First rule in business, is treat your customers right. Too me that means treat them, the way I would want too be treated. Bravo to you, for doing that.

I found you and I have to say you are a class act, so much genuine integrity, empathy and all around knowledge. I am 48 and regret to this day that I didn't follow through with my passion of being a funeral director so I am loving your videos and all the "behind the scenes", thank you for sharing. You were made for this occupation in more ways than one.

Thank you for treating everyone ethically. Truth is always the way to go because your clients will see your sincerity.

Lauren , You're one of the good ones.

This is exactly how I am. I feel compassion for people, and I, personally, CANNOT and will not sell to someone who obviously can't afford it. Or, put that person (family) into a debt so that I, or the corporation, can benefit from the up-sale. And yes, how I associate with people, they are grateful of how you treated them and will always remember you. Thank you for your videos.

I teach selling and I found your video to show my sales class that sales is everywhere. The fact that you won't sll something to someone that they don't need means YOU ARE A GOOD SALESPERSON! We need more people like you selling. Bravo!

I applaud your ethics on the sales of caskets. The firm I first worked for was a family run business that had been in business since 1923 and was now run by a father and his son. One of the first things we would address after we got all the vitals that were needed for the certificate we would ascertain what kind of funds they had to spend as we were never willing to allow them to spend more than they had. This would help families and also the Mortuary to avoid bad debts. Another firm I worked for years later was part of a independent chain and they would give bonuses for selling coppers and bronze units = and a couple of the other directors would constantly try and up sale to get the bonus, and the end result 70% of the time was a collection mess.

I totally understand as I’ve worked for 2 funeral homes and have the utmost respect for you!!!

Coming from a funeral director who currently works at a corporate funeral home, thank you so much for being so sincere as you are. I wish that the people around me would listen to their families and not to greed

As someone who is about to interview for a funeral sales career, this was wonderfully informative. Thank you

God bless you 🙏..You are Honest !!

You make the difference thank you for what you do!

I’m just starting school to go into Mortuary Science. Coming across your youtube page has helped me so incredibly much, especially this video knowing that me wanting to go into this vocation (& having wanted too for a very long time!) this is how I want to serve the families of deceased loved ones. Having lost loved ones myself knowing how well we were treated by the specific funeral homes we’ve gone through has brought our family back to them because of their service. Thank you for helping me see that there are more peopled who like myself want to be able to serve families like this!

Excellent video. I feel the same way when I’m serving families. I present them with all the options are funeral home offers and allow them to make their choices.

Thanks so much for making this video! It was exactly what I needed. Thanks. Love your videos ❤️

Thank you for enlightening us. We all have to go through death's in our lives. Your videos make it easier.

Great video, appreciate your honesty and kindness.

Great video Lauren! I always enjoy watching. You have such a great way with words and I can see how great you are in this line of business, just the type of personality a grieving family could need!! Looking forward to your next video...whatever that may be !

Thank You!

Yay! I love your videos Lauren.

To prejudge people you're walking a fine line.

Thank you so much for the video

I love your channel!!!

this is wonderful to hear as someone who wants to be a funeral director and starting school soon. I'm thinking of opening my own place for this reason. i have same mentality of treating people right it the most important thing

I'm glad I found your video 🌻 I have an interview tomorrow with a funeral home for a pre-need sales position and, while I like the idea of helping people, words like "incentive" started coming up and left me feeling icky, like I should cancel my interview and look for something else, because I don't want to "sell" things to people, I want to provide a service that's going to make a difference. I'm not sure what to expect from this company, as it's not family-owned, but I do think that it's worth a try and that I could be a perfect fit for the position.

Hey! I'm new here and I really liked your channel. I would really like to study thanatopraxy and people like you who speak so openly and really try to educate inspire me so much and contribute so much to society in general. Greeting from Argentina 😁

Right on Target.....FOR ANY BUSINESS..........My Auto Mechanic follows this exact principle, the result is a thriving and successful shop

Well said sweetheart.

Miss funeral u fucking rock love you

This maybe a stupid and weird question -if the casket company not longer makes a certain model casket ,what do you do with the model casket that's in the funeral home's display room ?

My funeral home is the same way. We serve the people, not the pocketbook. When you do that, you get the volume.

Hi Lauren...good video:).....touchy subject for some people....hey you're in a business that provides a service that people need...that service is a necessity in life for most of us at one point or another...whether we like it or not there are elements of a funeral that we simply must have that you provide...ie...embalming for the visitation...casket...vault ...grave. .etc....so to a point you have to be a salesman to promote your firm and the services you offer....your approach is good....give families their quiet private time and they'll know what they want and dont want or need.....many people in our area are doing away with visitations and other traditional items associated with funerals to cut costs....so in a way our funeral homes have to go that extra step to keep the trust and loyalty of families they serve....a few have had to close.....many more options today.......a full traditional here can be as high as 10 to 15,000.00......so yes those types are becoming more scarce in our area......keep doing things with the compassion and approach you take and you'll be fine.....I would certainly find no difficulty in dealing with a director like yourself:)

What are your thoughts on funeral homes and death midwives cooperating in conjunction to provide services like home funeral to families that absolutely refuse to let their loved one be handled by a stranger? Are there opinions within mainstream funeral homes that prevent this cooperation? Do you think your funeral home would ever be open to hiring a death midwives or end-of-life doulas for future service?

not necessarily because my husband drives a 20 yr old vehicle but has 50,000 in the checking account. he doesnt believe in flaunting his money.

I love your stance on funeral sales. Absolutely love your videos. (By the way... my name is Lauren too!)

