Thank you so much for this detailed video. I just fixed my 13-year-old Whirlpool side by side refrigerator. The ice in the door was still working but the water stopped about 2 weeks ago. I had about decided to replace it rather than spend money on what could be the first of many repairs, considering its age. I had already fixed a problem with the drain in the freezer that was clogged using a KZfaq video so decided to see if I could figure this one out as well. It took me about 45 minutes to complete but a lot of that was because my tools are out in my workshop in the barn, and I had to make two trips. (I know better than to just bring one drill bit.) Plus, I have arthritis in my right hand and that makes things a little slower as well. So, thank you again for saving me either the cost of a new fridge or a service call/repair. Gratefully, this 69-year-old handy woman.

Thank you for your detailed video tutorial! My 20 yr old Whirlpool side by side refrigerator has the same problem as in your video. The ice dispenser has not been working for the past 5 years, but is still making ice, just not down the dispenser, so we just open the freezer door to get ice. You are a god send. Thank you very much again for your detailed video.

Adam you are my NEW BEST FRIEND. My water dispenser stopped working...And as you've showed..the bits had broken inside. I did exactly what you showed step by step. I drilled and anchored with long screws ...HALLELUJAH the water dispenser worked!!! Not bad for a 61 year old girl :) Thank you for your kindness in helping people like myself that would go into bankruptcy hiring "fixit men" to fix what I can with your help. Your Mama should be proud!! Many many thanks!!

I had EXACTLY the same problem with two broken posts on the ice dispenser switch side and one broken post on the other side. I did EXACTLY the same repair and got EXACTLY the same results. We are happy that we once again have ice delivered through the door. AMAZING. Thanks for making such a helpful video.

Thanks for your subversive work! You help us get around the industry's traps. Sears charges $20 for this designed-to-fail plastic part, surprisingly cheap considering pricing of other parts (their Chief Greed Officer must have overlooked this opportunity). Your fix is genius!

Thank you for this video. It was exactly the problem I was having. Fixed my 20+ year old refrigerator. I thought I had a bad auger motor and was struggling to figure out how to get to it. I'm so glad it was only a broken switch housing.

Thank you very much. This was the exact problem my ice dispenser was having. Your repair technique was easy to follow. It fixed my machine and probably saved a lot of money !!! Thanks again.

Perfect solution to a problem that has been plaguing me for about 6 months! I figure you saved me a lot of money. Thank you very much!

Adam, thanks! Thanks to your video, in about 30 minutes and with 1 screw I had my water dispenser working again. My model didn't have 2 little grooves under the front trim. Instead, I had to remove the drip tray and then 2 screws that held the black trim in place and then was able to pop it out. Great narration, high quality video, and well detailed. Glad I stumbled upon it before digging around the back of the fridge by the water line.

4 yrs later and still a great video! Fantastic Plastic Parts put there to cause a service call no doubt. Got my fridge working in no time! Was a good time to get up inside there and clean. Thanks Adam

Thanks for this fix. Could not believe I found this video with my exact fridge and exact issue with the broken plastic bracket. The screw solution works great. Saved me an expensive repair if I had called Sears.

Thank you, Adam, for taking the time to show me your repair procedure. I just fixed mine the same way saving about $35 on a new refirgerator bracket. 8 years and you video is still helping people. Thanks again.

Thank you so much for creating this video! I had just bought a $140 replacement auger motor and was very disappointed when it didn't fix my problem. Then I found this video, followed your instructions to remove the front panel and found that the plastic posts had broken off just like yours did. I reattached the switch with screws and I now again have ice dispensing from my 15 year old Kenmore refrigerator! You're a life saver!

Thank you young man! Out of three videos yours actually showed in detail how to remove the face plate. The water switch , micro switch, clicks but no water. The ice switch stills works for a frig that is 17 years old. I will order a new Whirlpool switch on Monday. Thanks again ! Ole ED

I went months without a working water dispenser because I was dreading calling a repairman and I was sure it would be a difficult, expensive problem. I decided to take a look myself and came across your video. It turns out that the problem you identified and fixed in this video is exactly the problem I had. I fixed it myself and the cold water tastes sweeter than ever. Thanks for taking the time to teach us.

