Let’s continue talking about the process KPIs. In this video I will share how to select the process metrics and KPIs.
Time links:
0:00​ - Introduction
0:20​ - Selecting the process KPIs
0:34​ - What should the KPI system be like?
0:52​ - The KPI system’s conciseness
1:36​ - BPM as a tool for collecting the process KPIs
2:02​ - Questions for checking the KPIs
2:56​ - The KPI system’s completeness
3:34​ - The Balanced Scorecard by Norton and Kaplan: piter-soft.ru/upload/medialib...
3:57​ - The balanced system of KPIs
4:26​ - The KPIs of the process performance and outcomes
5:04​ - The KPI system’s consistency and clearness
5:41​ - Demotivating KPIs
6:01​ - The key takeaways
6:40​ - The APQC benchmark process model: www.elma-bpm.ru/apqc/​
6:52​ - The Balanced Scorecard by Notron and Kaplan
The Balanced Scorecard by Notron and Kaplan surl.li/nwop​
ELMA website - www.elma-bpm.ru/​​​
Facebook - / ​​​
VK - elma_bpm​​