In this Naked BPM video, we will share some surefire ways to destroy your KPI system.
Time links:
00:00 - Introduction
00:30 - 1. Don't consider the client’s opinion when setting the plan values.
01:13 - 2. Set the plan values so as to be on the safe side.
01:47 - 3. Always overstate the KPI plan values.
02:08 - 4. Focus solely on quantity and positive results.
02:40 - 5. Narrow your employees' horizons.
03:23 - 6. Don't waste time on measuring the client's satisfaction.
03:45 - 7. Avoid binary indicators.
04:31 - 8. Measure the KPIs only before the accounting period.
04:50 - 9. Measure only the KPIs that are easy to measure.
05:10 - 10. Create a couple of KPIs just for your encouragement.
05:23 - The last but not the least: don’t measure the KPIs at all.
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