Great video! I also had exactly the same problem. 3 of my 4 posts were broken and one of the retaining hooks. I used #4 machine screws with lock washers and nuts, which by the way are just the right size to go through the holes on the switch. My wife was ready to go shopping. Fortunately your video helped me dodge a $3000 dollar bullet. Thanks a bunch.

It's your attention to detail that makes this a great video. Good job.

I just finished this job after watching your video. Worked out perfect did everything almost exactly the same except it was not necessary to unplug all of the other wires from the front panel.

A HUGE THANKS! Not only did you help me diagnose the problem, but your directions and video of the solution was terrific. Thanks so much!

Great video Adam, excellent communication all the way through.

I know this is an old post but it helped me immediately. My husband had taken the ice maker apart and found those exact little pieces had broken off. We fixed it by using some small tie wraps instead of screws. The fridge/freezer is about 20 years old but still working like a charm. Thank you!!!!

I have a Kenmore side by side bought in 04 and the ice dispenser stopped working. Saw your video, fixed it and voila! thanks!

THANKS ADAM! Just finished the repair and the ice is flowing again. I did one thing different. Didn't have any screws lying around so I went to the hardware store and bought 4-40 x 1 1/4 inch machine screws, lock washers and nuts. 4 of each of these. Then drilled two 7/64" holes where the pins were located. the 4-40 screws slid right through the holes, spacers and micro switches. For $1.85 both switches are now fixed. Again, thank you!

Thank very much Adam, easy to follow video and I fixed my ice dispenser thanks to you.

Thank you Adam, took about 15-20 minutes in total. I didn't need to remove all the wires from the bracket, only had a problem on the ice maker site (so far). It's amazing how many people had this problem. So far in addition to this I've had to replace the optic sensor on the ice maker twice. Thanks to KZfaq, guys like AdamDIY and online parts dispensers I've probably saved $600 in repair house calls.

Thank you! I followed your instructions and easily fixed my broken ice dispenser.

My friend, you are a life saver..!!!! I was changing the water valve in the back for the ice maker, and decided to look into the ice motor, that has not worked in 8 years.!!! Your tips were spot on, and I would not change a thing from your procedure. The only thing I did was break off ALL of the puny little fingers so I would never have to go back in there!! Thanks again

Thank you! followed this exactly. The only hiccup was my fridge did not have the screws to hold the entire white piece in place and it was too low to hit the switch when depressing the dispenser arm. Found some screws and secured it up high enough to hear the click, put it back together and it worked. Great video, easy to follow. Thank you so much!

I really learn how simple it is to fix my ice dispenser watching your video. Thank you!

And it just worked for me! This video is the gift that keeps on giving!!

Thank you for your HELP your video is the BEST I found with the detail you gave us to fix and to know the workings of the unit.

Thank you so much for this awesome video! It was really helpful to find out why our dispenser wasn't working (it was exactly the same as yours, the plastic bracket broke off). Instead of going the DIY route we bit the bullet and bought a new mount off of amazon for $9. Thanks again for this awesome video!

Thank you, took me about 10 minutes and now the wife is happy. GREAT VIDEO !!!

Woot! This is exactly what was wrong with my ice dispenser and now it's fixed! Ladies of the house were annoyed about being without crushed ice so now everyone's happy. Going to cancel tomorrow's $140+ service repair appointment. Thank you so much!

Disassembly instructions led to ability for me to diagnose and find a temporary fix to the problem. Thank you!

this was a great fix for my half-baked repair I did a few years ago with zip ties. In my case the mounting plate for the switches had play in it so the switch had to be moved forward a bit. great idea with zero cost!

This video was spot on. Thank you so much. Like Scott Neader below, I left the wires attached so the repair was even easier than advertised. You are doing the public an excellent service.

