Thanks for watching, please follow me on instagram.com/gotravelyourway on more updates regarding this story!

A few months ago a friend of mine flew the same route with Vistara, Frankfurt to Delhi. He told me that just after takeoff a cabin crew asked him if he would like to be upgraded to business class just for €150. My friend told him he has only €100 in cash. He accepted €100 immidiately and put him in business class. He never recieved any upgrade notice or any reciept. He also knew that, that money landed comfortably in that cabin crews pockets.What a shame Vistara.

I haven’t read all of the comments, but what bothers me most about the service is, if they’re like this during an easy flight, I’d hate to think of what they’d be like in an emergency. Would they be focusing on passenger safety or only on themselves?

We need more aviation geeks like Josh, to stand up against airlines and show them what they are doing is wrong.

As an EX Employee of this airline i truely agree to all the claims done by you and moreover the middle management is least bothered about the customer feedback. They have hired kids as managers and given them power to run the airline and the lower management team is very well experienced. I literally hv faced this issue when we joined from one of the reputed airlines in India, JET AIRWAYS. By todays date more than 60% of Jet crew were terminated by those middle managements ego issues. I wish either the TATA Sons or the Leaders of this company to do a thorough check on these kind of Management posts or else the DGCA should intervene before it leads to a major CRM issues. I can assure you that almost all the crew operating in the airline are going through severe management pressure and lack of energy as you said in your video. I have seen Crew arguing and fighting in front of guests at many instances in regards to their rosters. Hope the aviation authority should reconsider the CRM issues in this airline. Hv a great journey ahead Cahill 👍👍

You just saved me from booking a business class (domestic) with these folks. I contacted them few weeks ago to enquire about the entire process, including lounge access, since I plan to travel with an infant. Not that I'm entitled, the agents were quite lethargic and, in your words, uninspired. Not helpful at all. But I thought may be I got the deluded ones and should give Vistara a chance. After repeated calls for different queries, it's almost always the same response (different agents). Then KZfaq recommended me your video, which confirmed my doubts. Lastly, they've made headlines recently for their bad service. The crew harassing you for your review? Wow! They should stop wasting their time getting back at you and work on their well-known pathetic service. All-in-all, I'm staying away from them. Thanks Josh. Good work!

That lady serving you could be the Ex Jet Airways employee. As jet airways had one of the high service standards in an Indian airline industry regarding service experience and many things. I am glad after complaining about certain things crew saw their mistake and made your remaining flight blissful.

Jet Airways always gave premium experience ofc with a premium price tag. I really hope the same management doesnt take over things at Air India considering Tata acquired it recently I wanted to fly with vistara next month, I am gonna book on a different airline now

As an Indian ,aspiring to become a cabin crew, I'm starting to lose hope on my dream cause seems like none of this country's airlines is trustworthy. What a shame for the country

Hey Josh well Done👏👏👏 I'm proud of you that you are standing up for the crew members who are suffering and illtreated in this company... I was also an ex-employee of this company and tried my best to make the management realise what crew members are goin through and the situation is worsening, But unfortunately I could not succeed as I had to fight the battle alone. This battle can be won only if all the crew members stand up together and fight for their rights or else things will never change. I wish all the crew members Best of Luck for the further Journey.👍

I suspect this is done intentionally by management to keep cabin crew beat down and cowed creating a toxic environment that has them at each other's throats instead of working like teams onboard and aircraft. There are many companies outside of the airline industry that practice similar management practices. It's awful.

Wow Josh this is an incredible and brave piece of work. Thanks for giving them a voice and not being another "Sam Chui PR Mouthpiece" - I hope this is gonna bring some changes to the airline!

OMG Tata manages this. I hope Air India does not end up like this. That way the past Air India would have been lot better.

Hats off Josh. Keep more of such reports coming in. The industry stands with you.

You should have amplified that Vistara crew's voice to avoid detection by the Vistara team. Since he mentioned he joined the airline in 2019 and his voice is there on your channel it will be easier for the Vistara team to find him. Also, really shocked to hear things happening in Vistara.