Never count the pockets before you sit down with them however other than that great information

What if any "green"burial options does the funeral home you work for offer? I realize that the cemetery may have requirements also. Are there any green cemeteries in your area?

I am brand new to the industry I am a family service counselor at a cemetery and I feel you are absolutely right I almost started questioning myself am I in the right buisness ? If I actually care and have a ❤️ will I be able to make it ? Thank you for this video it gives me hope 😊 and thank you for your honorable service

i looked at caskets today for my mom who is very sick. the same casket i saw at the funeral home for 4600.00 was 1100.00 online.

What about monument companies? How are they related to the funeral service business, if at all?

Whats your take on pre paid funerals

Hi how did you become a funeral director

In preplanning, does one want to first call their life insurance company or prospective funeral director to see if their policy allows them to use part of the policy for their funeral?

Honest as usual, just curious would love to know what that plaque or sign says that's always behind you. Like I've said before have watched every vido you have done thanks for being so honest glad i subscribed

This is awesome girl!!! I am a cemetery / funeral home sales manager in Hawaii You are amazing and just the type of person we need❤️ Come to Maui Your hired!! LOL! Xoxox

Great informative video. I have a question. If a person prepay their funeral, and then don't pass for years, obviously prices go up every day due to inflation and cost of living. So since the deceased already paid for everything, does the funeral home charge the family the difference in cost that is now owed. Or is the price locked in??

I also think it’s better you have a casket showroom btw lol

Have you ever had to turn anybody away,due to finances. Good job on the video.

I have a whole list of questions for you. Do you get upset if a family want to buy a casket from an online source? If I wanted to preplan what I want how is that viewed by a funeral home or director? I want to be buried my wife wants to be creamatied and I would like her ashes put in the headstone or something like that, is that possible? I have many more questions but let's start there. Thanks in advance.

I would like a break down on the different costs. At you funeral home. What happens when the family can pay until the life insurance pays. Very entreating show me

Don’t judge people for what they look like or have, most wealthy people are cheap and the ones that look like they “ can’t “ afford it really can.

Hey Lauren, I know this video is 2 years old, so I don`t know if you will get an alert that someone just posted here. I worked in sales and marketing, for much of my career in the company I work for. 4 years ago, I was promoted to our Consumer Affairs Team. Before I start, your friend Kari Northy recommended your channel to me. Fortunately, the upells we were required to do on the job, were known as soft upsells. For example, Mr.s Jones, since you are so interested in our offer today, for only 10 dollars more, you can add this to your order. I could not imagine, trying to sell a fancy casket to a family at their most vulnerable time in there life. They are stricken with grief, and mourning the loss of a loved one. That to me, is taking advantage of someone at the worst time ever. I`m so glad you were honest, and are not required to upsell where you are employed. Let's be honest here, to upsell a family purchasing a casket, is money being put into the ground, never to be seen again. You might as well dig a hole in the ground, and take your hard earned paycheck and bury it. There was an expos`e done by CBS news, that showed how funeral homes upsell, and upsell to grieving families. That was infuriating to put it mildly. Kari Northy addressed that news segment, and made it known, that is not how family operated funeral homes work. Thank you for all you do Lauren!!

When my parents went to make pre-arrangements, the funeral home sales person tried their best to upsell under pressure and overcharge (one item appeared twice on the quote) my parents wanted the cheapest, no viewing, cremation, no casket, that at one point my parents got angry, got up and went across town to a competitor. They could have afforded a traditional funeral. About the no viewing, they didn't want to bother anyone. How silly. Personally I felt cheated, didn't get to say a final goodbye on a one on one level (face to face).

I did a month in sales. It was not for me. And there’s so many sales jobs in the funeral service industry. I’d be curious to see a video on diversity, equity and inclusion in funeral service industry as well as how green burials and alternative methods are helping the living workers to live while also being empathetic and sustainable for the dead

I would think the better way of addressing a family is not looking at their clothes or cars ect...but flat out asking them what their budget may be. It should be about the family’s wishes not the business. To be completely honest people should understand that a funeral does not and cannot equal the amount of love they have for their loved one. Yes it’s a business like anything else but the respect of the people is what will bring them more business, not the costs. The main problem in the funeral business is by far their lack of regulations. Policies and costs are so fluctuated and it shouldn’t be. It’s like anything else in this world of money, if you can profit off of something that’s in demand, they’ll always be someone out there pushing for more.

No soup for you !!!

If the family comes in with Cadillacs and nice clothes, odds are they want Medicaid to pay for everything, the ones in the beat up car, bend over backwards to pay you. At least where I am in business.

I'd buy two of anything you sell... Of course you wouldn't ley me.

I guess the picture on your video shows a coffin for the ashes? At $299 😎

You should train the people At wojicks funeral home they didn’t care if you didn’t have money this is what I had to go through for my dad. Can o set up a payment plan? No we need a he money all in one payment. For every 2 days you’re fathers body is in the morgue there will be 50 extra dollars added to your bill. This is in Canada btw they would not cremate him right away it took a month for them to cremate him. I could not grieve for him properly because I had to figure a way to pay for him. I ended up taking his ashes home like he wanted and to have in scattered in the spring. But it was hell just to get him where he is now it’s not right.

I call bullshit, she up sells all the time.

I have a small business and I don’t do anything for free. Except for Mabel the elderly lady that lives down the street. Her lawn and garden machinery is older than dirt.

When did Profit become a bad thing. I don't see why you're so apologetic for doing your job.

Thank You!