Thank You for giving me the tutorial on removing the front panel to inspect the switches your instructions made it easy. I was able to replace the switch myself...

Super helpful video...thanks so much for your fix using screws in place of the broken plastic pieces. Worked like a charm for me!

Worked like a charm for me on our 18 year old Kenmore Coldspot Mod 106.50509990. Very similar to the fridge in the video though ours has two screws under the drip tray that must be removed to take off the front panel. Thank you so much for taking the time to record the video. You saved us a big repair bill.

IN short, Excellent u-tube video AND advice. The plastic tabs were broken so I re-secured micro switch with two screws like you showed. Again, excellent advice Adam. The job went just like it did for Jeff Crockett.

Hey Adam - you ARE THE MAN!! I watched your video above and switch repair/check. My problem was that the ice dispenser did NOT work. No sound, the light did not come on when the lever pad was pushed in, no sound of the auger turning - nothing! The water dispenser works perfectly, the light works, etc. The ice maker works great! So, I noticed that you said check the 'switch' on the cube side of the frig. . . I did and I noticed that the 'hammer head' was NOT contacting the small switch part on the upper side of the switch when I pushed the ice dispenser lever inward. You said if you push the little black portion on the switch and you can hear it CLICK - the switch is probably good. The switch 'clicked' . . . so I assumed that the switch was good! The switch needed to be pushed upward in order for the 'hammer head' to make good solid contact. I had to drill a small hole on the bottom of switch (white plastic that hold the connector in place to the switch) and put in a 1/2" long screw to hold the switch upward. It worked perfectly, the ice dispenser WORKS GREAT again THANKS TO YOU!! Butch Derksen-Duluth, MN. Saved me $150.00 service call. . . .

Very helpful. I have frost buildup in the freezer around the ice dispenser port. I've isolated the cause to the ice dispenser flap not sealing around the ice port. Watching the removal of the dispenser assembly was very helpful to me. I was able to replace the damaged/worn parts and eliminate the frost buildup. Thanks.

Thanks man you are genius! we have the exact refrigerator and ice dispenser hasn't worked since we moved in our new place. just decided to search on KZfaq and l found this helpful video. For some reason the z shaped spacer was missing from that particular side, so l have to run to Lowes and improvised a flat nylon washer, I put 3 together put my screws in and it worked perfectly. I only have to spend $2.18 for both screws and washer. I don't usually write reviews or comment but l was really amazed by this. Thanks Sir!

THANK YOU, THANK YOU, THANK YOU! Your concisely detailed instructions and helpful hints were perfect. I was able to save my family a pretty penny thanks to you. You’ve definitely got a new subscriber here! 🙂

Very informative and great DIY repair!!! I did not have a small enough screws so I also used zip ties for a quick fix like one of the comments below. Hopefully the ice dispenser side doesn't break too, but if it does, I now know how to fix it. Only took me 3 hours, a drill with a small drill bit, and 2 zip ties. Life's great!!! Plus I found its better to take a picture of the wire coding side of the front panel to help with seeing what connects to what instead of a picture of the connected product. Keep up the good work AdamDIY.

Hey, I wanted to thank you very much for this video. When mine stopped working I started looking at fixes and didn't want to mess with the electronics in the front panel. I bought and replaced the auger motor but it wasn't the fix. I saw a lot of videos but none matched my fridge. Anyway, I found your video and as soon as I opened my front panel the plastic peg fell onto the ground and I knew mine was the same as your problem. I fixed it with random screws I had on hand and it works great. All this to say thank you for posting this video!

This was fantastic. I had already ordered the switch housing and it literally took me less than 15 minutes to finish the job. I also replaced the ice dispenser flap as I had begun to see ice build up on the inside (air leak). Thanks very much.

I love it when I fix an appliance. Gives me a real sense of satisfaction. It gets even better when my brother in law tries to repair one of his appliances without success and when he gives up and calls a repairman the repairman tells him the same thing I told him, information he promptly and bullheadedly rejected.

