From working in a call center, I can confirm....customers are never like that. It would be more along the lines of " WHY THE F**** did yo stank a** company charge me 0.15 this month!!!"

She didn't ask the Customer " Is there anything else I can assist you with?" And she didn't finish the call by saying " Thank you for calling Comcast. Have a nice day."

What I'm getting from this is: never speak the blunt truth. Give them padded fluff that confuses them into agreeing. All righty then!

"Have you been taking advantage of any of the free content we are offering?" "Yeah, you are paying for it now, honey."

I used to work in a call center. A guy was mad about his bill and told me he was going to jump off the Brooklyn Bridge. I said "We would hate to lose you as a customer sir".

"that's awesome" -said no Comcast customer ever

The answer she gave the first time was actually the truth lol about charging the customer more for the company to make the money back

The caller was more polite the second time round and ruder the first time, so not really an honest training video.

"Free" content the customer didn't ask for is the reason her bill increased. I don't feel like this response would go over well

This is a training video to teach Comcast customers how to behave on a call not their staff

The caller was a whole different person the second time around

First employee is an actual human. Second employee is a shell of a human now dead inside.

Plot twist: this isnt training for the reps, its training for the customers

worked in a call center for 12.6 years, best way to get your issue resolved? be always nice to the agent, and most of the time they will do their best and find ways, and go the extra mile to help you out…

Yeah, no....In the second example, the caller gave up too easily. Way too easily. Hahaha

You see, you are getting more, we just did not bother to ask before we decided to charge you or if you wanted more to begin with.

1) What call center agent picks up a phone, as opposed to using a headset? 2) Some of these companies are known for taking customers who are trying to shed services to lower their bills and instead try to sell them additional services. You need to be very firm and make it clear what YOU want.

Our rates increased because of the free content we offer you now!

After awhile, EVERYONE becomes rep version #1.

So .. take the lollipop out of my mouth.. stop texting friends while asking for people's social... and make people feel false excitement about getting ripped off. GOT IT

"Well you can afford it. You got money, right?"

Wtf it's 1 am. Why am I watching this and what am I doing with my life?

When I call I always hear a Indian on the line calling himself Bob.

I am so glad that I do not do that job anymore it was a nightmare although now I am nice to customer service people because I know that they want to bang their head on the desk.

To be honest everytime my comcast bill goes up I just call them, imply that i will have to leave their service if I cant lower my bill (even though I have no intention of leaving and can easy afford the new price) and they always put me on some promotional 12 month package that was either the same price or cheaper than what I was paying before the price increase. So, I actually applaud their lack of caring because it means if I slightly inconvenience them by calling. It'll get me exactly what I want.

so you charge me for the extra free service that I am supposed to have, so is not free I am being charge more for your "free service" great thank you!!

In other words, "we are giving you on demand and other services for free" but we are raising your rates to keep up with the technology??? The whole company needs to go to jail.

I'm so happy to be out of that business. Once I left, I swore i would never take a phone job ever again.

1:53 got that "virgin for life smile ehhhhh" LOL

I like how the customers attitude change too. Need to be the same attitude with the right way to handle it

wrong way to portray a customer LOL

This is some of the best rule 34 I've ever seen

How to make the customer feel good about getting corn holed.

Yeah, no customer service call goes like the second one, ever.

why the hell would you want Comcast anyways. Shit is riddle with backdoors and blackouts. They are 10 years behind the times.

I’m surprised the caller didn’t say “YOU GUYS RAISED MY RATES!!!”

They keep raising prices consistently, making it not even worth the price.

Honestly the first scenario is much more realistic

you'd wish it's that easy

Can you give me just a minute to comment that I just came from a ytp?

It makes me feel good you are still using my original training script (minus the third funny) after all these years. Good improvements with music and adding uno

ROFLMAO. This is totally unrealistic, worked in call centers way too long, there isn't a customer out there that would just accept this. This would have ended up being escalated to a supervisor. I've had customers argue over a 2-3 cent discrepancy, because of a pro-rated bill that got changed on the last day of the billing cycle, and that is a valid charge. I'm assuming that Comcast, probably has this buried in the customers Terms & Conditions that they signed when they first enrolled, otherwise, they can't just raise the price whenever they feel like it. Have fun trying to explain to a customer that they agreed to this when they signed the agreement, lol.