This video came as a shocker to me, I have always had a very pleasant experience with Vistara as I have mentioned before but it seems that they have been going really downhill off late. In fact, after seeing this video my respect for Air India has grown even more. I really pray that this airline improves soon. I could have never expected such a shocking experience from a Tata SIA airline. Just waiting for Air India to rise and shine again.

Josh is one of the few honest airline reviewers present. To Air vistara, it doesnt hurt to improve the service. Common indians deserve better service for the oney they pay. Thanks Josh for reviewing.

You tell them, mate. Josh's reviews are the best on KZfaq. He's honest and forthright. We need more reviewers like him

I recently traveled premium economy from Lhr to Delhi /Delhi-Lhr and I found the staff were not as professional as I thought they would be (compared to other airlines ) , and I just could not understand why that was . It really did puzzle me for a very long time .Thanks to Josh now I know why , and am very disappointed that this airline has gone this way

28:10 you’re probably one of the nicest business class passengers she’s had. One of my cousins used to be a cabin crew member for Air India and she used to tell me horror stories of how arrogant and entitled business class passengers used to be, so she probably was exhausted from dealing with their attitudes.

I haven't flown vistara yet, however everyone who flies them tell the same thing. On paper they should be amazing, but actually they disappoints consistently. On my recent holiday, Vistara has the cheapest and best timed flight and I really wanted to fly it. However couple of friends told they would take another flight than fly with me if I booked Vistara. We ended up taking Indigo paying a higher price. I thought my friends were nuts. But i can see what they were saying now. The whole middle management team is rotten(maybe even all the way to the top), Tata and Singapore airline better wake up. Gut it all and rebuilt!

I think vistara is going to be rattled by this vlog

Way to go Josh! Thank you for bringing out such issues to the world. Vistara needs to look seriously into all these. I mean What the actual fu*k? Totally unacceptable.

Being an ex employee all i can say is, The management team is full of inexperienced kids kicked out of other airlines for valid reasons!! However I’ve flown with the airline for over 3 years and no all these claims about splitting the money with rostering is all crap!! Yes but favouritism does play a part!

Love that you make such amazing honest content compared to sugar coating it. I had a horrible experience on emirates first class which deterred us from every flying their airlines again. The cabin crew straight up called my 8 month old child disruptive for crying during take off and asked me to control her as she was scared and flapping around a bit. I was a new mom at that time and was so scarred by this experience I would never want to travel with them again. Love that you hold the airline accountable for their actions!

When Josh flew Jet Airways for the first time, it was a disaster, and he even added how, the airline can improve its services....and the next time he flew Jet Airways, the crew was extremely welcoming & even served Josh a pastry...as an apology of their service the last time! Vistara, must learn from its mistakes & improve further.

Even my friends who joined vistara told me the toxic work culture of vistara. Even about the inexperienced people in the management is so true, Its crazy! I’m also surprised to see that they didn’t line the table, during service!

You are right about the attitude of the crew, I felt the same when I travelled recently. But the Aircraft was clean and the food was fantastic... Always love your videos, the way you present them. Big Fan of you Josh 😊

I’m a Vistara Gold member. Even took their credit card to earn points, trusting the Tata name. I’m general, the airline initial standards are deteriorated so far, that now a complaint is first met with “please delete the tweet”. I refused on occasions to delete my tweets, while sharing PNR details on DM (that’s the whole trick right? Send PNR on DM and take problematic conversations private). No resolutions, no attention, no improvement of bad features on app/website even after pointing it out clearly. You are right - the alternatives - Jet and AI - were poorer in comparison. Vistara perhaps imagined that shiny advertising and paid influencers will do the trick for them. What’s worse is that it comes from the house of Tata, which happens to be one of the best corporate houses in India. They should simply fire the current management and establish a regulatory structure for the new team.

As a Boomer I am really sick & tired of this disgusting corporate culture who does not give a crap about their employees but how they can skimp and still make money. Surprised they actually pay for good food! Hope you succeed with all of your intentions Josh!

Thank you for the most honest review I have ever seen. A company can spend millions of Dollars for the aircraft and they don’t spend a dime on the proper crew training. Shame on the senior F/A for not noticing the dirty seats. That was totally unacceptable. This airline will fail because some people were not doing their job.

