Excellent video. Thanks for sharing. Next time I pull a fridge out of swamp I’ll know exactly how to fix it.

there is no better troubleshooting video!!! thank you

You are a great instructor and very well laid out video instructions. Thank you very much!

@Bill Newberry - Thanks so much for the thorough review of the troubleshooting process! Turns out that I had either a frozen line in my freezer door or, (more likely) the cold water tank in the fridge. Some of the veggies in the bottom drawers of the fridge were frozen, so that was an important clue to the likely problem. I used a hair dryer on the fridge tank for several minutes, as well as in to the few areas of the freezer door that might reach the exposed water line. Neither of those efforts yielded an immediate resolution, but setting the temperature of both the fridge and freezer slightly warmer and waiting a day did the trick! Side benefit - taking off the front panel while I was troubleshooting the switch gave me the opportunity to do a thorough cleaning of the panel and drip tray ... It looks brand new, now! I also changed out the filter (which was overdue for a swap), thinking that perhaps it might be clogged up. Now I have a cleaner fridge/freezer, purer water, and saved big $$ versus calling in a repair tech! ;-)

Thank you for putting together a concise video that covers a wide variety of effective troubleshooting tips.

Thanks, the information you provided give me the knowledge to investigate my no water issue in a structured manner

I fixed it! Thanks for your help. In my unit the rate of water flow was slow. I turned the supply valve to the fridge on and off a few times and then water flow slowed even more ... to a drip. I found the problem was calcium build up in the brass fitting immediately before the solenoid. I used a drill bit of the exact size of the inside diameter to get the gunk out. It works great now. This video enabled me to isolate the problem to the solenoid. thanks so much!

Excellent video, very concise. Got mine up and running again. Thank you sooo much!!

This video helped me a lot to show how to remove the control panel and identifying the micro switch . I discovered my front white tab was broken off and the micro switch slipped under the cup paddle actuator. I rigged up a zip tie to hold the micro switch in place ,so the paddle actuator would make contact with the micro switch ,and now I'm back in the water dispensing business.Thank You Bill!

Thank you Bill, I went through your steps and got my water dispenser working again in about an hour. Keep up the great work.

Quick, to the point and you cover all connections and voltages. I couldn't have hoped to find a better video. Mine was a frozen line; My wife heard something about lowering the freezer and fridge temps, on the news, when we were expecting a hurricane. The idea was to keep it cold longer. only the storm missed us and now we're losing meat because we're defrosting the lines deep inside the freezer. Thanks Bill!!! (3rd time you saved an appliance for me)...

Great video! 2 things to save some time: 1) if your ice maker works it's not a water supply problem 2) listen for a click when you push the water flapper... Mine stopped clicking (IE stopped making contact) because my plastic holders broke. Taped that bad boy up with electrical tape and made the wifey proud!

Thanks, you saved us a service call and a bunch of money. We just turned up the temp a few degrees and whatever had frozen thawed out and now we have water again. Since we had just spent almost $100 on 2 new filters, I was not happy when it quit working. (I hope that refrigerator is not actually in use by anyone--it really is disgusting!)

Excellent troubleshooting video for this particular problem. Thanks!

Thanks to your video presentation, I just fixed my water dispenser problem. The mounts that hold the micro switch were broken so the lever was not making contact with the switch to depress it! Thanks again Bill!

Many thanks for the video - this was VERY informative and very well done. Great job and again, thank you!

Very helpful troubleshooting steps. Led me right to the issue with frozen water reservoir

Nicely presented. At least I now have a few ways to diagnose my issue. Thank You.

Thank you. Exactly what I needed.

Dude I think you just saved me a bunch of money and time assuming I can find the parts. Thanks!

Thank you. My switch was loose, I glued it back to its original position with double-stick tape. now works perfect.

This is a great video. Thanks

Having no understanding of how refrigerator repair, watched your video & was able to diagnose a bad switch bracket for my water dispenser. Thanks for posting

Excellent info, even was relevant for a bit newer model of whirlpool.

Excellent! The best!

Thank you!!! Like a lot of other commenters, my micro switch was also broken from the housing. I considered super glue but went with a zip tie instead. Works!

