Thanks for that, really appreciated.

Thanks, Sarah, if I helped then my work is done 😀 I find the simple way to remember is press twice for a power change. Once just shows your current setting and the second makes the change. I hope you enjoy your new Ribble, which has come just in time for better weather and greater freedom.

Thanks Roy. That’s helpful. Looking to get back into longer distance cycling after a 20+ year hiatus!

@@sarahbowles4660 good luck with getting back into it. If you ever have other questions I shall be pleased to help.

My pleasure. Lots of summer riding ahead.

😀 I’m pleased to have been of help. As I don’t use the app I just leave the power switched off when I don’t need it. Only once I start using power do I switch to white when power not needed.

That’s good to know, thanks, Simon.

Thanks, David, that's good to know. I was confused by the minimalist instructions too.

Thanks, Nick, it’s good to know it helped. That’s a fantastic bike you have there. I wish you many safe and happy miles.

New bike day is always exciting. That Bianchi is a thing of beauty, so extra special.

Thanks, Bob. I hope you love it as much as I do. It’s also reassuring to know that Ebikmotion give great support in needed 👍

do you have a constant display and will it drain the phone with the app on?

@@Zxcv-q2f hello, Bob. I don’t use the app when riding, so I can’t confirm. However, my understanding from what others have said is that the app is battery hungry. I keep my phone in my rear jersey pocket and found that it disconnects from the bike in that location. If you want to use the app to check remaining power, it’s easy enough just to turn it on when needed. However, I find the iWoc light gives me enough information.

@@RideWithRoy Thanks Roy, I thought it would be a drain so will treat myself to ; www.ebikemotion.com/web/mahle-pulsar-one-the-smart-display-for-x35-systems/

Hello Bob. I asked my contact at Mahle who told me there are no problems with Pulsar 1 supply, it’s just a case of a dealer ordering one for you. I found a Scott dealer in the UK that could supply a Range Extender when others couldn’t, so might be worth trying to find one of them in your neck of the woods to see if they can get the Pulsar. Good luck!

@@RideWithRoy Thanks Roy, very good of you to check out. Found online from Germany should be arriving this week 🤞🏻

I think the idea of the minimalist iWoc button is to keep controls away from the handlebar and make it look more like a road bike. Indeed, I usually have to tell people that mine is e assist. I believe that Ebikmotion also make a handlebar controller which I’ve seen on an Orbea,

Bonjour Hubert, je suis très heureux que cela vous ait aidé - cela en vaut la peine. J'espère pouvoir me rendre dans ma maison en Haute-Vienne en décembre. J'adore votre pays.

@@RideWithRoy et moi j'habite a Millau, dans l'Aveyron! You write very good French!

@@caussenoir I use a very good translation app - Deep L 😂

@@RideWithRoy Very good indeed!

Thanks, Roland, that’s really interesting and will be useful for many. I’ll see if I can get hold of one for review.

Thanks for your support, it’s much appreciated. The blue light is a mystery. The only blue light I get is when I connect the app through Bluetooth. If it’s not your app connecting maybe it’s someone nearby. You clearly have some additional functions to mine. If you are really stuck I would strongly recommend contacting Ebikemotion direct. They are super helpful and will sort you out quickly. With regard to mudguards, I would expect the SKS Bluemels to fit if your tyres are less than 35mm www.halfords.com/cycling/bike-parts/mudguards/sks-bluemels-olympic-racer-mudguard-set---700-x-35mm-460252.html?dwvar_460252_colour=Black. They are horrible to fit, but very good. Sounds like you are enjoying your bike regardless 👍

@@RideWithRoy ty. Yes the blue light is blue tooth(had the bike a month now)... Loving the bike still.

I look forward to that too, Erika 😃

Hello Ron, tell me about knees! I recently discovered that I can’t run any more😩 However, my GP said that cycling is great for the knees, especially an e bike. Interestingly, I sold a high end Giant carbon bike with Ultegra Di2 to buy the CGRe. I really didn’t like the carbon frame and felt much more secure on my old Fuji Aluminium frame. I’m more interested in long distance rides than speed, so the weight benefits of carbon were wasted on me, and the disadvantages, one of which you experienced, worried me. As for comfort, the CGRe is ideal, especially as it was specified to suit my body shape. If you are able to go to a Ribble facility to be measured it will be worthwhile. My last ride was 100 miles and I was still comfortable at the end. The 35mm tyres run at lower pressure that the 25mm on my carbon road bike and that helps with comfort no end. I hope this helps.