I wish that my cable bill was only $18.

They wouldn't get so many complaints if they would just stop raising their rates on everyone.

"If you aren't satisfied with our service, go somewhere else!"

The first Alison was more honest lmao I hate that whole "oh you were charged two extra dollars I am so deeply sorry!" crap.

3:51 A real customer would scream "Do you think I am stupid? I didn't ask for more shitty services! Give me a refund!"

Ain't nobody going to satellite from cable lmfao

Every time I call Comcast, I get the first type of person. I would love if we could skip the customer service line and just talk to one of the technicians. The technicians know what they are talking about.

Most likely they put you on hold till they forget about you,!😣😣😣😣😣Or get annoyed for waiting to long,.....

lol I got fired from Comcast in Nashville Tennessee for hanging up on customers....It was worth it!!!

I work for comcast going on five years (thank you for your prayers) and I've never ever heard a call like that. The way I look at it, when they hired me they said they wanted someone ethical and honest. I said are sure? So that is what they get, I tell people the truth (I can't believe they havent fired me, but I keep trying) many calls end with I hear "Honey you wont fukin believe this, I got a real person at comcast...." On that call I would say "You got to be kidding, how much they need? Lets take a look...good grief you already paying $275 a month for cable and internet! Holy smokes! Last month and next is $550 balance! I couldnt do that, lets see...4 boxs, get rid of those, buy your own modem, and cable? I cut my and I wish I would of done it years ago, I found I can fall asleep to netflix just as well as paying $200 a month of commercials. Just get the internet for your TV you have more then you could ever watch, trust me. And no commercials, you'll never watch cable again I can't IDK how people do it. That would take you to $80 a month! Everyone is doing it, do you still use 8 tracks? Buggy whip? Talk to a young person they'll tell you how it works. And you have outages all the time? Thats because all that money you pay don't go to maintain your network, all that money goes to buy new accounts, thats why its always going on and off, it will only get worse. No problem its been my pleasure now get out of here and thank you for choosing comcast ha ha!" And thats it, a co worker said "I dont care anymore I tell people the truth!" I said great idea I think I'll do that! lol. They want you to lie to people? Why they don't cut me in on the action so.... Cheers lol.

Still waiting for the "hilarious" part

I can see why comcast employees treat people like shit the pressure they have on them must be unbearable I mean it looks like a shitty place to work I wonder if they even let employees talk to each other.

its not free content if u hav to pay for it

You do not ask "how can I help you?" You ask "How may I help you?"

"Oh you signed me up for services I didn't ask for and now I'm paying for it, Awesome!"

So remember, when dealing with a customer, there’s the wrong way and then there’s the Comcast wrong way!

Wow that explanation would of worked for me also! Great customer service Alison!

What I find disturbing about Comcast and rates that get raised is the they normally sign you for a multi-year contract. And in my book that means that once you are in that contract, they should not be allowed to raise the rates, unless they change the contract. It's just poor business practice to stiff a customer for 5-15 dollars more on their contract because "they had to raise the rates". That's part of doing business.

This big telecommunications companies push for services that you don't want, and they there are no simple internet companies available.

She forgot to plug discounts, customer surveys, ask to update information, ask if the customer needed additional assistance or ask for a number in case they get disconnected. Their "right" way would have failed the quality assurance checklist. There are certain aspects of the list that it doesn't matter how the call went, you automatically fail the call if you do not do these things. Their right way would have failed where I work.

I’ve fallen down the hole of customer service videos

Did I really wait the whole video out for there to be some type of meme and there was none ....

I have been a comcast customer for over 8 years now, always good internet service. I had always a friendly customer services and always helpful getting me what I need. It is all boils down on how you want to treat your provider of service and goods.

Was she trying to text on a tape recorder?

To the owner of this video: I would like your permission to use this video in a training activity. Would that be ok? If you are not the right party to grant that permission, could I please request you to point me in the right direction?