Thank you josh for exposing Vistara Airlines. I think only you had the courage to take a stand and showing the reality to everyone. That what goes behind such a big brand like Vistara. But honestly it was much needed. Whatever the management is doing, simply thinking that we don't have any competition and no one is there who is looking at us so we can do whatever we want to do. If we like someone no matter if he or she is really working hard or not. We are going to promote him or her. And on the other hand people who work really hard on the flights but they are not in the buttering up business to the Crew Performance Team or to the Management are not being promoted because they just come, religiously do there work and go back. People like these who are the real heros are not being noticed and promoted. Your work will give strength to a lot of those who work really hard on flights and believes that one day there hard work will be noticed and they will get success in the company and grow because of there hard work and not because they were buttering the management. Keep up the good work Josh.👍

Very thankful for people like Josh, it can be very risky to put a video like this up but he has done the right thing and hopefully the much needed awareness is spread!

Josh, I’m a huge fan of your KZfaq channel, your work, & what you’re trying to do. Make air travel better for everyone. This was hands down one of if not your BEST video review and flight review and really showed your knowledge, experience, and dedication to your work. Thank you Josh. Keep making videos. We are watching. I hope you keep holding airlines accountable, making our customers experience better, & living your best life as an aviation KZfaqr 😇

Josh, you did a great job of putting this so everyone knows what to expect from Vistara. Let's see who wins, Improvements or Corruption!

There are layers and layers of incometencies and contradictions in this airline. They just don't respond to complaints. To graduate to a gold card, my page/record in their website showed that I just have to do one more flite. When I did that the number of flights I have to do to qualify for a gold card suddenly increased to 4. When I wrote a note to the customer division, I got a bland response saying its based on dynamic pattern. But what is dynamic, they keep it as a secret. Two weeks back my wife was nearly carried by 4 Vistara flight attendants to board the flight. She is a wheel chair passenger and they donot have a ramp at Bagdogra airport. So my wife had to climb up the stairs with great difficulty while all the passengers waited for my wife to finish her climbing. It was so emabarrsing for me and our daughter. When I asked the crew as why they don't have a ramp like Go or Indigo, they said it is because of security reason. What a laughable answer. When we landed at Delhi there were 9 wheelchair passengers and 4 wheelchair attendants. My wife had to literally fight for an attendant with a wheelchair. Interestingly, a crew proposed that one attendant can handle two wheelchairs simultaneously. How chaotic! Even if they provide 20 percent of what they advertise as Indias best airline, they would do a great service to both The Tatas and Singapore Airlines. Interest of the passengers come much later. I am still waiting for the responses to 5 or 6 well documented grievances of mine. And I am keenly waiting for Jet Airways to relaunch its services and enjoy my platinum privileges. For their self proclaimed superb performance I give 30 out of 100 to vistara.

Speaking of Oman Air, it would be great to see a video about issues with refunds you had. I'm having a real struggle with Air Moldova refunding my ticket.

Ya, you are right, Vistara has lost it big time. My flight from Delhi to Guwahati was rescheduled and they were unapologetic about it. I had to really fight to get a full refund for the cancellation. The worst thing is that getting through to their customer care center is itself a big pain.

Having travelled on the vistara domestic route I completely agree food is great rest is needless to say. I was literally annoyed by their staff behaviour too and more irritating is they always tend to start their flights too early than the scheduled departure time .

I LAUGHED ALOT WHEN I SAW THE WINE IN A PLASTIC GLASS🤣🤣

Great video Josh. Perhaps Vistara should learn from your Tunisair experience and realise that passengers are not prepared to put up with that kind of service/corruption, especially when they have a choice to use another airline. The corruption issues here are off the scale awful. Well done for exposing them in the most honest way whilst still being respectful. I’ve added my comment to their Instagram so let’s hope they do something about it!

Can we send the Stop the corruption message to Sam Chui?

Thank you josh for keeping it real and honest

Josh, Where did the original version go? Have you pulled it down and reposted?

Sooooo impressed by your guts! You’ve gone miles beyond travel info......actually helping end abuse! May God help you and bless you!

This is very disappointing! Vistara was my first choice for domestic flights when I am in India. Now I might have to rethink.