Thanks Angela. I don’t use the app but I do know it has to remain switched on and connected to record. Like you, I record on my Garmin and have that connected to Strava. The app is good for showing your battery charge state and any fault codes, but for navigation and ride recording I don’t rate it - plus it eats the phone battery power. I also found that I would lose the Bluetooth connection if the phone was in my back jersey pocket. I hope that helps but feel free to come back if you need further help.

@@RideWithRoy thanks, I thought that was the case. I did record one ride and stopped for a rest and didn't realize that because the battery switches off after so long, the rest of my ride didn't record . I won't bother using the app unless I need I to check the battery or for faults. Thanks for your help

That doesn’t sound like anything I’ve ever come across, Rudi. When riding with the app connected does it show a fault code? You could check that the sensor and magnetic ring, next to the cassette, is clean and isn’t damaged. My video on removing the back wheel shows this. The only thing I can suggest, other than that, is to is contact a local Ebikmotion dealer, so that’s any dealer whose bikes use the X35. It probably just needs a firmware update. Alternatively, contacting Mahle direct would be a good idea. Please let us know how you get on, either on here or ‘Ride with Roy Subscriber chat’ on Facebook. Either way, it shouldn’t be a show stopper and you have a beautiful bike.

Are you using a Range Extender, Linda? The slow flashing, or pulsing, is usually associated with charging. When a range extender is used, the main battery will charge when stationary or above 15.5 mph. When this is in process, the lamp will pulse quite slowly in whatever colour charge state the battery is in. If it’s not this, I suggest connecting the app to see if a fault code appears. If there is one, let me know and I’ll ask Ebikemotion for you.

Hello Frank. If you were in mid range (amber), you would have to go through red (high) white (neutral) and then to green (low) as you can’t go backwards. It sounds a chore but in reality it’s second nature once you get used to it. That’s the small price we pay for having an e bike that looks like a normal gravel bike.

I don’t actually use the app, Dan, but looking at the Mahle website it does show speed, plus much more mahle-smartbike.com/app-web-connectivity/ Hopefully someone on here will be able to comment on phone mounts, but I do understand that the Quadlock is probably one of the best. For info, I use a Garmin Edge for all my needs.

It certainly doesn’t work on the Garmin Edge, Neil, as the X35 needs Bluetooth 4 or above. I had heard it would connect to the Wahoo. However, as my son was visiting today we tried it on his Wahoo Bolt and couldn’t find any way of connecting that either. I did read about a device that Mahle have developed to allow connection with the Garmin. This is it wilier.com/en/world/eshop/equipment/ant-conversion-kit-mahle-x35-ebikemotion-system. It’s a bit pricey and requires removal of the iWoc button to install the kit within the frame. Personally, I get all the power information I need from the iWoc ‘traffic lightsk, so I won’t be buying one. With the increasing number of bike manufacturers using the X35 it’s something Mahle need to improve so that market leading head units are compatible.

@@RideWithRoy I have a Wahoo Elemnt Bolt and confirm that it can be connected to the X35 system on the bike, which then gives you the options of an on-screen display of battery charge, assistance mode (given as Eco, Trail and Turbo for Green, Amber and Red modes respectively) and estimated range remaining. No modifications at all required to the bike or the iWoc controller. Wahoo retrospectively updated the Element/Bolt firmware a little while ago to support these functions.

@@RideWithRoy Thanks so much Roy for looking into this for me. This confirms what I thought. I agree the compatibility issue is something that needs looking at. I have since learned that Orbea’s gain bikes since mid 2020 have the ANT+ kit built in because they include a mini head unit called a Coachman (I think it is a small Wahoo). I have a hunch that Mahle don’t use ANT+ as a default because ANT+ broadcasts itself everywhere and could be connected by multiple people leading to the ability for someone else to control your bike? I have heard the Garmin 1030plus supports the Mahle X35 but I think that is too much of a bike computer for me. I think I’ll see how I go with the Coachman when the Orbea arrives. I’ll get a cadence sensor though. Once again thanks and please also thank your son for trying his Bolt.

@@TheRoybeasley Interesting, is the Bolt connecting via Bluetooth or ANT+ Roy? As I mentioned, Orbea's mid 2020+ Gain's all have the ANT+ conversion module built in apparently.

It connect via Bluetooth and Ant+, same as the Garmin. Neil. Something I would suggest you buy is the Varia Radar. I won’t ride without it now.

Depends on terrain, your weight and how much you pedal. If you work on an average of 40 to 50 miles you won’t be far out.

Yes, Patricia, as long as the bike is switched on and in the white neutral setting it will still be connected. It uses hardly any power in that condition so you’ll not notice it.