This isn’t just any HD box, but a magical HBO Box. 🙄🙄🤦🏻‍♀️🤦🏻‍♀️🤭🤭😂😂

Oh boy! Call Center job is not as easy as it seems especially with telco companies. It's a walk in a park, except you will be greeted by Tyrannosaurus and Pterodactyls.

In the end she never asked if there is anything more she could help with and she never thanked the customer for calling Comcast.

i work at comcast, tech support... 1st, we dont get a desk, we share a desk and we're not allowed to have any papers or personal stuff in it, only the computers. 2nd we are not allowed to have food, not even snacks or candy, only water or coffee. 3rd we are not allowed to put customers on hold for more than a minute, we are FORCED to maintain conversations even if the customer doesnt wants to speak or isnt in a mood, this is very stressful. 4th we CANNOT hang up, be rude or transfer without reason, this are reasons to get fired on the spot. 5th customers NEVER speak as clearly as here,,, there is always an awful sound quality, weird accents, they yell or talk like they just woke up. 6th we CANNOT talk amongst each other during calls.

I don’t understand how Comcast can enforce a contract on the customer’s end when they do not have to do the same on theirs.

good heavens!!!..have worked in comcast offshore philippines office for a year and a half.. this brings alot of insane and head bumping memories!!..comcast is a TOXIC account to work with mind you

In the second time also the customer was nicer at the beggining and of how she asked why the bill was increasing If you treat well its easier for agents to resolve the issue for you

Nope they nailed it all Comcast employees look exactly like that.

Well..that’s not how my customers react when i explains thing to them the same way that agent explains it. 😂😏

“But I don’t want free extras. Lower my bill manually please”

I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company. That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address. They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap. Four years later, the present, I decided to cut the cord. I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent. I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me. So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing. I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go. I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1 , only because you cannot enter a Zero. Update; Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. and 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.

why is this enteraintment content, regardless i love it

she would be a perfect representation of a government worker LMAO

Comcast blows!

How come when I call I always get an Indian?

Who else was brought here by The KZfaq Pooper?

I wanna watch this video all day

Man I do the wrong way on every call 🥴

I work in a call center and this is not how it works. Hahahahahaha

Notice the bill the customer is holding has a past due balance and the bill totals over $400? Good grief - at least don't use a bill with a past due amount! lol

It’s pat from SNL 🤷🏻‍♀️

The applause at the end seems a bit unnecessary lmao

She is not following the S4 guidelines

She's supposed to interrupt the customer and then hang up on her.

first off they hang up on you from the get go to make you call back and go through all the prompts again, then they put you on hold about five times, then they transfer you to someone else who puts you on hold five times , then they say they have to talk to their boss and they will call you back in twenty minutes, then they don't call you back and you have to call and restart the whole process over again this repeats over and over for infinity ....That is why they call themselves Infinity

Good lord can they least try to find someone as the comcast rep to be just a little more animated ? She acts like she missed her wake up regimen today.

i just did this with comcast, but i did it through chat first. you can get someone quick if you start using profanity. told the rep i was tired of paying for services i didnt use (phone and TV), and i just wanted internet. after we discussed what i wanted, he said i would have to speak with someone over the phone to confirm everything. i said hold up, i am not about to go through all this **** with someone new. so he gave me the link to schedule the call and gave me the chat reference number, so I would have a record of the chat and so the rep on the phone could see what we discussed. all worked out and my bill is $60 cheaper now. back to those 2015 prices baby!

She will have a hard time canceling comcast anyway LMAO

So basically Comcast raised the rates because they want to make more money. And it's not clear from the bill. So that's what I learned.

Allison is kinda cute and handles that lollipop like she knows what she's doing.

J.D. Power's just awarded Comcast with the WORST SCORES in Performance, Billing, Reliability. and Cost. It's also Interesting that Comcast Is NOW America's MOST HATED Company.

Mees wants some Magical HD HBO Box. 🙄🙄🤦🏻‍♀️🤦🏻‍♀️🤭🤭😂😂

Remember when cable TV was a thing?