Funny👍 Dare you to do 10 questions / statements that some (not all) car dealers use that customers hate 🤣 I’ll start - ‘it’s got a full service history’ - you get there and the last stamp in the book was 3 years ago 🤣🤣

Nobody trusts a used car dealer so, you can understand people asking questions when they about to part with £

IMO, there IS a statistical correlation between number of owners and the condition of a car. (Depends on car type and age, but generally a 20 year old car with 3 owners WILL be better than one with 9 owners.....) 😁

I remember phoning a dealer for a particular vehicle he had for sale, as the mileage wasn’t advertised that was my first question. The dealer replied “how the f*** do I know, I’m sat in the f*****g office”. Needless to say that is one dealer that I would never bother contacting again 😊

In my experience, car dealers often seem surprised/offended when you want to know a bit more about what they're selling before you hand them (what could be) thousands and thousands of pounds....

I love the occasion when a customers comes back off test drive and then go “love the car but we’re just not keen on the colour” and we’re thinking the colour has never changed from the moment you originally viewed it. The best one and most prevalent is “are you open tomorrow?” and yes never seeing them again 👍👍👍👍

You missed one. If a car has a towbar "what's it been towing?"

Great video Joe. Next time someone asks 'why is the mileage so low?' put their mind at rest by saying ' it has only been used as a track car 3 or 4 times a year.' 🤣🤣

I truly know all those questions and they haven't changed in the last 50 yrs. I once had a a guy on the phone interested in a Capri 1600 GTXLR it had all the right bits and a very popular model at the time. He didn't turn up but meanwhile the car sold to the first person who viewed it. A week later this chap came back on the phone and became verbally abusive because 1'd sold it before he had even bothered to come to view it or leave a deposit. Customers can vary so much and there always those who you know would be trouble if you sold them a car.

I work in retail of specialist products and it's nice to know customers are exact the same in other fields too! Spot on, and so funny to listen to!!

Interesting video. To answer your question why people who say 'no rush' then hassle you to have the car ready quickly. I'm a psychotherapist, and my hunch is this is about primary and secondary defences (a psychoanalyst called Kohut wrote about this). In other words, on some level of consciousness, the first defence is 'I want that car quickly' and this defends the person against the difficulty in tolerating frustration. This drive can be at a deeper level of consciousness so they may not even be aware of it. However, this urgency can seem demanding and unreasonable to them, so their secondary defence kicks in to defend them against that, and so they say 'no rush' - but this of course disguises their true motive 'I want that car NOW!'. Anyway, that's my stab at it, with posthumous thanks to Kohut. Love the video, have subscribed.

The dealership version of "I've got another one to look at" is "we've got someone else coming to look at it this afternoon". No problem, if it's still available next time i come, we'll talk about it, but I'm not being pressured into a sale 😂

Its good to know it's not just me that has all the awkward customers! You're spot on with the no rush customers, it's always the same 😮

Love how honest and open you are Joe. Id deffo buy a car from you if I lived in the UK. My 2017 S8 had 6k miles bet id have a trouble selling it because its so low😂😂😂

For me,the first thing I look at when wandering around a dealers, is to look at the tyres fitted and the condition of the front alloys and discs condition as an instant view into the condition of the car

informative even for us who like cars but who are not dealers, so I'm glad the dog woke you up early that morning

Hiya Joe love the video and how many of you now conduct your business so people in the past have tainted the motor trade in this modern society we have so much information online that we didn't in the past keep up the great work ❤

Nice video and interesting to hear perspectives from the side of the dealer. I honestly think the no rush line is people being polite face to face but then expecting you to rush.. 😁

I think your honesty is refreshing and as such, I would buy from you.

Absolutely excellent. I promise never to ask any of these questions. Super fun too.

Last one is spot on - who are you and give me confidence to buy from you - great point

I bought a low mileage VW and everyone said I'd paid too much but when the EGR valve went just 3 weeks later I was so glad I had a warranty when the garage picked up the tab for a £1200 bill. Low mileage cars can be troublesome as diesels aren't meant to be used on school runs and supermarket trips......go for a higher mileage one that's been used for it's intended purpose , motorway mile munching 👍 Someone mentioned avoiding cars with mismatched tyres.....don't overthink this one guys. Replaced all the tyres on mine at purchase to Bridgestone Turanzo's....super grippy in the wet so aquaplaning not an issue.....being a front wheel drive the front tyres take acceleration stress , steering and engine load so wear much quicker. At the MOT these needed replacing but the main dealer only had Falkons they reassured me were just as good as the Bridgestones.....first change. Then a puncture in the rear that was unrepairable meant a second change and me running 3 different brands....I opted to do this as the tread depth on the other 3 tyres didn't justify a full reboot. I do intend on replacing all these tyres once I've had some wear out of them for some All Seasons all round.....does me having 3 brands on the car make me cheap ? I think not 🤣

Brilliant video. My 3 Year old BMW (motability) went through G3 auction and is now for sale at Cargiant in London. I’ve seen 5 year old ex motability with 600 miles on them but I’d rather an average mileage one as at 600 miles it’s grade 5 and never been hot!