I’m afraid I’m going to fail on this one, Keith - it was only a matter of time 🙂. Assuming you are asking about an app function, you would be better asking Mahle customer services for advice, as I don’t use the app.

@@RideWithRoy Thanks anyway..I have been on to their help desk but so far not very helpful, maybe my request is lost in translation as the site is in Spain🙄..cheers..Keith. BTW I’ve had some issues with some of my followers on Strava and have deleted some and unfortunately I deleted you by mistake! So if you want to follow me again you will have to send me a request😊

I’m surprised by that, Keith, as they do have excellent English speakers.

@@RideWithRoy I think I’ve cracked it! Once you start tracking a ride with the Ebikemotion app the limit of the range is displayed in one of the maps by sliding the

You’ll get the gist if you play around with it, but you must start the activity first😊I don’t give up easily🙄

Was the light pulsing while plugged into the charger, Carole? If not, it probably wasn’t charging. Also, a white light would normally mean it was fully charged - do you remember how much charge it had left the last time you used it or was it put away flat? I have heard it said that a long press of the button can help, but I’m afraid it sounds very much like a dead battery. If the bike is still under warranty, I would speak to the dealer. Even if it’s not, I would advise emailing Mahle support direct. Even out of warranty they are obliged to rectify problems for up to six years, although outside of warranty the onus is on you to prove their fault. I’m not suggesting you’ve done this, but people sometimes put a bike away over winter and forget it. Lithium batteries don’t like being left fully charged, or dropping below 20% charge, so It’s always advisable to check the battery halfway through winter. I would normally suggest checking the bike with the app, but if there’s no power the app won’t connect. I’m sorry I can’t be of more help so I hope you get support from Mahle.

@@RideWithRoy Hi and thank you so much for your reply. The light was solid white, I'm afraid you might be right regarding battery. I can't remember what level the battery was when I last used it but I don't think it was flat. I've tried to call the Mahle e bike number but sadly it doesn't connect. Do you know the email address at all? I'm getting conflicting messages saying an address that my email returns. The back is out of warranty but it's only done 174 miles, 23 trips in total. I hope I can get it sorted out as I was looking forward to getting back on the road again. Thank you again Carole.

@carolekavanagh2276 try this one, Carole, mahle.support@heloo.com

Thank you.

@carolekavanagh2276 you are very welcome, Carole, I hope they help you. That email address was given to me by a Mahle contact. If it doesn’t work let me know and I’ll try to find another.

Thank you, Heiner, and welcome from Germany. There is absolutely no need to use the app if you don’t want to. I only use it to demonstrate for videos. The ‘engine’ parameters should be set to 100% when the bike is delivered, and it’s my recommendation that they are left at that.

I have just asked the same question of the support people at Mahle. They tell me level 1 gives up to 100W (40% of max), level 2 gives up to 175W (70% of max), and level 3 gives up to 250W (100% of max). Where it gets confusing is that in the app, the 'motor mapping' function will show that all three are set at 100%. You can reduce one or more of these if you want, so for example if you set level 1 to 50%, it will give you up to 50W (20% of max), rather than the 100W you started with.

@@philwoodhead564 Thanks for the information - in the meantime I have retrofitted my wife's old reliable and light travel bike with add-E - sustainable and reliable, we are very happy with it.

Both the same. I call it neutral as it’s a term most people identify with. It just means there is no drive but the system is on. This means that if the app is used it will remain connected, whereas if the system is turned completely off it will disconnect.

There is a removable panel in the base of the tube. The only time it would need to be removed is at the end of its charge life, which I understand is 500 cycles. It is recommended that a dealer carries out the replacement.

@@RideWithRoy Thank you. I've been wondering about this ever since I saw this type of e-bike on the road. :)

@@philipcooper8297 I’m sure you’re not alone, Philip 👍

Good point to make 👍 thanks

Yes

The purple flashing is a fault warning, Bill. In time honoured tradition, switch everything off and try again. If that doesn’t work, connect the app and see if it’s showing a fault code. If it persists, try riding the bike for a short time and try again. The purple light makes an occasional appearance but usually goes away after the off and on treatment or some more use. If not, you would need to contact your dealer or, Ebikemotion customer support, who are very good. As for charging, I’ve never timed it but I would guess 4 hours from almost flat. I have charged overnight, so left it on more than the recommended 5 hours, with no apparent ill effect, but try to do it during the day so I can keep an eye on it. As you probably know, part charges don’t count as a full charge cycle. Charging a half full battery only counts as half a charge, so I top mine up after every ride. It’s also worth noting that you should wait for the light on the charger to turn green before disconnecting, even thought the white light on the bike is no longer pulsing. The most critical thing is not to charge any Lithium battery at below freezing temperatures. This could make it difficult for those keeping the bike in unheated buildings. One way around this is to put the battery on charge as soon as you’ve finished riding, as this will have caused the battery to heat up and the ongoing charge process will maintain the heat. However, if I was needing to regularly charge in below freezing temps I would go for a removable battery type bike. I hope to make a video on battery care and am currently researching it.