Get colonel Sam in, he’ll do a proper review of vistara, including amazing ground handler cabin hygiene too 👍

Great Job on the review 👏 👏 Have flown Vistara domestically quiet a bit and have usually found crew members to be mechanical. Just average service. The thing is we keep comparing them to the other rock bottom Airlines and say they are better of the rest. Now with Air India under Tata's wing one can only imagine what would happen. Air India is not much different in what is in this video. The previous management of AI did make sure that AI was doomed. Now both working together !!!!!

Josh 👏👏... Wonderful! It's always good to stand by people who needs help.

Thanks for a great review Josh, good to see the change of attitude of the cabin crew.

Oh my God.. i had a lady on flight from Mumbai to Goa & she felt sick in economy section & wanted to upgrade herself to business for better comfort but vistara ignored her paid request & simply offloaded her delaying the flight unnecessary by an hour. We saw her pleading to accept the payment for business class but the crew was more adamant not doing so..

you're probably the best aviation KZfaqr there is, and you're certainly not stupid or dumb, but truthful and unbiased.

It's very important that these things are taken seriously and names like Singapore Airlines and Tata do not condone such actions and instead get things working correctly, which they are known for which is utmost professionalism.

Tata's internal management has been chaotic since years now. This reflects in their products and services every where. anyway I find most of the woman cebin crew members in any air liner as rude and haughty as if each one of them are Miss Universe title winner...Actually are not even needed for a short distance travel...

I really miss travelling so damn Much. Thanks to Josh, I really feel like travelling. Thanks Josh for Completing my day :)))))

What do you expect from airlines from India which itself is an open air latrine?

Just having two meal choices in BUSINESS class on such a long haul flight is a disaster. Air India offers three meal choices in ECONOMY class. Very comprehensive and insightful review.

The crew rostering thing totally SHOCKED me... Never thought TATAs can do this. 😔😔😔

Josh, one of your allies has a series called "Brutally Honest", but I think you are the "Brutally Honest" one. Great job you are doing by reporting all the issues that damages the travelling experience. For those who love aviation, travelling is not just going from Point A to Point B, it is a whole experience. I know cabin crew work is not only serving coffee, wine or a meal, cabin work is also to protect us once onboard and lead all security proccedures when needed. But if we see all these issues with something so elemental like an onboard service, how will they react to an emergency situation?

It is the best Indian Business class indeed

@Josh cahill i too had a horrible domestic travel in Vistara from chennai to delhi.. The food was not cooked properly and the crew was under whelming... I think it's the same in the case of international travel.

For a Dreamliner that seems like a lot of nois, thought they are mostly quiet

OMG!! The Starbucks coffee in a paper cup and the cheap snack box is very low standard and poor even for a domestic economy class! And the main meal "choice" looked like a Premium Economy class meal no matter how good it was. No menus, no green salad served with the appetizer, no choice of breads, no choice of desserts, plastic cup for wine (was there a choice besides red or white?), no glass for water with meal, no drinks after take-off with nuts or anything offered, no after dinner digestif drinks like Cognac, Bailey's nor any other, and no amenity kit.... Business Class is not cheap nor inexpensive, so how does Vistara think offering a cheap product for expensive prices makes business sense?! I won't fly them ever, thank you Josh! Josh, you offer the best and only reliable reviews of airline service on the internet. Those others (we won't mention names) just promote airline propaganda and show a false charade of service not offered to the regular passenger. Great work, keep it up!

Long awaited review.. ending with Sam Chui was epic.. 😂😂😂

Reporting culture is from the book of emirates ! Exact same thing pursues rat u out to ur base supervisor instead of coaching the perpetrators like any other manager should . The crew lands back in. Dubai only to receive an email from base supervisor to come see them

It's shocking to hear about the corrupt practices at Vistara. They'll never be a world class airline if there is no meritocracy. I sincerely hope Vistara takes need and turns things around. They should learn from Air Asia.

Wats the current condition of Vistara on Pune-Delhi route? I m planning in 2-3 months.. any inputs will be highly appreciated. TIA

Josh, you do a great service to potential passengers of Vistara and any other airline with like practices. When I began flying many, many years ago in first class I well remember the lobster tails and fillet mignon; surf and turf. All that has changed. However I remember also the build up of ice on wings when flying in cold climates. Too our first airport was built of corrugated metal and had a large open flame space heater. Enough of my tales from the 1950's and 60's. Keep up the fine work, Josh. Bonne chance.