Thank you Adam. You are the MAN! Exact same issue in my fridge when I opened it up. Your fix worked perfect! High Five!

Thanks so much for this. Exactly what just happened to my icemaker side. Glad it's an inexpensive repair!

Thank you for your video. I also used a medium binder clip to fix. For me it was faster than getting out the drill I never use. You explained very well what the problem was. Thank again!

Adam, thank you for your video. I went to Ace hardware and purchased 2 machine screws, part # A56253, that screwed perfectly into the switch. Also, you used rust and lime remover to remove the hard water stains. I have used white vinegar to do the same thing. Takes a little longer, but the vinegar is non-toxic. Thanks again, you saved me a lot of time and money.

Had it fixed in less than an hour,I would've had it done in 30 minutes but it took me 30 minutes to find the right screws in the garage,thanks a million you save me money.

Thanks man! It's always great to know where the clips are on finishing pieces like this. Also used your screw idea.

I also fixed my water dispenser with two screws. What a great video. Thank you.

Thank you! My elderly parents ice maker on their Whirlpool quit, but the water spout still works. I will give it a try!

Six years later and this video showed me exactly how to fix the problem I had. My ice maker stopped working, and it was due to the switch being out of place. Thank you very much for making this video.

This worked like a charm - and only took around 15 minutes to fix!

Thanks! Helped a lot in diagnosing the issue. I opted for the new replacement part from SearsPartsDirect for $12.21. I figured all the plastic in the plate was bunk back then, and would go big.

Thank you for your well shot and well lit video. I just repaired my water dispenser thanks to you. I also appreciate the toilet bowl cleaner tip for cleaning the drip tray. (Although replacement ones are like $6 on amazon now.)

BIG TIME thanks, man!!!!! This TOTALLY did the trick for me as well! One switch bracket busted, one screw (with a li'l drillin') did the trick! INDEBTED!

Great solution with very thorough instructions and helpful tips along the way. My dispenser is the same model, and it turned out that exactly the same plastic posts were broken on mine as were on yours!

Thank you for the post.... I just fixed my ice maker thanks to you :) May God Bless you !

DUDE! AWESOME. Mine has been broken for over a year. I didn't do the whole screw thing, I used a medium binder clip!!! thanks, you just save me at least $100!

Thanks for the Video! Fixed my ice dispenser... I did the same thing but i used tie wraps which i bought at Harbor freight for a $1.00 a bag

Thank you. I just fixed mine thanks to you, but you are more adventurous then me. I used a small zip tie. it works perfect. Thanks again.

THANK YOU! Worked perfectly. Popped it off, screwed in the screws, tested it and popped it back on.

Thank you! Same issue and same process in fixing it. The only difference was that I was lazy and drilled the holes with the wires still in tact - bracket still on the fridge. Worked perfectly!

Thank you for the DIY. Me and my husband did this together and had a very successful outcome!

That was not built to last.Very resourceful approach.

You saved me big bucks! instead of drilling and disassembling, I held the switch in place and heated small stainless nails up and pushed them thru the holes. once again, thank you!

Your video from 8 years ago made this fix easy. Thank you!

Omgness!!! Our ice maker has not worked for about 2-3 years and I couldn’t understand why. I found your video and fixed it in a minute. Thank you! Thank you! Thank you!!

just wanted to say thank you. my Whirlpool's ice dispenser broke. it was identical to your insides. I did just what you did and now I can get ice again!

Thank you for this video - mine was a different model so the disassembly was a bit more extensive - but your guidance saved me a device visit plus parts. Thank you!

Thanks for the video Adam, mine broke and I was thinking of gluing it but that wouldn't have worked very well. Used your method today and it worked like a charm!

I had the exact same issue with the ice dispenser. You saved me a lot of time and money! Thanks so much!