@@RideWithRoy thanks! New bike and I am learning. I think a owners manual with detailed explanations would be so helpful , but dealer told us their are no manuals and to get it off the web. Poor judgement IMO.

@@billcoulter9879 I also like a paper manual but that’s the way the world is going, Bill. I also hate those manuals printed in every language under the sun, so electronic does at least solve that. This one from Orbea is a particularly good one www.orbea.com/downloads/products/BLUE-PAPER-GAIN-ALU-2018-2019-EN.pdf. Since your question on charging, I am now in discussion with Mahle Ebikemotion and have also asked questions of Panasonic, who manufacture the battery. I remember being a bit unsure to start with but you’ll soon get used to it. In the meantime, I’m more than happy to help.

@@RideWithRoy THANKS! That link was helpful. Figuring out and remembering all those colors and number of button presses , and length of time to press on the control button is confusing IMO. Personally I think they need to break it out to perhaps more then just one single button. A least now I have a pocket reference guide thanks to the link you shared and my printer.

With any battery if its a phone , ebike , laptop . Once the battery is 100% turn off the charger . Never leave a battery charging more then it should as it won't last its lifespan . The battery will last u longer and never leave in very cold conditions .

Thanks Alastair. It’s precisely because I’m in the UK that I prefer to use miles. After all, our speed limits and distances are in miles and not Kilometres. Each to his/her own I guess. Most of my friends use Km but there’s just something about doing a proper century that means more in miles. In future I’ll use both measurements as an on screen caption as a gesture to those metric riders 🙂. Oddly, I only use metric for all other measurements 🤔

Green 60% Amber 80% Red 100% I leave Red at 100% as when I need it I need it all 😀

Thanks, Philip. Beautiful part of Leicestershire for cycling you live in. The first thing I would check is that the rear wheel sensor and magnetic ring are in the correct position and aren’t damaged. This can happen when the rear wheel is removed to repair a puncture. I made this video about rear wheel replacement that shows the ring and sensor kzfaq.info/get/bejne/paldnLhmx9S4YGw.html. If it’s not that I am guessing it could be a faulty sensor, in which case it would be best to have this diagnosed by any Ebikemotion qualified mechanic. Alternatively, you could contact Mahle direct. If you need any further help you are welcome to email me ridingwithroy@gmail.com

I forgot to mention that if you connect up the Mahle app during a ride it should flag up a fault code, which will help narrow it down.

Thanks for the advice Roy, much appreciated. I’ll take her bike for a test ride myself, before going through your suggested diagnosis procedures and onto a qualified Ebike (Mahle) mechanic.

@@RideWithRoy The bikes in our nearest Lapierre dealer. They told us they’ll have to run a diagnostic on the electrics. Likely cost £30 - £500 depending on what the cycle mechanics identify to be the problem.

😱 let’s hope it’s the lower amount. You may well know this but If it’s under 6 years old you can make a claim for not meeting reasonable expectations. Worth considering if it’s expensive.

Thanks for your input. I’m not sure how this differs from what I said. The important point I make is that selecting white after red provides a neutral setting, which allows the power to be totally disconnected while maintaining the app connection.

@@RideWithRoy 1:20 'Green is showing us we are in the eco setting'. Green here shows system is ok. Not trying to be pedantic, not trying to find fault: like I said this is a good post Roy. Enjoy your ebike.

shredjoe1 no problem at all with constructive critique and I’m pleased you have taken the time to make your point 👍

Hello Roy, I've had my CGRe for just over a month now, and ridden 500+ miles. Your video is really helpful, thank you. I'm still getting used to white = power on and white flashing = standby. Last Saturday I rode less than 20 miles in a strongish wind , stopped for coffee, checked the app and saw that I had already used 50% of the battery. I turned it off for most of the next 25 miles, but judicious use of power saw me home.

Simon Medaney thanks, Simon. Mine has just had its 1st birthday, so I’m now used to getting the most out of it. If you have a look at my range extender video you will see that I managed 100 miles on the main battery alone, while heavily loaded. Much of that ride was into wind, but not too much climbing. Were you using full power? If I was using full power, 40 miles would seem reasonable, depending on variables such as weight and climbing. The beauty of the CGR e is that it’s light enough to ride without power, so you will get used to managing power. Please keep in touch and let me know how things develop for you.