I was able to fix the water thanks to your video. 🙏 a lot

Love the video, you are a good instructor. Please clean the fridge for the next video it's nasty... LOL

Great video, saved me from a repair call. Like a lot of other commenters, it was microswitch that came loose from the holders.

Thanks for the video… my fridge had broken brackets that was allowing the switch to move. Your video saved me from a costly repair. Thank you very much

Well done!

THANKS FOR THE HELP!

Thanks for sharing... this helped me out!

GOLDEN... Thank you

nice job with great tips thanks

Excellent step by step diagnosis! (on the world's filthiest refrigerator). Many thanks, Bill!

This video was great! Thanks for the help

thanks for the video ... great help!

Very well done and thoroughly explained; thank you. My issue was the bracket itself since the plastic pieces holding the solenoid broke. $10 on Amazon so I just ordered another and all’s good.

Thanks to your video i fixed my water dispenser in 10min. . The switch holder broke and I used a rubber band to keep it in place. I reversed ther order of things to troubleshoot because the freezer was making ice so i knew the other components should be good. Thanks

Awesome Video. Thanks a lot for the help. God bless

Thank YOU so much. My moms refrigerator needs to be troubleshooted for this. Thank you again for sharing your knowledge of this. God bless you

great videos bill, keep up the good work, from Ontario ca,

Thanks for the help. My housing for the micro switch busted but I have the same set up so it was easy to fix. Thank you so much

Your videos are the best

Hey! Watched this for troubleshooting and got to the line from the front-bottom through the door. Must've iced up just enough to block it. Pulled it out, it cleared quickly from ambient air and put it all back together. The freezer has now been turned down a notch to the recommended setting in hopes that it doesn't happen again. Thanks!

Thank you for this video! I like your logical approach and it helped me to diagnose my issue - which was not covered in your video. My symptom was that no water would flow. If I removed the filter (using the automatic bypass in the filter housing), I was able to get full flow. At this point, I knew it was either the filter itself or the filter housing. In the end, I replaced the filter housing and everything is now working. It appears that the mechanical flow control valve built into the filter housing (actuated by filter insertion or removal) had developed a defect and could only work when in bypass mode. it did not work when attempting to route the water through the filter. I think you need to add this possibility to your excellent video.

you just saved me alot of money.thank you

Going to be troubleshooting mine tomorrow. The water comes out for about five seconds, then stops. Thanks for the tips!

Awesome vid Bill....thank you great help...

You are a God among insects. Thank you!

Thanks Bill! Mine ended up just being broken tabs on the board. $10 fix! Woohoo!

Mine was not working properly when I returned home from a winter week-end trip. After a minute or two, it worked again, but then the next day, same thing. So, I adjusted the temperature - as you suggested - because a frozen line seemed the most likely cause. And now it's fine! Thank you!!

THANKS BILL!!!!!!!

We appreciate your video and complete details it help us a lot keep on

I used these instructions and it worked, thank you. It turned out the hose from the wall to the refrigerator was squeezed off - crushed against the wall, so I routed it to let the water flow freely.

great video, thanks !

My issue was the pins holding the switch in place broke. Zip-tie did the trick. Great video!

Thank you Bill

very well done and very helpful. however what if it is control board issue? did not talk about that

Beautiful instruction Bill .. Mine was a simple frozen line behind the crisper like you mentioned .. back in business!

My man!!! Great video

Many thanks for your very informative video!! My water disp quit while it was dispensing and the valve solenoid coil went open. Wish I could buy you lunch, you certainly deserve it since I didn't have to trace it out it to find the problem.

Thanks bro. I just fixed mine. The family broke the clamps that hold that little switch in place. Gorilla glue to the rescue. But, I never would’ve known how to get inside!!! Thanks you!!!

Great video, think I would have clean fridge first

Thanks Bill, Those pesky pins! Had to order two plastic brackets to get one good one, but it did the trick. Thanks for your video!

Last night my water dispenser stopped working on my Whirlpool side by side. It gets heavy use but the fridge is only 4 years old. Thanks to you I now know how to troubleshoot it.