"Call Sam Chui and make a nice, juicy, fake review!" NGL that had me dying!!! 😂

I have also felt many times that the crew of most of Indian airlines miss the smile and charm in their face during their duty. I have always wondered why do they do like that... Indigo, vistara, gofirst. Mostly I felt with Indigo. It felt like they do it just to complete it. Nothing for the passengers. It is really disgusting. May be because of long duty hours, less financial benefits. I don't know. But if these are the reasons, then definitely airline operators should definitely look at it seroiusly. What is happening in vistara is absolutely stunning...

British Airways can be very similar. Some crew are just like family to passengers, top top service, others - well I think they worked in a Siberian Gulag before joining BA. In my experience legacy staff on long haul ( first and Club ) just know how to serve, the younger members, as you say are so wrapped up in 'selfies' and gossip in the galley they forget there are passengers in the cabin. It's all in the luck of the draw what you end up with.

Nice and honest review Josh! Well formulated constructive criticism without sounding like a snob, like most reviewers do (e.g. TrekTrendy).

Hi Josh you make amazing videos ❤️ Keep it up!!

To make amends, one must first accept that there is a problem! Vistara top management in absent on the ground and this further filters down to the floor. In their hub of Delhi I have rarely seen a Vistara supervisor or station manager around the check-in counters - even during rush hour! We are left to the contract check-in staff, who are another problem altogether!

I just had my flight with Vistara from Dhaka to Delhi last month. I must admit they have certainly improved their service here or may be it was just a good day! They were very generous and crew and other staffs were very friendly and helpful. Really enjoyed my flight!

Josh, GREAT investigating video. The video is so shocking and I hope all these corrupt staff will be watched and these behaviors will be eliminated all together. I know that Vistara did not accept your report. Instead, the airline should be investigating what was mentioned in your video. The sooner they clean up, the sooner the airline will be better for all.

25:50 Sam Chui just rocks up in the corner of a Josh Cahill video...

I have travelled in Vistara alot domestically from Delhi to Mumbai and from Delhi to Bangalore, it has never disappoint me. The sevice had always been great and amazing. You should travel domestically in Vistara not internationally. There is no good Indian international airline.

Were they playing the Free Bird solo as background music on the plane? It sounds like it...

I usually act like a Vistara PR, but the claims made in the video are very shocking and needs attention. The respect and trust that’s getting shattered year by year with service degradation - not nice for Vistara.

Disappointing to see that SIA may be unwittingly associated with corruption at Vistara. I wonder if they are aware of what is going on. I cannot imagine them going along with this and keeping quiet about it.

Its really shocking. It is more shocking to me as I work for TATA Group and I am really proud of being one. This is unacceptable. Vistara you are a rogue company and if you do not mend your ways you will be shunned by everyone. TATA is known for their employee centric policy, why dont you make it an automatic AI driven scheduler and weed out human intervention. I travelled from London and thought of using Vistara but after watching this video, I chose Qatar Airways as my travel partner

What a difference this channel is compared to over aviation channels , breath of fresh air , 👌

Sad, sometimes the truth is hard to take for some. Keep doing what you do. I look forward to each of your videos since my health pretty much keeps me homebound.

Josh you confirm my experience as well, Vistara was never a happy experience for me. Being a business run by two reputed names, it fails to stand for them. They can even deny you the seat that shows up on your boarding pass. The seat number can change between the check-in counter and the boarding gate. Only they can do that, and not have an answer why. Wish things change.

That Sam Chui dig was spot on😎

Just flew Vista Frankfurt/Delhi. My paid for checked in baggage was checked in by Air France from Valencia to Delhi. Just before boarding at Frankfurt made me pay almost 200 euros IN CASH for my checked in baggage before they would let me board! Complaints at head office got strange excuses cover up.

25:52 I like the subtle reference in the corner. Great job Cahill, thx a lot for informing us about these practices. Gonna be careful booking my next flight.

