ITIL® 4 Foundation Exam Preparation Training | Service Level Management Practice (eLearning)

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Value Insights - Agile and ITIL Training Partner

4 жыл бұрын

Service Level Management is probably one of the most important practices ever. It acts as the glue between the Service Provider and its customers, at least if done well.
It considers Service Level Agreements (SLA), Operational Level Agreements (OLA) and Underpinning Contracts (UC) and has the goal to define service performance levels, which will satisfy current and future business / customer / stakeholder needs.
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Further resources of interest:
• The official ITIL 4 Foundation book: www.axelos.com/store/book/iti...
• ITIL 4 Foundation exam quiz: valueinsights.ch/-itil-4-foun...
• ITIL 4 Foundation Study Guide: valueinsights.ch/-how-to-pass...
• Claiming your cool ITIL 4 Foundation digital badge: valueinsights.ch/-how-to-get-...
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Пікірлер: 19

@valueinsights 2 жыл бұрын

Continue to explore ITIL® 4 foundation with our officially accredited ITIL® 4 eLearning at: learnify.anewspring.com/do?action=viewProduct&id=1 - 5.5 hours of videos, official exam and 7 mock exams simulations included.

@aaronglesener788 2 ай бұрын

Entire series has been so helpful, thank you!

@valueinsights 2 ай бұрын

Hi Aaron Wow, thank you so much for your contribution. I believe this is the most we ever received :D So I can honestly tell you that it is very much appreciated. All the best, Alex

@GalaxyCookies76 9 ай бұрын

UC: Underpinning contract

@MrDocSaturn Жыл бұрын

I liked your whip noises lol

@valueinsights Жыл бұрын

Thanks for your feedback. I hoped that it would make it a bit more fun to listen to. Cheers, Alex

@kmrsudhi 3 жыл бұрын

You are making it really interesting!

@valueinsights 3 жыл бұрын

Thanks a lot for the kind feedback. I am happy that you think so. All the best, Alex

@dshericemo1144 3 жыл бұрын

I’m watching all until I take the test

@valueinsights 3 жыл бұрын

That is great :) Let me know in case of questions. Cheers, Alex

@glicerinaldehid 2 жыл бұрын

Hey I would have a question where can we find some tests online before we would take the exam to test our knowledge level?

@valueinsights 2 жыл бұрын

Hi I would suggest to have a look at our dedicated article here: valueinsights.ch/-itil-4-foundation-exam-quiz We have some free mock exam questions and some paid. Let me know in case you have questions. We also have another video series with some more mock questions and explanations. kzfaq.info/sun/PLVzkjYR3xN1Veghx7WyvEL34y9vLlyKGO Cheers, Alex

@aliraza20003 2 жыл бұрын

Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate? A. Service desk B. Monitoring and event management C. Service level management D. Continual improvement Answer: C As answer is mentioned C but I think it should be D. Thanks for explaination in advance!

@valueinsights 2 жыл бұрын

Out of these options, D would be the most correct one, since Lean, Agile and DevOps all have a strong focus on reletles improvement, or Continual Improvement, as ITIL caslls it. However, out of all the practices, it would be Software Development & Management.

@GalaxyCookies76 9 ай бұрын

@@valueinsights yes the correct one is D Continual improvement