The owners ones is a valid question. If it’s had loads of owners I wouldn’t touch it, i get your point. But to me it just looks like the cars been passed down to bad fault.

Interesting points around the number of previous owners. I’d argue though that more previous owners increases the statistical probability of at least one of them having not looked after the vehicle. Factoring in one of the reasons you give for folks getting rid of their car (not being able to afford the running costs), you’re then presented with the issue of the car having been run on a shoe string for consumables and maintenance… I do agree though that a ‘one owner car’ isn’t always the holy grail it’s made out to be, for example if it’s a Nissan Juke that’s been used since new as a school-run/supermarket car, neglected and considered a means-to-an-end rather than something to look after and cherish.

You should do a daily "rant" video 🤣🤣recently subbed so catching up on past uploads good stuff👍🏼👍🏼👍🏼

"One owner" can be a blessing or a curse, it all comes down to the owner. Some owners just ruin cars, so the longer they own it, the worse it becomes. You make a good point, 10 enthusiast owners who love their vehicle for a year each, makes a better buy than one disinterested owner who's had it for 10. For example, have never sold a car in worse condition than when I've bought it, because I appreciate cars and respect the engineering, designing, and production techniques that go in to producing them. Buying a car is fun. Selling a car is not fun.

First vid of yours ive seen and nearly didn't click. The caps in title made me think you were gonna be angry type but you're likable and told me some interesting stuff despite me having no intention selling cars, I just like working on my own.

I totally sympathise. I've bought every car I've ever owned from independent dealers and I have had zero problems. Even new vehicles aren't perfect (I've bought plenty of those, too) and if you're buying a used vehicle, well... It's been used. Get over it. Know what you're buying. Know that dealers are making a profit from it. And accept it. They're providing a service: You want to trade-in. They do it. You want some come back. They provide it. They're not out to rip you off. Business should be mutually beneficial: Car dealers (mostly) aim to give you what you want and make a living out of it. It's a two way street. Don't be unreasonable.

I'm not in the trade but I have bought and sold a few cars in my lifetime, and motorcycles. These points ring true, I may have been guilty of some myself, before I started watching used car business videos. Dealing with the public is never easy, and these days car buyers' expectations have been raised to unrealistic levels by consumer TV shows, and the like.

I've just bought another car. The 'How much for cash' phrase has evolved into 'How much if paid in full' (Bank Transfer). One Dealer did offer a discount (Less hassle for the financing). It should be remembered that it's free to ask.

I always prep questions i know the answer to . Vetting the dealer is more important than the car . Dodgy dealer equals dodgy cars

Great stuff! Couldn't help smiling all the way through. (You were also right about some dealers ruining the reputation of 'the trade' for everyone else.)

I enjoyed that - well done!

Brilliant video, So true.

I sold my car to webuyanycar with a known fault - when I took it they never asked any questions and were just interested in the bodywork and any lights on the dash etc. I suspect a lot of people do the same - but at a certain price point in the used market is a minefield - but I enjoyed your rant.

I told a dealer i had another one to look at (true), but i phoned back and left a deposit two hours later. It's perfectly reasonable to look at two or three options.

Just found your channel keep it up really enjoyed it 👍

True story, I was there. Customer enquiring about a Ford Escort RS2000: 'Has it got a stereo?' Dealer quick as a flash: 'No, but there is room for one!'

Some people are great at taking pictures, traveling 200 miles and could not see the damaged seat (rip in leather) and the damaged mirror ( fancy one all, blind spot, heated and light) could not use it. Wasted a day and fuel. I now get a personal video or video call.

Customers have the right to ask questions. If you do not like being asked questions about a purchase, then you need to find another job, simple as.

Rubbish, dealers want you to take out a loan for the car as they get a cut, that is why they do not want cash.

