Philippa is such a darling. Hope she won't be too lonely after leaving. People like her do make all the difference in London.

27:08 It's Geoff Marshall! (from Londonist and All the Stations, at left of screen).

The guy at 12:07 making the announcement is super cool. Such awesome spirit. Wish I could do my job with that kind of positive energy :-)

"What's a contact lens"

I can totally relate to the staff of Victoria Station's ticket office. I do the same job for the German Railway and I keep wondering how much longer we're still gonna be there for the customers. Many of them, old and young, couldn't cope with the machines. And what about the employees? For me, customer service is the best job in the world and not everyone can be an engineer or something like that.

Oh my goodness machines are only good if you know what you need! Last visited London in 2015 and the staff were so helpful.

yeah the Director of the tube lives in Birmingham! even he cant afford to live in London!

Should have phased out the ticket offices. The public need time to adjust, some more than others. In the smallest stations in Italy there are 4 to 8 machines, having only 4 machines is unrealistic.

"How excited can you get about a lift?" says the guy with 2 working legs.

"The people who think the world smells of fresh paint". Brilliant haha

To the people questioning the American's accent... in all likelihood he either moved to/from New York at such an age that his accent changed or his parents may not have been from New York and thus he picked up his accent more from them. He kind of goes between southern and new york. I've heard this kind of thing before with other accents whether it's within the US or even transatlantic accent changes from prolonged exposure. Does the man sound like he's from New York City? Not particularly, but that doesn't mean he isn't from there.

Ok, so this is really amazing. At 36:50 they are talking to Alexis, who is a Customer Service Assistant for the London Underground in 2016. In 2012, she appeared in another documentary series on Britain's railways, namely "The Railway: Keeping Britain on Track" Episode 1, where she worked as a Customer Service Assistant for the now defunct East Coast Main Line Company.

Shawn / Sean (not sure which, lol) is absolutely adorable. He’s handsome, bubbly and cheerful, and has a winning personality. He’s the kind I’d enjoy working with - making every day fun and always finding ways to cheer folks up and keep things flowing.

The Underground's commuters are very bright or reflective. It was busy in the 90s when I lived there. Its clearly manic now.

The scene with Phillipa's last day was touching. Whoever says that Londoners do not have soul is not being fair.

"keeps the best city in the world working" I can see the rage from new yorkers and tokyo people alike.

Jaison doesn't sound like he's from New York. Maybe Alabama, but NOT New York.

Love Sean's upper class accent as train departs. Fantastic. That would have made my day if I had been travelling then.

Oh Alexis at 36:52 used to work in Kings cross station, see keeping britain on track i think, i gusss she loves the railways, going by the jobs she takes, fantastic keep up the good work Alexis.

I'm sad about a lady retiring, and I don't even live in England.

The Director doesn't want to go to the trouble to see how his new system handles a Saturday? What a jerk.

Jason is the legend himself

Ticket operator calls for "Contact less" credit/debit card. The man replied, What is a "contact lens". I couldn't stop laughing.

I wonder who else has noticed that ALEXIS - Customer Service Assistant (as seen in the uniform fashion show portion of this episode) was also featured in another BBC railway documentary - 'The Railway: Keeping Britain on Track' c.:2015/16 (as: Alexis Bailey - Customer Service Assistant - Episode #1 King's Cross). So far she's the only crossover from the other documentary three years earlier who'd stood out. Anyone else seen anyone from another BBC docushow?

the british mishmash of imperial and metric messurements is madness

Jaison sounds like an ex-mobster in the Witness Protection Program.

I love the American and the guy that tried on the new uniforms in the dressing room. They're both just rays of sunshine! Something Londoners definitely need.

27:08 Geoff made his way into the documentary!

Sideways elevators: make snails look like mach 5 jets.

I love it that they call it the tube and US calls it the subway.

0:04 "Today's Tube is full to bursting"... I see what you did there :D

How lovely is Shawn from Victoria! Awww :-*

Amazing video series about London Tube !!! I really enjoyed all of them 😀

Now.. I'm not American but I'm fairly sure Jaison's from around Louisiana and not New York.

I love London tube, it is well organised and surprisingly simple. Crowds are pain but it is just a price you pay for living in the city where everyone want to live.

Oh yes the Waterloo Guy, Thanks for your 'Merican Taste in Waterloo. and oh So Sorry Phillipa

Shawn is adorable :D

Tears at retirement and i ant never been on a train under ground lol 😭

I hope all the lovely people from the Ticket Office have found something else and are doing well!

07:30 - She is Employee of the Year, lmao.

Kind of thinking the staff need a brighter colour to differentiate them from tube customers! Maybe red or lemon yellow?

36:50 isn't she the one from the series "The Railway - Keeping Britain on track", who worked at King's Cross station? In the intro she always says "Train hit by a pheasant... I've heard everything now".

I would love to go to England & ride on 1 of those underground trains that'd be so fun lol.

34:40 the blazer makes him look more like airline cabin crew

'The next train is a Jubilee line service to... ...Oh who cares?!'