I tackled this project today because the two plastic clamps on the clear plastic ice chute has become weakened to the point in which the top of the chute would partially fall and become stuck, allowing ice to flow even after pulling your cup away. You would manually have to re-position the chute back into place to stop the flow. To fix this, I bored two small holes and used picture hanger wire by wrapping, twisting, and tucking it securely around the plastic tabs onto which the aforementioned clamps once attached. During this fix, I found that the ice was no longer dispensing. Frustrated but determined, I got online and found this video. Once I removed the panel and wires (after noting and marking them with a sharpie), I noticed both white "spikes" on the ice dispenser were broken away. I don't know if they too had become weakened over time but nonetheless I'm certain that I inadvertently broke them by pulling twisting the panel while inspecting (be careful here!) Using your suggestion, I found two screws that were just slightly larger in width and length than the spikes and screwed them securely into place (through the existing holes in the spacer and the switch). Fortunately, I was able to pull out the white housing far enough that it did not need to be removed to complete the fix. I want to thank you immensely for recording this video...very admirable!! As with most DIY projects, I'm left wondering what was saved by avoiding a service call.

Great fix! Love the ingenuity. These parts can be $$$$$ for no good reason!

Thank you Adam, you saved us a lot of money, I was dreading calling a repairman, and saw your video, and even though you posted it several years ago, i was able to follow along and get my ice dispenser working again.....thanks again

Thank you so much for making this video. Broken pins were exactly what happened to mine. I'll provide one note that may be helpful for others... My fridge was a 2001 model whirlpool gold and my front bezel removes differently than yours. My drip pan slides out to expose two screws. You remove those two screws and the bezel just lifts off by lifting upward. This is a little easier than having to pry off the bottom first. Thought I would share in case anyone was having problems removing the bezel... Thanks again...

Thanks a bunch. My issue was the water dispenser, the ice dispenser worked fine. Yup opened the front casing and the switch was lose. The plastic holder was broken so the switch wasn’t pressed on. My front casing was easier to take of as i had all the cables connect to a white adapter that snaps on/off so i didnt even have to unplug each red cable etc. i used one of them zip ties and tightened the switch good in place. Hooked everything back together. Plugged back my fridge on and water works great! Thanks!! Great help!!

Just fixed my ice dispenser!!!! Thanks a lot. GREAT guide

Perfect video to fix my icemaker, I ordered the $16 bracket instead of using screws, but why doesn't the manufacturer make it with the screws to start with. It would last a lot longer, oh yea, then they couldn't sell you a replacement or charge for a service call by the company repairman!

Very nice! Exactly the problem with mine and your tutorial made the job much quicker. Thank you

AdamDIY, your video was right on. My water dispenser was not working and sure enough the 2 small plastic posts were broken. Patched it up and now we are not thirsty anymore...=). Much thanks

Thanks for the tips! Your fix worked great!

Yep!! That was a good video, I just fixed my ice maker... Thank You!!

I have the same dispenser with the same problem. This helped tremendously. Thank you!

Just saved me another $250 to fix the cheap plastic that keeps the ice and water dispenser switch in place, thanks Adam.

Your very good at showing and explaining.

the best explained procedure i have seen in youtube , specially because you did not change the plastic part you fix it and it was better and stronger

Appreciate it Adam! You nailed it. I had the exact same problem and with your video I had it fixed in minutes.

Great job in detail! You make it seem so easy.

Thank you for showing us how to open the dispenser! I never knew we could open it. I will see if my ice dispenser problem is a switch. Great step by step video.

Wish I would have stumbled on this before I bought a water inlet. I am going to subscribe. Thanks for the fix! Awesome!

Great video Adam - Many thanks.....just fixed my ice maker thanks to your video.....white plastic gizmo cost me $7.....Love not having to get a refrigerator repair person here just to fix these broken little white pins.....

Thanks for keeping this posted. Just fixed my Whirlpool the same way.

Thank you, Adam great job on video. You saved me a lot of frustration and time. My Ice maker dispenser was not working. It was exactly the same problem as yours. Thanks again and great fix. I think the screw modification was great ideal, probably more stable that original plastic post.