock the door without entering a code. If so, this means the lock is installed improperly(the lock and leave feature is operating backwards). With the lock installed on the door, make sure the deadbolt is not extended(should be unlocked, handle turned to the left, away from the door frame, towards the interior of the door), remove the panel that holds the lock handle that you would use to lock your deadbolt from the inside of your home. Then remove the plate that holds the battery(two gold bolts). There is a metal bar extending through this plate and feeds into the lock handle. The hole where this bar comes through is oblong. Make sure this is turned down against the metal plate spring(vertical) and reinstall. This will reverse the auto lock mechanism. Sorry. I'm not doing a video. I hope this is explanation enough. If not, I will reply on here.

Great Video! I did all of this and saw everything was in its place, and then realized that I just needed a new battery. LOL!

Thank you!, I was going to buy another one today but fixed it and working again!!!