Yes, it's Monday, and it is dark outside, but it's NOT Monday night. Somebody needs to go back to elementary school 😒.

Yes, but if that's what they wanted, they would gave accepted the assigned room, right? 😁

@@fdm2155 If it's on your second floor, then yes, but the woman was not a Karen at all, it was a misunderstanding.

That's what I was thinking

Btw if you are going to roast Americans for their floor system, please mention your region as well. In East Asia (where I live), we call the ground floor first floor as well. This is not one of the "America vs. the rest of the world" kind of thing.

​@seize4085 I'm in América, central america, and we use lobby/ground floor system too

Yeah that's what I would've said lol 😂

THATS WHAT I WAS THINKING!

was wondering why she never said that.

Lol that's what I said

IT WAS MONDAY MORNING!

Yes, it was 1:30 am

fr I was just about to comment that

True😅

…maybe Canadian? Or Bermuda

but then she'd be really happy when she got to the second floor and realized that was what she was thinking when she said first floor

That's why the ER staff never say that it's "quiet".

Ah ok so Your balcony is what we call a Covered/enclosed Patio in America some homes have them

@@ajplays7241 On a first floor you can´t have a patio because you're not ground level. It's a balcony because it's in the air. First floor is the first one above ground floor, where the entrance and reception is placed.

@@marianaamoedo5942 um hey are you dumb? Because in America the first floor IS THE GROUND FLOOR!. They label things differently and in most American hotels first floor means ground floor. We are only talking about AMERICAN HOTEL SCENARIOS. so other hotel labelling from other countries are not applied.

@@marianaamoedo5942 Sounds like a European thing. In America, the floor that is on the ground is called the first floor.

@@tommoore2012 It sounds weird to us in South America, but we're very much influenced by Europeans. We start naming them from ground floor up, it´s even named PB in elevator buttons (planta baja) or 0. Below PB you get SS (subsuelo) for underground or basement.

It's very simple. The hotel is in the US where the ground floor is called 1st floor. The guest isn't from the US, she is from a country where the ground floor is the ground floor and the floor above the ground floor is the first floor. So both sides with their own understanding of what 1st floor means and the lack of understanding what it means from the other person's perspective ends up in this kind of clustefuck.

​@@xYonowaaruactually, you're not correct. Jessica has had guests before that were English and when she does she puts on a very nice light English accent. So she would have done that for this skit. That she didn't indicate that the guest is from the United States. And since the guest said that nobody ever understands her on this, she would be well aware that the United States considers what some Europeans call the first floor is what we call the second floor. After the first misunderstanding she wouldn't have had any problems. She's just a Karen

@@LKMNOP She never demanded something in compensation, she isn't a karen. She is just someone who made an impossible request either because she fails to understand it doesn't exist, or because there's a misunderstanding (ie. she thinks patios aren't walled in and balconies are patios that are. Or the other comment about 1st floor not being the bottom floor but hotel somehow thinks it is, is a very likely contender too), and the issue solves itself once everyone are on the same page and defined each term to use the same nomenclature.

​@@LKMNOP English people are not the only ones that call it the first floor...

That is coldest split level in the United States. Houses were very popular built that way in the '60s and '70s.

Hotels have check in times and it's not 1:30 am 😂😂

A group of guests under 1 reservation had arrived in 4 rooms. And the last day at check out the guest wo booked all 4 rooms refused to pay 1 room becuse "his friends didn't liked it and had to move to other accomodation (not in house because we was sold out)" And he told me he was ashamed because he booked this room and we gave him these bad rooms and he can't look in his friend eye. In reality he booked the cheepest rooms while other rooms was still available too. And while his friend moved out didn't let us know until check out and didn't bring back the key. I tried to explain him why he have to pay, but after half hour I gave up and I simply refused to argue with him. I switched to a calm corporate voice and told him over and over that he have to pay and I can't help. He throw some money at the desk which wasn't enough. The manager was not available but later when he heard about the situation he didn't let it slide and with a lawyer got the money trough proper legal ways. I hope my english wasn't hurtful.

I saw your Q&A video that answered my question above. After your heads up that it’s a nightmare to put on, that it smudges really easily, it transfers EVERYWHERE and that it stains your skin, I’ll be giving it a miss and sticking to my nude lipsticks 😂

Idk man some people think their perception of time is always right.

@toomanyobsessions9910 oh trust me, I know all too well

I mean ya

I haven't seen a single hair colour she DOESN'T look good in.

@@patricklyons794 Agreed, but the ginger really suits her skin tone.

@@I_am_Irisarc I'm partial to gingers, so I'M certainly not going to complain if we see Jess in more ginger wigs.

I would have asked her to take a seat in the lobby. I'd be more than happy to check her into her room in about 13 hours.😅