Dude, thank you!!! I tried to clean the water spout on the door, and it broke into little pieces. I didn't know how to get the panel off so I could replace it, but it was included in your video! 😁👍

Love the vedio and the presentation was good and I see what I was looking for. Thanks I will share my knowledge

Mine was the switch behind the front panel. Fridge is old. You pointed out not to break the plastic guides off. Mine were broken already from wear and tear, causing the switch to have "play" in it, allowing the lever not to be able to push the switch in. For now, 2 zip ties are holding it in place. We'll see... GREAT VIDEO!!! Thank you!

Good video, thanks for making. Viewers should be aware that when the dispenser cover is disconected, there is no power to the microswitch.

Thank you, I just needed to figure out how to take the dispenser cover off without breaking it.

very informative

Thanks man!

very good. Thanks.

awesome video, i will test the solenoid and frozen line at the same time unhooking the line on the front and pushing the water dispenser paddle, if water comes out then seleoind is working and no frozen water. i live alone and i cant press the paddle and watch the voltage on the back at the same time.

Had the same problem; water dispenser not working. Thanks to your video, I knew how to disassemble the front panel. Turned out the retaining tabs were broken off (cheap plastic) I replaced with some long skinny screws and it works just fine

Thanks! 🙏

thanks bill my problem was the mounts fir the microswitch broke and it dropped nothing a cable tie couldn't fix works like new thanks again

Thank you

Man Bill had the best videos

Thank u very much bro, u helped me so much

Hey Bill...what if the water flow is quite low? It takes about 30 seconds to fill up a small glass.

Man thanks! Video saved for future reference lol. My line was frozen.

My issue was a bit different, but easy to fix. I had contaminates get into my pipes. Specifically, the membrane of my water softener gave out, sending billions of little resin beads through my plumbing. While you might think they'd all end up stuck in the filter, that wasn't the case. The water valve inlet (first place the water enters) was loaded with this gunk. There must be some sort of screen or filter there. I spent about 10 minutes at the sink with the sprayer, shaking it all out. Got a TON of gunk out of there. Works like a charm, now!

Great video. I was able to fix my water dispenser, but my problem was that the microswitch holders broke and it had shifted down, making it hard for the paddle to activate it.

That was perfect 💙

All of your videos are excellent. They help me characterize the problem so I know what parts to check /ohm out.

Great video as always Bill. Just a tip so your viewers can eliminate a step, if the solenoid in the back is getting voltage or you can hear the buzz when you depress the water paddle you can then assume the switch is good.

well done

Thank you for this perfect explanation at the 6:52 mark. I watched the whole video and like knowing the progression of your thought process. But with that alone I know what to replace. I was filling an emergency water container and it suddenly stopped after about 6 gallons. I am curious why there are no warnings about running it for too long, especially when we are actually told to run 3 gallons thru after replacing the water filter. We have stupid warnings in life about not licking a light socket, keeping your head out of the way when closing the hood of your car, etc. But not for this?! :)

You are very knowledgeable and the video helped me. Serial killers everywhere know how to fix their corpse fridges now.

This is a WOW! Remove gasket from the PURELINE replacement cartridge then it will press in the 2 small white tabs (that you will see in place where new cartridge goes into); this lets water to then flow thru cartridge. Bingo-water dispenses again. Works for Whirlpool or Maytag. Best video after 1 1/2 hours search.

I don't care how the refrigerator looked, I like the way you demonstrated as you explain. Well done Bill and thanks for sharing!

That refrigerator is nasty! Thanks for the info!

Thanks for the info. It was those stupid plastic tabs that broke for me. Instead of replacing the entire plastic panel I drilled out the holes and ran small machine screws through the switch to hold it in place.

Thanks boss

great video.. my refrigerator dispenses the water but it is very slow.. what should I be checking to see how to increase the flow.. Thank you

Thanks for this informative video! Just this morning the water dispenser stopped working. When I press in on the paddle, it seems to already be pressed in. It does not spring back. I'm sure the refrigerator is getting water as the ice machine is still pushing out ice and refilling after. I may go straight to the part where you pried the front cover off. Possibly one of the posts may have been broken. Do you provide parts that we can order that were mentioned in the video?

Hi Bill great video and info. I have problem with Smeg sbs63xed do you know where i could find a repair manual for this as i am trying to remove the water dispenser at the front. There is no water or ice being dispensed and i think i may have a faulty switch/lever? as doesnt really make any click sound and no voltage getting to valves at bottom? any help would be most appreciated?