Great video love watching them, when i was about 20, over 40 years ago i seen a big old merc fot sale, i asked what does it do to a gallon/ H e said if you haave to ask that then you cannot afford it/ Job done

Great vid, but in all honesty in all the cars I’ve brought in my life time never asked any of those questions except once I brought a bmw 1 year old with 3k on the clock and rang up to make sure and they said it must be a typing error and is probably 30k. A week later still advised and rang up again and asked for them to check the car odometer and it was 3k so gave a deposit on the phone and brought the same weekend I’ve also sold loads of cars and definitely get told they are looking at others which is a sign to me to offer discount now !!! So they don’t go away to see the other cars, but I always price my cars lower than most as I’m selling privately and most often and not sold within 2 weeks

Good to see some dealers being open,you, Matt at high peak and chops garage.Explaining to Customers is better than being evasive and slippy.

As a customer I ask annoying questions you mentioned above. Not for malicious reasons but because you’re not simple buying a car you’re building a potential long term relationship. If you click (feel respected) with the dealer and feel they are interested in you as a customer highly likely I’ll use them for my services, repairs and then future upgrading to next car. Once I find a good dealer I’m loyal. My bad experiences have always been with with dealerships. Recently I was ready to purchase next car and went to three main dealers and all showed little to no interest. Ended up going to an independent dealer and had fantastic experience and bought one of their cars.

I can tell you one that IS very important: Number of owners. When I ask how many owners I am sick of answering the question, "Why does number of owners matter?". It matters becasue when you say 13, I turn on my heels and walk away. Comprenez?🙂

I understand why some buyers ask those questions as when you pay over a certain amount, you expect a degree of trouble free motoring. I always like to know whether it's been a Hire Car or a Taxi. I would hate to buy either, especially a Hire Car as I've driven many and treat and drive them like I've just stole it. I've just spent 15K on a Passat R-Line Diesel and it has a few electrical Gremlins like offside DRL not working and the Offside Rear door not locking. Company I bought it off, have it booked in tomorrow, to fix both with no qualms. Providing a courtesy car too while they fix it. As long as it is sorted I have no issue.

first thing to do when looking at a car from a dealer is check that dealer out online. a good dealer will have a good rep, sure there will be bad reports from disgruntled buyers, but then some people will give a bad report if the cars not sold with a full tank of motion potion. I find it easier to simply send an email asking will they fix any MAJOR issues if they occur. the reply email is the best warranty you can have. a hidden/masked fault wont last the 3 months you get warranty, so if somethings going to fail it will fail pretty quick. stuff you can expect to fix yourself are usually windscreen wipers, bulbs ,wheel balance and tracking ,oil change and a really good valet. best advice is research the car, like the merc c class rear subframe issues, i learned that one the hard way.

24 owners, 185k miles, no bargaining with price because I’m a car trader and everything I sell is fantastic…..this is the type of attitude that put people off buying cars n handing sometimes vast amounts of hard earned cash over.

I won't deal with people that won't do cash, that's when I buy and when I sell. I'm not interested in using banks and that's only a last resort. If someone won't give me cash for a vehicle they can fk off.

I have a 60 plate insignia and I bought it when it was due 1st mot ex motability car when I got it just over6 thousand miles and now it only has 45 thousand miles on it and I'm one of those people soon as a warning light comes on lol and ive full service history i am 60 years old and think it will be my forever car unless I win the lottery, another good post well done

Like you I think one of the things that annoy me the most is being woken up an hour before I intended to and my brain starts with the what if's. Make sure the dog is properly tired before you put him to bed is my best advice..

I once had a used car dealer try to convince me that the Jaguar XJ he was selling had a full dealership service history. When I asked about some specifics of the history, he said the documentation got lost but that it did have full history. He said I could get the full documentation from the main dealer after I purchase the vehicle. If that were true, he should have done that himself beforehand to save a potential customer the hassle of doing this.

He forgot to mention car dealers make a lot of money selling you credit deals....I paid cash [bank transfer] and the dealer actually asked me to take out a loan anyway just for a short period and then clear it....er..no...he gets a bonus for the credit deal and you get the hassle of sorting it out later....sounds good to me.

accusatory, perfect use of the word

Are you really a used car dealer, Joe? You just seem so honest, straightforward, and really nice 🙂

Joe any a vice on starting up I can see you only been doing this 2 years that's crazy how well your business is goingi have lots of questions, did you take over the dealership what was it before and how did you start up maybe show everyone how you started etc in a video, keep it up love the channel 👍👍👍

Top 10 Tyre kicker questions..... Whenever I want a car, I check the history BEFORE even going to see it. I always do a car vertical check. I always know what the insurance will be before I buy a car. Doing anything less is just bone idle.