The one one I took the tube and it was so hot down there! But I got the experience as in Vancouver we do not have anything like it.

the elevator was just funny as hell!!! World crowding problem solved :D Just for PR

I am in love with London

Thank you for sharing :)

Those diagonal elevators are evil. For the pair they installed here in New York for the new 34th Street-Hudson Yards Station on the #7, they just had problem after problem to the point it delayed the opening of the extension for an entire year. It was supposed to open early summer 2014, it got delayed all the way to September 2015

Been to London as a tourist, bought the Oyster card in advance, topped up once at the machine went all smooth. Just read it carefully and than there are no worries. Even using the tube was no hard work. Just read carefully. It's the most easiest tube network of the world

New York Native, Jason... since when did New York move to Tennessee?? That's the worst New York accent i've ever heard.

If the people in charge of management of the Tube have skills similar to the bright spark who decided to close the ticket offices with only 4 ticket machines available then it's no wonder that we see so many problems with overcrowding, faulty equipment, and general messes. The organization doesn't really seem to know what it's doing from a strategic perspective.

That dude is not a New Yorker.. He's definitely from the south if he is using words like "reckon" and that accent is definitely not New York.

27:07 Jeff!

Last time i was in london, i gave a cab driver a tip and he was so grateful. In Canada, cab drivers feel you owe them a tip.

"Reckon" is southern not NYC.

I love Phillippa !

It still amazes me that reality shows in England are light years better than reality shows in America. These workers have such a nice balance of being decent, caring people, being intelligent, and being tough with the miscreants when they need to be tough. Americans are just boring in comparison, and I live in southern Indiana. So I should know.

That uniform office looks secured like a high security prison.

That must have been a nightmare situation .....But changes have to be implemented in the course of improvement

I love Evelyn

great planning: closing the ticket office and not having more ticket machines for another two months. Jeez.

They knew they were shutting down the ticket offices even though the offices were kept busy and they knew the existing machines were already pretty busy so, sure, close the offices and don't add more machines. Makes sense to me - good practice for brexit.

why not leave the ticket offices open until you have all machines up and running.... Oh, right... greed... also: Kinda ironic "No need for queues, use oyster" and you need to queue to use oyster...

So sad about the ticket windows though. I think it is kind of weird to close them all, in Moscow, for example, we still have at least one running on the each station

Nice

Love Evelyn and love the Love God with the posh voice

I didn’t know Amanda Bynes works in the London Underground

What do you mean by "clocks off for the final time"? Do you mean that they have finished their shift for the last time?

33:00 best quote ever

I think I' recognize one of the staff in the original 2002 ITV series.

36:50 Edna Mado XDXDXDXDXDXDXD OH MY GOD I CRACK MYSELF UP! XDXDDDDDDDDDDDDDDDD

L'une des choses les plus frustrantes à propos des trains à Londres est que les files d'attente sont longues et qu'il n'y a que quatre distributeurs de billets disponibles. Et l'ascenseur tombe parfois en panne. Mais le pire, c'est quand quelqu'un tombe ou est poussé sur les rails, directement sur le chemin d'un train venant en sens inverse.

I'm so happy other Americans are pointing out Jaison's accent. Native NYer, my ass lol! And to people saying "Oh, but maybe he was raised elsewhere!" - I was raised in a southern state for half of my life and my BK accent still comes out. Especially when I get excited about something! Sure it depends on the state you moved to, if you assimilated (in terms of speech), and if you went back to NY often but he might as well claim the south with that drawl lol!

36:17 the tiles on the floor are the same as my university has in their main building

Are there still advisors on the Tube like Philippa?

It was nowhere near as busy back in 2000 and 1997 when I was last in London.

just curious. Is the northern line now using ATO? It looks like it.

Isn't Alexis also from the series "The Railway - Keeping Britain On Track"?

Geesus London is so overcrowded,

with the removal of the stairs/escalators where will we old pervs find our satisfying up-skirt experience?

the London train system is so busy expansion is a good idea

its like a smaller, polite New York subway. ive lived in the US for over 40 years, & i have NEVER heard anyone who sounded like that 'jaison' guy. that seems like a fake accent to me. when he speaks to the camera, he sounds like hes playing a role, like a character, but when he's doing his job, he sounds like a normal person. something fishy there. it is a nice subway, its a small city, which makes it easier to run a nice system.

Alexis...from the surface to the bottom ;)

16:20 Wow...

It's fun to ride on the T U B E

Jaison may have lived in New York, but his drawl and word usage definitely mark him as somebody from Bayou Country (Louisiana, most likely).

Was that the first lift there?

Geoff Michael was in that episode.

Do you have a contactless card? What’s a contact lens? @6:10

5:53 Noi Italiani 😁😂

OMG, I really love Jason's accent, straight from NYC :D

13:54 bless

I always wondered how 'The Tube' staff even think its gonna be convenience and relieve, if they replace themselves with automated ticket machines... Totally bollocks... ! not only you gotta stand and wait for a ticket, if machines even work 100%, but now you can't even argue with anyone when you get ** off :P.

On the Queensland Rail network in Australia they haven’t had ticket booths for ages only machines, even before the contactless cards came out

lolll who else is watching in 2020 after the virus

The world needs more Phillipa.

English people’s go to American accent is the southern one. That guy is not from the states...