Thanks for showing the state of affairs as they are instead of glossing it up to look all rosy. Much respect for your genuine work. Vistara is such a disappointment in the indian aviation industry. Most of their crew has an attitude of entitlement without understanding and delivering on service expectations. They bring ego issues in their work culture leading to the downfall of the brand. Seems management is simply drawing fat salaries without keeping a tab on what's going on. Contine on this path towards disaster vistara. Jet airways pls come back soon.

Looks like the airline is totally F'kd up. The condition of the interiors is shocking. The downfall is the right word. I wish the management takes note of this soon, else it is going to be game over for them.

Loved the flash of Sam in the left corner when talking about KZfaqrs who work with the companies!

Great work here Josh. Very disconcerting to hear of corruption between staffing supervisors. Once you get managers bartering staff for sexual favors you know they’ve lost the plot. The demoralization of the crew must be at its lowest. Sex work is a valid profession if it is something that the individual has autonomy over. When your body becomes a commodity for what routs and layovers you get it is vexing to the soul. Once you engage in the practice it damages moral and is difficult to recover from. Other staff judge you, respect goes out the window. Everyone reacts in-kind. It all turns into bartering - this for that. I’m really proud of your work here. I’d much rather be impressed with you showing off amenity kits, immaculate surroundings, a selection of teas, and a caring staff - but without addressing the basics of human dignity for staff first none of the teas or topping off wine or grungy seat trays matter. What you have uncovered is vast. And you have used your platform to help. I applaud you. It is incredible how any flight gets off the ground under such corruption.

As someone in the customer service business, we often get overlooked when it comes to the front line. Some people don't realize how hard we work to please the customer and help enhance the customer experience. That being said, there is no excuse for bad or even lack of customer service. We're here to do a job, and if we can't or otherwise won't do that job, that means things must change. Whether it be with management or a change in where employees should be placed. Where I work, you get shifted around if you can't do a job. High valued employees are seen as the "everywhere" person, so we can obviously place them anywhere and they would be okay. Those people who come in to do their job tend to be the face of the company rather than those who come in just for their paycheck. When you go to a restaurant, people often just think of the food, but it's also the experience. Bad customer service means a lack of returning customers. Similar to grocery stores, mom and pop shops, airline industry, etc. Just yesterday, I was called up to help deal with a situation with a customer - just so happened to be right in front of one of our supervisors who just wanted to buy her stuff and leave. I never said anything condescending or rude, or even asked the person to "calm down," which more often than not seems to flare up an ego rather than check it. Matter of a minute or two, it was done. Customer was on their way, fellow co-worker was in a better place afterwards, and everyone else in line finally went on their way. The co-worker called me up and actually said "would you come deal with this? I'm about to lose my mind." lol

Awesome video Josh as usual!!! And love your Taiwan hoodie 🇹🇼🇹🇼!!!

Also I like the fact that, from the body language, you genuinely care about the performance and betterment of an airline. Thanks for sharing!

what's the name of that background music track?

Josh That was a really fascinating and informative vlog , I’ll be giving Vistara a miss if I ever get the chance to travel to India . Keep up your great work 👍

Hi Josh! Extremely important eye-opener, thank you for the review! Have admired Vistara planes many times in Delhi and Mumbai and, actually, had serious plans to fly with them either FRA-DEL or DEL-FRA this year. Won't do it now! Found parts of your report absolutely disgusting, and the references to prostitution should really ring the bells in the management! Have been travelling to India since late 1980's and also worked there quite some time since 1990 (flew several times with ModiLuft, Sahara, etc. in the 1990's - fond memories of these airlines, as well as Jet Airways and Kingfisher). Love the country & love the people just like you and, therefore a little off the point, cannot quite understand the few comments below about hospitality in Indian hotels, don't really agree. Have had some of the best experiences in my life in Indian hotels: Leela, Oberoi, Taj, Trident...they know how to do it with pride, dignity & attention to detail. Wish Vistara had the same ambition: pride, dignity and, most importantly, respect towards their employees. Looking forward to your future reviews!

Hi Josh, I would love to hear what Singapore Airlines has to say about all this. Did you reach out to them? Thanks

What s the name of song