Fancy being asked to count legal tender money. Whatever, next. Sounds like your job would be great without those pesky customers 😂

It annoys me when sellers complain that you ask if they are prepared to lower the price before viewing; if the asking price is too high there is no point travelling 50 miles if there isn't room for negotiation. My other pet hate is dealers refusing to accept a 'cat' car in px or valuing them at 66% below book. We are supposed to live in an age where we re-use rather than discard and there is no reason to reject a properly repaired and presentable car just because it had a new wing three years before.

the reason why we want to speak to the seller is to get a feel for the seller also ive looked at cars and have told them im looking at another to get a feel for which one you like best could be a technik and a s line and you wanna test both for comfort you dont know until you test both but i have an idea what you mean

You mention warranties, Problem with warranties are, some just aren`t worth the paper there wirtten on...same with the with "cap" insurance. Addmin fees is another extra, why not just put it on the screen price of the car ?.. Another deal breaker for me is, I don`t buy a use car with only one key, dealers expects buyers to pay £150 plus for one... so with addmin fees & the possible cost of a key, that`s another £300 quid.

1. I Just want a quick price for my part exchange!! 2. What’s your best price!! 3. I’ve seen the same car cheaper elsewhere!! 4. Elsewhere is giving me more for my PX!!

For how many owners I have been on the other side of that where a trader has knocked the price down as they said it was a lot of owners!

Good vid. 🍿🍿🍿 I've never bought from a secondhand car dealership before so I'm on KZfaq tryin' to suss you guys out 😅

Interesting video but I couldn’t stop smiling at the ‘horns’ protruding from your head Joe!😅

Glad someone has said this. The phrase "cash is king" is nothing more than a quaint old comment. I'm so tired of people saying it recently

One that I see quite often in private adverts is "Starts first time"...... Yeah mate, its meant to..... Its like a throwback to a 1980s Auto Trader

Sadly today clocking cars is far more common. The rise of people getting cars through finance deals that restrict their mileage means people often get mileage "adjustment" companies in to adjust their mileage before service and MOTs so nobody knows it has ever been done. This way they can not pay for excess mileage and keep their costs to a minimum. There are hundreds of companies in the UK that will do this for you at your house and wherever for as little as 50 notes. You can also find videos of how to get the right kit to do it yourself on KZfaq....

Good video Joe my morning fix. I can see why some are annoying but sometimes people are nervous and less savvy and it is ur job selling cars and they are customers so they may ask 50 questions as annoying as it can be they need answers and explanations. I have asked a few myself lol 🫣 I get asked silly questions all the time at work as annoying as it is it’s my job and I get paid to give them the info they desire. Keep up the good work lads 💪

For 3 - I think people think a car that’s changed hands a lot meant the people who owned it hated it 😂 but it’s so much more than that. Certain cars, like a little sporty number (coupes, convertibles etc ) are often changed as people’s needs change like they have a family, or those 6ft 4 men get fed up of folding themselves in half and hurting their backs **Jeremy Clarkson springs to mind** kids grow up so parents don’t need the big people carrier, or maybe the little hatchback is too little now. There are so many reasons and few reflect on the car

Nice video. The "how many owners?", should strictly be "How many keepers?" as this is what the V5 records. It could be a family owned car passed down through three siblings, but only actually owned by one person. However, I digress; If a car is 3yrs old with seven keepers it might raise a red flag with me, but 15yrs old with seven keepers, not so much.

Best tip. Last tip. Motor trader to motor trader

Just watched a YT video, 2012 VW Passat. They drove from Morocco to London on a single 77 litre tank of fuel. 1500 miles. £30 road tax, and they paid £2500 for it. Fuel economy is the one thing that I always research, along with road tax. My V50 1.6D estate is £20 a year. 55 mpg. Over 8 years I have paid £160 in tax. Most other cars are £200, so I would have spent £1600. £300 would be £2400. When it comes down to running costs tax can form a huge part of the cost of owning the car.

Informative vid I absolutely hate car dealers. These people think they are the only knowledgeable people who deal with cars and the rest are just plums. Yet you want our money to keep in YOU in business. Just listen to the buyer and deal with it. Its part of the trade. All we want is a genuine car. A dodgy trader will sell you a car for the sake of selling . Ive dealt with some awful businessmen, tricky traders. I've even put myself in trouble once or twice to teach traders a lesson. You should only sell items that you would buy yourself. Sorry for the rant. Lol

I love cars, but buying from anyone is so stressful. Car dealers acting like I'm being difficult for asking questions or wanting value for money really piss me off. I'm happy to walk out having taken up their time. I've met a couple of decent dealers who seemed to understand my perspective, though, and I highly valued their time and attention. Maybe they talked shit about me when I'd gone, but at least they were professional during the deal 😂.