After a while there is no need to look at the button as it can be done just by feel instead. I guess with a handlebar mounted controller there is a need to look as well. I like the sleek lines it provides 🙂

That’s a good point, this system is on a few of the bikes I’m considering…many thanks

It’s worth looking for something with the new Mahle X20 system. It’s more advanced and lighter.

Same as your tyre size

Less of an issue than you might think. Gear change remains the same, on the bars, but power change requires a button push. As power is usually less frequently changed, due to the lightness of the bike, the rider is more likely to be taking their hands off for signalling. Mahle do supply a bar controller option, but the button makes the bike look less like a traditional e bike.

Bonjour, Gilbert, merci de l'intérêt que vous portez à mes vidéos. Je vais adapter certaines d'entre elles pour avoir des sous-titres en français. Comme il s'agit d'un processus assez long, veuillez me faire savoir lesquelles vous souhaitez que je fasse en premier. Je vous souhaite une bonne journée.

Gilbert, j'ai ajouté des sous-titres à cette vidéo. Pourriez-vous s'il vous plaît le tester et ensuite je ferai tous les autres.

Bonjour Gilbert. Tous maintenant avec les sous-titres français sauf un avec lequel j'ai des problèmes.

I think it’s like anything unfamiliar, Jerry, but once used it becomes second nature.

That’s annoying. Have a look at this video as it’s could be that you didn’t put the wheel in correctly and the wheel sensor isn’t picking up the movement. Mahle X35 Rear Wheel Removal/Installation kzfaq.info/get/bejne/paldnLhmx9S4YGw.html

@@RideWithRoy I've located the washer lug in front of the axle so its out of line with the sensor🙄 Thank you so much 🤣 Gain F40 my son just gave me only 650mls Didn't realise how good quality they actually are😎 Subscribed

That’s good news, glad I could help 😀

​@@RideWithRoy Still doesn't work 😢

That’s great, you just need the weather to ride it now. Details of the app here www.ebikemotion.com/web/ebikemotion-app/

@@RideWithRoy cheers Roy

Roy any advice on mudguards for the bike? I thought I could get some in the store at blue water today but they didn’t sell them. I tried in Halfords but they didn’t have any that fitted and said I should look online, what sort of measurements should I be looking out for? Sorry m8 I’m not very good at this kind of thing. All advice is greatly appreciated 👍🏻 your videos were a big help in me choosing my bike

I prefer SKS mudguards but needed wider for the Ribble. I got a cheap pair of Halfords own brand which are okay but not a patch on SKS. The main requirement is to match your tyre size. Assuming they are 700 x 35, then SKS Bluemells Olympic Racer should be ideal. Cutting the steel stays is a challenge, but once fitted they are easily removable for summer.

@@RideWithRoy I’ve looked at the SkS range but they all seem to have an attachment on the front mudguard that needs to be screwed into the top of the front fork and my bike doesn’t have a hole in the top of the front fork for that kind of mudguard. I’m gonna check out the ones you mentioned. Thanks for getting back to me m8👍🏻

Thanks for the question, Roy, but you’ve stumped me because I don’t use the app. I would imagine that the the changes remain, but I’ll ask my contact at Mahle and get back to you with an accurate answer.

@@RideWithRoy Cheers Roy. Don't put yourself out to obtain an answer - I only took delivery of my CGR Al e yesterday (same colour as yours!) and have yet to ride it at all. I'm trying to get an understanding of the whole system before I do - It's just the way my thought processes work.

@@TheRoybeasley not putting me out at all. I’ve sent my contact a message so should get an answer Monday. I’ve never bothered changing the engine settings.

Hello, Roy, my contact has confirmed that changed engine settings are retained when switched off.

@@RideWithRoy Cheers Roy - I took the bike out for her maiden voyage today (I've never ridden an e-bike before). Initially I was a bit unimpressed by the level of assistance available in Green mode. Until I powered up my phone and connected the App, to discover that my earlier fiddling about with the App's settings had indeed been "remembered" by the bike and it was giving only 40% assistance in that mode! I've since had another play - including connecting from a totally different phone and can indeed confirm that the engine settings *are* stored on the bike and that there is no need to keep the App running on the phone all the time you are riding. I'll be moving up to the next level soon and connecting my HR monitor to the App/bike, meaning that the level of assistance will automatically match how hard I am working! (Gotta love this technology!)

And long may it continue! Mind you, drug dealers seem to use them with impunity in the UK.

As my specification may not suit you it’s best to check out the Ribble bike builder website. That will allow you to menu price a bike to your specification.