My pet hate is people that spend their last penny max themselves out on a monthly payment then don't have any penny to repair a used car that eventually WILL break in some form or another

I always ask for a refundable deposit, because if the car is not ready when quoted we may need to buy something else where. Had one awaiting parts for over six weeks, know one's fault but had a customer waiting for an SUV automatic booked out for hire. Once we say I'm going to buy it that's it but need the car asap, as losing possibly 68 pounds per day.

Nothing worse than dealing with the general public

Hi..I would argue the 'how many owners' .As someone who has had performance cars for decades I am and have been put off by performance cars with 10000 miles which have had 6 owners..! Has it been tracked by different people at different levels of skill and driving ability...etc etc..I think a lot of the other questions you quote are just breaking the ice between the customer and the dealer and so are said automatically..for example to talk about the car appears more realistic than asking you what you bought at your local Tesco with your nan last weekend...

We're low mileage specialists so your 7th point couldn't ring more true! Good content 👌

How many owners is definitely a totally normal question - it doesn’t mean I think it’s bad at all if it’s had lots of owners - but if there is a nice car and then I find out it’s a 1 owner car then that’s a bonus. If I’m going to buy a car I’d like to know how many owners it’s had - it’s just a factor to consider that’s all.

V5 - Be all over it, if the dealer claims it is unavailable or fobs you off walk away. DVLA - check it out online. Was once sold a decent looking used VW from a main dealer that was in fact a Cat C. Returned it immediately and fortunately was refunded. Cat C and D cars being sold on are far more common than you think.

We’ve been looking for a new car for my wife and I might have to use all of these questions next time as revenge .One of the main dealers asked for some details about the car she wanted, she said not white or black, must have a reversing camera. The two cars he went and showed us were white and black and neither had reversing cameras in the spec presented. 👍

As the owner of a vanity number plate. Do you find it frustrating when somebody is looking to buy and p/x there car with you,but havnt had there plate put on retention yet. I ask as while the plate change is instant over line ,the log book still has to be posted to and from the dvla and ongoing postal strikes can delay by weeks the arrival of the p/x with the correct plate and owners details on it.

them: "How much to insure?" you: "somewhere between £50 and £50,000"

I don't sell cars but i do sell on Facebook market place most people are sound but you do get them. A lady said she was coming straight away to buy some chairs and didn't turn up .

Motability cars are often low milage and they include (insist) on anual services and pay rebates for well care for cars. Motability is the biggest car buyer in the UK and they all end up at auction after 3 or 4 years.

I bought a four year old car that had a lot of owners. Turned out that quite a few of them were salvage yards and insurance companies and it was impossible to trade in.

How much is it going to cost me to insure i only have 2 TS offences on my licence

Sure …. All in good fun and stuff…. When most (normal) folk talk about terms for a cash payment, they usually mean paying by bank transfer, rather than via a finance package.

my old dears 2012 i10 13k and 1 owner is immaculate!! its her pride and joy only nips to sainsburys in it lol

Why is the mileage so low = It breaks down so much it not worth using.

LOL so true all of them in trade 35 years and heard them all

used to sell really cheap cars from home and people would still ask is there a warranty with it🙄

You said tongue in cheek but it's an interesting insight into human behaviour, and how you source and sell cars.

How about this Joe (thoughts), I ask recently ask some dealers for VIN number of BMW's I am looking at (last seven characters specifically), so I can see the manufactures options on a vehicle in question. 9/10 dealers said no!? Why dealers so afraid of giving out a partial or full (publicly viewable anyway!!) vin number? Would you do it?

Cash isn’t king for the reasons mentioned but also because the dealer then won’t get a kickback from the HP provider. How much is it to insure is a silly question. Period. How many owners is a silly question, it’s irrelevant, the service history matters much more. How much without a warranty is only relevant if an extra or extended warranty has been offered. Where did it come from, silly question, doesn’t matter if it came from the moon, condition and service history are far more important. Never say “there’s no rush”, it’s likely they’ll believe you and you won’t see your vehicle for weeks!. Why is the mileage so low?, because it hasn’t been driven much or it’s been clocked at some time In it’s life, check the MOT history for clues (free online) or do a basic HPI check for £5 I’ve got another one to look at = your car is too expensive. Refundable deposit isn’t a deposit. It won’t break down will it is a silly question.

Basically, you don’t like people asking questions. You just want them to walk in and say we will buy it for exactly what you want for it and I will take it away right now. 🤣 entertaining video though